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Rated 4.2 out of 5 by 739 reviewers.
Rated 5.0 out of 5.0 by Ideal Hotel and Very Good! Ideal large airport hotel with easy access to Heathrow Terminals. Very clean and well run. Good bar food served up to 11.00 p.m. and bar open until 2.00 a.m.. Very handy as arrived mid to late evening. Be aware that car park is an extra £12.00 but that is common to most airport hotels. Very good service, I have already recommended Holiday Inn M4 and will certainly use in again. Many thanks all the staff at Holiday Inn! October 30, 2013
Rated 4.0 out of 5.0 by Overnight stay We stayed here in between international flights, and it was great. Close to the airport, we ate dinner and breakfast in the hotel, and it was good. Very clean and the staff was helpful. October 30, 2013
Rated 1.0 out of 5.0 by Terrible Very tired, in desperate need of a face lift. Absolutely terrible food and beverage. Had the "buffet", food was of a very low standard and staff didn't seem to have any customer service skills. I would never stay again. October 30, 2013
Rated 4.0 out of 5.0 by Great Breakfast Breakfast was great! We really enjoyed the cooked to order breakfast. The room was comfortable, if a little small. It was also a lonnnng way from the lobby. The staff was veery helpful and friendly. We stayed one night in transit from London and the countryside. We usually stay at another hotel near LHR, but this will be our new go-to hotel because of the breakfast. October 29, 2013
Rated 2.0 out of 5.0 by American staying on Friday Oct 25 The elevators were out of service when we checked in. Then I was told wireless internet was free. Then I was asked if I wanted breakfast and I said yes. Later that night I realized I wouldn't have time to have breakfast because my flight was leaving earlier than I thought. I was told the breakfast voucher was not refundable which is ridiculous. That night I logged onto the wireless internet for work purposes and after 30 minutes was kicked off and the home page told me I had to pay after the first 30 minutes. Why did the clerk fail to inform me of that detail? This hotel was not cheap and I expected free wireless throughout the entire stay as well as a refund for the breakfast. I would not stay there again due to my poor experience. October 29, 2013
Rated 4.0 out of 5.0 by Convenient and handy to airport. Bus service great. We choose this hotel when we are only in London for a short time and have other connecting flights to catch. October 28, 2013
Rated 4.0 out of 5.0 by Comfortable, price valued stay. The hotel and room were clean and well maintained. The restaurant served a nice breakfast, and had a variety of selections for dinner. Beds were comfortable, TV was easy to operate and had a good selection of channels. October 28, 2013
Rated 5.0 out of 5.0 by Rooms,bedding and cleanliness was awesome. I would recommend this property to anyone and will stay there again myself. October 28, 2013
Rated 5.0 out of 5.0 by Superb. Upgraded on arrival and the stay was fabulous, really fabulous. October 24, 2013
Rated 5.0 out of 5.0 by Top quality customer services All you would expect of a holiday Inn hotel regarding quality of bedrooms etc. However the customer services and staff were quite exceptional in todays holiday and leisure industry. Reception staff and concierge were most helpful and the restaurant staff and maître d' were attentive and helpful without being intrusive - well done to the staff. Only down point is; the gym is a bit small and cramped not good to use. October 23, 2013
Rated 4.0 out of 5.0 by Convenience and comfort This hotel is one of the closest to Heathrow Terminals 1,2,3 yet it is surprisingly quiet, being well insulated both from aircraft noise and traffic on the busy road outside. The staff were very efficient and helpful. You are not getting cutting edge contemporary design or luxury, but comfort and convenience at a very reasonable price. You can go to or from the terminals via Hotel Hoppa bus, but for two (or more) people you might as well take a cab. Note that this hotel is Holiday Inn - London Heathrow - on Sipson Way; there are other Holiday Inns in the area with different names, including one on Sipson Road (Holiday Inn London Heathrow M4). Make sure you know which one you are staying at. I would recommend this hotel as a comfortable, reasonably priced way to take the stress out of catching a morning flight from Heathrow October 21, 2013
Rated 5.0 out of 5.0 by top-notch staff and best location for Heathrow access Very quiet environment despite proximity to airport. Excellent staff - courteous and service-oriented. October 17, 2013
Rated 5.0 out of 5.0 by Great one night stop ! Used the hotel before going on to Heathrow the next day , could not fault the hotel , no noise from the airport , very surprized ! found the bar a bit expensive , but that is to be expected . Would use this hotel again , very pleased ! October 16, 2013
Rated 4.0 out of 5.0 by Exceptional Staff - Uncomfortable Bed The staff at the front desk were exceptional and even recognized my membership. They were very polite with a high level of professionalism. The room was very clean and tidy and the atmosphere in general was very relaxing. However, the bed was very uncomfortable and the the mattress may probably need changing. The location is exceptional and in particular when you are on a stop over flight and need to relax for a day before traveliing to your next destination. October 15, 2013
Rated 5.0 out of 5.0 by A good place to rest before a long flight A modern,clean and comfortable hotel within easy reach of Heathrow. The room was vey quiet despite being only a few hundred yards from a runway. It was clean and the bed was very comfortable. It had all of the regular features that you would expect of a hotel of this calibre. October 14, 2013
Rated 4.0 out of 5.0 by Delicious breakfast! We really enjoyed the cooked breakfast available! Kudos to the cook! The room was comfortable, but slightly small and very far away from the lobby. The hotel is convenient to Heathrow via the Hoppa bus. We had come in on a long and very delayed flight from Los Angeles, and we needed a place to stay before we drove to the north of England the next day. This Holiday Inn filled the bill, and we will stay here again in similar circumstances. October 12, 2013
Rated 5.0 out of 5.0 by excellent all round service My husband was returning from Delhi late evening, so we booked a room at Priority club advance booking discounted rate, very good value. A well looked after hotel with excellent service provided. The staff were helpful and friendly, the restaurant menu covered a wide range of choices to suit all tastes at reasonable price for a London/airport location. I would be happy to stay there again. October 11, 2013
Rated 4.0 out of 5.0 by Cost of Dinner and Breakfast Buffet My family and I would have preferred the dinner and breakfast buffet, but the price was outrageous, so we ate somewhere else. Breakfast is free at the LHR Holiday Inn Express, so if the price of the dinner and/or breakfast buffet isn't included in the room rate or at least drastically reduced, we'll stay at the LHR Holiday Inn Express next time. October 11, 2013
Rated 5.0 out of 5.0 Convenient and a great deal Although we only stayed here for 1 night between plane transfers, I would highly recommend it to anyone staying in London. The convenience to both the airport and London transportation is a big plus. The hotel is new and the appointments are fairly modern. The service from check-in to leaving was very helpful. The dining room, food and waiting staff were very good. So for anyone considering a London trip consider this hotel. October 9, 2013
Rated 1.0 out of 5.0 by Disgusting bath Decided to stay here as it close to the airport,decided to have a relaxin bath the night before,running the bath water and a lot of grime and dead skin was floating around in the water! looks like it hadn't been cleaned in months!! not happy! :-( October 7, 2013
Rated 5.0 out of 5.0 by Pleasant stay as always I have stayed at this particular Holiday Inn on a number of occasions and the Staff are always very helpfull and the rooms are excellect (for the price bracket). I had room service on this occasion and although I felt value for money was lacking in the food it was delivered in a good time and was hot. October 7, 2013
Rated 5.0 out of 5.0 by Comfortable hotel with excellent all round service Very near Heathrow airport but with very little aircraft sound inside. This is a very comfortable hotel with excellent all round service at reception, the bar and in the restaurant. Rooms are quiet and modern. Excellent valud for money too. I whole heartedly recommend this hotel which is just 5 minutes bus jouney to the airport (Terminals 1-3) October 5, 2013
Rated 4.0 out of 5.0 by Comfortable and convenient Holiday Inn Heathrow is just the place to relax before or after a long flight. A warm welcome, comfortable, well-equipped rooms and good food await. Good business centre too. The airport is reached from the hotel by the 'Hotel Hopper' bus (independently run) and you need to know which Holiday Inn you are booked into. October 4, 2013
Rated 3.0 out of 5.0 by Hot room but good stay We ere welcome with a quite unfriendly face on our arrival, I appreciate she was very tired at the end of her shift but we had also just flown many hours toi get there. We did manage to get a smile out of her before we went up to our room. Our room was lovely and clean but sooooo hot, we had the window opem all night and you can imagine how nopisy that was next to Heathrow airport. the next day we got a fan to use, but it was still so hot, The aircon was working fine butr set to heat. we shut that off also. over the food was great the service good, but our stay would hav ebeen so much better had we been able to sleep. We were there 2 nights. October 4, 2013
Rated 2.0 out of 5.0 by Noisy and uncomfortable room temperatures The staff were very friendly during check in, and the hotel was very busy, however after a gruelling 8 hour flight I couldn't get any rest because the other guests were noisy in the corridors and the hotel did not do anything about it. Also, the room was freezing when I got there and when I turned on the heater it kept blowing cold air so I turned off the whole thing. I was shattered after the flight and wasn't in the mood to get into a petty fight about the temperature. However, I will not be staying at this Holiday Inn any time soon. October 4, 2013
Rated 3.0 out of 5.0 by Adequate Airport Hotel We stayed at this Holiday Inn because we had a stop over in London and needed something close to Terminal 3. Overall the hotel was clean and comfortable, which is always important to me. However, the front desk staff were indifferent and not overly helpful at check in. The front desk agent did not make eye contact as she welcomed me to the hotel! I requested a later check out because our flight did not leave until 6pm. The only way this could be accommodated without a charge was to join the rewards program - a bit cheeky! Dont expect any help with luggage - I had to schlep all our luggage on my own on a luggage cart through multiple fire doors to get to the elevator and our room. Not an easy task! Our rate included breakfast and I am glad it did, because I would not have paid the outrageous amount of 16.95 GBP for runny scrambled eggs, undercooked bacon and terrible coffee. There is a shuttle to the airport (at a cost of 5GBP each), but because we had so much luggage we requested a taxi (at 15 GBP for a 5 minute ride). The car service was aware of how much luggage we had, however, when the car arrived 10 minutes late, he announced that he couldn't fit everything in the car, and we had to wait an additional 10 minutes for another car. Fortunately, we were well ahead of schedule. Like everything else, you get what you pay for and don't expect very much at this hotel. But it is close to the airport and was clean and comfortable. October 4, 2013
Rated 4.0 out of 5.0 by Good for near Heathrow Very pleased with our room...very comfortable. Staff was very helpful. Arranged for a luxury car to take us to the airport about 4:30AM. Cost was 18 euro for the taxi. Gave us wake up call on time too. Computer connection wasn't very good at all when we tried to print our boarding passes. Wi-fi wasn't free either you only got 30 min. A day free. That was probably my only complaint for our stay. Would recommend this hotel if trying to stay close to the Heathrow airport. It is definitely not walking distance...we thought it was when we booked the rooms. Tried a pub near by .. It was not good should have ate at the hotel. October 1, 2013
Rated 4.0 out of 5.0 by The welcome and ease of registration was impressive. The checking out - excellent IWe were disappointed with the food in the resturant. October 1, 2013
Rated 1.0 out of 5.0 by Never again. Why does someone stay at an airport hotel? Usually it's to try to get a good night's sleep before an early flight, do a few emails and maybe grab a bite to eat. The room was clean and tidy, the bed reasonably comfortable and the greeting on arrival very pleasant. When I proffered my credit card, I was told it was not necessary - however, when I tried to order room service, I couldn't as there were no credit card details in the system. As a platinum card holder I was entitled to free wireless and was given a hand-written code to use for login - unfortunately so badly written that two of the letters were indecipherable. I called reception, was told someone would call back "right away" - it took almost an hour. The room service pasta was fine, but the glass of pinot grigio was undrinkable - and it was far from the cheapest wine on the menu!! And no drinking water in the room. But the best/worst came at 3am - a fire alarm, which sounded for about 30 seconds and then stopped as mysteriously as it started - so, 1) no good night's sleep, 2) took more than an hour to get online, 3) undrinkable wine. There's a lot of choice of hotels at Heathrow - I won't be going back to this one. September 29, 2013
Rated 5.0 out of 5.0 by One Night Stay Stayed with my better half due to an early morning flight from LHR T5. Amazed at how quiet rooms were even though we were overlooking 27R. Had a top floor room so we had a good view over the whole airport. Food was good, but it was expensive for what it was. Would have been nice to have a coffee/muffin to go since we had to leave before Breakfast started (However, T5 wasn't as busy on a Monday morning as we had been told) Overall a good start to a holiday!! September 25, 2013
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