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Rated 3.6 out of 5 by 162 reviewers.
Rated 1.0 out of 5.0 by Barely Acceptable I stayed for 2 nights last week for business. I travel quite a lot across the country and have stayed in a variety of places. This was probably one of the worst. About the only positive attribute about this place are the staff...they were exceptionally friendly. However, the building is older and although recently remodeled, its bones are still out dated. This is apparent. My room had very low ceilings which made me feel like I was staying in a basement. The ceilings were also extremely low in the hallway...had that warehouse basement feel....not so great. My TV lost reception on certain channels about every 30 seconds, the toilet was stopped up and would not flush for the entire stay. I wanted to order breakfast on day 2, but there was no order card in my room. I called the front desk and after being put on hold for atleast 5 minutes, I hung up. Unfortunately, day 2 began on an empty stomach. I could not get a good flow of air from the a/c...the room did eventually cool off, but that took hours. I will say that my room did feel clean enough and the staff were very nice, but for me, that doesnt make up for the old basement, dungeony feel of the place when there are other options nearby. For my next trip to Detroit, I will not be staying at this hotel. May 14, 2013
Rated 4.0 out of 5.0 by Enjoyable Convention Facility I have stayed at this facility for a weekend event twice now and have enjoyed both. The layout is convenient for the event and even better that the restaurant and bar are close to the meeting rooms. Food in the restaurant is reasonable and good. The only reason I rated the ability to relax average is because during the most recent stay is because my friends and I attempted to use the hot tub but unfortunately there was an event involving young people of all ages the same weekend. There were few adults in the pool area and the youngsters were completely out of control. When I spoke to the 'staff'' that was assigned to the area I was told by someone that was younger than many that were misbehaving that the horseplay was not a liability of the hotel, but all on the parents. Clearly he did not understand our country's legals system. I did speak with front desk staff the next day. He and his companion were clearly incapable of handling the situation and put the hotel at great risk. Additionally, I am pretty sure that age restrictions on hot tubs is a federal law - yet I was told they had none. I had made a long drive up and had a long drive home and wanted to relax my back. I will stay here again if my group has an event there - but will address the other issues sooner rather than later. May 3, 2013
Rated 4.0 out of 5.0 by comfortable stay came down to stay with the family, ROBERTA THE MAID helped us out with some issues with our room. She did a great job. April 24, 2013
Rated 4.0 out of 5.0 by great staff We stay here often...this time our Maid ROBERTA went out of her way to make us comfortable and made us feel at home. April 24, 2013
Rated 4.0 out of 5.0 by Comfortable Clean Great Staff! Very pleasant staff easy to check in and helped me park convenient to find my room! Pool/Hottub area was very clean! Comfortable bed and nice linens! Breakfast buffet was nicely maintained but not complimentary like the Holiday Inn Express right up the road... Then again they don't have the Holidome! An older hotel but many renovations have been done and the cleanliness and friendly staff assure me I would stay here again! April 23, 2013
Rated 1.0 out of 5.0 by My worst Holiday Inn experience ever. I typically stay in one of two Holiday Inn Express locations when in this area, but they were booked by the time I made the reservation. They have been consistently excellent. Upon check-in, no mention of Priority Club, but no big deal. I asked the best place to park, and found that door 2, where I was directed, was on the opposite side of the hotel from my room. A bit annoying. Having been on the road all day I decided to eat in the hotel restaurant, as I was too tired to drive any more. After being ignored for over 10 minutes, I walked back to my room and ordered pizza. At least Pizza Hut has it together.... The noisy, inefficient room A/C didn't add much to the experience. I will go back to the area Holiday Inn Express locations, and I'd recommend anyone else do the same. April 23, 2013
Rated 5.0 out of 5.0 by Fresh new look and excellent service I have not been to this hotel after renovation. Lobby is very nice and provides relaxed environment after a difficult day. Lady at front desk changed my room to far corner and my room is very quiet. Room is clean and well equipped, bed is very comfortable. I will stay there next time instead of Farmington Hills. Breakfast is simple and complementary. April 16, 2013
Rated 5.0 out of 5.0 by Great Place to Stay The staff at this hotel is awesome, especially the front desk!! April 12, 2013
Rated 4.0 out of 5.0 by Excellent staff - rooms ok...could use upgrade platinum membership only gets you bottle of water? no room upgrade...no free breakfast? what has happened to recognizing loyalty and frequency of stays? Also at this location the place was maybe 20% (or less) yet all rooms in my section were filled....why not separate to provide more quiet and privacy. I could hear guests in adjoining rooms talking, listen to their tv's, on cell phones until late hrs April 1, 2013
Rated 2.0 out of 5.0 by Needs updates ans repairs The bathroom ceilings tiles were disheveled and dirty. I only had 1 washcloth and 1 towel. Just an old and tired looking hotel. March 27, 2013
Rated 5.0 out of 5.0 by Cool Hotel Been here 10+ times and always clean, friendly staff, great value, good food, nice guest reception. This is my go-to hotel when I travel to the Detroit area. Really nice common area. I've been to a few other hotels and prefer the ambiance of the HI. March 25, 2013
Rated 2.0 out of 5.0 by Old Holidome Getting to the room was extremely difficult. Poor signage to the elevator which was very well hidden. Had to pull the beat up old luggage cart they had through the attrium and breakfast/bar area, which was inconvenient for me and the other guests. Then the room number next to the door was broken off, so I had to check the rooms next to me to make sure I was going into the right room. Carpets were filthy in the room. Dust on the air vent would choke a horse. The furniture in this 'King Suite' looked like it hasn't been changed since they opened the hotel probably 35 or 40 years ago. I sat on the couch and almost sank to the floor. Not a very sweet suite. Good things: Large, spacious area. Nice TV's. The staff was extremely nice and you could tell they felt sorry for my inconveniences. Definitely will be a once in a lifetime event for me. March 18, 2013
Rated 4.0 out of 5.0 by Excellent customer service! I found the staff to be second to none! They always smiled and asked how we were doing, about our day, or if we needed anything. It was refreshing to be in this space where they made us feel like we were at home! Thank you very much! and I realize this is not a standard with all Holiday Inns, but want people to know that this Holiday Inn is extra special because of it's staff! :) March 11, 2013
Rated 5.0 out of 5.0 by Fantastic staff Te staff was absolutely outstanding from the chambermaid, to the front desk, to the night security man. Very welcoming and pleasant home away from home. March 10, 2013
Rated 3.0 out of 5.0 by Our stay We stayed at the holiday inn for our honeymoon a Saturday and Sunday night. our room was great! Unfortunately the hot tub was drained sometime Sunday morning and had just began to warm up at 9:45pm but the pool closes at 10pm. so we did not get to enjoy the accommodations offered at the hotel. we chose this hotel due to its location and accommodations. when we said something to the staff in regards to the hot tub we were told that it had to be cleaned and maybe it would be hot by the morning (which was our check out date). wish we would have been able to enjoy the facility a little more. March 3, 2013
Rated 5.0 out of 5.0 by Great staff You'll find a well trained staff that will go out of their way to make your stay comfortable! February 27, 2013
Rated 5.0 out of 5.0 by Great Staff!! From check in to check out the staff was courteous and kind during our stay. All staff I encountered from the manager to the cleaning person was friendly and looked truly happy to help out in any way needed. The rooms were nice and the pool area looked great for kids and families. February 26, 2013
Rated 4.0 out of 5.0 by overall good experience Front desk staff was very helpful, and friendly. Overall good experience. Drinks coupons and breakfast coupons are a very nice touch. However, you should do something with the restaurant as the food was not good at all, a group of us had dinner there and we were not impressed. February 20, 2013
Rated 4.0 out of 5.0 by Good Service. It was a good experience, people is nice, however, I wasn't able to access to the internet wireless connection in the lobby. February 10, 2013
Rated 2.0 out of 5.0 by Heating units are ancient This hotel would rate just above average if it weren't for the furnace units. While running the heating unit makes a loud mechanical banging sound once every minute. I actually timed this. I asked the desk about this and they said "yeah they do make noise". I asked other guests about their rooms and heard the same thing. If you enjoy heat without banging noises keeping you up all night DO NOT STAY HERE. February 9, 2013
Rated 4.0 out of 5.0 by typical US hotel Staff friendly. Like most US hotels not much sound proofing in room Can hear what is going on in the next room. February 4, 2013
Rated 4.0 out of 5.0 by beds This is twice I have stayed here and the beds were supposed to have mattresses that you could adjust. Well they did not adjust. The bed was hard. January 23, 2013
Rated 5.0 out of 5.0 by our new years eve stay as always staff and property was great as always would recommend to all my friends and family January 7, 2013
Rated 2.0 out of 5.0 by Hot!!!! It was New Years Eve, so I can understand it being load and crazy. But the room next to us was full of young adults smoking pot. Security went to their room several times warning them or they will kick them out. (which never happened). Well if this is a NON - smoking hotel why would those kids be able to smoke pot. It was SO bad that every time they opened the door it all came out. I was there with my children and they wanted to know what that smell was. Not good :( Also, it was SO hot in our room. The air was on, but it never cooled down. NEVER!!!! Besides that, breakfast was great, pool is fun, rooms are clean and service is good. And yes, we will stay there again. January 6, 2013
Rated 4.0 out of 5.0 by New Year's Eve The staff was very helpful and friendly. The hotel was extremely busy because it was New Year's Eve and the staff did a great job. There weren't really good food choices inside the hotel. I think the hotel would have made a lot of money from people staying there, as there was a steady stream of food delivery people coming in the hotel all night. Only other bummer was there was a hot tub that was completely packed with young children all night. 15-20 kids...full. Would have been nice if there was adult only time or another option? Not that we necessarily wanted to get in the hot tub after that! Room was very comfortable for 2 adults, 2 kids. January 6, 2013
Rated 5.0 out of 5.0 by Holiday Stay We had an enjoyable stay at your facility. The hotel was quite quiet and everything was as it should be. No problems were encountered and the breakfast was a nice plus. Because of its location, this facility is ideal for us when visiting the area. January 2, 2013
Rated 3.0 out of 5.0 by Where's Shannahan's? The ole Irish Pub is gone and even on the W/E of Thnxgiving the lobby bar was NOT open. Shanny's had Boddington, Guinness, Bass, etc and was hopping on the W/E. Well times change but the traveling fork doesn't get it. December 1, 2012
Rated 4.0 out of 5.0 love the number bed Needed to have more options for eating meals other than the ones catered - Service at banquet was excellent. November 8, 2012
Rated 5.0 out of 5.0 by Comfortable beds and courteous personnel We would stay at your hotel again and would recommend it to our friends and family. October 29, 2012
Rated 1.0 out of 5.0 by Dirty room and bad experience first room I was in was filthy. The carpet was stained and there was red sticky stuff all over the floor and bed controls. The staff was friendly and placed me in new room. The room was cleaner but smelled like mildew then around 10pm a lady came into my room and scared both of us. Apparently the switch was not made in the computer so she was given a key to my room. October 29, 2012
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