Rated 3.9 out of 5 by 151
Rated 2.0 out of 5.0 by M13J Executive Room 147
Well, it's not great.
To begin with, the welcome at reception was less than acceptable. The front of house staff seemed somewhat distracted and not on the ball.
I had to ask for an upgrade - something that other hotels offer freely as a matter of course - and was given an Executive Room.
When we went to the room, the card-key didn't work, so we asked a chambermaid working adjacent who then let us in.
The room was large and the bed enormous, but the decoration was very much in need of a lift. The paintwork to the bay window was grey with dirt and grime. The net curtains were torn and grey.
When it came to returning to the hotel late evening, it was seemingly a bit of a chore for the bar staff to change a barrel of beer over when it had run out.
Quite frankly, if that's the best that Holiday Inn can do, my many years of patronage will quickly draw to an end.
No doubt that at some point there'll be the usual comment tacked on the end of my review such as "We have a Customer Relations Manager on site who is available to deal with concerns during your stay. etc etc" But really and truly, it shouldn't need to come to that. It should be right first time.
September 20, 2013
Rated 5.0 out of 5.0 by WincyWillis Best Hotel In UK
From the moment we stepped into the hotel we felt welcome and spoiled. Simply the best hotel we have ever stayed at in the UK, and yes, we have stayed in a lot. We will definitely come back.
September 11, 2013
Rated 5.0 out of 5.0 by Alisonei Friendly, Professional staff
I have stayed at this hotel on numerous occassions over the last 9 months and would highly recommend it to anyone wanting a location close to London at a reasonable price. The staff are friendly and prefessional and always respond to any queries/requests promptly.
The use of the gym and pool are an added bonus for those of an energetic persuasion.
Menu choice for dinner is varied and always freshly cooked.
September 11, 2013
Rated 5.0 out of 5.0 by Simey123 Fantastic place. Fantastic staff.
Having stayed here before we knew this was a great place but yet again the stay got better. Having to reschedule our stay due to a bereavement we were really looked after by Nicholas the reception manager. He is an absolute gem and a real asset to any hotel. An upgraded room, free Internet and breakfast for my wife and I were a very generous thing to give us and we truly appreciated it. The breakfast is the BEST breakfast ever had.Fantastic service,staff and value for money. Thank you all.
September 10, 2013
Rated 5.0 out of 5.0 by StevieRFRed Consistant 5 Star
This branch of Holiday Inn is a consistant 5 star in every category each time I visit. From the front desk reception, comfort and cleanliness of the rooms, the bar and restaraunt, to the Gym and Spa. I can highly recommend this Holiday Inn as excellent value for money. Along with this, it is easy to find and located next to the main links into Central London, don't pay the high central London prices when you can stay here and be at the heart of London in 20 minutes.
September 9, 2013
Rated 5.0 out of 5.0 by mickie52 great service
been to this hotel about 3 times now ,.staff always polite and helpful very clean love the sauna steam room swim pool etc even though we've missed the closing time time as was told different on last visit on sat but never mind we should gone earlier
but its lovely hotel breakfast was lovely room we stayed in this time seemed smaller than last room were in and also there was a irritating noise this time that kept us awake so didn't get much sleep but first time though definite would recommend this hotel as apart from that one thing it was first time we had that problem as we have previously not one bad comment and we would still definitely go back again
September 4, 2013
Rated 3.0 out of 5.0 by Brad62 Not to the normal standard
Staff were helpful. Common areas were adequate. Lack of sky tv a let down. Bathroom cleanliness poor.
September 3, 2013
Rated 4.0 out of 5.0 by Flinny Good but food could be better
The hotel is as you would expect from a new property very well turned out, the room was nice, the staff were friendly and attentive, The breakfast was good even at busy periods. The main downside for me was the Restaurant food on an evening, and given the long questionnaire about it left in the room it looks like it's probably something that is being looked into. Hotel food is often seen as a last resort especially in large city's where you can eat out so easily, but if you are working away and are by yourself for example it's often easier to eat in the Hotel. My brief suggestion would be to reduce the options available per night but do those options well, with more fresh produce.
September 2, 2013
Rated 3.0 out of 5.0 by Kerry82 Comfortable stay, but have breakfast outside of he hotel.
We stayed in this hotel on 23 of August 13 for 1 night. I had really nice sleep. But breakfast quality is really bad: sausages has been kept under heater fo so long that they start to dry, scramble eggs were the worst one I have ever tried. When I asked restaurant staff to bring some freshly cooked sausages, they ignored me. I would def recommend to stay there, but not have a breakfast.
August 28, 2013
Rated 3.0 out of 5.0 by Darrennotts Good room poor food
When the chef balks at rare lamb and your chicken is over done despite asking for very lightly cooked, you know you're in the wrong place for food. Hotel was nice but pretentious. Restaurant severely lets down the team. Come on guys, at least change the menu occasionally! Expensive given the quality.
August 25, 2013
Rated 4.0 out of 5.0 by CJ99 Great Service
I was Checked in very quickly and promptly by Asil and made to feel welcome. I was also acknowledged as a Priority club member at the correct level.
The hotel has a good gym and pool, spacious restaurant and bar area.
August 23, 2013
Rated 4.0 out of 5.0 by Margarite Great stay
Huge comfortable bed with a choice of either a firm or soft pillow.
High standard of cleanliness, The staff were very helpful and friendly. Excellent breakfast.
August 22, 2013
Rated 5.0 out of 5.0 Great Hotel
I stay here on a regular basis and the staff here are fantastic. Nothing here is too much trouble for them. Lovely hotel and great atmosphere. Would definitely recommennd to other guests.
August 21, 2013
Rated 5.0 out of 5.0 by HT123 Another fab stay!
The staff couldn't do enough for me. This is fast becoming m favourite venue.
August 19, 2013
Rated 4.0 out of 5.0 by LeonS Great stay
Weekend business trip as a couple. Great service, good food, including great breakfast, nice room with temperature control that worked. Windows well soundproofed against traffic (had no idea there was any until I opened the window!). Only thing that could be improved upon is the mattress quality - we have had better, but both slept ok.
August 18, 2013
Rated 4.0 out of 5.0 by FEDUPWITH Uncomfortable bed but easy Parking
Nice hotel, pool sauna and steam excellent after a long day, food average hotel fair. Room clean, tidy and spacious, although quite dated, bed ok for short stay ,constructed from two singles joined together. Had to ask for fridge which is advertised on website. Ihg/Priority club not recognised, not even free Wi-Fi which after paying £15 for 24hrs holiday inn web was not available. Reception suggested I tried again following day. On check in I was offered breakfast at £26.00 per night extra. But in realty it was £15 pounds on the day, not very special buffet set-up unfortunately bacon, beans scrambled egg ect could have done with some sort of refresh, toast ok . Parking very easy lots of space
August 16, 2013
Rated 4.0 out of 5.0 by chatty59 very quiet and comfortable bed
had a lovely time breakfast was brilliant all good quality and good presentation. swimming pool a bit small, but very quite
August 16, 2013
Rated 3.0 out of 5.0 by SleeplessinElstree Noisiest nights ever. ruined BOTH following days meetings
I and my colleagues stayed for two nights, (5-6 Aug 2013) each of which was spoiled by a crowd of uncivilised, unchaperoned and certainly unsupervised noisy kids (a sports team I think, by their shouts) running up and down corridors, shouting each other and REPEATEDLY slamming THE SAME doors.... all until around 2.30 AM.....incredibly annoying!
Where were their minders?
They totally destroyed the following days' important business meetings because I and my colleagues were still shattered through lack of sleep.
Desk Staff not interested in the overall experience at checkout; certainly they never asked (hence the review). A great pity because the food , bar and waiting staff were great. just a pity no-one cared enough to control this unruly mob.
Also, there was no "Recognition for IHG® Rewards Club Members". A pleasant reminder that you need a token to exit the car park would be nice too.
August 13, 2013
Rated 2.0 out of 5.0 by Olusegun Room was not well cleaned and appeared stuffy
Room had two refrigerators, and only one was working, room smelled stale, and the cups and teaspoons looked dirty.
August 8, 2013
Rated 5.0 out of 5.0 by Sleeper2013 We were impressed with the service by some of your dedicated staff
Good weekend away, where we had everything we needed
August 8, 2013
Rated 2.0 out of 5.0 by Ade59 RE:- Holiday Inn 30 July 2013
Whilst my stay in this Holiday Inn was "not bad" overall, two things left a bad taste in my mouth:-
1, Despite being told that breakfast would be served from 06:45 - 10:00, I sat and waited until approx. 06:55 before any of the "hot" food was brought out and made ready for consumption.
I appreciate in the big scheme of things 10 minutes here and there is really no big deal, try telling that to my boss who expects me to be "on the road" to my first job of the day by 07:00hrs, and I have to knock back a "full English" in less than 5 minutes and then get my motor on the move.
This leads me to issue:_
2, The car-park barrier at this hotel requires a token for the process to work.
There are signs to that effect.
There is a bowl on the main desk with the tokens for the car drivers to use.
What they do not do is, especially if you are already in a major rush to be gone because the breakfast was late in being served, when you sign out and pay your bill, is mention it in any of the on-going conversations, to witt, "How's was your stay, Sir? Enjoy your breakfast, Sir? Did you drive here, Sir? because you will require a token from this bowl to operate the car-park barrier, otherwise you will drive all the way to the barrier, realise you need a token from the main desk, then drive back to the main reception, and be told by the smug looking counter person #Edward# that "sorry, Sir. I did not know you drove here."
Like I and every other person there had walked to the place?
August 8, 2013
Rated 5.0 out of 5.0 by LizW56 clean comfortable room
Staff always friendly here so with good food and a nice clean comfortable room always a nice experience.
August 4, 2013
Rated 5.0 out of 5.0 by Suebrit8 Family Bat Mitzvah reunion
My husband and I spent four enjoyable nights at the Elstree Holiday Inn. Everything was perfect. We enjoyed the swimming pool and Gym. The breakfasts and buffet lunch delicious! Staff courteous and friendly.
August 3, 2013
Rated 5.0 out of 5.0 by shropshire123 Great location for visiting London
Great hotel, located not too far from M1\A1. Had nice and informative welcome from reception staff. Rooms were great and lovely and cool in the hot weather we have been experiencing. The leisure facilities were great, and the spa and pool were inviting. Breakfast served was very good and there was a good choice. I would definitely come again as everyone in the group enjoyed their stay. If I had to put a small negative comment, the spa staff were not forthcoming about the facilities available and we had to ask them about specifics (no service with a smile.....) Also the breakfast staff looked at each other to decide who was going to meet and greet us rather than taking the incentive and coming across (again no service with a smile). However, these were minor although a smile and an informed reply to questions should cost nothing. Have put staff and service at 4 out of five because of this and all other areas at 5 out of five
August 3, 2013
Rated 5.0 out of 5.0 by LizW56 As good as ever
We have stayed here quite a few times in the last 5 years and have yet to have a bad experience.Room comfortable,staff friendly and good food in the restaurant.Also a very fair price.
August 2, 2013
Rated 5.0 out of 5.0 by Kohlrabi Great value for money
Staff were very helpful and friendly. The room including bathroom were of reasonable size and kept very clean on a daily basis. The bed was of excellent size and had two good mattresses and pillows. Breakfast was plentiful and a good choice. We most certainly will go and stay there again when visiting the area. The hotel has ample of car parking which is also very important to us.
August 1, 2013
Rated 3.0 out of 5.0 by Gilly0306 Bed so uncomfortable.....
Our room was a nice size but on opening the door my wife notice a funny smell, and I must agree it really did not smell clean &fresh, which she decided was caused by the standard of cleaning! It smelt like the cleaners had not rinsed their cloths enough and was a bit like the water prior to changing it in a vase of flowers!!!!! The lampshades had terrible water staining on them and then on retiring to bed after a function we attended there, we found the bed was as hard as a rock, in fact I think we would of been more comfortable sleeping on the floor. We did try lying on top of the duvet which was a little better but there was no substance to it and as we were lying on this we had to use the towels as covers.... When we checked out we also noted that staff did not ask if we'd enjoyed our stay (I noted other people have also mentioned this in their reviews).... so it did not make for an enjoyable stay and we definitely would not look at booking a room at another Holiday Inn in the foreseeable future or recommend it to family and friends.
July 30, 2013
Rated 5.0 out of 5.0 by Lucylulu10 Grat stay!
I am a member of staff from Shepperton, stayed night before a showround trianing course.
Had a lovely meal in the resturant & the service was excellant.
Bedroom was comfortable, I did have a a plug with a bad connection I woundered why the kettle wasnt boiling. I did leave a note in the room to let housekeeping know.
Nice hotel + enjoyable course
July 30, 2013
Rated 5.0 out of 5.0 by Whyd Exceptional
I must commend this hotel for a wonderful stay-we stayed 4 nights so I really do feel that I got a real measure of what this hotel has to offer. This was part of our Silver Wedding Anniversary and I had spoken with a senior manager Kieran beforehand about needing a very quiet and spacious room as my wife is a very light sleeper.
I was relieved upon our arrival that reception was fully prepared for our requirements!
It was very spacious room-with a wonderfully comfortable and large bed-----and very very quite too!
The service was without exception of a very high standard but I must in particular commend Tarik from the Kitchen staff-who worked tirelessly with genuine smile trleying to meet the needs of each patron.
The highlight of my stay was the hotel Leisure Suit-I am a seasoned "Keep-Fit" enthusiast and I must say that this was the highest standard that I have encountered in any hotel - other than the plentiful running machines, there also ample free weights for the more serious weight trainers. The Sauna and Steam were always at the correct temperatures too.
My vote for the most exceptional staff member of the hotel goes to the Hotel Leisure Suite Receptionist Ian Pearson-who in my view exemplifies what is best about the British Hospitality sector- a ready smile, eager to help and friendly without being fawning -they seem to go over the top in parts of the United States!
In truth I think that these qualities are largely intuitive though of course they can be honed with training-but as we say in England, “you can’t make a silk purse out of a sow’s ear!”.
Ian was at ease with his customers and was clearly genuinely committed to making their stay as happy and as welcoming as he could----worth his weight in Gold I would say, WELL DONE IAN!
Mr & Mrs W & D
From Northern Ireland
July 28, 2013
Rated 1.0 out of 5.0 by MarkieB Avoid this hotel
This hotel is an utter disgrace. I was upgraded to an"executive" room. On arriving in the room I was flabbergasted. The wallpaper was actually peeling off the walls in several places. The lampshades were damaged. The whole hotel is in need of a long overdue refurbishment. On check out I was waiting to be asked "did you enjoy your stay" I wasn't asked. Probably because they already know the response
July 27, 2013