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Rated 3.9 out of 5 by 736 reviewers.
Rated 5.0 out of 5.0 by Great location Hotel is in a great location and is well priced. The amenities are excellent and the staff very professional. Highly recommended. September 10, 2014
Rated 5.0 out of 5.0 by Excellent My 3rd Holiday Inn stay this year (Paris, Canada and London). Didn't know what to expect in Kensington, but I was really impressed. I had a great view of the city. It wasn't that noisy but I embraced the London sounds! I was very grateful for my complimentary wifi access. I enjoyed my stay--the only regret is that I did not stay longer. September 5, 2014
Rated 5.0 out of 5.0 by Excellent breakfast and friendly staff. Perfect location for museums and the Albert Hall. Walking distance to both in safe area at night. Hop on hop off bus stops close by, tickets sold at the hotel. Great way to see London if your time is limited, we only had one full day plus a night at the proms but we managed to see all of London's highlights including a boat ride on the Thames to Greenwich. Hotel concierge was very helpful and friendly. We walked from Paddington Station, through Hyde Park to the hotel, took about 35 mins. I wouldn't hesitate to stay here again. My only grumble would be the poor shower but the great breakfast made up for that. September 4, 2014
Rated 3.0 out of 5.0 by Lovely Hotel but could improve Difficult to rate this hotel based on services and food because I was there specifically for the Caribbean Night. I had heard alot and come with high expectation but left slightly disappointed. Hence, It will be unfair to provide a review on this forum. However, I can provide a comment or two on the hotel itself. Nice and clean, didn't really enjoy my sleep as the bed was not really comfortable. As an IHG Gold member, I was not recognised by your staff at the reception desk, a bit disappointing since this is now a custom I'm used too. The room was a bit tight space wise and your iron was not hot enough to smoothen a shirt. September 3, 2014
Rated 1.0 out of 5.0 by Communication an absolute mess First of all Internet is not free in your hotel. It is many years since i saw taht iun any other hotel. I could get it free if I joined the club which I did. it took Three Days of my stay of four days to make it work which was a disaster for my job. the phone did not function even though I complained about that two times. i had to walk up and down when I wanted to Contact the reception because the elevators did not work. I will NEVER stay in a Holidayinn hotell anymore. even thiis you make difficult. the nickname disappointed was already taken. that is an indication. September 2, 2014
Rated 5.0 out of 5.0 by Wonderful welcome for a disabled visitor It has in the past been difficult to find decent accommodation which offers sufficient facilities for my severely disabled husband. Here we had a spacious room and bathroom with a ceiling hoist which made it possible for us to look after him. The staff were extremely helpful, friendly and disability aware. Everyone seemed very friendly and welcoming. To find somewhere able to accommodate a severely disabled guest in such comfort is a delight. We were able to book the adjoining room for carers and all of us, able and disabled had a good stay. At no time were our requests for help, extra towels etc treated as a problem. It would be easier for washing someone as disabled as my husband if the bathroom were a 'wet room' rather than a shower over a bath, but at least there was plenty of space. Our room was on floor 2, getting a lift which was not already too full for my husband to get in to go down to breakfast was the only difficulty - with so many floors above us the lifts were pretty full. But when we spoke to the manager he helped us so even that was overcome. I would thoroughly recommend this hotel September 2, 2014
Rated 5.0 out of 5.0 by excellent location excellent location close to great museums and the underground as well as several places to eat. Staff very helpful. room size equal to rooms in the U.S. prices good for London. overall very good experience. September 1, 2014
Rated 1.0 out of 5.0 by Wasted my air miles staying here I have spent 2 years saving my air miles and decided to spend them at the holiday inn, Kensington forum as a 16th birthday treat for my daughter. I had booked interconnecting rooms as we were bringing my elderly mother so that she could join in on the celebrations. On arrival we were told that we didn't have interconnecting rooms but our rooms were close together. This was not ideal for our family situation and I raised my concerns to Aga on reception, but was told no interconnecting rooms were available. We were also told that one room was ready, the other would be ready soon. We were on the 7th floor, so had to take the lift, but 3 out of the 6 lifts were out of order, and after a 10 minute wait for a lift to become available we made it to level 7. On arrival to our room we opened the door, but we were unable to get in as the latch from the inside was across the door. I found housekeeping to see if they could help but informed me I would need to go back to reception. So I left my children with my mother to save moving all our luggage back down the horrendous lifts and I went back to the reception desk. I spoke to Aga again on reception , she told me she would ring up to housekeeping to find out what was happening in our room and I would have to wait until she had spoken to them. After waiting half an hour she still hadn't spoken to housekeeping I decided to get my children and mother as I knew they would be getting anxious as to where I was. When we were all back on the foyer I asked to speak to the manager, who was a lot more helpful, she found us rooms on level 4, as it was finally discovered that the room next to ours on level 7 had been using our room also through the interconnecting room. The manager also gave us complimentary breakfast for our inconvenience. However the rooms that we were given were not very clean, I had hair on my tea tray and the carpets were dirty. I was thoroughly disappointed with our stay here and am so annoyed that I have wasted all my air miles and that my daughters birthday was ruined by this hotel. August 29, 2014
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