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Rated 3.9 out of 5 by 718 reviewers.
Rated 5.0 out of 5.0 by First visit to this hotel Overall, the eperience was excellent. The accommodations and convenience were first class. The food and beverages in the lobby restaurant were very good. Unfortunately, the Tavern did not measure up. Simply speaking, the Fish and Chip were terrible! August 24, 2014
Rated 2.0 out of 5.0 by Corwded, Understaffed, Poor Service This larger hotel is understaffed and it shows. As an IHG Platinum member, I received almost no benefits which I normally receive in other IHG hotels. The check-in desk is under staffed, so if a large party enters the hotel ahead of you ( a common experience here) you can wait a long time to get checked in which happened to me. I also attempted to get my airline boarding pass printed, but the desk hand wanted me to purchase time on their computer - are you kidding me??? After I got back from dinner, I tried the front desk again and was treated with more civility - the attendant gave me a pass to use their lobby PC and email my boarding pass to her in order to get it printed. That was actually fine, but I should not have to ask several employees to get this done - it's as if I were a child and had to ask my mother after my father said no. That evening, it was impossible to change the temperature in the room. The next morning as I was leaving for Heathrow, the elevators failed to stop on our floor. After waiting for 15 minutes, I flagged down a maid and asked her if we could use the service elevator as I had a plane to catch. She said no, but she called maintainance who said the elevators were working fine - of course that came as a surprise to the 2 dozen people on our floor waiting to depart. So, I walked down 6 flights of stairs with 3 pieces of luggage(one piece was quite heavy). Of course the front desk was overcrowded again, so I left my key on the desk and walked out. I will never stay at this Holiday Inn again. August 23, 2014
Rated 4.0 out of 5.0 by Good location We have used this hotel several times because of its good location. As usual we found it good value for central London. Rooms are adequate and staff helpful. Lifts are inadequate for their workload. August 23, 2014
Rated 3.0 out of 5.0 by Were looking for nice weekend, but got noisy room We booked two rooms and wanted to spend a relaxed weekend in London. Since I stayed several times at the Holiday Inn Kensington Forum, I thought it might be a good idea to go there with some friends. I am a Platinum Member with IHG, but never received a room upgrade at this hotel. Also this time I did not receive an upgrade. They even put us on the third floor next to the elevator even though I specifically asked for a room in a high floor away from the elevator. Kids were running around and it was extremely noisy at night. This was certainly not a pleasant weekend for the time spent at the hotel. August 21, 2014
Rated 4.0 out of 5.0 by Helpful Staff I have stayed at the London Kensington Forum Holiday Inn many many times and I was a little disappointed this time. I had booked an executive room and was given a standard room which was very "no frills". But the beds are always comfy and the staff are always welcoming. Wonderful view from the top floors. You are within a stone's throw of endless food and drink options, great pubs, nice restaurants. August 21, 2014
Rated 5.0 out of 5.0 by Comfortable and Special for London visit The hotel is gifted with high floors and associated good views. It is near the West end special interest venues such as the museums and exhibition centres, and thus of convenient sources of leisure.. The comfortable rooms and the good breakfast make it a short stay home from home. August 20, 2014
Rated 3.0 out of 5.0 by Frustrating We have been staying here once or twice a year for over 20 years. Generally our stays are fine but there is always something that doesn't quite work out right. Last month it was the aircon not working, this time reception made a great play of finding a good room for our 4 night stay, but we got one next to the lifts, which are noisy, and I slept with earplugs in. I had to fix the curtains properly to the rails to keep out the light in the mornings. The bed was like a trampoline; every time my wife turned, I would bounce awake. We had a drink and some food in the bar on our third night; because reception had not swiped the credit card I had offered at checkin, the barman asked me to pay by card upfront. Only later did I get the bill which had a service charge added to the cost of both the food and the drink. Apart from the fact that I was not told about this in advance, this is a first for me - going up to a pub counter, buying a drink and paying a service charge for someone to pour it. Come on, IHG, you can do better than this. August 20, 2014
Rated 5.0 out of 5.0 by Great service! The staff was fantastic! They really went out of their way to accommodate my requests. My room was quiet and clean. Excellent value! August 19, 2014
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