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Rated 4.0 out of 5 by 945 reviewers.
Rated 2.0 out of 5.0 by Holiday Inn Kensington Forum Please be aware of the poor condition of the rooms at this hotel. The location is very convenient to the tube and central London January 29, 2015
Rated 3.0 out of 5.0 by The room and bathroom looked tired and worn. The heating / air on was not working when I arrived. This was sorted quite quickly. The sealant around the bath was peeling and the room just looked old and tired. I recently spent a week in Brno and your Hotel there was immaculate. January 28, 2015
Rated 2.0 out of 5.0 by At best average Was not welcomed as an Ambassador, did no get the room upgrade till I asked for it and even then not the proper one. Room furniture way below par and half falling apart. No safe in the room, no minibar, Wifi for only 2 connections but not like at the same time. No it was once you connect with a device thats it you cannot connect with another. This was not told at check in but had to find out later. No late check out was permitted. January 27, 2015
Rated 4.0 out of 5.0 by Holiday Inn Forum I have stayed here for more than 20 years. It is a wonderful location and a comfortable lodging. The staff are lovely. My onlyu complaint is with guest room cleanliness (inconsistent) and guest room maintenance (broken January 27, 2015
Rated 1.0 out of 5.0 by Hopefully an exception this stay! I have stayed at this Holiday Inn several times. Overall I have been very happy with my experience, even placing very positive reviews on several travel review sites. I have been a strong advocate for this particular hotel to friends and business associates. However on my last stay, several things went wrong and I was disappointed at how the hotel handled the situation. First I was told that I would not have any water in my room from 10am to 4pm on one of the days during my stay. I did not have a problem with this. What I did not realize was that workmen would be entering my room regularly during the day to replace the plumbing in my bathroom. Not exactly a conducive environment for me to work or take business calls. Second, the internet was not working. I had paid for the premium access, not the free slow speed access offered to frequent guests. After spending over an hour with the hotel operator and their outsourced IT help, they were able to get me intermittent access to the internet the following day but blocked access to my corporate VPN. I was working from the hotel for 2 of the 3 days there, and was not able to access my office. Third, and most disappointing was the response from the front desk. I challenged the full charge for the internet, and requested some prorated charge since I did not have access for part of my stay, and could not access my corporate VPN for the full stay. He first declined since I did eventually get internet access. After some debate, I finally got him to credit the full charge for the internet. What I should have got was also a credit for 1 nights stay, since I had to share my room with their workmen for a day. Maybe a better approach would be to shut down a room while the hotel is working on its renovation. An apology would also have been appreciated. Overall, this was not a pleasant stay. However in my many stays here, this has been the only negative experience. I am sure this is any exception to an otherwise very positive experience with this hotel. January 25, 2015
Rated 4.0 out of 5.0 by weekend break my wife and i enjoyed a marvelous weekend here and wouldn't hesitate to return January 25, 2015
Rated 4.0 out of 5.0 by Ideal for family vacation Affordable, good location, accessible, efficient staff January 23, 2015
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