Rated 4.0 out of 5 by 316
Rated 5.0 out of 5.0 by FHerrera Excellent location
I believe it would be extremely hard to find a hotel in town with better location than this property. It is just a few steps away from a major subway station that connect to 3 lines, including the subway line that travels from Heathrow airport.
Breakfast was way better than expected, with good variety and plenty of food to choose from.
Rooms are large and beds are quite comfortable.
March 23, 2013
Rated 5.0 out of 5.0 by FrequentFlier Tremendous value
I recently stayed at the Holiday Inn Mayfair. The hotel enjoys an excellent location, right at the Green Park Tube Station and easy walking distance to Picadilly Circus or Leiscter Square. The rooms are most comfortable and the concierge service excellent.
A fabulous value.
March 22, 2013
Rated 4.0 out of 5.0 by edith8172 Good location and helpful staff
Our stay at the Mayfair Holiday Inn was just fine. I did not think it was great, but we did not have any real problems either. By great, I mean, for the advertised price, I would have expected a couple more bells and whistles. It was clean, the staff was super nice, and the location was great. However, as mentioned, I was expecting something a bit special and did not see it. The noise level was a bit high. It didn't seem to be high enough of a noise level that we could not sleep though (and I had two tween kiddos with me). The one issue we did have was that the room service closed down all hot foods by 11pm. Since we were on a different time schedule, my kids were hungry late and it was a bit of a bummer that they could not order anything other than a turkey sandwich. Other than that, we would stay there again, because I personally rank a good front desk staff as very important. So, between the nice front staff, clean rooms, and location, the hotel is overall a winner. Note to the hotel management... it may be hard to fix the room noise levels and room service foods available after hours, however it would be certainly nice if hair conditioner was available for customers. Even if by request, it would be better to have conditioner available than be required to travel with my own in my luggage.
March 22, 2013
Rated 4.0 out of 5.0 by Pbutchers review
Overall a good experience.
Used for Business, nice location , easy tube access and access to the the park.
March 21, 2013
Rated 1.0 out of 5.0 by DANIELINA NOT WORTH THE MONEY...
THE ONLY BENEFIT TO THIS HOTEL IS the Area!!!
The service was "terribble".....They make sure the guests feel that there is a shortage in their revenue!!!!!!
And the "Nick the head of security,was making an effort to make your stay as uncomfortable as possible does NOT give you anythng,or answers??(BLAMES)the chain brand for lack of service in the hotel,when it clearly shows it isn't the case......The (Regional manager) needs to change over the whole team "apart from Peter the night manager"who checked us in!! Hope he does well in the industry!
Small lobby,small bar!(un welcoming period).
It is not aplace for family? there is better for value!!
March 18, 2013
Rated 5.0 out of 5.0 by redhorse65 Great Location, value and service
The location of the hotel is excellent and accessing all of the West End is easy from here. The family room we booked was good value, comfortable and quiet. The staff were both pleasant and efficient.
We ate out so cannot comment on the restaurant/bar facilities.
We will certainly be booking this hotel again in the future.
March 18, 2013
Rated 1.0 out of 5.0 by ladd32 5* price 1* quality
This is definately NOT a 5* hotel, trust me. I stay in the Mayfair district of London at least 6-8 times a year for 3 or 4 days at a time. Due to late booking i could not get into my 3 preferred Hotels in the area. In desperation i booked into the Holiday Inn purely for convenience with meetings i had to attend. Dark outdated and dingy, with staff trying their very best but obviously not believing in their product.
I would rather change meetings than return to this particular Hotel.
March 17, 2013
Rated 5.0 out of 5.0 by Clare41 Great Location
Clean, comfortable and warm, a brilliant base for a week-end in London
March 16, 2013
Rated 1.0 out of 5.0 by disnae Food not up to standard expected
Not a pleasant experience on this special family occasion
March 15, 2013
Rated 3.0 out of 5.0 by Percy23 Internet confusion & concerns
We arrived at this property towards the end of a trip that included staying in priorities in Los Angeles, Singapore & HongKong. The way we were treated as platinum members regarding the use of our internet was beyond disgraceful. Internet is available almost everywhere in London except in our Mayfair Holiday Inn room. It is like saying in 1992 that you cannot have use of a telephone. At one point a staff member gave us a code for 25 hrs in the lobby. Later we were informed that should not have been given it. Later we were given 1 hour. This is terrible, you can do nothing without the internet in terms of even finding out what is going on and where.
Part of our stay was an advance purchase weekend 3 nights including breakfast. We received no points for this stay and we had to spend time with platinum support after our return home trying to get it sorted out.
The concierge staff was outstanding, They could not do enough for us.
March 10, 2013
Rated 5.0 out of 5.0 by Shamar I always stay there......
Great service, everything very comfortable, staff very helpful and concierges are wonderful! Excellent location - easy walk to Picadilly Circus, West End, Regent Street, Oxford Street. Green Park metro 3 mins.away. - and Boots Chemist on the corner! The only thing that is disappointing, especially in this day and age., is the high cost of the wifi. Hard to understand when most hotels offer it for free. 5 pounds for a hour (nothing less) but when on a few days holiday I don't want to spend a whole hour on net just to check a few emails. It seems to be the policy with all Holiday Inns., - Management - it's time it changed please.
March 10, 2013
Rated 5.0 out of 5.0 accent recognition
When booking by telephone I often speak to staff who have strong accents which I find hard to understand .They are often american and the staff in turn have difficulty understanding my own regional accent..
On this occasion there was a problem with the booking and the staff and myself at the Mayfair hotel were also not able to understand each other.
On a more positive note the staff persevered and we did get our reservation rectified and we enjoyed our stay.
March 10, 2013
Rated 5.0 out of 5.0 by JRG16 Excellent staff and most comfortable bed
We have stayed at this hotel on several occasions and we are always impressed with the excellent service we receive.The domestic staff, reception, dining and management are are a credit to the Holiday Inn.
The beds are without doubt the most comfortable we have had at any hotel.
March 9, 2013
Rated 4.0 out of 5.0 by abi55 Third stay
This was the 3rd time we stayed here for a weekend in London. The location is ideal for theatreland and Soho and generally getting around. The room this time was smaller than previous visits but comfortable, and we both slept well. The staff were courteous and helpful.
March 8, 2013
Rated 3.0 out of 5.0 by MickyFrance Great Location, needs a facelift
We stayed in this hotel with our two children in a family room. Room was very small, and a bit on the tatty side. The same can be said for the bathroom.
The breakfast was so bad, that on the second morning we bought our breakfast in the supermarket opposite.
Having said that, the location of the hotel is excellent and the staff were very friendly.
March 8, 2013
Rated 3.0 out of 5.0 by Xyzzy Good rooms, great location, poor food and drink
This hotel is very well located. The rooms are comfortable, warm and simply but adequately furnished, with large and pleasantly firm beds. Bathrooms are a little tired, and to hand out one face flannel and one robe in a double room is not so much mean as perverse. Staff are efficient and courteous but not especially warm.
The hotel is let down by its cramped, noisy, overpriced bar, and by a quite disgraceful breakfast for a supposedly 4* hotel - eggs not so much scrambled as desiccated, truly horrible mushrooms and anaemic toast.
Verdict: stay here, but eat at one of the many better value and better quality places in the vicinity.
March 5, 2013
Rated 5.0 out of 5.0 by MrInappropriate London Long Weekend
The hotel is ideally placed for a visit to London. Centrally positioned, just off Piccadilly. Friendly staff, pleasant bar, reasonable prices for London. Plethora of restaurants and pubs in easy walking distance. Ideally placed for essential jewellery and clothes shopping on Bond Street, afternoon tea at Fortums, pre-dinner cocktails at the Ritz and within easy chauffeur driven distance of a number of michelin starred restaurants.
Very nice hotel, would recommend.
March 2, 2013
Rated 5.0 out of 5.0 by VOSPOR EXCELLENT HOTEL & STAFF 5 +
Our stay in London was made the more special by the staffs friendliness and assistance. The hotel was fantastic and its location was just right for theatre shops and sights.
Will recommend and stay again.
March 1, 2013
Rated 4.0 out of 5.0 by Robert50 Great Position, Good Breakfast
Ideal for Business in Mayfair, Very Central for for Central London.
February 28, 2013
Rated 4.0 out of 5.0 by Graham50 Great central hotel
Hotal was perfect for what we wanted in central London, staff were excellent and our short stay was super.
Although the price was more than I normally pay, for where it was and the standard it was worth it.
February 27, 2013
Rated 5.0 out of 5.0 by vulture77 Excellent service and perfect concierge
Everyone in the hotel goes out of their way to look after you and make your stay comfortable. The staff in the dining area , reception and concierge are second to none with a natural interest in you and a real sense of joy and pride for working for the Mayfair holiday inn. This makes the experience unique.
A wheel chair was provided for me which enabled us to use it in taxis(leaving a deposit which was returned) .This transformed our stay.
Being able to park the car was also a big bonus.
February 27, 2013
Rated 5.0 out of 5.0 by nigeln Excellent location and accomodation
We had a 1 night stay at the holiday Inn Mayfair and cant fault it. The staff were polite and very helpful. We had a lovely corner room on the fifth floor overlooking The Ritz, although there was plenty of noise from outside (as expected) it was nothing ear plugs couldn't sort out. The evening meal was very nice and breakfast was excellent with a vast choice on offer. The location was very good with the Green Park tube only a minute away. Overall we had a fantastic time and cant wait to go back.
February 24, 2013
Rated 5.0 out of 5.0 by GlobetrotterLith Fantastic location
Superb location - just across the Green park to Buckingham Palace.
Underrated restaurant - both food quality and prices are very good for this location.
February 23, 2013
Rated 3.0 out of 5.0 by Barb5 Location
This hotel is located in a good position. Easy access to underground station, sights and shopping. Our room was well looked after by A very nice lady who did an excellent job. All the staff were helpful and friendly. I do think however that the room needs a refurbish as I have had better at other Holiday Inns. Overall I would recommend people to stay here.
February 22, 2013
Rated 1.0 out of 5.0 Service
All around a perfect experience ! Will stay at this property again - great location, very friendly staff and lovely ' Priority club member ' reception #with delightful snacks, etc# in the bar area.
February 21, 2013
Rated 3.0 out of 5.0 by Bugsy3967 Tired
I have stopped in a few Holiday Inn Hotels and this is one of the worst i have stayed in.
The staff on the front desk and the Resturant were brilliant and couldnt do enough for you. The room i was in was very tired and was in need of redecoration and considering the location of the Hotel i was surprised to find the rooms as they were. I paid twice the normal rate i would in an Holiday Inn and was given a sub standard room. The location was very very noisey and i found it very difficult to sleep.
February 21, 2013
Rated 5.0 out of 5.0 by Kerry67 excellent location and great staff
Thoroughly enjoyed stay. Nice sized family room. Had difficulty with printing off an amended boarding card for return flight on computer in foyer. Staff at reception couldn't have been more helpful to resolve the problem.
February 20, 2013
Rated 4.0 out of 5.0 by paoletto excellent location
excellent location, good service.
The Hotel probably need to be refurbished.
February 19, 2013
Rated 5.0 out of 5.0 by Andy1222 Very good accommodation
Reading reviews of hotels it always amazes me what some people find to complain about and as I always read the reviews before I go to stay anywhere new, I usually compare the points made by other people with my own observations. Other reviewers have made adverse comments about the bedrooms at the hotel but our room on the fifth floor could not be faulted. The beds were comfortable and the sheets and bedding very clean. The room itself was well decorated and the bathroom clean and perfectly adequate. We slept very well. Other reviewers have commented that the staff are very friendly and I can confirm this is the case. When we came down for breakfast in the morning we were shown every consideration by the staff and enjoyed an excellent breakfast from the buffet. Some reviewers have been critical of the breakfast but in fact there is a very wide selection of continental and traditional breakfast available and you can toast your own bread on the grill, which is a very good facility that I have usually only seen on the continent. As many other people have pointed out, the hotel is in the heart of the West End and is in a very good location for all activities. Overall I can only say that this is a good hotel and good value for money, particularly given its location.
February 18, 2013
Rated 5.0 out of 5.0 by David123456 25th Wedding Anniversary
This is the 2nd time we have visited this hotel - this time as part of our wedding anniverary weekend before heading to Paris. Having arrived in London at 6.30am we headed to the hotel expecting to leave our bags with a check in after lunch only to be told our room was ready which was just fantastic - ths certainly exceeded our expectations - a chance for a wash and change before a day of seeing the sites and a West End show. This hotel is so easily accessible, a minute from Green Park tube and walking distance to shops and main tourist sites - we walked back from Shaftesbury Avenue after seeing Les Mis in less than 40 mins. The hotel is clean and we had a room on the 7th floor overlooking The Ritz. The real WOW moment was getting back to the hotel to find a Congratulations card from the staff in reception, a complimentary bowl of fruit and a drink. THANK YOU. We will certainly be using ths hotel next time we are in London.
February 18, 2013