Rated 4.0 out of 5 by 254
Rated 5.0 out of 5.0 by Domi44 Great hotel
All the staff was very helpful and was very knowledgeable about everything. I would recommend this hotel to anyone needing to stay close to the Heathrow Airport. The room was very clean and bed very comfortable.
August 11, 2013
Rated 5.0 out of 5.0 by Lordys OVERALL WONDERFUL EXPERIENCE
We had stayed in this hotel 2 years ago at the end of our trip, before heading home. It is so conveniently located to Heathrow Airport that when we were planning our trip this time we decided that we would use it as our base when travelling through UK. The rooms are excellent and staff are extremely helpful and nothing was too much trouble for them. We have another two nights booked here before we head back home to Australia in the middle of September. Thank you to all the staff.
August 9, 2013
Rated 5.0 out of 5.0 by Midgey Excellent hospitality
Clean& comfortable room with pleasant atmosphere & great service & caring considerate staff .Would definitely make a return stay at this well run hotel.
August 7, 2013
Rated 2.0 out of 5.0 by 99traveler99 Poor business center
The room and "sleep" rating of this hotel would be good, and it's surprisingly quiet so close to the runways. But I don't like being nickel-dimed every time I turn around. First it was the high price to us their parking lot, then the required a credit card purchase to be able to use the computers in the poorly equipped business center #a tiny, stuffy room with two old PC's.# Then neither of the computers would make the printer work, so we couldn't print our boarding passes. The fellow at the desk #about 9PM# seemed like he could care less. Fortunately a very helpful female at the desk came to our rescue by allowing us to have the airline send the data to her own personal email account, and she printed the documents on the reception desk printer. But it was a nerve-wrecking, late night experience that should never have happened.
August 4, 2013
Rated 4.0 out of 5.0 by Sen25 Short stay
The service and location was great. Would have liked a wider selection for breakfast.
August 4, 2013
Rated 2.0 out of 5.0 by TJ67 Wrong rooms
I booked 4 rooms to include family room for 2 adults & 2 young children. Rang 3 days before to confirm all details. On arrival 2 rooms ready two not which was fine. On returning to hotel we found there was no family room only a cot which I hadn't ordered. The lady on reception was very unhelpful and quite rude. We refused to be fobbed off and eventually were offered a single room at no extra cost. Mum and 4 & 2 year old in double bed dad in separate room.
The breakfast was very good and the room very clean & comfy. I wouldn't recommend it purely on the attitude of this one staff member.
August 3, 2013
Rated 3.0 out of 5.0 by TDallas Convient to Heathrow airport but a bit out dated.
Hotel was adequate for the one night stay being close to the airport. However it is a bit out dated. Not sure if this is the normal in London or not. The bed was extremly hard and uncomfortable.
August 2, 2013
Rated 5.0 out of 5.0 by KentPA Clean,comfy, friendly but don't drink the coffee
I have stayed here before - the advance rates are good, the staff are friendly and helpful.
The room was clean and the beds comfortable, the double glazing keeps out the airport noise and the blackout curtains the sunshine.
the only low point was the young lady on the bar at 11pm - the coffee she made me was horrible and took ages - I only drank half as I was thirsty.
August 2, 2013
Rated 4.0 out of 5.0 by Tillyx2 Clean large comfy room...quite and handy to services.
Had not been to this Inn so it was a pleasure to have a very good staff in both the reception, dining and bar. Would definately stay at this Inn again.
July 28, 2013
Rated 5.0 out of 5.0 by JBarr1 people
we got outstanding help specially from a counter checking person by the name of Tania or may be was Sonia but she was super to my family and I hope to see that person when I got back to london
July 25, 2013
Rated 4.0 out of 5.0 by Smart1 Great location and quiet rooms.
Good hotel in great location with good facilities and friendly helpful staff.
July 24, 2013
Rated 5.0 out of 5.0 by Cathertine Ariel Heathrow
Very friendly hotel all the staff are very helpfull. We always stay here when we are flying out and in to Heathrow. Good breakfast to set you up for your long haul flight.--- or return flight home.
July 20, 2013
Rated 4.0 out of 5.0 by Boston123 Holiday Inn-Heathrow Ariel
Great locations, staff and services .... keep up the good work guys !!
July 18, 2013
Rated 5.0 out of 5.0 by Dunsleepin1 A good days sleep!
After spending a 14 hour overnight flight without sleep courtesy of an elderly gent who decided to call the stewardess all night....I finally arrived at the Ariel early. The receptionist, sounded Russian and I was sooooo tired, I didn't notice her name tag , bless her little cotton socks found an executive suite for me 3 hours ahead of check in time.
Everyone was so very nice and helpful. After sleeping for 5 hours, I visited the restaurant, and the staff in there are delightful.
Will definitely be back!
July 17, 2013
Rated 5.0 out of 5.0 by SaraC excellent staff
The staff made my stay at the Holiday Inn very enjoyable. They were very friendly and you could see there was good teamwork at the hotel, which resulted in very good customer service.
July 16, 2013
Rated 1.0 out of 5.0 by KevinL007 2 night stay
I was given the smallest room out of the rooms I have stayed with Holiday Inn. To make matters worse, there was no hot water in the morning, however this was fixed later that night.
There is very poor sound insulation between the rooms and you can hear every sound.
I was asked when I was checking out by Jose if I enjoyed my stay, I said no...Jose did not know how to deal with this and I was handed my invoice.
I proceeded to leave the hotel in a hurry, I will not go back.
Holiday Inn you need to improve this hotel, its terrible!!
July 15, 2013
Rated 4.0 out of 5.0 by Kerry100 Comfortable, clean and great service
We appreciated the service of the staff - eager and helpful. Comfortable room.
July 13, 2013
Rated 4.0 out of 5.0 by Roger45 Hotel & VIP Parking - Great start to a holiday away!
Booked Room for one night including the VIP parking service. The hotel is so well placed for Heathrow, the service and the light meal excellent. The early departure was made easy by the staff and the VIP parking experience second to none!
July 11, 2013
Rated 5.0 out of 5.0 by Martin85 Good value
A very satisfactory stay. Good shuttle service to the airport, pleasant and clean room, complimentary drink for platinum members. Coudn't ask for more for the price.
July 10, 2013
Rated 4.0 out of 5.0 by PPM13A Comfortable Room, Great staff
This is the first time I have used this Holiday Inn. having previously stayed at the other 2 nearby,
The room and facilities were as expected, clean and comfortable and once again I took advantage of the Park Stay & Go offer which is a very convenient way to fly out of Heathrow.
This hotel is well sound-proofed and as well as offering a good restaurant menu is also close to other restaurants & pubs should you wish to dine a little further afield.
Bar is nicely laid out and bar staff were great, we got to chat with other guests while unwinding over a glass or two of wine. I would, however, like a quiet area where the sport TV was not in your face.
Overall a good value experience and we will definitely stay again.
July 4, 2013
Rated 4.0 out of 5.0 by Havenone Satisfaction
Very satisfied overall. Staff was helpful and interested in helping. Jade impressed us with her professional attitude and sense of customer service. Also the Floor Manager at the Breakfast was courteous and helpful. The Servers in the Restaurant especially the young lady from Spain and the one from Ereteria were very good.The location is great. All in all we got our money's worth.
Dr. R.K. Pandey
Austin, Texas, USA
June 28, 2013
Rated 4.0 out of 5.0 by yorktro Great stop on way out from Heathrow
Front desk personnel were extremely solicitous and helpful. Hotel was clean and new-looking, and the room layout was roomy and nice. Unfortunately the toliet was not functioning in my room.
The restaurant and bar were open late and were good, with good service. Would definitely stay here again.
June 28, 2013
Rated 5.0 out of 5.0 by Jackc65 Comfortable and Relaxed Hotel at Heathrow
From the first step until the final step out of the hotel, excellent guest relations coupled with clean and comfortable accommodations are an excellent combination for a business traveler. It will be my airport hotel of choice for future trips to the U.K. The staff also directed me to a delightful neighborhood pub with excellent food that added another dimension to the relaxation after four intense days of business.
June 25, 2013
Rated 3.0 out of 5.0 by IkeTheHiker All was good but Wi-FI
This is s fine place to stay - in fact we had 4 nights. My only issue was the lack of free Wi-Fi. After a long day, it is important to be able to check in on family. I spent 7 weeks in England - hiking and visiting friends. This was the only place that did not offer free Wi-Fi. Well, there was the Black Sail shepherd's hut that only had battery power, but that was fine.
It is not so much the cost issue but simply the issue of not having it readily available. After some whining, the staff did give us a free coupon now and then for an hour. Come on Holiday Inn - even Heathrow provided up to 45 minutes of free Wi-Fi.
I wrote a note back after our first stay but nothing changed on the 2nd stay.
June 23, 2013
Rated 4.0 out of 5.0 by Kamal250 En route to Canada
For several years now I have stayed overnight at the Ariel as my flight is around 1pm. The hotel is very easy to get to from the M4 and usually has (fairly expensive) parking available.
I always pre-order the breakfast, more than enough variety to take me through the day.
Only complaint this trip was that, for some strange reason, the shower curtain rail had been moved from the tile to the wooden light valance. When showering this resulted in a lake forming on the floor, no matter where you put the curtain. Didn't bother me but, over time, it could cause damage or be a slipping hazard.
June 23, 2013
Rated 5.0 out of 5.0 by Faten Very Peaceful Place
I came with my father to stay for a night to catch his flight in next day. The receptionists were helpful in general. The room was very tidy and quiet which all what we needed after such long day. I asked to wake me up at 7.00am and the automatic service called me on time. We really enjoyed the breakfast. It was full of various options and I acknowledge the pancake machine & Nutella chocolate. I extremely impressive and I strongly recommend it to everyone
June 22, 2013
Rated 5.0 out of 5.0 Good Experience
Very comfortable room. Easy to catch Hoppa bus to terminal. Front-desk went out of their way to assist in printing boarding pass. Good and reasonably-priced on-site dinner as well. However, North American guests who order a normal-strength mixed drink (which will be a "double" by English measures) should know that the price will be double or triple what we'd pay at home --- better to stick with wine or beer.
June 22, 2013
Rated 1.0 out of 5.0 by anotherglobetrotter Inedible dinner, quiet room given opposite busy runway
Hotel's idea of fun is to give guest wanting a quiet room, one overlooking busy runway. Despite all windows closed, we had less than 2 hours sleep, in snatches, from 9pm. Felt ill due to lack of sleep.
Worst "dinner" ever served anywhere in the world. Obvious lack of temperature probe in kitchen as the "steak pie" which was minute & had very little filling was served warm, but on a cold plate with cold potatoes, cold peas & cold gravy which had skin on top & congealed. Husband's pork escalope was simply too dreadful to describe.
Seems as though this Holiday Inn is in the category as "worse ever", & we chose it as we thought that we could rely on Holiday Inn for good service.
How very very wrong we were.
June 21, 2013
Rated 4.0 out of 5.0 by Niks1 Good short stay at the airport
I stayed overnight as I had an early morning flight. The checkin was efficient and accommodating, the room was comfortable though the noise very early in the morning from other inconsiderate guests was annoying. I never ate in the hotel choosing to travel to the terminal by the very convenient National Hoppa bus and had breakfast in the BA lounge. Overall a convenient hotel to grab a bed for the night.
June 21, 2013
Rated 3.0 out of 5.0 by Dizzyd Location, location.
Close to heathrow but allow ample time IF you are taking the shuttle bus to the airport as it takes a long time to go a short distance. Walk across the road and take a public bus into the airport!!
June 20, 2013