Rated 3.8 out of 5 by 422
Rated 3.0 out of 5.0 by Jem51 Friendly staff
Arrived at the hotel at 13.30 went to check in and was advised that the two twin rooms I had requested at the time of booking were not ready and was advised to have a coffee and the rooms would be ready at 14.00. Went back to reception at 14.10 and spent the next 30 minutes waiting. It became apparent that the rooms we had been allocated were not available and were still to be cleaned. Myself and my three friends were not happy with the delay as we had plans. In the end to save time we opted for two rooms in different corridors but on same floor. For the inconvenience we were given a voucher for a free drink. The following morning at 9.40 we waited 10 minutes for the lift to go to the first floor for breakfast, as all lifts were full when it got to the 12th floor we decided to get in the lift going up and back down to the first floor, when we got out of the lift on the first floor we were met with a long queue of people. Another 10 minute wait to queue for breakfast. When finally seated, there was another wait for bacon as they had run out, for a one night stay we spent a lot of time queueing. Although the room was clean it was small and very cold and the duvet cover had a big slit in it revealing the duvet.
December 2, 2013
Rated 4.0 out of 5.0 by BACH1950 Big Flaw Was WIFI
High cost to use hotel's WIFI. Choose someone else with free WIFI or be prepared to be without your internet access for a few days. You can walk ten minutes down to Starbuck's, buy some coffee and use their's. But really, Holiday Inn, in this day and time, you are terribly out of step with most other hotels. For an over a $200 day room, I expected better.
December 2, 2013
Rated 4.0 out of 5.0 by Andygla Mid week stay
I was staying at this hotel for a course. The staff were all very friendly and made the stay very enjoyable.
December 1, 2013
Rated 1.0 out of 5.0 by mo148107 Never Again.
I stayed previously on May 2012 at this hotel and had a bad experience which was reported to management.
Thought to give them another chance despite the high price and i wiched i had stayed at any surrounding BB and not this inefficient,poorly managed property.before my arrival the hotel began amending my booking from 2 persons to 3 persons with extra charge,from 2 twin beds to king size bed,this been reported to hotel who kept denying it,despite several e mails to the manager i kept having his PA on correspondence.
IHG guest relation and Ambassador desk confirmed all modification been done by the hotel who was adamant in their denial.
When my complaint escalated to higher level,the General manager contacted me immediately admitting the INEFFICIENCY of his team and the several mistakes,giving no excuse for the poor service provided,needless to say i ve wasted my time and my money calling guest relation premium number UK and USA and the management still expect me to give them one more chance.
Have they tried to redeem themselves by any goodwill gesture i would have certainly believe and accepted their apologies but some managers think they can give hard time to guest then get away with an apology.
As far as i am concern i will continue being loyal to IHG but certainly not to this hotel,never ever again.
November 30, 2013
Rated 4.0 out of 5.0 by Arno1975 7 day stretch
Very nice but big hotel, be early with breakfast though which is excellent. Staff is very friendly and helpful.
November 27, 2013
Rated 4.0 out of 5.0 by Uday001 Comfortable and good service
Nice clean rooms, friendly staff, good location, clean bathrooms. The free internet service is rather slow.
November 27, 2013
Rated 4.0 out of 5.0 by amanda2208 Great Location
Just 5 mins walk from Gloucester Rd tube, turn left out of the station and round the corner! Nice international feel, good bar. HUGE breakfast (though quantity rather than quality) and from 6am til 10am which seems pretty good. Rather thin duvet, and no extra bedding in wardrobe so my first night was a choice of fresh air and chilly or warm but no fresh air! Like it that the windows open a decent amount, even on 20th floor. I hate a/c! Worth considering.
November 26, 2013
Rated 5.0 out of 5.0 by DTMenace Great Value
For a Central London hotel this place offers great value. Close to the tube, underground car park and if you don't want to eat or drink in the hotel there are plenty of places nearby.
November 25, 2013