Rated 4.0 out of 5 by 254
Rated 1.0 out of 5.0 by kat53 The Worst
I was shocked at how old and shabby this property was. The rooms are tiny, the carpet old and threadbare and it smelled like cigarettes everywhere and I had a non-smoking room. The final straw was when I went to bed, the smoke detector was directly over the bed and was flashing in my face all night. I didn't get any sleep at all. It was terrible.
October 18, 2012
Rated 1.0 out of 5.0 by SM25 Dont expect a room just because you have a reservation
Had reserved an executive room using my rewards points for the 19th Sept prior to flying to the US
Had picked this hotel as it was near to the parking we were using and it was convenient for the terminal we were flying from
Arrived around midnight to find that there was no room available for us and we had been 'moved' to the Park Inn. There was no apology at all.... just that they were expecting us.
we eventually got to bed well past 2:00 am .. not brilliant when you have an early morning flight
It thats how priority club members are treated then i cant say i can recommend them # and I work for a large corporate#
Not a great experience and one that could have set the whole trip off to a bad start
October 15, 2012
Rated 2.0 out of 5.0 by pdan Memorable stay - for the wrong reasons
Hotel area definitely not clean.
Night shift had no idea how to assist us when pre-paid shuttle failed to come.
Food and Service in the restaurant are not something to brag about.
October 8, 2012
Rated 3.0 out of 5.0 by TonyB Poor room, bad service!!
We asked at for a room at the front overlooking the airport but, ended up with a room overlooking the dustbins and a cark park!! The man on the the reception desk was very rude and unhelpful. Overall I was very disappointed.
October 7, 2012
Rated 4.0 out of 5.0 by EliA Hotel Stay
I always find my stay at the Holiday Inn to be great- with excellent service, courteous staff and a great location - I find the Holiday Inn to be a great choice.
October 6, 2012
Rated 2.0 out of 5.0 by Plod Fair to Poor
Stayed twice at this hotel at the beginning and end of a holiday flying from Heathrow. On both occasions the staff were very good. The first stay the room was quite reasonable. However, on the second stay the room was very poor. The shower was broken and flooded the bathroom floor, the bath mat had obviously been used so often it had worn through and there was a hole in it. There were no flannels supplied in the bathroom. The furniture was poor the only good thing was the bed. Did not feel secure due to no safe and there was a connecting door to the next room. Although this was locked there was nothing to stop it being opened e.g.. a bolt on my side. Brought above complaints to attention of receptionist who stated a manager would contact me. One week gone no contact yet.
Doubt if I will use this hotel again.
October 4, 2012
Rated 5.0 out of 5.0 by Android101 Clean comfortable room and a great nights sleep!
This hotel has the advantage of being close to Heathrow and on public bus routes to nearby suburbs. The busses are free within the airport areas and as far as Hatton Cross, where there is also a tube station. There is a hotel Hoppa which you can purchase a ticket for.
I like the atmosphere around the hotel, the exciting buzz of air travel being so close to the runways. Yet, sleeping is not a problem, probably due to the clever architectural design of the building.
I have come here several times now on leisure trips and will be returning again soon.
The rooms are clean and comfortable, the staff are friendly and professional. I am very happy to recommend the Holiday Inn , Ariel at Heathrow.
October 1, 2012
Rated 4.0 out of 5.0 by cozzie a quality hotel located near to LHR and to major road routes.
I stay at the Ariel appx 3 times per year and have always found the staff / service to a high standard at a fair price , which is why I return !.
September 29, 2012
Rated 4.0 out of 5.0 by Flyingguest Quiet and comfortable for an airport stopover
I arrived late and left early for the airport, but my brief stay was comfortable, the room and bed were a good size for a single, it was quiet with a room facing inwards (at least up until 6.30am when I left) and I had a great shower in the morning. This is what I wanted of my stay and it was quite good value.
My only real irritation was getting to the hotel. You could obviously get a taxi, but working on a budget, I opted for the Hotel Hoppa bus service; a good service, but they only run every half an hour and it takes a little while. When on a tight turnaround, every minute counts.
Overall happy though!
September 29, 2012
Rated 1.0 out of 5.0 by taylor very very poor room
very poor room for price paid
for some very pathetic reason no reward points were added to my account, would not recommend this hotel to friends or work connections or Reward points members
September 28, 2012
Rated 5.0 out of 5.0 by MagsC Comfortable bed and helpful staff
Love that Holiday Inn provides 2 pillow options. The room was immaculately kept during my stay and was very comfortable.
Staff were also very helpful in arranging early check-in and answering any questions I had about transport and the local area.
Felt very welcome at the Holiday Inn Heathrow Ariel and would recommend it to others looking for a hotel near Heathrow.
September 25, 2012
Rated 4.0 out of 5.0 by Maggie558 Comfy Room and good service
This was a park and go stop-over either side of a long weekend to Rome and fulfilled all requirements. Rooms are comfortable and well fitted out. Very good for flying from Heathrow.
September 20, 2012
Rated 3.0 out of 5.0 by Rabbitrabbit Brrrr!
The room was small but really, really well appointed. I found I had everything I could need and when I realised I'd left my toothbrush at home, the helpful lass on reception brought a spare one to my room for me - very attentive!
The only downside, and to me, it was a big one, was that the room was FREEZING and there were no spare blankets and a duvet that was very, very thin. I did put the air conditioning to a hot setting but it made no difference until the early hours (I'd put it on around 8.30pm!) when I was cooked out of my bed. A vast improvement for me would have been better temp controls or just the provision of some blankets or similar.
Super room and service (I didn't try the food) but chilly!
September 18, 2012
Rated 5.0 out of 5.0 by Cheryl123 Comfortable bed, great staff, good sleep
I was at the hotel for less than 10 hours on an overnight layover. Hotel staff were very friendly and efficient, checking me in and out with great speed. The room (mine was on the inside hall) was small but comfortable and quiet enough to get some great sleep between flights. The Hotel Hoppa ride to T3 was fairly brief, due to the hotel's location.
September 15, 2012
Rated 5.0 out of 5.0 by Jammony Great value for money
Everything about this hotel is perfect. The location is great, the bus from the airport takes you and picks you up directly inside the parking lot of the hotel; the hotel style is modern with an elegant touch. My room was very nice and clean.
The front desk staff is very nice and friendly. In particular Sonia went the extra mile giving me all sort of information I may have needed. The food at the restaurant was good......I was just sorry that I was staying just one night but next time I am in transit in London I will definetely book it again.
September 15, 2012
Rated 5.0 out of 5.0 by Rounel Ariel
My husband and I used to stay at the Holiday Inn M4J4 until I came across Ariel a few years ago.
It's a nice little hotel, very conveniently placed on the route between LHR and Hounslow. This means that it is easily accessible by public transport! The staff here are always very kind and helpful!
There is a bus shuttle service connecting the hotel to LHR but we personally use the local bus (423 gets you to T5 in about 10 mins)!
September 9, 2012
Rated 5.0 out of 5.0 by Winnie2 Nice place for an airport-proximity overnight
The room I had was very clean, comfortable and quiet. The staff were helpful and efficient. If I were to need an airport hotel at Heathrow again, I would use the London-Heathrow Ariel.
September 4, 2012
Rated 4.0 out of 5.0 by wwwebb Convenient and comfortable
Very comfortable and convenient after a long flight. Welcoming and easy check-in with good bar and restauant area.
Excellent breakfast and rapid check-out after too brief a stay.
The cost of the airport bus shuttle was a disappointment, but the bus service was good.
Overall, highly recommended primarily for its comfort, convenience and facilities.
September 1, 2012
Rated 4.0 out of 5.0 by Kazzy Love it or hate it
The London Heathrow Ariel falls into the same category as marmite. You either love it or hate it.
Its a unique shape for a hotel -circular and smaller than its more modern build contemporaries in the area. That said it is a comfortable stay -soundly built -seldom hear the neighbouring guests and its a small safe hotel on the Bath Road. It also benefits from being on the Free TFL Bus route - just across the road from said hotel.
Have stayed several times here without problems and would recommend this small friendly hotel.
July 18, 2012
Rated 2.0 out of 5.0 by jdwindex Room smelled and small
I'm platinum status for the priority club with IHG. i wasn't given a complimentary upgrade. My room smelled like stale air and i couldn't get rid of it. The room was big enough for a double bed and small desk., nothing else.
July 16, 2012
Rated 3.0 out of 5.0 by Keith73 room great, restaurant service poor at best
waited over 1 hour in restaurant for food at dinner and even then main course arrived before i had my starter.
Breakfast was poor- items already starting to dry out even though i arrived in restaurant 5 mins after it opened.
We normally stay at Holiday Inn on sibson way which is where we will stay in future.
July 16, 2012
Rated 4.0 out of 5.0 by COPENHAGUE123456 UN BUENA NOCHE
ES FACIL DE LLEGAR DEL AEROPUERTO AL HOTEL GRACIAS AL TRANSPORTE QUE ESTA EN COORDINACION CON LOS HOTELES
July 13, 2012
Rated 4.0 out of 5.0 by Roger8472 Overnight prior to New York flight.
This is a busy hotel but was clean, bright and the room was excellent. Staff at Reception were efficient and helpful and processing was quick and efficient, as was departure. Used the restaurant for our evening meal and it was good and was priced competitively with other hotels in the area. All the staff I met during our stay were cheerful, friendly and helpful. When travelling through Heathrow again would have no hesitation in staying here again
I marked it as good so that I can save excellent for anything that is out of the normal.
July 11, 2012
Rated 4.0 out of 5.0 by BLACKPRINCE Nice location, good service
Easilly acessible from LHR either by shuttle bus or taxi. Very convenient for overnight stays, instead of central London.
July 11, 2012
Rated 4.0 out of 5.0 by MrFromTheLake small "used" rooms, great staff!
I think the rooms are small and "used". This is compensated by the extremely friendly and helpfull staff!
July 11, 2012
Rated 5.0 out of 5.0 A convenient stop for planning next trip in UK
Couple mins bus ride from Heathrow airport to this hotel.
very convenient to access to other public trasports to city center.
The reception is very kind to give detailed roadmap.
July 10, 2012
Rated 4.0 out of 5.0 by MavrickPeter Clean quite hotel
Clean quite hotel and good service from the staff there.
July 10, 2012
Rated 4.0 out of 5.0 by TILUSA Great location for a mid trip rest
The decor is upgraded. The restaurant has good food and excellent service. Good airport location. Good tube location to get downtown. It would not allow me to upload photos or you could see the rooms, etc.
July 10, 2012
Rated 3.0 out of 5.0 by RAPC Housekeeping problems
I have stayed in 4 ICH hotels in the last several months, in Chiangmai, London, Geneva and Manchester, Food very good relative to price and staff generally helpful. Surprised to find most of the hotels did not have 'fridges in their rooms; I shall not stay in hotels which do not. In addition in all except the Manchester hotel the housekeeping standards were low, e.g. absence of items which were supposed to be present, failure to make up rooms when requested, and in one case TV not working. In addition in most but not all hotels Wi fi was not free; I appreciate that this reflects mamagement policy; but it is irritating and will make me check out alternative hotels.
July 10, 2012
Rated 5.0 out of 5.0 by Cavendish5 Comfortable and well appointed rooms
We had a very comfortable stay in this well appointed hotel. The beds were very comfortable and we had everything that we needed in our room. Would certainly recommend and would return.
July 10, 2012