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Rated 4.1 out of 5 by 514 reviewers.
Rated 5.0 out of 5.0 by Very Happy with my stay!!! Everything about the Holiday Inn was great for my overnight stay as I had an early morning flight at Heathrow. I was traveling alone and a little nervous at the thought of staying at a hotel alone but was very comfortable and felt very safe. The staff were so helpful. The Hop bus was on time March 9, 2014
Rated 2.0 out of 5.0 by Hotel Rooms Need Updating Staff are exceptional in reception and bar areas. However for a Holiday Inn (Non Express) I find the rooms extremly dated and small. There is no mini gym either, based on these facts they should rebrand hotel to express to provide better value for money like free breakfast and wi-fi. The price charged does not represent the age of hotel and the lack of facilities. March 8, 2014
Rated 5.0 out of 5.0 by Convenient stopover before or after flight My wife and I have stayed at the Heathrow Ariel Holiday Inn on many occasions, usually the night before or after a flight. This time we stayed the night after a 14 hour flight from Singapore. I noticed that the hotel lobby area had been spruced up since our last visit. Reception staff were friendly and offered assistance with our luggage. Our double room though not particularly large had a very big comfortable bed which was most welcome. After a good night's sleep we had an excellent breakfast with a good choice of juices, cereals and cooked items. I have rated this hotel as excellent as it provides all you need in accommodation, food and service for a short stay at an unbeatable price. March 8, 2014
Rated 5.0 out of 5.0 by Friendly, efficient staff and a great place to park the car This is the second time we have used the hotel's park and go service. Last year we went to China and left the car for 23 days and this year we left it for 10 days for a trip to Dubai and Abu Dhabi. The car remained where we had parked it and we felt that it was secure and visible. The front desk staff are friendly, efficient and courteous and the restaurant staff likewise. Food in the restaurant is varied and of a high quality and the service was very good on both occasions. We would stay here again. It is a perfect place to start your holiday where you can even watch the aeroplanes taking off and landing on the runway from the comfort of your room! March 7, 2014
Rated 2.0 out of 5.0 charge the breakfast which I didn't have I can't understand why charge my breakfast after I checked out. I told receptionist in the phone, I called the reception to ask for dental kit after 10am when breakfast finished. Also I told receptionist that you can check CCTV, to check did I entered restaurant at all? I have been asked that do I have breakfast when I c/o, I said very clearly, I didn't have and also receptionist promised won't charge me! March 6, 2014
Rated 5.0 out of 5.0 Great value for money I only stayed for one night at this hotel and didn't get to use any of the hotel facilities. The reception staff were very friendly and welcoming. I was very satisfied with my room and had a comfortable nights sleep. I found it great value for the price that I had paid. March 6, 2014
Rated 5.0 out of 5.0 by Good Sleep Had a good nights sleep, my stay was made even better when I was told there would be no car parking charge! March 5, 2014
Rated 5.0 out of 5.0 by convenient for heathrow good value, excellent service, convenient to park and pick up car when returning, convenient for heathrow and good shuttle service March 2, 2014
Rated 5.0 out of 5.0 by A relaxing night before a flight A great place to stay if you are flying from Heathrow the following day. Staff are friendly and the rooms are comfortable and surprisingly quiet given the runway is only the other side of the road. The buffet breakfast is good value and check in / out couldn't be easier. Remember to factor in the car parking charge - it's not free. Overall I recommend it. February 28, 2014
Rated 5.0 out of 5.0 by Yet again, great service! I'm a regular guest at the Ariel and know that I'm going to get a good welcome and have a pleasant stay. The reception staff are very friendly and welcoming - when they ask how your day has been, they really do care. A nice cold glass of white wine at check-in (as a Platinum Elite member) is always a bonus :) The rooms overlooking the airport are fantastic - I've not stayed at another airport hotel with such great views. The noise levels are a minimum thanks to the window design used. The only downside I ever experience is with room service. I often ask for a pint of a drink and end up getting a half pint. It's quickly resolved though. Also, there is a member of the F&B team who has (what I think is) a speech impediment which can make food ordering somewhat difficult - so you need a little patience ;) Overall though, a great stay and I look forward to my next stay. February 28, 2014
Rated 5.0 out of 5.0 by ANOTHER NIGHT AT THE ARIEL As a regular guest I value the welcome I get when I stay at the Ariel. It represents good value for money and its staff are excellent. February 27, 2014
Rated 5.0 out of 5.0 by Good overnight stop at Heathrow My wife and I stayed overnight on our return from Australia. We had a good night's sleep, an excellent breakfast in the morning. and were ready for the drive home. We have stayed at the Holiday Inn Ariel many times before and have noticed the recent improvements. It probably is the best value for a comfortable night before or after a flight from Heathrow.. Staff are very friendly and helpful. February 26, 2014
Rated 5.0 out of 5.0 by Airport stay I stayed at the holiday inn as I had an early flight and wasn't able to get the tube to the airport in the morning so I decided to see if a hotel would be cheaper than a taxi in the morning. I got a really good last min deal and saved about £40 and I'm so glad Did. The airport shuttle was £4 and easy and the room was clean, bathroom was well equipt,great shower pressure :) was overall a great stress free night in London before a long flight. February 26, 2014
Rated 5.0 out of 5.0 by A nice experience for travelers This hotel site is well kept and comfortable. The staff is very friendly. The only surprise I had was that base Priority Club Members did not receive free WiFi. At other locations in England they did give us the free WiFi. It is good to be rewarded for the loyalty in both directions. February 24, 2014
Rated 5.0 out of 5.0 by Very nice welcome After a long drive it was very nice to be met with a genuine smile by Jade behind the front desk. Jade, was genuine in her welcome, I also appreciated the upgraded room and the location far from the elevator. The room was clean and fully functional, my only criticism would be that the mattress was getting a little old. February 21, 2014
Rated 5.0 out of 5.0 by Unbeatable Value The Ariel can probably best be described as 'quirky' and it definitely has character. What it reliably does too is provide a well-located, safe-feeling, comfortable, quiet and extremely good-value overnight option at Heathrow. I'll continue to favour it as long as it offers that combination of features. February 17, 2014
Rated 5.0 out of 5.0 by Staff make all the difference From the friendly welcome to the "have a nice day" at checkout the staff here could not do more to make your stay pleasant. Restaurant staff at dinner and breakfast were brilliant, knowledgable about the menu and always on hand with a smile. The hotel may be a little old and tired compared to some of the "posh" places within walking distance but the staff here make the difference and I do not hesitate to recommend it. February 17, 2014
Rated 2.0 out of 5.0 by Unhelpful Was advised that the hotel had a 24 hour shuttle service which was not the case so I needed to pay for a taxi which brought me to the wrong Holiday Inn. Staff did not seem interested regarding this but I was able to get the correct address from them then had to pay for an additional taxi. I was also misadvised about the price of the cheapest room, it was only once I said I would book online to get the advertised cheapest room that the advisor was able to give me this price....I'm guessing he was on commission. February 16, 2014
Rated 3.0 out of 5.0 by Overall good Hotel is nice a clean, staffs are courteous. There is no gym or recreation facility. However, overall stay is good. February 15, 2014
Rated 5.0 out of 5.0 by A night at the Ariel H I I spent the night before I had an early flight to Europe. I was greeted as a platinum member and offered the choice of 500 bonus points or a voucher for discounted food or drink. The room was up to the usual excellent standard. The only flaw was the lack of coffee in the room. The room maid must have forgotten to put some sachets of coffee along side the tea bags and sugar. I only saw this at 4.00 am the next morning when I got up so it was too late for the hotel to remedy it. I told the person on the front desk when I checked out and received a genuine apology. Hotel is conveniently close to the car park I always use at Heathrow and I am happy to recommend it. February 14, 2014
Rated 4.0 out of 5.0 by A Pleasant Airport Hotel I stayed here simply as a stopover before catching an early-morning flight from Heathrow the following day. As a result, I used few of the hotel's available services. However, my room was good value for money, clean and well-equipped for my purposes. The bar was comfortable, and I had an excellent, quiet night's sleep. February 14, 2014
Rated 5.0 out of 5.0 by Convenient On (free) bus routes from Heathrow bus station so more convenient (from T1-T3) and quicker than a hotel hoppa bus and cheaper than a taxi. February 12, 2014
Rated 4.0 out of 5.0 by resonable for overnight stay at Heathrow easy on public transport. located in a free zone around Heathrow airport. All buses to and from Heathrow airport can be used free of charge. not ideal for people want to visit town center. February 11, 2014
Rated 5.0 out of 5.0 by Escellent value and good location for early airport departure Good location for early morning departures from Heathrow, plenty of free local buses to all terminals, good rates and recognition for Platinum members. Comfortable rooms with good sound insulation. Highly recommend . February 11, 2014
Rated 5.0 out of 5.0 by Welcoming place On our second visit, we were gratuitously upgraded, were given free internet access and able to use the hotel facilities to print out our boarding passes. No-one could have done more to make us welcome and comfortable except reduce the price of the very highly priced white wine. February 7, 2014
Rated 4.0 out of 5.0 by Fee for internet conection I paid £5.00 fee for wifi only 1hour. I think it shoud be free for any IHG members. February 6, 2014
Rated 2.0 out of 5.0 by Average The rooms are very dated and as stated previously the pillows need to be changed or a variety offered. The rooms lack a fridge & safe as per most other rooms at hotels within the heathrow vacinity and for a large chain this is very concerning, also as per other hotels around heathrow the security could be upgraded to only allow guests staying at the hotel in and out of the lifts or through the doors to accommodation. Another issue was that as a group of 5 we were kept waiting for over 40 minutes for our meals and were never once updated as to what was happening, this even though the restaurant was not full. As a positive the reception staff (young lady that checked me out) was and is always very helpful. February 3, 2014
Rated 5.0 out of 5.0 by Great Hotel! I wanted a hotel near Heathrow but I am not keen on some of the big hotels in the area so wanted something a little smaller and this ticked the box. The hotel was inviting well maintained and staff were fantastic. February 3, 2014
Rated 5.0 out of 5.0 by Great service Everything was OK. A small refrgerater is wanted. An improvement to the plumbing (the hot and cold water mixers) should be done. February 1, 2014
Rated 5.0 out of 5.0 by Excellent transport links. Good hotel with friendly helpful staff and a great location January 31, 2014
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