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Rated 4.2 out of 5 by 671 reviewers.
Rated 5.0 out of 5.0 by Critique Pleasant stay, helpful staff. The TV/Radio was not up to other Holiday Inns - no BBC news channel and the Radio 3 button offered some other service. Very dark in the bathroom - need a night light to find the loo without switching on the main light and disturbing partner (in other Holiday Inns they have a luminous towel rail). April 16, 2014
Rated 5.0 out of 5.0 by Room Service Room service was provided quicker than I was initially told with good hot food April 15, 2014
Rated 4.0 out of 5.0 by Don't trust hotel website transportation information If you are on foot and need to get from Heathrow terminals to the Holiday Inn, don't rely on the hotel's website information. Take the Hoppa bus. The website provides inaccurate and even dangerous instructions for using buses. April 14, 2014
Rated 5.0 out of 5.0 by Holiday Innn Heathrow Nice hotel with very good staff running the show. Very, very clean throughout the hotel. April 14, 2014
Rated 4.0 out of 5.0 by Really enjoyable food Rooms basic but very clean. The staff were always very friendly, helpful and professional. We thoroughly enjoyed the food in fact a couple of weeks ago we were staying in a hotel nearby and decided to walk to The Holiday Inn to dine. April 13, 2014
Rated 5.0 out of 5.0 by Friendly staff The staff are friendly at this hotel, well nearly all with the execption of one or two, but front desk staff make you feel welcome. The restaurant staff have to be the best, they are friendly and quite on the ball, it's a shame that on occasions they are short staffed and they don't get to be as attentive as they would like, but these things happen. The rooms are a little tired and can be at times aweful, but speak to the front desk and they will move you if they can. Book Executive and there will be no problem as the rooms are presented well and better maintained. Apparently there will be a refurbishment soon. The gym is small but functionable, with two running machines, free weights bench, pec bench, exercise bike, sit up roll bar, exercise ball & TV. Towels and water are also provided. The food at this hotel is very good, ask for the buffet for your evening meal and you get the choice of carvery, rice, curry and other dishes which vary throughout the week. I've spent 6 months at this hotel during week days and have been mostly very happy. Just engage the bolt or chain on the door as the cleaner will just walk in at times and I have experienced double bookings on my room and other guests have walked in on me, but as I said, I've stay at the hotel over one hundred nights so it's bound to happen. April 12, 2014
Rated 5.0 out of 5.0 by Comfortable bed and good service A very pleasant stay, everything was clean and tidy and the room was ready earlier than anticipated, the bed was comfortable and the staff very polite and helpful. The breakfast the next morning there was a varied selection of items to a good standard. We had a room overlooking the runway and I will say that you hardly heard the airplanes taking off . I would recommend a stay at this hotel. April 10, 2014
Rated 5.0 out of 5.0 by Just some details missing Overall experience excellent. It would be great if there were power plugs beside the bed (especially if you need to charge your phone or use electronic devices in bed) April 9, 2014
Rated 4.0 out of 5.0 by Quiet, Good price and Excellent Service We stayed one night here before an early Heathrow flight as it was one of the closest to Terminal 3 and was reasonably priced. We were very pleasantly surprised by the high quality of our room and the public areas. Very attractive reception and bar/restaurant. And our room was clean, pleasant and extremely quiet even though it faced a main road and the airport runway. The beds were very comfortable and there was a selection of pillows to choose from. All the staff were helpful and friendly, booking an early morning call for us and a taxi to take us to the airport. The only drawback was there was nothing to do in the hotel or the surrounding area to pass the time. But taking account of the price this was a small thing. All in all a very pleasant experience and we would definitely stay here again. April 7, 2014
Rated 4.0 out of 5.0 by Great Location for Heathrow Great value for money. Good Buffet dinner and breakfast. April 7, 2014
Rated 1.0 out of 5.0 by Check in woes I arrived late at around 21:30 and had to wait an age for the check in staff to process the 2 different guests so that they could check me in. Their whole demeanour was one of disinterest, boredom and tiredness. Earlier in the week I had stayed at a Holiday Inn at Edinburgh and the difference was marked - you would not have thought they were the same chain. The lack of concern for customers was demonstrated when the duty manager (I think) was walking across the lobby where I was queuing (like I was supposed to) and he walked so close to me that he brushed my jacket. Not the end of the world, but certainly unnecessary and disappointing - I would have expected him to be able to deviate his path by 50cm rather then do that. Please don't think it was only me - the person in front of me in the queue was complaining to me at some length (after all, he had plenty of time as we waited) about the appalling service as he too waited to check in. April 7, 2014
Rated 4.0 out of 5.0 by Overnight stay I am biased a bit because I got a special deal but it was amazingly quiet considering it was right next to the airport and the room was comfy and well furnished. Did not check out till late but the cleaning staff were unobtrusive. The bar prices were a bit high £4.50 for a pint- and there was not much of an outside to the hotel but I realise space is at a premium round there. The underground and rear car park were a bit spooky and dark, and the ambience was definitely inside rather that outside. However what do you expect for March in Britain. Overall a good stay and would stay again but maybe not at full price! April 4, 2014
Rated 4.0 out of 5.0 by Excellent before catching a flight. This was my first time at staying overnight to fly from Heathrow; I found the HI very easily and even got back out on the A4 without trouble. April 2, 2014
Rated 3.0 out of 5.0 by Good business hotel People were friendly and helpful. Room was clean, spacious and comfortable with a good work desk. Only downside was dinner buffet where the hot food was not. April 2, 2014
Rated 5.0 out of 5.0 by service we have always been happy to stay at Holiday inn when we travel because the service is above average. When we are tired and just of the plane it is nice to come into a nice warm and comfortable hotel. the staff are always ready to help in anyway they can. so Kudos to all the staff at the Holiday Inn April 1, 2014
Rated 5.0 out of 5.0 by Great stay Although rather belated I just wanted to say what a great stay my wife and I enjoyed in February, prior to flying back to Singapore. After a very tiring journey from Devon we enjoyed an excellent carvery meal with a very agreeable red wine. The room was very comfortable and after a good night's sleep we had an equally enjoyable breakfast. All of the staff gave first class service and were very friendly. We felt very rested and refreshed before our flight. We will certainly be using the hotel again on our next trip to the UK. April 1, 2014
Rated 5.0 out of 5.0 by Best value Heathrow hotel I have stayed at a number of Holiday Inn hotels, all being good, i was concerned that it may be noisy being so near the runway but it was fine. Room large and comfortable, no complaints at all! March 30, 2014
Rated 2.0 out of 5.0 by Very poor car parking Very disappointing............................................................................................ March 28, 2014
Rated 5.0 out of 5.0 by Excellent stay I had an excellent stay at Holiday Inn. Hotel is in a great location. Very clean, comfotable beds, no noise. Very convenient for an early departure. To get to the hotel, you can use the free local buses, stop is near the hotel. Free internet for IHG members. Would use it again. March 28, 2014
Rated 5.0 out of 5.0 by Business trip to London Very relaxed stay, the location is soo easy to get to, and with 2 local pubs nearby, it couldn't be better March 26, 2014
Rated 4.0 out of 5.0 by Transport from terminal to hotel There were no instructions how to travel from terminal 3 to hotel on the booking form. I caught a local bus which dropped me off near the hotel but it was dark and raining and I could not see the hotel at all. I followed a couple who I thought were also going there. I am elderly with a mobility problem and had my luggage to cart as well. There were no signs where to find the entrance and when the couple disappeared down a flight of stairs leading to the underground parking I thought I had better follow them. I battled down the stairs and through the underground parking and eventually found a door leading to a lift. (The episode reminded me of a Holywood movy spy story!) The man at reception said why didn't I phone but there was no number on my booking confirmation. It was not a good experience to start my trip to South Africa the following morning and not a good advert for a hotel serving an airport. If someone else can benenfit from my mishap it will be worth it. Fortunately the accommodation made up for it. March 25, 2014
Rated 5.0 out of 5.0 by Great location for airport Had a pleasurable stay at this Holiday Inn. Easy check in & out. Friendly staff. Perfect for a stay over before an early flight Price included a magnificent breakfast, so much choice! Would highly recommend it! March 25, 2014
Rated 4.0 out of 5.0 by Welcoming Atmosphere PROS: Very friendly staff. Warm atmosphere. Surprising quiet next to a major international airport. CONS: Getting in/out of tub was a little tricky, had to step over a 2’ rise. Pillows were very flat, no support. March 23, 2014
Rated 4.0 out of 5.0 by Weekend break Good location (close to airport and metro station), excellent staff. Nice and clean rooms. The breakfast was OK, would recommend to add more fresh (cheese was old and dry) and warm food. Recognition of Elite status and got upgradet to executive (however it looks for me like standard HI room) and an offer of a welcome drink or points. The staff were superb with friendly faces throughout our stay. March 20, 2014
Rated 4.0 out of 5.0 by Sleep after long haul flight Efficient check in. Spacious comfortable room. Clean and in good decorative order. All staff were friendly and courteous. Lovely breakfast with tea and coffee in plentiful supply. March 19, 2014
Rated 5.0 out of 5.0 by Great place to stay at Heathrow My friend and I just returned to Canada spending our last night at Holiday Inn Sipsom Way near Heathrow. Room was great, no noise despite being next to an airport. We ate dinner and breakfast at the restaurant and both were excellent and on par with prices anywhere else. Would stay again on next visit. March 19, 2014
Rated 5.0 out of 5.0 by Excellent hotel, great nights sleep We stayed one night, there was no noise from the airport only 50 yards away, and we had a great stay. The staff were very friendly, and the service was excellent. We had the buffet breakfast, and the there was plenty of choice for all. I would recommend this hotel to anybody needing to be close to Heathrow Airport. March 19, 2014
Rated 4.0 out of 5.0 by Lovely room but restaurant could be better! I stayed for two nights here and the room I was given was fantastic, clean and comfortable. Although the hotel is right on the doorstep of Heathrow's runway, you cannot hear any noise with the window closed which meant I had a great nights sleep every night! Upon check-in, I was offered a breakfast and dinner voucher package which I was told was cheaper than if I paid for it at the time of the meals. This was a good idea for breakfast (which is ridiculously overpriced even with the voucher!) but made no difference to the cost of dinner as most meals were more expensive than the voucher and I was told I'd have to pay the difference anyway. Food was very simple and overpriced for the quality of the meals, as were the drinks! Even the price of a glass of orange juice nearly made me choke! Would stay again but would avoid the restaurant next time!! March 19, 2014
Rated 3.0 out of 5.0 by Disappointed Over the last 3 years we have used the Hotel at least 4 times each year and each time we have booked it on a Dinner Bed and Breakfast rate. We were disappointed on our last visit as we were told that Manager had decided not to run a buffet service that evening and instead were presented with a fixed price menu with little variety or advised that we could have £15 each against the main menu. As the buffet provides a 3 course meal, we were not going to be able to achieve that by accepting the £15 credit. Luckily for us, the restaurant manager was very helpful and we were satisfied with the outcome, although it took a very long time to achieve this. I would still recommend this hotel to anyone and we will continue to use it in the future. March 19, 2014
Rated 4.0 out of 5.0 by One negative Everything was fine but the one negative experience I had was when I went to get served at the bar on Saturday night around 11.30pm, I found the service to be poor due to the person behind the bar walking past me twice without acknowledging my presence and when he served me there was no sign of a smile and certainly no "thank you" when he had served me. Your hotel could do without people like him. March 19, 2014
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