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Rated 4.1 out of 5 by 470 reviewers.
Rated 5.0 out of 5.0 by Always a pleasure staying at the Heathrow Ariel. Excellent service. The hall carpet is looking a bit tired and needs replacing, but the rooms are immaculate with snowy white bedlinen, comfortable beds and pillows of your choice. There is a very nice restaurant, but we particularly enjoy the pub meals. The Heathrow Ariel - my favourite hotel for winding down before the long trip home. October 24, 2013
Rated 5.0 out of 5.0 by Great place to stay Although being a very busy aiport hotel, I usually find the reception staff to be friendly and welcoming, particularly so on my last visit and a thank you to receptionist 'Jade' I have used this hotel for many years and find the location to be very good and the rooms/service to be excellent. October 24, 2013
Rated 3.0 out of 5.0 by Room service/ Bed I had breakfasts included, but did not want to go downstairs, so left card outside doors to get room service breakfasts at 10:00. However at 10:30 had to call reception as our breakfast was not delivered. About 11:00 finally received them. At least they did not charge me for tray charges. Also it was two single bed pushed together. As I was sleeping in the middle was falling into hole. Not good at all. October 23, 2013
Rated 2.0 out of 5.0 by Poor For A Hotel In London I had a flight from the States into London. When I did get to my hotel, the staff was extremely unfriendly about helping me find my way around the city. They also could not tell me where my room was. .... I had to walk around the hotel to find out where I could sleep. I did want to try the restaurant after trying to get around London for a day (I will say the natives are a lot kinder than those at the hotel) . If you have kids, a family, or are a person who expects good service.... don't expect it here. I was not satisfied. I let my server know and the person at the front desk. I was told the exchange rate is good, so I got a good deal.... There are many hotels near the airport that would be better.. This is the first time I have NOT recommended a Holiday Inn, but the service was THAT bad... October 23, 2013
Rated 5.0 out of 5.0 by A Great Hotel For Heathrow I had a fantastic stay here the service from start to finish was fabulous. From the welcome glass of wine on arrival and room upgrade to the map with directions for places to eat nearby all expertly given by the most helpful Sonia. The Price was unbeatable too. This hotel will definitely be my choice of stay whenever I am in the area again it is also handily served by several free buses as it's within the free bus travel airport zone and it only takes a few minutes to Heathrow Central Bus Station for Heathrow Terminals 1-3 so most convenient too. I look forward to staying again soon Thanks Tom October 22, 2013
Rated 3.0 out of 5.0 by Recepcion personnel should more receptive Reception personnel is riding on the wave of higher demand times and should be more receptive . When the tide turns clients will have more choices and will certainly think twice before considering this as a lodging option. Personnel in the restaurant area were more customer oriented and friendlier.Room is very small ,uncomfortable for a business traveller that has to turn the room into a temporary office. October 20, 2013
Rated 5.0 out of 5.0 by Friendly and welcoming A good hotel in a great location with very friendly and helpful staff. Always a favourite. October 20, 2013
Rated 5.0 out of 5.0 by Good service We only stayed 1 night but it was A1 would stay again when we fly out of London airport October 19, 2013
Rated 3.0 out of 5.0 by Great service All staff very helpful and friendly however bed not so comfortable we had a fold out bed too it was awful good job it was only one night my son had to use this. Room was very clean and tidy. October 19, 2013
Rated 4.0 out of 5.0 by Good and functional Worked well for an overnight stay. Would have liked breakfast. October 18, 2013
Rated 5.0 out of 5.0 by Great service and good nights sleep Really excellent service from all staff. Good experience. Very clean and good quality accommodation. Will recommend to family and friends. October 18, 2013
Rated 5.0 out of 5.0 by Reception staff are an example to all. EXCELLENT Both check-in and check-out service were possibly the best we have ever encountered at a IHG hotel. The restaurant staff were also fantastic, all of which added up to a good pre-flight experience. Thank you. October 17, 2013
Rated 4.0 out of 5.0 by Very pleasant staff Stayed overnight for early flight in the morning. Very nice staff at both ends of the day Room was small but it was enough Would definitely use the hotel again October 17, 2013
Rated 4.0 out of 5.0 by Comfortable but a bit noisy We stayed for one night before an early flight. Hotel staff were polite and helpful, hotel is a little tired in places but not bad. Room was clean and comfortable, the only problem was the noise in the corridors outside the room. It may have been some loud people but it seems that the room doors allow all the noise from the corridor into the room. I was repeatedly woken up by people walking past. October 16, 2013
Rated 4.0 out of 5.0 by Very friendly staff good service and great value will visit again when transiting the UK as this is avery friendly hotel October 15, 2013
Rated 5.0 out of 5.0 by Great for early flights! Fantastic place, great location, fast and friendly checkin and checkout, will be nice when wifi is available next year but I didn't need it on this occasion. Room was upgraded for free and we didn't notice (while we slept) that there was an airport very close - incredible! October 15, 2013
Rated 5.0 out of 5.0 by Holiday Inn: the hotel where you feel at home Holiday Inn Hotel was the place that gave me the feeling of finding myself at home, while enjoying the excitement of being a globetrotter every time I was leaving the room to discover the city and coming back "home" after a crazy day. The staff is friendly, very helpful, smiling, natural, professional. My 5-night staying was excellent: the rooms are clean and welcoming, the breakfast is FANTASTIC! When you leave the hotel, especially in the morning, you can see the planes taking of and landing at Heathrow Airport. Also, it is very easy to get from the hotel to the airport, to the tube station, the bus station is opposite the hotel.... Holiday Inn and its team are impossible to forget and all I want is to get back to London and go there again! All the best, guys! You are AWESOME! THANK YOU! Daniela - Ro October 15, 2013
Rated 4.0 out of 5.0 by Once again great stay It was not the first time I stayed at this hotel. And once again the friendly and helpful staff made my stay enjoyable. The room was in the back of the building, meaning no noise was to be heared from the road or Heathrow Airport. After a long day it's always a pleasure to have a drink in the relaxing atmosphere at the bar. October 14, 2013
Rated 5.0 out of 5.0 by Good place to stay I have stayed here many times. I wouldn't come back if I was not happy. October 8, 2013
Rated 4.0 out of 5.0 by Friendly, helpful service I enjoyed the service both at the front desk and in the restaurant. The front desk associate was exceptionally helpful in drawing me maps on where to catch a necessary bus and where I might find restaurant facilities outside the hotel. I ended up eating my evening meal in the hotel restaurant. The food was average and expensive, but the service was excellent. My room was clean and comfortable, and everything worked properly. There was some noise from the nearby road and airport, but it was minimal and did not disturb my sleep. Best of all, I made the reservation easily on the IHG website and got a great online rate. I would have rated this hotel higher if it hadn't been for the exorbitant charge to use wifi (10 pounds!!). October 5, 2013
Rated 2.0 out of 5.0 by Meals Bar meals £12 and breakfasts £15, not good enough. October 5, 2013
Rated 5.0 out of 5.0 by Relaxing experience We were very pleased with our stay It was just what we needed before our flights back to Australia after our month long holiday Very relaxing The beds were just so comfortable and the rooms were very clean and roomy Thanks very much October 3, 2013
Rated 5.0 out of 5.0 by Great stay for our last night Really enjoyed the value for our stay. We had travelled the UK and France for 20 days and just needed to have a nice place to stay for the night before we caught our plane home to Canada. Perfect! September 30, 2013
Rated 2.0 out of 5.0 by Rooms Need to be Updated For a holiday Inn I find the rooms small and dated. The rooms need to be refurbished fully including bathrooms, beds etc. The bar area and reception is well appointed and the staff are friendly. I would expect to have more for the price paid for this hotel. September 29, 2013
Rated 5.0 out of 5.0 by REGULAR VISITOR As always the staff in the Ariel were excellent. I stay regularly and I find the level of customer service excellent September 29, 2013
Rated 5.0 out of 5.0 by OVERALL COMFORT AND CONVENIENCE This was the third time we stayed here during this overseas holiday as it is so conveniently located to Heathrow Terminals. We had also stayed there in 2011. Our overall experience was exceptional. The rooms were very comfortable and well appointed. The reception staff were excellent at making us feel welcome and even to the point of remembering us from the previous visit. Dining Room staff were also very attentive and the meals were delicious and the choices were varied. We would most definitely stay there on our next trip to London, no problems at all and would also recommend the hotel to friends September 28, 2013
Rated 5.0 out of 5.0 by A Good Place. I chose this location because it was central to my transportation needs. The staff were excellent; very helpful and friendly. Room service was fast and enjoyable. Housekeeping left nothing to be desired. September 25, 2013
Rated 5.0 out of 5.0 by Great Place to Stay The Ariel is a solid good hotel. The price seems just right for the high level of cleanliness, the natural modern design, and the exceptional care of the staff. The walls and the matress were a bit thinner then I like, but neither caused me trouble. Overall I highly recommend it as a great place to stay near the airport. One of the buses from the airport stops right at the inn. September 24, 2013
Rated 1.0 out of 5.0 by basically a flop-house, dingy and not a good value Building is a circle, and room shapes reflect that. The inner part - pointy part of the pie - rooms are REALLY tiny. There is no place to put clothing away! Closet is about 7 inches deep - no kidding. No iron. Carpet is stained and dirty, as are the walls. Bed is a single thin mattress, no box spring. Walls are paper thin. I could hear there cell phone vibrate from the guy in the next room, not to mention all his conversation and other noises. Get the picture? Flop there if you absolutely must, but there are better options in the area to be sure, especially given the price. Oh, and internet is 16.99 pounds per day! You gotta be kidding. September 23, 2013
Rated 4.0 out of 5.0 by Lovely service... Really enjoyed staying here as I have done on many occasions. I would love the hotel to offer a more affordable wifi package and drinks at the bar but aside from that, I would have no hesitation using this hotel again. September 20, 2013
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