Rated 4.1 out of 5 by 1118
Rated 5.0 out of 5.0 Surprisingly pleasant
Excellent staff, Good clean room. Also highly convenient for next day airport business parking
February 8, 2016
Rated 3.0 out of 5.0 by Visitor2013June Nice staff, but the hotel could use some improvements
The staff was very helpful and friendly.
The breakfast was nice.
The location near the airport (5-10 minute taxi ride) is convenient.
My room was out of date and not very well maintained - cracked shower head, roller bed that wouldn't stay in place (would roll anytime I touched it).
Also, I found it strange that an airport hotel didn't have a free shuttle to the airport. The three options to get there were taxi (11 pounds), shuttle bus (5 pounds), or public bus (free).
February 7, 2016
Rated 4.0 out of 5.0 by SwissDave1 Good service, poor restaurant
Decent enough hotel, close to the airport. Not at all noisy and the levels of service were to be commended. Let down badly in my view by the quality of the dinner in the restaurant. Really poor
February 5, 2016
Rated 5.0 out of 5.0 by tallbloke007 Relaxing hotel with friendly service.
The perfect hotel to stay in either on business or leisure. It was perfect for my overnight stay, I travel through Heathrow frequently and this is the most comfortable hotel by far.
February 4, 2016
Rated 5.0 out of 5.0 by Mick19422 Good stop over hotel near LHR
Have stayed here many times and am always satisfied.
The only thing i would say is that it is looking a bit sad and needs a coat of paint.
Compared to the Holiday Inn Express in Bangkok the breakfast was excellent.
February 3, 2016
Rated 4.0 out of 5.0 by Insomniac for the night ! stay for business
Hotel is pretty old and showing its age a little bit, but does have its advantages. Both lifts were broken when I arrived. I was only on the first floor which meant I was more or less ok. I did pass comment on check out and Curtis the manager wrote to me promptly and matter was resolved to my satisfaction. Staff were friendly and breakfast service and food good (asked for poached eggs and they came quickly). Compared to other Heathrow hotels this one is relatively cheap, and if you are looking for good value on a good brand hotel this is probably one of the best in the area.
I do have an issue why a hotel patron has to pay every night for a car park place. Lot of hotels in London and Heathrow do it, but its wrong and more people should raise this when they are faced with it on their bill.
February 2, 2016
Rated 2.0 out of 5.0 by Tim26181 Hot!
After repeated stays and constant moaning, rooms are very hot. Temperature is set to 23 as default and the only option is to turn it off and open the window to Heathrow airport.
Lift broken for 3 days. Not great when you are on the top floor but out of the hotels hands. Just thought as big as the HI group are you would have had a company available within 2hrs.
February 1, 2016
Rated 4.0 out of 5.0 by Travelincouple Good Basic Heathrow Airport Hotel
Clean, slightly larger than average size room for a Heathrow hotel. Easy to take the Hoppa Bus or you can take a free London bus from the Central Bus Station at the airport. We had a good price and that made it attractive.
January 28, 2016