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Rated 4.1 out of 5 by 620 reviewers.
Rated 5.0 out of 5.0 by Very nice welcome After a long drive it was very nice to be met with a genuine smile by Jade behind the front desk. Jade, was genuine in her welcome, I also appreciated the upgraded room and the location far from the elevator. The room was clean and fully functional, my only criticism would be that the mattress was getting a little old. February 21, 2014
Rated 5.0 out of 5.0 by Unbeatable Value The Ariel can probably best be described as 'quirky' and it definitely has character. What it reliably does too is provide a well-located, safe-feeling, comfortable, quiet and extremely good-value overnight option at Heathrow. I'll continue to favour it as long as it offers that combination of features. February 17, 2014
Rated 5.0 out of 5.0 by Staff make all the difference From the friendly welcome to the "have a nice day" at checkout the staff here could not do more to make your stay pleasant. Restaurant staff at dinner and breakfast were brilliant, knowledgable about the menu and always on hand with a smile. The hotel may be a little old and tired compared to some of the "posh" places within walking distance but the staff here make the difference and I do not hesitate to recommend it. February 17, 2014
Rated 2.0 out of 5.0 by Unhelpful Was advised that the hotel had a 24 hour shuttle service which was not the case so I needed to pay for a taxi which brought me to the wrong Holiday Inn. Staff did not seem interested regarding this but I was able to get the correct address from them then had to pay for an additional taxi. I was also misadvised about the price of the cheapest room, it was only once I said I would book online to get the advertised cheapest room that the advisor was able to give me this price....I'm guessing he was on commission. February 16, 2014
Rated 3.0 out of 5.0 by Overall good Hotel is nice a clean, staffs are courteous. There is no gym or recreation facility. However, overall stay is good. February 15, 2014
Rated 5.0 out of 5.0 by A night at the Ariel H I I spent the night before I had an early flight to Europe. I was greeted as a platinum member and offered the choice of 500 bonus points or a voucher for discounted food or drink. The room was up to the usual excellent standard. The only flaw was the lack of coffee in the room. The room maid must have forgotten to put some sachets of coffee along side the tea bags and sugar. I only saw this at 4.00 am the next morning when I got up so it was too late for the hotel to remedy it. I told the person on the front desk when I checked out and received a genuine apology. Hotel is conveniently close to the car park I always use at Heathrow and I am happy to recommend it. February 14, 2014
Rated 4.0 out of 5.0 by A Pleasant Airport Hotel I stayed here simply as a stopover before catching an early-morning flight from Heathrow the following day. As a result, I used few of the hotel's available services. However, my room was good value for money, clean and well-equipped for my purposes. The bar was comfortable, and I had an excellent, quiet night's sleep. February 14, 2014
Rated 5.0 out of 5.0 by Convenient On (free) bus routes from Heathrow bus station so more convenient (from T1-T3) and quicker than a hotel hoppa bus and cheaper than a taxi. February 12, 2014
Rated 4.0 out of 5.0 by resonable for overnight stay at Heathrow easy on public transport. located in a free zone around Heathrow airport. All buses to and from Heathrow airport can be used free of charge. not ideal for people want to visit town center. February 11, 2014
Rated 5.0 out of 5.0 by Escellent value and good location for early airport departure Good location for early morning departures from Heathrow, plenty of free local buses to all terminals, good rates and recognition for Platinum members. Comfortable rooms with good sound insulation. Highly recommend . February 11, 2014
Rated 5.0 out of 5.0 by Welcoming place On our second visit, we were gratuitously upgraded, were given free internet access and able to use the hotel facilities to print out our boarding passes. No-one could have done more to make us welcome and comfortable except reduce the price of the very highly priced white wine. February 7, 2014
Rated 4.0 out of 5.0 by Fee for internet conection I paid £5.00 fee for wifi only 1hour. I think it shoud be free for any IHG members. February 6, 2014
Rated 2.0 out of 5.0 by Average The rooms are very dated and as stated previously the pillows need to be changed or a variety offered. The rooms lack a fridge & safe as per most other rooms at hotels within the heathrow vacinity and for a large chain this is very concerning, also as per other hotels around heathrow the security could be upgraded to only allow guests staying at the hotel in and out of the lifts or through the doors to accommodation. Another issue was that as a group of 5 we were kept waiting for over 40 minutes for our meals and were never once updated as to what was happening, this even though the restaurant was not full. As a positive the reception staff (young lady that checked me out) was and is always very helpful. February 3, 2014
Rated 5.0 out of 5.0 by Great Hotel! I wanted a hotel near Heathrow but I am not keen on some of the big hotels in the area so wanted something a little smaller and this ticked the box. The hotel was inviting well maintained and staff were fantastic. February 3, 2014
Rated 5.0 out of 5.0 by Great service Everything was OK. A small refrgerater is wanted. An improvement to the plumbing (the hot and cold water mixers) should be done. February 1, 2014
Rated 5.0 out of 5.0 by Excellent transport links. Good hotel with friendly helpful staff and a great location January 31, 2014
Rated 5.0 out of 5.0 by Great staff The Ariel experience is all about the level of customer service your staff provide. I am a director of a multi national customer facing business and I would be pleased to employ your Ariel staff in my business. January 31, 2014
Rated 5.0 out of 5.0 by Regular guest I stay at the Ariel most weeks for one or two nights and the hotel represents good value for money. It's greatest asset are the friendly and efficient staff who always make me feel welcome and I would recommend the hotel to anyone who needs to stay at Heathrow January 30, 2014
Rated 5.0 out of 5.0 by Most recent stay I have always found this to be a comfortable hotel to stay in when passing through Heathrow. The staff are welcoming and helpful. January 30, 2014
Rated 3.0 out of 5.0 by Needs attention 1. Rooms long overdue for a thorough clean in excess of what is required of staff at change-over.. 2. Needs new pillows - all much too hard. 3. How can you with pride, advertize your restaurant for its "Gourmet" burgers? Are you trying to compete with MacDonalds? The food quality was good, but apart from burgers, a very limited choice. 4. Coffee had no taste resembling "coffee". I would be willing to pay extra if a quality coffee was offered. January 30, 2014
Rated 5.0 out of 5.0 by Convenient for business travelers Conveniently located on the Heathrow airport, accessible by Hoopla buses. Hotels is clean, staff friendly and offers everything one would expect from a short business based stay. January 30, 2014
Rated 4.0 out of 5.0 by Convenient and comfortable meeting venue Clean comfortable hotel with good meeting facilities, convenient for people flying in from different locations. January 29, 2014
Rated 4.0 out of 5.0 by A little tired. Having stayed at this hotel the previous week, the room this week was tired and in need of some TLC and updating. Also being a week day the price was double what I had paid the previous week for a much much nicer room. I was only staying overnight for a flight so it was sufficient but I cannot give as good a review as last week. I would seriously have second thoughts about booking this type of room during the week again. January 27, 2014
Rated 5.0 out of 5.0 by Overnight stay Check in was OK, wasn't given any information about the hotel, where facilities were or internet etc. Room was nice and comfortable. Went down for breakfast in the morning, wasn't approached buy any members of staff so had to seat myself. Was asked 10 minutes later if I wanted tea or coffee, had to give my room number because I wasn't asked. Overall a good stay but star need to be a bit more attentive! January 26, 2014
Rated 2.0 out of 5.0 by disappointed no free wifi This is a very basic hotel which could be good, alas no free wifi. This seems a little short sighted if one considers how many hotels have it as a free service. Unless your policy changes…never again. January 25, 2014
Rated 4.0 out of 5.0 by Heathrow Overnight Not perfect but well worthwhile. Everything was good or better except the hotel phone. Internet and cell phone service easily overcomes this. The staff was very helpful and accommodating. January 24, 2014
Rated 4.0 out of 5.0 by excellent value for travelers We stayed here to catch an early flight out of Heathrow. Staff was very friendly and helpful and made extra effort to get us on the proper bus back to the airport. We ate the dinner special: 2 2-course meals with 2 drinks each (including beer or wine) for 40 pounds. The food was good and our server was attentive and friendly. For the most part, the room was comfortable and clean and a good value. We had 2 issues. The design of the wall around the shower creates a large gap that allows water to escape. There was plenty of hot water and great pressure, but the floor was covered with water when I stepped out. Second, while the bed was comfy, the pillows were flat and hard. January 24, 2014
Rated 4.0 out of 5.0 by Ordentliches Hotel in guter Lage zum Flughafen Zufrieden mit Service und Sauberkeit Kostenloser Bus vom Flughafen - hält nur wenige Meter vom Hotel January 24, 2014
Rated 5.0 out of 5.0 by Much improved exprience comparing with previous experiences Have stayed at this hotel few times over last few years. The service level is noticeably higher and the standard has been improved. It is one of the best valued hotel in Heathrow area. You should be aware that they do have the single room which is small and designed for one person. I highly recommend such room if you are travelling alone to save on budget. However, it may not suit for anyone who have concerns on available spaces. The treatment for platinum member is proper and nice. Public transportation is good too. Recommended. January 23, 2014
Rated 5.0 out of 5.0 by Utilitarian competence Just right for a night awaiting an early flight from a nearby airport - although th noise of the busy airport is a nuisance. Flights taking off continually for a whole hour prevents early sleep. Unavoidable considering the location. January 23, 2014
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