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Rated 3.9 out of 5 by 849 reviewers.
Rated 4.0 out of 5.0 by First class Service/customer care Comfortable good clean room, good location. Staff should be commended for their excellent service/customer care. November 20, 2014
Rated 5.0 out of 5.0 by Super Lage und schönes Zimmer Super Lage, tolle Aussicht vom Zimmer. Höfliches Personal. Der Concierge war super, konnte bei jeder Frage helfen. November 20, 2014
Rated 4.0 out of 5.0 by Internet service, carpeting chairs worn As stated Platinum Elites should get the fastest internet service for free. The carpets are worn and need replacement. The chairs have serious signs of were. Staff is great, rooms are nice and dark and beds are very comfy. November 20, 2014
Rated 3.0 out of 5.0 by I Uncomfortable bed but great staff I've stayed in many hotels. By far, the beds at the Holiday Inn Forum Kensington, are the hardest most uncomfortable beds. The beds are like laying on bricks. The staff, however, are great. November 19, 2014
Rated 4.0 out of 5.0 by Solid and dependable The staff make this hotel, which could be awful because of its size and high occupancy rates November 19, 2014
Rated 4.0 out of 5.0 by Overnight in London I stayed here with my young son, as we were going to the Royal Albert Hall. We checked in immediately. All the staff we met were friendly and polite. You have to use your key card to work the lifts which I thought was strange. The reception area is pleasant, it has a small souvenir shop and a Starbucks . The room, although compact was clean and had everything you need. Breakfast was amazing, buffet style, with cereals, cooked, yoghurts and fruit, even a pancake maker..checkout was efficient and all in all I wouldn't hesitate to recommend this hotel. November 19, 2014
Rated 4.0 out of 5.0 by Great Staff The staff here were very attentive and efficient, at check in, in the bar and restaurant and at room service. Friendly and welcoming they did a first rate job in what is a very busy hotel. Having read other reviews I take the point that the furnishings in the hotel are getting a little tired and in need of refreshing. At the same time maybe the sliding door on the bathroom can be changed to a normal swing door as this was an irritation. Having stayed in many London Hotels over the years for work the rooms are big in comparison with many in the capital and include a decent view. There are many London hotels with smaller rooms and with views of courtyards or brick walls. November 18, 2014
Rated 5.0 out of 5.0 by excellent excellent, great breakfast buffet, fantastic concierge service. November 17, 2014
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