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Rated 4.2 out of 5 by 612 reviewers.
Rated 5.0 out of 5.0 by A night's stay after Lady Gaga @ Twickenham I have to say that I stay in Holiday Inn hotels whenever I go away on a personal basis as well as business due to the priority club scheme. This Holiday Inn exceded all my expectations and rates as the best one I have stayed in to date. I have stayed in ICG hotels for the last 15 years. It is nothing special from the outside but inside the staff are friendly and polite, bedrooms are modern, clean and tidy as well as being well maintained. Finally the breakfast was amazing. I have never seen a chef cooking you a fresh fried egg or omelette before. So well done as it really bowled me over. I have seen it in other hotel brands. I would totally recommend this particular Holiday Inn. September 18, 2012
Rated 3.0 out of 5.0 by Adequate for a quick stopover Once we found the entrance round the back of the building the reception team booked us in quickly but offered little information about our stay. We certainly felt unwanted in the dining room when we were tucked in a corner by the fire exit and the clean up station which was stacked up with dirty dishes. Not sure why as the dining room was not full and there were only the three of us. The beds in the room were a disappointment. The sofa bed had a mattress as thin as a cracker and the duvet was actually a blanket in a duvet cover. The double bed had a dip so deep in the middle that it was near impossible to turn over and not both end up in the centre of the bed. As we had to be up at 5.30 we didn't have the time or the energy to phone reception to enquire about another bed. I couldn't tell you what the breakfast was like as we were not told where or when it was or even if we could get anything at our early departure time. My tip if you're going to stay here - check your bed and duvet before you do anything else. September 17, 2012
Rated 4.0 out of 5.0 by Prompt service late at night Very small gym area and a restaurant dining is buffet so not my style. Room service was very quick and tasty - staff were able to accommodate a special request for me. When heading off for an early morning flight check-out was simple. Shuttle bus available from heathrow called the hoppa September 15, 2012
Rated 5.0 out of 5.0 by Great helpful service from Anita. My friends did not arrive on the morning flight from Miami. I eventually discovered they were arriving the following morning. Rather than drive back to Dorset only to return the next morning, I decided to walk into the Holiday Inn and ask for a room. I explained my predicament to Anita who was extremely helpful and found me a room which I could go directly into. She assisted by logging me into the internet so that I could make my arrangements, finding me a toothbrush and comb as I only had what I stood up in. I had a very good lunch in the bar and the buffet dinner was as always, excellent. My bed was comfortable and I arose in the morning, rested and ready to greet my friends and head home. Thank you to all the staff, especially Anita. September 14, 2012
Rated 4.0 out of 5.0 Heathrow It's a great location for the airport and the access to the tube is good. We had a nice, clean room and the staff was helpful. I would like access to an ice machine but I understand that in the UK it's not standard. The bar was helpful in keeping us supplied. The taxi availability and scheduling was excellent and I was happy to see a nice, snappy Mercedes pick us up on departure. September 2, 2012
Rated 5.0 out of 5.0 by Ticks all the boxes this is the 5th time i have stayed in Holiday Inn Heathrow and yet again excellent level of service Staff friendly and helpful Breakfast as always superb we tried the bar meals this time out and found the quality of food very good indeed looking forward to our next stay September 2, 2012
Rated 5.0 out of 5.0 by 24th AUGUST 2012 Very clean room although it took a while to find,there being three seperate bits to the hotel.Great level of furnishing,bed comfy and window has good sound proofing.Reception staff were great and efficient,gave us exactly the room we wanted. August 31, 2012
Rated 5.0 out of 5.0 by Chuck Our overall stay was excellent, we had restful nights sleep, and staff were very helpful. Rooms were very clean and noise free. We were very impressed, we did not expect the service and quality that we received. August 30, 2012
Rated 3.0 out of 5.0 by Better than other Good hotel to stay especially if you have an early flight but we expected more. August 6, 2012
Rated 3.0 out of 5.0 by No free Internet for Platinum members Very disappointed with the lack of free Internet at this hotel for platinum members such as myself. July 21, 2012
Rated 4.0 out of 5.0 by great location for those who have an early or late flight great location for those who have an early or late flight really nice staff, clean an comfortable room July 20, 2012
Rated 3.0 out of 5.0 by Ok. Good location but Holiday Inn can do better The room was OK. We were given a room equipped that was wheelchair accessible so it was actually a little bigger but we could have used a few more towels. The proximity to the airport is good. The restaurant here wasn't very efficient (it took them a while to make arrangements to seat a family of 4...4! Such a large and unusual number for a family, it really threw them off) and the food was ok to good, not great. But I will concede that the restaurant is very convenient if you choose the breakfast buffet and need to get out quickly to a flight. The location is what makes it a worthy stay though strangely enough cab fare to this location from Heathrow was only about five to ten pounds less than staying at the Holiday Inn at Brentwood Lock where I felt the accommodations overall were nicer. July 14, 2012
Rated 4.0 out of 5.0 by Relaxing stay - as always Stay here several times a year when visiting London area. Easy access to airport and tube into London. Staff always pleasant, courteous and helpful. Food good. Rooms comfortable and quiet despite close proximity to airport thanks to triple glazing. July 14, 2012
Rated 1.0 out of 5.0 by terrible experience poor customer service, lack of answers to my queries when the booking was originally made, not close at all to the terminal, difficult to get to unless you have your own car, only short amount of free internet. never again July 11, 2012
Rated 4.0 out of 5.0 by Excellent Park Stay & Go We regularly use this Holiday Inn the night before flying to USA. Rooms and food are usual high standard expected of Holiday Inn and underground car parking a definite bonus. Taxis on site to take to terminals at same price as bus. July 11, 2012
Rated 2.0 out of 5.0 by Holiday Inn Sipson One of the 3 Holiday Inn properties in the Heathrow area. Looks new from the outside, but actually is outdated and needs a lot of refurbishment. Rooms are decent but not the greatest. Absolutely no toiletries provided and trying to call housekeeping is a major hassle here. All calls end up going to reception and then has to get sorted out. No concierge service as well!! July 11, 2012
Rated 4.0 out of 5.0 by Good location, close to the airport Very convenient location, close to LHR. Easy access by shuttle bus or taxi. July 11, 2012
Rated 5.0 out of 5.0 by great hotel near the airport Very convenient for Heathrow giving an excellant night's sleep and good service July 11, 2012
Rated 4.0 out of 5.0 by Room was spacious and confortable The hotel is well located for Heathrow Airport and comfortable. I woould recommend it particularly for people who do not wish to go into central london. It is conveniently located close to the car hire depots. July 10, 2012
Rated 4.0 out of 5.0 by Comfortable and convenient Careful how you approach this hotel as the entrance is not easy to find and access if approaching from the East. Once there it is easy to register and then go and leave your hire car at the compound after which their bus will drop you near to the hotel on its route. Restaurant food surprisingly good, so a pleasant evening, and quiet comfortable room. July 10, 2012
Rated 5.0 out of 5.0 by Good base for the Marathon The car park is safe. There are good bus and underground options into Central London. The rooms are very comfortable and quiet despite right opposite to the take off zone of the runway. It is perfect as an airport hotel for a rest before departure and after arrival, but also quite a good base for London and Windsor. July 10, 2012
Rated 4.0 out of 5.0 by Heathrow Bath Road I have stayed at this hotel when it was under other ownership. It is much improved. For a hotel so close to Heathrow it was good quality at a reasonable price. July 10, 2012
Rated 4.0 out of 5.0 by Good service! I like the good service, simple!, front desk was very helpful, responding my questions July 10, 2012
Rated 3.0 out of 5.0 by Poor Service The waiter said he would serve us and another waitress ignored us, we were finally served but felt the service was very poor and overpriced for what we got. July 10, 2012
Rated 4.0 out of 5.0 by Good stay This hotel is great if you have an early flight from Heathrow. Does completely what it says on the tin. Had a really great room with runway view and hardly any noise. Would stay again in future July 10, 2012
Rated 5.0 out of 5.0 by Overnighter Excellent in every respect. Incredibly convenient for the airport and delightfully comfortable. A perfect night's rest. July 10, 2012
Rated 3.0 out of 5.0 by Stay at Holiday Inn I have no cpmlaints but there was nothing extraordinary about the facility. I have stayed at much better maitained Holiday Inn hotels. Location was the only reason I stayed here. July 10, 2012
Rated 4.0 out of 5.0 by Great Location to Heathrow. Stayed here overnight to catch an early flight. Convenient location, soundproof walls and windows. Near to a small town with a charming pub within walking distance. Would stay there again in future. July 10, 2012
Rated 5.0 out of 5.0 by Excellent location for airport Clean comfortable room Good bar service and selection of drinks Excellent breakfast July 10, 2012
Rated 5.0 out of 5.0 by Heathrow comfort Good hotel, convenient for the Airport, plus a comfy room, helpful staff and a handy car park. July 10, 2012
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