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Rated 3.9 out of 5 by 795 reviewers.
Rated 4.0 out of 5.0 Holidays in London Location is good near Metro and Big Bus stop. Breakfast is good and with several options. Rooms are confortable and clean. Price is a little high. October 20, 2014
Rated 5.0 out of 5.0 by Guest experience Excellent location. Near metro station.Excellent bed, clean room, great view.Small very good lunch. I really liked it October 20, 2014
Rated 3.0 out of 5.0 by Low value for the price paid The staff and service were average, but not poor. Basically, the beds were difficult to sleep on and the air circulation system difficult to control. The room was cleaned daily and on a timely basis. TV choices were limited. I did use the workout facility and found it good for a hotel. Overall, I felt the experience was over priced. If location is not a concern for you, this would probably be OK. October 19, 2014
Rated 5.0 out of 5.0 by Reward weekend I booked 2 reward nights for my youngest son and his partner to be able to enjoy a weekend in London. My son has told me that they were really well looked after and their room upgraded - 27th floor with stunning views over London. Thank you for adding such good service to make their weekend really special. October 19, 2014
Rated 5.0 out of 5.0 Great staff and ecellant service For bringing my daughter for the first time to London the experi ence and helpfulness of staff was awesome! October 19, 2014
Rated 1.0 out of 5.0 by Not impressed with Holiday Inns I booked two standard rooms, on the same floor. The reviews for each room are virtually the same: Each was polar in temperature. Upon inspection, the air conditioning units were each showing a snow flake symbol - meaning, I later learned, that the units were in 'summer', cooling mode rather than 'winter', heating mode - and despite my best efforts, setting the required temperatures to 25C, the rooms did not get above 'cold'. I was obliged to use a hair dryer to try and lift the temperature, with a surprisingly pleasing result. One of our party required a hot bath to improve her core temperature before retiring. (Upon returning to the rooms after breakfast, a delightfully warm welcome was apparent; the hotel had thought to switch the air conditioning into heat mode). The telephones did not work - an attempt to use speed dial buttons resulted in an 'unobtainable' tone and the reception desk too, was 'unobtainable'. One of our party went to the ground floor reception desk to report the faults and order 'room service'. There was an empty, not-working fridge in one room and a vacant hole, where once a fridge had resided, in the other. We were told the hotel is in the process of removing fridges from 'standard' rooms. One room had a standard lamp - which didn't work... the other didn't have a standard lamp. Breakfast: looks can be deceiving. The fried eggs were stone cold, the grilled tomatoes were stone cold, the automatic toast machine produced muffins that were barely kissed by heat, the apple juice tasted more of prune juice than apple, and so on. I guess this type of hotel can happily rely on a full house every night of the week, every week of the year; package holidays, conferences, air crews, etc. Why bother to lift your game and make the guests' stay a value-for-money and enjoyable experience? There are plenty more punters around the next corner. I look forward to receiving my 'standard' apology and please-come-back comment from the hotel. October 16, 2014
Rated 5.0 out of 5.0 by Nice Location The hotel has good location and very easy to reach by bus and underground station. The staff has good knowledge and freindly. October 14, 2014
Rated 3.0 out of 5.0 by Train front desk staff to talk nicely to customers Better late than never: We write this now to get your attention so that next time when we come back, the front desk staff know how to talk to customers in a diplomatic and courteous manner. We arrived at the hotel at 9 am from a red eye flight from Toronto on Sept. 3. Since we have requested early checkin online and higher floor, we asked for same. First nothing was available. We were tired and wanted to have a nap before we started our holiday. We lingered around the lounge and hoped the room would come in soon. Around 2 pm, we asked a front desk staff and his response was "Its you again." That's a turn-off. I thought the British were better trained in communication. We checked into our room, the first night was fine. On the 2nd night, the air-conditioning broke down with a lot of noise. The next morning, we were told that it would be fixed the same day. When we came back in the evening, found the AC still not working. We asked Maintenance dept & front desk staff. No body seemed to know the status of our room. The room was hot and stuffy and causing us respiratory problems. We asked to move to another room but front desk staff said nothing was available for our criteria. A front desk staff said that "just because you have requested it, doesn't mean you will get it". They gave us a fan and we stayed in the same room. The next day we finally met a day manager who talked nicely and gave us couple rooms to choose from. We picked one and was happy till the end of our department on the 10th. In summary, we found some front desk staff were mouthy and disrespectful to us. From our travelling experience, we have never had such experience. it would help that these staff get their training. October 14, 2014
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