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Rated 4.0 out of 5 by 897 reviewers.
Rated 2.0 out of 5.0 by Small expensive room Basic small expensive rooms. Hotel was very busy. No upgrades, nothing really offered for a platinum member. The only good thing is location December 14, 2014
Rated 5.0 out of 5.0 by Great Hotel I regularly stay at this property and have recommended to many of my colleagues. It's location is excellent with access to many restaurants and the tube within a minutes walk! December 14, 2014
Rated 4.0 out of 5.0 Olor en pasillos y cuarto Desafortunadamente las habitaciones tienen fuerte olor en las alfombras,además los pasillos huelen a comida por las noches December 12, 2014
Rated 5.0 out of 5.0 by god accommodation this was my second stay in the hotel which we enjoyed very much and hope to return in near future. the tavern bar food bit disappointing ,otherwise everything very satisfactory December 12, 2014
Rated 4.0 out of 5.0 by Great stay in the capitol My other half and I recently stayed at the holiday inn for a weekend treat away in the Capitol. We had a lovely time. Staff were mostly friendly, the hotel was inviting, excellent location and not too far from Gloucester Tube station. I loved the snowman and Christmas tree in reception, made the hotel feel homely for the time of year. Feedback for the guy that first greeted us at reception, he was a little abrupt, he took all our details and took quite a while before explaining that there were no rooms yet available, asked us to return later. He also didn't explain where anything in the hotel was such as the restaurant or gym, which is normally what I would expect, but never mind bar him everyone one else was great. We found the luggage room ok and staff were helpful there straight away. The room itself was a little small compared to others I've stayed in but was clean and comfortable. Some of the fittings in the bathroom were a little loose though and could be replaced. The phone also only worked once we'd unplugged and re plugged the power cable leading into the phone, housekeeping could maybe check to see if the phone is working and report to maintenance if needed? During our stay we did order room service one night. Most impressed with the food, it was delicious! Didn't take too long to arrive and the guy who brought it up was friendly and cheerful. Would definitely stay again, just hope they take the feedback comments onboard. December 12, 2014
Rated 4.0 out of 5.0 by Good location, friendly staff The location is great, rooms fairly small, as they often are in London, but the main asset of this hotel is its staff. Very friendly, you feel genuinely welcome and service was very good, especially at reception at at breakfast in the restaurant. Very good cleaning of room and bathroom. December 12, 2014
Rated 3.0 out of 5.0 by Not up to the standard of other Holiday Inns I was disappointed about my stay here. Having stayed in many other Holiday Inns, the bathroom door wouldn't close properly, the air conditioning was noisy and the hot breakfast food was cold. However all the staff were friendly and helpful. December 11, 2014
Rated 1.0 out of 5.0 by A big let down in at the Kensington Forum When I arrived I had the longest check-in I've every had. The person who managed it clearly wasn't aware of what to do and it took 15 minutes. This done she put me in a disabled room without telling me and whilst in the past where this happens its not too bad in this case the room was awfully laid out and the TV was stuck over one side of the room and the bathroom was more like a hospital operating room with all the discomfort of a disabled friendly bath and WC. The bed had metal safety side rails that I kept hitting and made for an uncomfortable night. I am a regular Holiday Inn customer and this was one of the worst nights I've had in one. December 8, 2014
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