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Rated 4.2 out of 5 by 686 reviewers.
Rated 5.0 out of 5.0 by Front desk staff The front desk staff were incredibly helpful, not only with check-in, but with Business area and taxi service. October 1, 2012
Rated 2.0 out of 5.0 by Room Shower was poorly designed The bathroom design was very poor. The shower door was the type that only was meant to cover half of the bath tub lenght. The problem is that the door would not shut. As such the entire bathroom floor was drenched. Everytime I walked into the room my socks got wet even though I was wearing my slippers. I would have changed rooms, but I was only staying for one night in order to catch and early flight. This is the only Holiday Inn facility where I have encountered this type of issue. The restaurant service was also very poor. The servers seemed to be poorly trained or just indifferent. Even after asking for the bill I had to wait about 15 minutes. I eventually walked over to ask for the bill a thrid time. Overall very poor location when compared to other Holiday Inns. Next time I am in the London area I will stay at another hotel that is close to the airport. Also the phone in my room was not working and the wake up call came in the form of a knock on the door. I appreciated this. The front desk staff was very good and professional. The food and beverage staff along with the facilities staff needs more training. I would say that Housekeeping should have noticed that the shower door does not stay shut and that this would cause the floor to get extremely wet with no where for the water to drain. I usually to to England twice a year on business. This time I stayed at the Holiday Inn in Aylesbury, England (great experience) and the Holiday Inn in Heathrow (which was a very bad experience). October 1, 2012
Rated 4.0 out of 5.0 by Comfortable Bathroom etc. Temperature of hot water was high enough for me to enjoy bath which is one of the critically important elements when travelling. Although towels looked a little tired, still they were clean with no problem. It would be better if hair dryer was equipped. I enjoyed breakfast , too. Bed was also comfortable. October 1, 2012
Rated 4.0 out of 5.0 by Good value, comfortable and close to LHR We had a late flight into LHR and a short overnight before heading out early the next morning from LHR. This Holiday Inn was clean, easy to use and a good value - even have WiFi for you to use as well. If you have an early flight out of LHR - this is a good find. Also, you can take the U3 public bus for free to Heathrow Central Terminal to get the Tube into the City or to get to your flight - couldn't be easier. September 30, 2012
Rated 4.0 out of 5.0 by What a Nice Surprise! We wanted to stay near Heathrow prior to our departure from the UK and booked this facility expecting it to be cheap and cheerful. How wrong were we as this facility was comfortable, clean and the staff pleasant and helpful. Great effort thanks. September 30, 2012
Rated 3.0 out of 5.0 by Good food, optimum airport location but rooms smell of smoke. The breakfast served was very good and had many choices on the buffet. The staff was friendly and very helpful. While the location was close to Heathrow, there was no 'official' shuttle which made if difficult for someone from out of country to locate the ride to the hotel. Had to take a cab. Apparently the hotel was a smoking hotel although it isn't now. The room smelled like smoke which made it difficult to rest. September 29, 2012
Rated 5.0 out of 5.0 by excellent I'm on crutches - Ahmed rushed to door straight away to help my husband with luggage & to hold door for me. All staff so polite & attentive! Room very clean & well equipped - best of all - good glazing, so sound of aircraft not intrusive at all - I'm a light sleeper because of pain, so that's important to me. Hotel quiet at night.Good restaurant , very close to terminals. Will be our hotel of choice when next we fly from Heathrow. Thank you to all staff! September 29, 2012
Rated 5.0 out of 5.0 by Sara was great Your staff member Sara went over and above regular service by offering to allow me to store my golf clubs for three days while I was in London even though I only stayed at this hotel for one night. I am very grateful for her willingness to accommodate me. September 26, 2012
Rated 5.0 out of 5.0 by Perfect location for Heathrow but lousy on line directions A comfortable hotel within 10 minutes of Terminal 1. Checkin staff were efficient and helpful and gave us the time to sort out a couple of problems. Room service was better than average and on time. We liked the offer of a hotel cab to the airport costing just a little more than the Hopper which goes around several other hotels. Not good if timing is tight. Would have liked an iron/board in the room. Major complaint...LOUSY ON LINE DIRECTIONS to the hotel from M4 (Non existent) and from Terminal 1. This page hasn't been updated in AGES, it still refers to Concorde as a landmark!!! We spent over 35 minutes trying to get to the hotel. Not the best introduction for our first time visit. September 26, 2012
Rated 4.0 out of 5.0 by Good start to holiday We booked the hotel to get a convenient start to our holiday flying from Heathrow. Excellent position for the terminal but be aware that the shuttle bus from Heathrow finishes around 11.35pm. However , the shuttle to terminal 1 is less than 10 minutes All the staff were excellent and it is the first time for a while that anyone has realised I have Priority Rewards Cards. September 25, 2012
Rated 5.0 out of 5.0 by Briliant service Stayed here for two nights with hubby and kids and was really pleased with hotel. Staff were excellent, room was very comfy and the selection for breakfast was amazing. My daughter was ill the second day and didn't eat any of the buffet brekkie but the chef made her fresh pancakes without being asked, which she scoffed! Would definitely return to this hotel . September 24, 2012
Rated 4.0 out of 5.0 by Comfortable room and good access to airport We enjoyed our stay here although we thought that we were booking the holiday inn on Simpson road near the green motion car hire, and we had to catch a taxi from there to this hotel. It would be helpful if you could point out on your website that there is more than one holiday inn at heathrow as the taxi driver told us that many people make the same mistake. Otherwise a pleasant and comfortable stay. The room was nice and quiet even though it was close to the road and the we could see the buses passing the window. September 23, 2012
Rated 5.0 out of 5.0 by Comfortable hotel Stayed here prior to flying from Heathrow. Check in was very friendly. Room was excellent with all facilities and breakfast the next day was very good. Have nothing bad to say about this hotel and would stay again September 23, 2012
Rated 5.0 out of 5.0 by Comfortable bed and good room. We spent only one night but will return the next time we fly from Heathrow. The room had space and was comfortable. All the facilities needed and the staff couldn't be more helpful. September 22, 2012
Rated 5.0 out of 5.0 by A night's stay after Lady Gaga @ Twickenham I have to say that I stay in Holiday Inn hotels whenever I go away on a personal basis as well as business due to the priority club scheme. This Holiday Inn exceded all my expectations and rates as the best one I have stayed in to date. I have stayed in ICG hotels for the last 15 years. It is nothing special from the outside but inside the staff are friendly and polite, bedrooms are modern, clean and tidy as well as being well maintained. Finally the breakfast was amazing. I have never seen a chef cooking you a fresh fried egg or omelette before. So well done as it really bowled me over. I have seen it in other hotel brands. I would totally recommend this particular Holiday Inn. September 18, 2012
Rated 3.0 out of 5.0 by Adequate for a quick stopover Once we found the entrance round the back of the building the reception team booked us in quickly but offered little information about our stay. We certainly felt unwanted in the dining room when we were tucked in a corner by the fire exit and the clean up station which was stacked up with dirty dishes. Not sure why as the dining room was not full and there were only the three of us. The beds in the room were a disappointment. The sofa bed had a mattress as thin as a cracker and the duvet was actually a blanket in a duvet cover. The double bed had a dip so deep in the middle that it was near impossible to turn over and not both end up in the centre of the bed. As we had to be up at 5.30 we didn't have the time or the energy to phone reception to enquire about another bed. I couldn't tell you what the breakfast was like as we were not told where or when it was or even if we could get anything at our early departure time. My tip if you're going to stay here - check your bed and duvet before you do anything else. September 17, 2012
Rated 4.0 out of 5.0 by Prompt service late at night Very small gym area and a restaurant dining is buffet so not my style. Room service was very quick and tasty - staff were able to accommodate a special request for me. When heading off for an early morning flight check-out was simple. Shuttle bus available from heathrow called the hoppa September 15, 2012
Rated 5.0 out of 5.0 by Great helpful service from Anita. My friends did not arrive on the morning flight from Miami. I eventually discovered they were arriving the following morning. Rather than drive back to Dorset only to return the next morning, I decided to walk into the Holiday Inn and ask for a room. I explained my predicament to Anita who was extremely helpful and found me a room which I could go directly into. She assisted by logging me into the internet so that I could make my arrangements, finding me a toothbrush and comb as I only had what I stood up in. I had a very good lunch in the bar and the buffet dinner was as always, excellent. My bed was comfortable and I arose in the morning, rested and ready to greet my friends and head home. Thank you to all the staff, especially Anita. September 14, 2012
Rated 4.0 out of 5.0 Heathrow It's a great location for the airport and the access to the tube is good. We had a nice, clean room and the staff was helpful. I would like access to an ice machine but I understand that in the UK it's not standard. The bar was helpful in keeping us supplied. The taxi availability and scheduling was excellent and I was happy to see a nice, snappy Mercedes pick us up on departure. September 2, 2012
Rated 5.0 out of 5.0 by Ticks all the boxes this is the 5th time i have stayed in Holiday Inn Heathrow and yet again excellent level of service Staff friendly and helpful Breakfast as always superb we tried the bar meals this time out and found the quality of food very good indeed looking forward to our next stay September 2, 2012
Rated 5.0 out of 5.0 by 24th AUGUST 2012 Very clean room although it took a while to find,there being three seperate bits to the hotel.Great level of furnishing,bed comfy and window has good sound proofing.Reception staff were great and efficient,gave us exactly the room we wanted. August 31, 2012
Rated 5.0 out of 5.0 by Chuck Our overall stay was excellent, we had restful nights sleep, and staff were very helpful. Rooms were very clean and noise free. We were very impressed, we did not expect the service and quality that we received. August 30, 2012
Rated 3.0 out of 5.0 by Better than other Good hotel to stay especially if you have an early flight but we expected more. August 6, 2012
Rated 3.0 out of 5.0 by No free Internet for Platinum members Very disappointed with the lack of free Internet at this hotel for platinum members such as myself. July 21, 2012
Rated 4.0 out of 5.0 by great location for those who have an early or late flight great location for those who have an early or late flight really nice staff, clean an comfortable room July 20, 2012
Rated 3.0 out of 5.0 by Ok. Good location but Holiday Inn can do better The room was OK. We were given a room equipped that was wheelchair accessible so it was actually a little bigger but we could have used a few more towels. The proximity to the airport is good. The restaurant here wasn't very efficient (it took them a while to make arrangements to seat a family of 4...4! Such a large and unusual number for a family, it really threw them off) and the food was ok to good, not great. But I will concede that the restaurant is very convenient if you choose the breakfast buffet and need to get out quickly to a flight. The location is what makes it a worthy stay though strangely enough cab fare to this location from Heathrow was only about five to ten pounds less than staying at the Holiday Inn at Brentwood Lock where I felt the accommodations overall were nicer. July 14, 2012
Rated 4.0 out of 5.0 by Relaxing stay - as always Stay here several times a year when visiting London area. Easy access to airport and tube into London. Staff always pleasant, courteous and helpful. Food good. Rooms comfortable and quiet despite close proximity to airport thanks to triple glazing. July 14, 2012
Rated 1.0 out of 5.0 by terrible experience poor customer service, lack of answers to my queries when the booking was originally made, not close at all to the terminal, difficult to get to unless you have your own car, only short amount of free internet. never again July 11, 2012
Rated 4.0 out of 5.0 by Excellent Park Stay & Go We regularly use this Holiday Inn the night before flying to USA. Rooms and food are usual high standard expected of Holiday Inn and underground car parking a definite bonus. Taxis on site to take to terminals at same price as bus. July 11, 2012
Rated 2.0 out of 5.0 by Holiday Inn Sipson One of the 3 Holiday Inn properties in the Heathrow area. Looks new from the outside, but actually is outdated and needs a lot of refurbishment. Rooms are decent but not the greatest. Absolutely no toiletries provided and trying to call housekeeping is a major hassle here. All calls end up going to reception and then has to get sorted out. No concierge service as well!! July 11, 2012
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