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Rated 3.9 out of 5 by 749 reviewers.
Rated 3.0 out of 5.0 by my usual london hotel fell short a bit I'm an IHG Platinum member and usually stay at IHG hotels and at this one when I visit London. This hotel is across the street from the tube station on the Padington line from Heathrow, but no one or their website alerted us that the station was closed - thus we had to lug our luggage up stairs then more than a mile - not updating the IHG website to this issue is lazy then, 98% of the time I get access to the executive lounge, I asked twice this time and no way access . otherwise it's a very good hotel in a good London location, but I'm going to shop around for better platinum member service. September 14, 2014
Rated 4.0 out of 5.0 by Room and bathroom small The room and bathroom were a bit small although they were very well cleaned daily and sheets/towels were really in excellent shape. Thought the restriction of only 2 devices for wifi not adequate as these days spouses each have a smart phone as well as an ipad or laptop.Maybe increased to 3 would be more helpful. September 12, 2014
Rated 5.0 out of 5.0 Anniversary getaway We had decided to attend a promenade concert in the Royal Albert Hall to commemorate our first date thirty years earlier. The hotel chosen was ideally placed for this purpose and also for visiting the museums in the area. September 12, 2014
Rated 4.0 out of 5.0 by Good breakfast great views Excellent welcome, comfortable quiet room , good breakfast, very convenient location friendly staff and I'll certainly stay there again. September 11, 2014
Rated 4.0 out of 5.0 by Good localization and good services The hotel is well located, next to it has a metro station, several shops around you. Has a well-trained service staff that do an excellent job. The breakfast could be better in the variety of fruits, and the quality of food in general. The comfort level of the rooms is good and the quality of sleep is great. September 11, 2014
Rated 5.0 out of 5.0 by Great location Hotel is in a great location and is well priced. The amenities are excellent and the staff very professional. Highly recommended. September 10, 2014
Rated 1.0 out of 5.0 by Disappointing Arrived to be confronted with a large queue for check in, as a platinum member there was no priority check in and no recognition from the desk staff. Rooms were not ready so the whole check in process took over 30 mins. The room had the smallest executive bathroom I have stayed in and a view of a roof. Pretty noisy throughout the stay. Check out again took an age agin no priority check out. All in all questioned why I bothered being a member with no recognition and with plenty of other IHG hotels I won't be using or recommending the hotel. September 10, 2014
Rated 4.0 out of 5.0 by Nice hotel Enjoyed a nice night there after catching the red eye to Heathrow. The room was clean, quiet and comfortable. Nice pubs in the area and a short walk to Kensington Palace. Very helpful staff. September 8, 2014
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