Rated 4.0 out of 5 by 254
Rated 1.0 out of 5.0 by Wesi Not interested in repeat customers
We made the mistake of staying at this property on New Years Eve 2012/13 as we had to catch a morning flight. Having stayed at this property before we expected a good night's sleep which, much to our disappointment, we didn't get due to a NYE party in the downstairs restaurant.
Of course we were not surprised to see the restaurant all set up for a party, considering the special day. But surely the needs of overnight guests should come first, especially at an airport hotel where people are likely to stay for an early start.
The walls in our room (2nd floor) were vibrating from the bass of the speakers and the DJ was excelling himself. We rang the reception twice. The first time, about 12:20am, we were told that the party would last a maximum of another 30 mins. I rang again, nearer 2am, and again only received pathetic excuses and apologies.
We finally managed to fall asleep at about 3am whilst having to get up at 7am before an 11 hour flight and 8 hours time difference. What a great start into the day. During checkout we were offered a full refund of the room rate which I declined as I felt we would have been penalised twice as this way I wouldn't have received the PC points and we didn't have to pay the bill ourselves anyway.
I was given the business card of the GM of the hotel for my complaint. Last Thursday I then wrote an email to him which, until today (a week later), has not even resulted in an acknowledgement. I sent the same email to PC at the same time which resulted in a response within hours. PC also forwarded my email to the GM and I followed it up last night.
Clearly the GM of the hotel doesn't care about his guests and repeat customers.
Would I stay again ??? NEVER !!!
January 24, 2013
Rated 5.0 out of 5.0 by Chris217 Very relaxing
Check in took all of three minutes and arrived in room within five.
I always try to stay here as staff are very friendly and everything works. Also room 200 has an excellent view of take offs and landings! This hotel does exactly what it says on the tin.
January 15, 2013
Rated 4.0 out of 5.0 by JohnandRico Good value
Very good value park and stay, clean room and check-in experience
January 6, 2013
Rated 4.0 out of 5.0 by Wrighty An efficient starter
Efficient, effective, clean, simple, all the basics and smiling staff.
Rather odd menu system - the bar staff were happy to serve us with anything from the restaurant, room service or bar menus which were roughly the same with minor amendments. So why not just offer one menu? It was nicely served and efficiently pleasant. Pity no really early breakfast available given the likelihood of early flights and check in times. Comfortable beds. Worth returning to
January 6, 2013
Rated 4.0 out of 5.0 by Hypatia Expectations fulfilled
An ideally situated hotel for meeting friends and family at Heathrow. The staff are excellent. The room was clean, comfortable and quiet. The price was very reasonable.
December 25, 2012
Rated 5.0 out of 5.0 When passing through London....
I will always stay at this Ariel Holiday Inn at Heathrow Airport. It's convenient, very close to the airport, around the corner from Avis, and easy to find. It's the perfect place for me to spend a night coming and going. They always upgrade me to a nicer room, and do whatever they can do to make my stay more enjoyable.
December 21, 2012
Rated 2.0 out of 5.0 by althepalerp Very Cold Room
The Air con/Heating did not work.
Small radiater was left in the room, but was little use.
Bathroom was dated, mould on tiles.
For the money, this hotel is expensive and old.
December 20, 2012
Rated 5.0 out of 5.0 by WalBone Warm welcome after a long day
I recently stayed at one of the other hotels half-a-mile up the A4 and it was grim, so my expectations on arrival at the Holiday Inn were set pretty low. I thought they would all be much the same.
However, the welcome I received on arrival immediately seemed to drain away the stress of the day and the journey - it's amazing what a smile and some friendly words can do.
The room I had was comfortable but this time the A/C actually did something. I also liked the choice of pillows and the little touches like a complimentary bottle of mineral water in the room.
All the staff I dealt with seemed cheerful and efficient, so it made for a very pleasant stay.
I will definitely go back the next time I'm in the area.
December 19, 2012
Rated 2.0 out of 5.0 by RC21 Too Old yet Expensive
I found the rooms to be extremly small, very old ant out dated.
The checkout process was tedious and long due to inexperience representatives who did not seem to know the proper process. All and all I found the experience at this hotel very disappointing compare to other Holiday Inn facilities.
December 18, 2012
Rated 5.0 out of 5.0 by BamaBob Pleasant Stay
Truely enjoyed my stay. Execellent staff, very courteous and helpful. Convient location, close to Heathrow, easy access via Bus or Hoper. Nice PUB in walking distance. Look forward to my next visit.
December 13, 2012
Rated 4.0 out of 5.0 by garry03 night before flight t5
worked well with access to T5 Ba flights and parking at long stay T5 early in morning havied stayed at the hotel with car in hotel car park avoids use of the hotel hoppa which is slow in comparsion to car park bus service. will stay again
December 13, 2012
Rated 4.0 out of 5.0 by JetLaggedAmericanGuest A suggestion to make your American guests more comfortable
I have been staying in this hotel for my connection flight to Ukraine, coming in form USA. The flight from USA is 8 hours so you carry a lot of jetlag. I stay in this hotel to rest from the trip and adjust my body clock to the new timezone. The trouble is that every time i arrive to UK early in the morning , 8am or so. So i always need a REALLY early check-in. Up to now , the hotel staff has been helpful in finding me a room early in the morning. However, they always disclaim that they can't promise a room to be available that early. Last time , i had to wait about an hour in the lobby for a room to become available. After an 8 hour flight sitting in an airplane coach seat and standing in line another hour to pass immigration, you come to appreciate a comfy bed waiting for you. Holiday Inn, this is opportunity, you can add VALUE to your customers in your Priority Club plan. I suggest you offer guaranteed morning check-in for your tired overseas travelers. I am starting to look around in other hotels to see if they offer it, but i would LOVE to stay with you guys.
December 12, 2012
Rated 1.0 out of 5.0 VERY VERY BAD
I arrived late on flight. Have stayed here many times and was pleased. however, this time my flight was delayed and the hotel gave away my rooms. I had two rooms received and another guest coming tomorrow. No call or email. We arrive at 1am and find out no room. VERY BAD MANAGEMENT!
December 11, 2012
Rated 5.0 out of 5.0 by SeanT Fantastic Service - Polite and Very Welcoming
I was a bit unsure about this hotel as I normally never stop here. However, I could not have been more surprised. The welcoming was the most enjoyable experience I have ever had. I was feeling tired with the long drive, yet the lady at reception was very polite, smiling and made me feel awake. The best receptionist I have ever met.
December 10, 2012
Rated 5.0 out of 5.0 by MarcusG Great service
Very friendly and professional staff at the restaurant and at the reception.
Ms Sophie in the reception was exceptionally good, she been the first who actually read and actioned my request for extra pillows during my online booking. Well done!
December 6, 2012
Rated 4.0 out of 5.0 by Venkee Quick and Easy to the Heathrow
The HI Ariel is good considering its proximity to the Heathrow airport.
It is well equipped - offers internet, breakfast, business center and provides late check out for a fee.
The rooms seem small but ok for a transit stay. The thermostat wasnt working well and a note said these are centrally controlled :). It felt cold at night.
The breakfast was good and a decent spread and value for money.
The hotel hoppa offers drops to the airport at regular frequency and is very useful.
Late checkout must be extended until 5 pm for Priority members - (free).
December 4, 2012
Rated 5.0 out of 5.0 by TracyRB73 Great Hotel
I have been staying in and around Heathrow Airport every week for the last 3 months now. I have tried quite a few of the local hotels but for me this one is the best. The staff are always friendly, the hotel is always spotlessly clean and comfortable, the parking is easy and the food is good.
December 2, 2012
Rated 5.0 out of 5.0 by ravenous25 Incredible room, good service
I only arrived at the hotel at 9pm and left at 7am so literally only used the room for sleeping but it was definitely the most comfortable room I've ever stayed in - fantastic size, great facilities, wished I'd have been staying there longer!
November 27, 2012
Rated 5.0 out of 5.0 by Plymothian1234 Comfortable, friendly, sensible prices - and near Heathrow
We have used this hotel several times when flying from Heathrow. The rooms are comfortable, well equipped and a place to relax before the flight.
Food is very nice - not Michelin - but enjoyable, and even though you are a "captive" audience, they offer value, rather than taking you for a ride.
Staff are always friendly and helpful
Overall, highly recommended, and book early to get a really good price, and lookout for the park and stay deals.
November 22, 2012
Rated 3.0 out of 5.0 by PaulFT22 Average Airport Hotel with Average Service
Basically this place is just average but meets requirements if all you need is a place to grab some average food and then lay your head in an average bed in an average bedroom before you get up really early to head back to the airport for a red-eye flight.
November 21, 2012
Rated 4.0 out of 5.0 by Wiktor Acceptable location close to Heathrow
Nice service, acceptable price - better than other hotels in the LHR area. Positive experience.
November 15, 2012
Rated 4.0 out of 5.0 by hugo Good nights sleep
I chose this hotel for its proximity to Heathrow, the rooms were of a good quality, and I had a great view of the runway. The carpark was busy but there was space. I arrived quite late but was still able to get a drink from the bar. The staff were very friendly and helpful. I wuld defineatley stay and recommend.
November 11, 2012
Rated 5.0 out of 5.0 by Android101 Excellent room and a great night's sleep
After a long day's traveling from the middle east, my wife and I pre booked our room at the Holiday Inn Ariel Heathrow, instead of trying to make a connecting flight back to Dublin which we would very likely have missed.
We were glad of the friendly welcome at reception and I won a prize of some free internet time with which I could check in for our flight the following day.
I had requested a room overlooking the runway at Heathrow and got exactly what I wanted. It was a delight to watch the planes landing and taking off the next day. Although I did have to close the window after my wife complained of the noise!
But with windows closed the previous night we had a wonderful night's sleep. Had a good English breakfast in the morning and were ready in plenty of time for our journey home. It is my fourth visit to the hotel and I look forward to returning again.
The room was spotlessly clean and the bathroom too.
November 9, 2012
Rated 5.0 out of 5.0 by rav10 Nice Cozy room
A Very nice experience with a Heartful breakfast. close to the Airport , hence very helpful if you have business meetings in morning and flights to catch in evening.
November 7, 2012
Rated 4.0 out of 5.0 by Mal58 Food quality
The quality of the food we ordered was in general acceptable, until we got to the desert. We had ordered, what was described as a an apple pie "filled with bramley apples ...." . Now when described as "filled with" you expect to be delivered a pie thick with fruit. In fact the pie was so thin and lacking in fruit that we sent it back. The staff said that this was the fault of the supplier of the product. My view is that if you are supplying a product it needs to be of the required quality and matches the description. Also the end point of the supply chain is directly where the fault lies. If by purchasing very thin pies for not much money and then selling them at inflated hotel prices is how you intend to increase your profits and upset the customers then you are doing yourselves no justice. This will result in lower profits by fewer guests eating in the hotel restaurant. Secondly there is the trade description act to consider, of which you are failing the consumer.
November 7, 2012
Rated 5.0 out of 5.0 by Regular WEEKEND BREAK
Have used this hotel many times over the past ten years for weekend breaks (2-3 times each year)
We were made to feel very welcome on this visit.
Value not 5 stars because car parking is expensive.
November 3, 2012
Rated 4.0 out of 5.0 by Tony6 A good airport hotel
Airport hotels are usually indifferent and soulless to say the least.
The Holiday Inn Ariel has this appearance but is in fact a comfortable and welcoming place for travellers either those going off very early the following morning or those who have just arrived from an intercontinental flight.
It offers value for money and is more than adequate for an overnight stay
November 3, 2012
Rated 5.0 out of 5.0 by Wisdom55 Great location for Heathrow, pretty, comfortable and very clean room
A great location for the Hoppa buses to Heathrow. The food was excellent, the bed very comfortable.
I wish this hotel was in central London, I would have stayed there.
Well done Holiday Inn.
November 3, 2012
Rated 5.0 out of 5.0 by Mazza Excellent - as usual
We always stay here when flying from Heathrow - staff are
very nice and rooms are clean, restaurant is very good.
October 20, 2012
Rated 1.0 out of 5.0 by SirFrancis Memorable - for all the wrong reasons
This was a very disappointing stay. I had anticipated some noise from the airport, but that was surprisingly well suppressed. What wasn't suppressed was the noise from the room next door and the front desk's unwillingness to do anything about it. I was up most of my first night.
The room was small and dank, not what you would expect from the Holiday Inn.
Worst though, is the fact that you have two hotels on the same road with the same name - Holiday Inn Heathrow. (At least on your confirmation email). This makes things very difficult for someone who does not know the area well.
Must do better!
October 19, 2012