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Rated 3.9 out of 5 by 751 reviewers.
Rated 4.0 out of 5.0 by Very good service and a comfortable stay Enjoyed the 3 night stay. Helpful staff and good facilities. Excellent Tavern, Very good room with reasonable breakfast. Location to other sites of interest very handy. Overall the stay was very enjoyable. August 2, 2014
Rated 5.0 out of 5.0 by great staff The staff is awesome, the only thing that isn't excellent is the comfort of the bedding especially the pillows, other than that I love this hotel. Alan and Nasser and all the staff in Consortia..(don't know if I spelled that right) are wonderful. August 1, 2014
Rated 5.0 out of 5.0 by Enjoyable stay Stayed for 3 nights in July to visit theatres and museums. Have stayed several times before , find it excellent value, and really well placed for visiting the museums and with very good transport access up to Town. The rooms are clean and very comfortable, with everything one could need, the breakfast is first class and the staff are friendly and polite. Shall hope to stay again in the Winter months when weather cooler--was very hot in London during our stay! July 31, 2014
Rated 3.0 out of 5.0 by Out of date lighting and marginal beds If you are looking for a comfortable bed and pillows with a dark room for sleep, this is not the hotel for you. With long days in the summer, the sun comes up early and stays up until late evening. The curtains are pathetically positioned as to allow an extreme amount of light into the room. Even with the curtains closed, you can still read a book with no artificial light. Then, when it is really dark outside, the lighting by the bed and desk are marginal at best. July 30, 2014
Rated 5.0 out of 5.0 by My Choice of Stay Amazing hotel. Great Location. My choice in travels to the UK. July 30, 2014
Rated 5.0 out of 5.0 by Great crew hotel I have stayed in this hotel as a crew member for the past 4 years and have enjoyed it. The location is perfect, I can walk to museums, grocery stores and the Gloucester tube. The staff is always nice and the workout room is adequately stocked with what I need to stay fit while traveling. July 30, 2014
Rated 4.0 out of 5.0 by Great Stay for London Can NOT beat the location, courteous staff, great in house eateries, can walk comfortable everywhere. A fantastic home away from home. July 30, 2014
Rated 4.0 out of 5.0 by really comfortable I really can say with confidence this was one of most comfortable Beds I have slept in and I have stayed in quite a few Upon arrival I was made to feel very welome only down side lifts a little slow and some of the breakfast saff a little grumpy But overall a very pleasant stay and as this was our wedding anniversary it made it a relaxing stay so thank you July 29, 2014
Rated 4.0 out of 5.0 by Same price slightly less quality. Our stay at the hotel was exactly a year after we first visited the Kensington hotel. During our second visit we noticed a few notable changes. - The fridge appeared to have been removed from all the rooms. - The prepaid evening meal did not include everything on the menu, unlike last year. - A mouse appeared in the dining area during our evening meal on the first night. Staff moved us to a different table and gave us our drinks free of charge on that occasion. Otherwise things were satisfying. Staff were helpful, service was good, and the overall condition of the hotel/rooms were good. Rooms very well isolated and quiet, apart from the door. It still feels unfortunate to pay the same price for our stay as last year, when certain availabilities were no longer included in that price. In the end it had us feel a bit as if we'd got less for our money this year compared to last year. July 29, 2014
Rated 2.0 out of 5.0 by Access Card Dramas and billing issues My access card had to be reset every second day and I had billing issues with the hotel which I am still trying to resolve. July 27, 2014
Rated 5.0 out of 5.0 by Convenient location and friendly staff Warm welcome as always at this centrally located hotel. July 27, 2014
Rated 4.0 out of 5.0 by Excellent Staff and Location Overall Excellent experience. My only critique would be that the guest rooms, although adequate, are very small compared to United States standards. Staff was very professional and attentive. Location was excellent and only one block from tube station. July 27, 2014
Rated 4.0 out of 5.0 by nice service The stay at Holiday inn was nice for me in terms of the staff that was there to assist on special requests. I am a business traveller and thinking out of the box is something i can appreciate from Hotel staff. Good place to go for business travel July 27, 2014
Rated 5.0 out of 5.0 by Excellent Good location, wonderful breakfast, nice travel suggestion provider from consultant service July 26, 2014
Rated 4.0 out of 5.0 by Holiday Inn Kensington The location of this Holiday Inn is perfect, right in the ritzy part of town and a good neighborhood, but also right next to the tube and the buses, so you can get anywhere in London! The staff are extremely friendly and helpful! July 26, 2014
Rated 3.0 out of 5.0 by good location vs small rooms odd won't let us use minifridge good location. bus stop right in front (or the back) the front is tucked on the opposite side of the main street. 2 min walk to gloucester tube station where banks and a no. of eateries are. odd thing there was a mini fridge and we were told by reception we couldn't use it. the concierge was very helpful in providing us with a car service back to the airport. rooms small for twin rooms, really tight. --> house keeping was a bit lacking. there were some stray hairs on newly provided bath towels, and sometimes missing face towels. airconditioning was nice and cold. if you won't be spending so much time in your room, its good location, however the room size could use a 10% increase. it's quite packed. and myself and my travel companion are under size 8 and petite in height and we found it tight. July 25, 2014
Rated 3.0 out of 5.0 by Uncomfortable beds, But Great Service Down side. Beds were uncomfortable and pillows were too soft for my like in. The bath rooms really needs an up grade, still the same as 10 years back. The sound proof of each room was terrible. Up side. Staff were very friendly, Good lobby entrance, Location brilliant, Good atmosphere, very clean hotel. July 24, 2014
Rated 4.0 out of 5.0 by Great hotel Great hotel, great location. We would recommend xxxx July 23, 2014
Rated 4.0 out of 5.0 by Accomodation toilet bath is small. Otherwise the rest is good. Keep up the good work July 21, 2014
Rated 1.0 out of 5.0 Lousy Customer Service and follow-up When I arrived I asked for my second night to be considered at my company rate. While I was told that someone would get back to me no one did. When I went to my room the key card would not work. I went down to check and was told don't keep near my mobile phone. I have traveled extensively to already know not to do this! Upon returning to my room I had the same problem. Again I went downstairs and was told to not keep near my mobile phone. Finally I got in my room. Next morning, no update on room price and no information for the morning person to follow-up. However they also said they would investigate. Go out for my days business. Return to a no-update or any information situation again! Go to my room. Keycard again fails. Go back down to reception to now high light this is the 3rd time and that I now demand a change in room rate. Room rate point noted. Do not keep keycard near your mobile phone point made to me again. But this time a member of staff came with me. They also have problem getting in room and determine it is the battery in the door lock !!! What little power there is in the battery means the door eventually opens. I say please fix the battery for who is ever next and that I will not need it again as I will be leaving in the morning. I reiterated the problems I had had and asked for a room rate change in line with those issues. Next morning check out and again ask what has happened about room rate change. Nothing. No information. I say please find out and send me invoice when you do. This was agreed to be done. No information is forth coming except when I see the debit on my credit card. I give up!! I then have to phone for phone for an invoice. Which to be fair I got from the very helpful gentleman in accounts. The end. July 21, 2014
Rated 3.0 out of 5.0 by Soft pillow and charge to access lounge The check in take some time as line up. Stuff not sufficient. Pillow soft though marked firm. Charge 29 pound to access the lounge no matter membership level. Lots of radio antennas around the hotel or on the roof feel like sleeping inside a Microwave stove. July 21, 2014
Rated 4.0 out of 5.0 by Value for money in a great area The Hotel is very well situated and value for money. Next to restaurants, shops and an underground station. The Hotel Foyer was excellent and the check in staff and concierge were very friendly and helpful. The gift shop was an added bonus as was the gym. The double glazing was efficient and kept out the noise. Overall a very pleasant stay. July 21, 2014
Rated 5.0 out of 5.0 by Experience at the hotel Overall our stay was good. Wifi has served our needs. The concierge and baggage area were very helpful. Housekeeping cannot be contacted by phone for our personal needs. July 20, 2014
Rated 4.0 out of 5.0 by Very Friendly Staff The Staff were extremely courteous and helpful...Thanks. Very close to various parts of London Via the Tube. July 20, 2014
Rated 4.0 out of 5.0 by A truly international hotel In terms of size this is is a colossus. If you like the atmosphere of large, busy international hotels then this is the place to sit in the coffee shop and people-watch during the day. Given the diversity of visitors and its sheer size then it is remarkably well run. OK, the rooms are a bit claustrophobic, you have to wait in line for breakfast at certain times but the chance to meet and enjoy a beer with people from all over the world more than compensates. Don't sit in your room in the evening - get out and make new friends! This hotel represents the demise of Facebook..... July 20, 2014
Rated 5.0 out of 5.0 by We are frequent travellers The Holiday Inn - Kensington Forum is in a great location as it s a 2 minute walk from the Gloucester Rd tube. The staff are friendly and Hendrik the Concierge is extrmely helpful. He organised a very good rate for a luxury car to the airport and is very approachable if you need any assistance. The rooms are a little tired but are a good size compared to other London hotel rooms. The beds are comfortable and the hotel is in a quiet location which makes for a restful sleep. We are business travellers and will definitely return again to this hotel. July 19, 2014
Rated 5.0 out of 5.0 by Great service We were particularly impressed with the concierge service. The concierges were knowledgeable and helpful in every way, and everything they advised us about turned out extremely well! July 19, 2014
Rated 4.0 out of 5.0 by Good enough I did a late booking in the middle of summer so not much choice in the price range I was looking at. This was a bit more expensive than I had hoped for, but still I was very satisfied with the stay. The only drawback that I cared about was that the aircon was a bit too noisy. But when using earplugs I slept like a baby. July 18, 2014
Rated 5.0 out of 5.0 by Great Hotel Loved this Hotel, room was larger than expected and very comfortable. Close to trains and buses, staff very helpful. July 17, 2014
Rated 3.0 out of 5.0 by Most UNCOMFORTABLE BEDS of ANY hotel in the WORLD!!!! The London - Kensington Forum must have decided that buying "mattresses" that would last a century was more important than guests actually being able to sleep on their mattresses! I spend almost 100 nights a year in hotels all over the world, and I can honestly say without any hesitation that this hotel has the MOST UNCOMFORTABLE beds of ANY hotel that I have ever stayed in anywhere in the world!!! If you are only there for one night you can probably get by, but God help your back if you have to spend more than one night trying to sleep on these torturous contraptions! After two nights here, I can barely walk the next morning!!! Never mind that the rooms in this hotel are smaller than most walk-in closets in some hotels, so that the infernal "bed" takes up 90% of the floor space! If there was any free floor space available in these closet sized rooms I'd sleep on the floor just to avoid what their beds do to my back!!! July 17, 2014
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