Rated 4.1 out of 5 by 391
Rated 5.0 out of 5.0 by OBUBobR Comfortable and great service
The room was small but comfortable. The staff was very courteous and always anxious to help. We were there three nights and were very pleased with the experience. Very convenient to Heathrow which gave us access to the underground and bus terminals. Good choice for us.
May 26, 2013
Rated 4.0 out of 5.0 by lizziep great place to stay
convenient, comfortable rooms, clean and very good shuttle service to Heathrow.
Staff very kind and patient with tired travellers
May 22, 2013
Rated 2.0 out of 5.0 by kdsyyz Not good value
One night staff at the Holiday Inn Heathrow airport while in transit (week day arrival at the hotel around 8pm with departure the next morning around 10am).
As a Platinum Member spending scores of nights with Inter-Continental Group hotels, I expected better.
I was not acknowledged as a Platinum member.
Staff (especially Georgina at check in on the night shift) were often abrupt in responding to requests.
I did NOT ask for or receive an upgraded room. However, as a frequent / (premium?) guest, I would have expected to have received one of the better rooms in the category booked. The room I was checked into was in a lousy location on the corridor; far from the desk, while yet in a heavy traffic area. Noise insulation was less than satisfactory, seemed like I could hear every footstep in the corridor.
Staff in general appear disinterested with their work. This is an observation of the front desk staff on both the evening and night shift as well as the restaurant staff on the morning / breakfast shift.
In terms of staff and property quality, the Holiday Inn Heathrow @ Bath / Sipson would give motels a run for their money. For their price point though, they are a lousy deal!
May 19, 2013
Rated 5.0 out of 5.0 by Tonyseabass Suprised
Right from Parking to welcoming Receptionists to Clean Rooms, Polite Staff, great Food & Drink it was a very pleasant stay and we will stay again
May 19, 2013
Rated 4.0 out of 5.0 by sprinkbok All good
A good all round hotel. What one has come to expect from HI Express.
May 18, 2013
Rated 4.0 out of 5.0 by ABukky7 Quite good
It exceeded my expectations, the rooms were comfy, and clean. Staff were friendly except when they didn't note my wake up call as I almost missed my flight. Overall a very good hotel.....Weill stay they again and again for sure
May 18, 2013
Rated 3.0 out of 5.0 by WorldTravelerDM Room for Improvement
We received good value but: the included breakfast buffet food quality was so-so and wasn't replenished adequately, the breakfast servers ignored us, the breakfast room was noisy, the guests in the next room were noisy until midnight when I went to their door to ask them to be quieter, the front desk staff could have been much more helpful with local transportation - the U3 bus to/from Heathrow is free, they suggested the Hoppa Bus or taxi. I wanted to pick up a rental car at Alamo- they didn't know where Alamo was located and made no effort to find out- they suggested a taxi. Later, I found out Alamo was a modest walk (less than a mile) away. There is much room for improvement.
May 18, 2013
Rated 5.0 out of 5.0 by PennyPanAm Location
The location is great for an airport layover. Even though our room was right on Bath Road and across from the airport, it was very quiet. Having a restaurant on premises is always a plus when traveling and there is also a pub around the corner.
Georgia at the front desk was super. She answered all of my questions with a smile. We were treated like friends. We will stay there again!
May 17, 2013
Rated 4.0 out of 5.0 by Cyndi1 Nice hotel
We enjoyed our stay. We were flying out of Terminal One, Heathrow Airport the following morning. Usually fly out of Gatwick, but flight has changed. Checked in before returning our rental car and the staff were very helpful giving us directions to the closest gas station and our auto rental company. Room was nice and clean. Very quiet. We ate in the bar and again the staff were very friendly. Nice meal. We will stay again on our next trip to UK.
May 17, 2013
Rated 5.0 out of 5.0 by wizbuf Birthday treat
The hotel was very clean and comfortable. The receptionist was extremely helpful and even gave us an upgrade as it was my husband's birthday along with two free drinks in the bar to celebrate. Breakfast was excellent with a good choice of hot and cold food. I can thoroughly recommend this hotel.
May 17, 2013
Rated 5.0 out of 5.0 Excellent
Arrived late to find that for some strange reason our room had been upgraded! Wow - the first time in years - and I'm not a business man type in a suit! Really nice to know that you upgrade 'ordinary' people on a airport stop over. Genuinely appreciated. Room was great. Even though it was at the front and airport side, it was nice and quiet. Breakfast was very pleasant and was not the sometimes rush and over-crowded holiday-inn breakfast. Plenty of space, and the staff were attentive and helpful.
Good stop over - thank you
May 17, 2013
Rated 5.0 out of 5.0 by AnonMike Comfortable stay
Spent a very enjoyable evening at this hotel with friends before flying off on holiday. Staff were very friendly and helpful
May 16, 2013
Rated 3.0 out of 5.0 by RHE4J Reasonable accommodation but better hotels at LHR
Experience marred by there being two Holiday Inn's with 'Simpson' addresses #Road & Way# how is a traveller supposed to know that?
Not helped by the fact that when you have arrived at the wrong Simpson late at night by the airport shuttle, a taxi driver who is aware of the mistake is on hand - to take your money.
You are charged for internet access after 30 minutes which is unreasonable and exploitive.
No recognition for being a Priority Club Gold Member.
Otherwise staff and accommodation were great!
May 14, 2013
Rated 5.0 out of 5.0 by Mumoftwo Great Location with added Comfort
An easy to find hotel with ample parking, we stayed here to visit Legoland and Chessington and found it to be a great location, just a shame we didn't get time to see aeroplanes as we were directly opposite the airport. The room was immaculately clean and had plenty of room for 2 adults and 2 children. Breakfasts were plentiful and enjoyable, however the buffet in the evening was a little dissapointing, even though at £19 it was good value for money, the food was excellent quality but lacked vegetables which was a shame as the other dishes were great. The room was very quiet on the back of the hotel but friends on the front still said they were quiet, I would highly recommend this hotel
May 11, 2013
Rated 5.0 out of 5.0 by Provence UNBEATABLE
A very good choice for arriving or departing Heathrow. Rooms are comfortable, well equipped and well serviced. Food is good, particularly the buffet during the evening dinner service. All the staff encountered were obliging and courteous without being over attentative. The only downside is the cost of parking, but being so close to Heathrow and with parking at a premium I guess it is inevitable.
May 10, 2013
Rated 4.0 out of 5.0 by Brithea Good Convenient Airport Hotel
Chose this hotel as it is close to airport and car rental returns. Although located directly on the A4 the soundproofing in the hotel is excellent. The rooms are comfortable and of reasonable size. Staff were friendly and helpful. Would recommend it to stay overnight before or after a flight. Be careful that you find the right Holiday Inn as this one is on Sipson Way and there is another Holiday Inn on Sipson Rd only one mile away.
May 9, 2013
Rated 4.0 out of 5.0 by tsbtucson Better than expected
I didn't really know what to expect, but past stays at Holiday Inns elsewhere prepared me for less than what I got. The room was fresh, comfortable and quiet. Perfect for my one night stay. Staff was helpful and friendly. The shuttle from the airport is my biggest bugaboo. I expected a free shuttle and went to the tourist desk to find it. Turns out it wasn't free. Not being familiar with the airport or area, I paid the 16 pounds for a roundtrip ticket for two on the shuttle. Seemed like a lot of money to me, but nothing else was offered. The shuttle takes guests to a number of hotels in the airport environs. Our Holiday Inn is the first hotel outside the airport exit, but the shuttle went to the end of the line first and dropped us off last. That was annoying. To pay 8 pounds each for such a short distance added to the annoyance. Then I discovered from the reception desk that a free bus (the U3) runs regularly to and from the airport with a stop very close to the hotel. It's the first stop out of the airport and just a short walk to the hotel. Live and learn.
May 9, 2013
Rated 5.0 out of 5.0 by Beaut Overnight stay at the Holiday Inn Simpson Way London Heathrow
We found the hotel staff very efficient and obliging. The room was excellent value for money, the beds were very comfortable a and the staff could not have been more attentive and the hotel is very conveniently situated for Heathrow Airport.
May 8, 2013
Rated 5.0 out of 5.0 by Odysseaust Great hotel and location
I stayed here while undertaking business in London and between flights into and out of the UK. The location is fantastic for the airport; however, intending guests should note the distance from central London. The room was up to Holiday Inn standards and although my room faced the airport I was not aware of the aircraft noise at all.
May 8, 2013
Rated 5.0 out of 5.0 by netty1952 Comfortable rooms with excellent value for money
Very comfortable spacious rooms which were excellent value for money. Suprisingly quiet for so close to the airport.
Good transfers available.
May 5, 2013
Rated 5.0 out of 5.0 by CiscoTraveller Always a great experience
Stay here frequently, and the reason is not hard to fathom. The price is competitive, the rooms are comfortable and have all the facilities required. With breakfast included and it's good food too, the restaurant is very good. We have eaten from the buffet, the bar menu and the al la carte, all good ! The staff can't do enough for you and are friendly, helpful and cheerful.
May 1, 2013
Rated 4.0 out of 5.0 by Bob30338 Convenient Heathrow Location
We booked this Holiday Inn for two nights because of a 6:25am flight returning to the U.S. After arriving for the first night, I turned in our Hertz car. There is a service station less than one block from the hotel to obtain fuel. The rental return location was very convenient to the hotel and I easily walked back to the hotel after dropping the car.
The next day, we took the Heathrow Express into London. A free bus service to the Heathrow Central Bus Station can be boarded even closer than the service station mentioned above. Catching the Heathrow Express is a short walk from the Central Bus Station.
On our day of departure, due to our early flight, the hotel desk arranged for a taxi to terminal 4. The taxi was punctual and we easily made our flight.
The front desk was superb in providing information on all of the above. The hotel property itself is okay but its location could not be better. WiFi access is free for 30 minutes, but then rather costly. 24-hour WiFi should be free as part of the hotel rate.
If we return to London, we will stay here again prior to our return flight. Perhaps their WiFi policy will be corrected by then
May 1, 2013
Rated 4.0 out of 5.0 by Cobblers Over nite B4 Flight
Very nice and handy
staff were very helpful especially Sarah on reception
room clean and bed comfy
May 1, 2013
Rated 4.0 out of 5.0 i think bed need to be orthopedic,
it was good experience and comfort stay, if i go London next time decide to stay there,
April 30, 2013
Rated 5.0 out of 5.0 by AAWortho great airport hotel
We stayed here each side of our trip to New York and both times were very comfortable.
The first night we arrived too late to eat in the restaurant but bar snacks were still available.
The rooms were a good size with great beds and a choice of pillows.
One negative was there was no water in the room (free of otherwise) and wifi was quite expensive
April 29, 2013
Rated 4.0 out of 5.0 by Brian22 Surprising quiet for an airport hotel
I have used this hotel several times and have always been well looked after and would recommend it.
April 28, 2013
Rated 3.0 out of 5.0 by Peter24 OK once you got there
Finding this hotel from the M4 is a nightmare. The directions given assume that you're coming from the airport - there's nothing giving directions other than that so it took us a while to find the hotel. Once there it was ok for the short time we stayed. Reception were helpful abut getting to the airport for 4.45am.
April 27, 2013
Rated 4.0 out of 5.0 by Exdet69 Good place to stay before a flight
The room was very good the only problem was the shower, the head was way to low so I had to bend over to get the water on my head. The food was good and the room was excellant. I would stay there again if I had a flight out the next day.
April 26, 2013
Rated 5.0 out of 5.0 by rigs andrew wales
stayed here for a night before flying ,choose it for the location and the parking which was on site which was a key factor ,for the price i payed it was perfect, but did want to stay there for a night in september with parking but was given a crazy price .so i choose elsewhere ,cheeper ..but i would have gladly have gone here again ...if the price suites you then book it .........
April 22, 2013
Rated 5.0 out of 5.0 by susieandfamily Great first night in London
I would like to thank the staff at holiday inn London Heathrow for making our first night in London a memorable one. The staff on check in were very welcoming, our room was very clean and comfortable. The breakfast next morning was really good and staff were very helpful. This is the second time we have stayed at this hotel and we will always use this hotel whenever we are flying in or out of Heathrow.
April 22, 2013