Rated 4.2 out of 5 by 342
Rated 5.0 out of 5.0 by WorldTraveller1975 Fantastic360
Comfortable, friendly, welcoming, clean and relaxing are just some of the descriptions. From reception, to housekeeping, to the restaurant and bar, incredibly good. Food was excellent too.
November 23, 2013
Rated 5.0 out of 5.0 by Lorraine73 Brilliant, Wonderful!
We stayed at the Crowne Plaza on 16th November, I booked the room via Last Minute.com.
As it was my husband's birthday I wondered whether we could have a room with a riverside room. I telephoned Reception and was informed that they could not guarentee it but they would try.
When I arrived to check in, I was greeted by Carmen she was extremely cheerful, she noted that I had requested a room with a riverside view. She surprised me by saying as it was a Special occasion, on behalf of the hotel; we had been upgraded to a junior suite which hosts a riverside view.
I was overwhelmed by their generosity, she suggested I shouldn't say anything to my husband until we got to the room.
My husband came into the foyer after parking the car. We went up to the 6th floor, when I entered the room, the look on my husband's face is one I will never forget. He was shocked he had been expecting a standard room.
The room was huge and beautiful, we went onto the balcony the view was breathtaking we could see the O2, the Dockland's skyline all lit up. It was very romantic.
The hotel had also laid out 2 gorgeous cakes, with a postcard congratulating him on his birthday and welcoming us.
We had a wonderful stay, when we were checking out I thanked Reception and they asked for my email address. I was also given a card, which he explained would entitle us to a gift the next time we booked!
Well, we will definitely be returning, we both agreed this is one of the best hotels we have stayed in.
November 21, 2013
Rated 5.0 out of 5.0 by hummerboy6 Quality hotel
We stayed at the hotel for a weekend break. We found the staff to be very helpful and welcoming.The room was very nice and we loved the breakfast highly recommended……….Excellent!!
November 20, 2013
Rated 4.0 out of 5.0 by Ingemar22 Docklands
Excellent hotel in what for me was the 'middle of nowhere'. However, communications were excellent for London centre and both sides of the river Thames.
Staff were super efficient. Just a shade to.....
A location chosen by the management with a clear eye on the future. Dockland IS the future of London.
November 15, 2013
Rated 5.0 out of 5.0 by WimbledonWestie Excellent hotel
We stayed at the Crowne Plaza Docklands in order to go to the tennis at the O2. Not only is it very handy from London City airport, the Emirates cable car is right outside the hotel giving easy access to the O2 - as does the tube station behind the hotel. It is also very easy to access the city centre. Staff at the hotel were always exceptionally polite, cheerful and friendly. Our room was immaculate and extremely comfortable - it was worth paying for the river view. We very much enjoyed the cooked breakfast and breakfast buffet selection - my one grumble would be that this was not included in the price. We would definitely come back to this hotel if going to an event at the O2.
November 14, 2013
Rated 5.0 out of 5.0 by MDSussex Great Sleep - Poor Conference Food
Staff are brilliant. Lovely looking pool, jacuzzi and spa (although I didn't get to use them). Great sleep in comfy beds. Very poor lighting in the bathrooms and bedrooms for us women who need to do faces. Rubbish hairdryers provided in bedrooms, so take your own. Only thing that lets this hotel down is the food, especially what was provided for our conference. We paid £22 a head and were given food that probably cost the hotel £1 a head, and amounts given didn't spread to the number of delegates either. A great shame that let down an otherwise top class hotel.
November 14, 2013
Rated 4.0 out of 5.0 atp tennis
good beer prices
Slow check in
Slow check out
long wait for tabale at breakfast - not enough staff to clear tables
Had to get my own coffee - no one around to give me a coffee
November 13, 2013
Rated 5.0 out of 5.0 by Tennisfan49 Ideal venue for the O2
Excellent value for money if you book ahead for a central London hotel. Emirates air bus worked out very well getting from the O2 virtually to the door of the hotel, took 10 minutes, very convenient and would use the hotel again.
November 13, 2013
Rated 5.0 out of 5.0 by Briggsy1980 Great stay
Really happy with the hotel, The staff were friendly and helpful and the hotel had plenty of parking and was within close proximity of the Emirates cable car. High quality rooms also.
November 12, 2013
Rated 5.0 out of 5.0 by Pharmacy13 great hotel
This hotel was excellent
The room was very spacious and comfortableTthe food was lovely and overall our experience was very good
It was really CLOSE TO THE TRAIN STATION AS WELL
I would definitely recommend this hotel and would stay here again
November 12, 2013
Rated 5.0 out of 5.0 by mleo Great service and attitude
This is my second year at the Crowne Plaza. Would highly recommend, great service and attitude, particularly by the bar/restaurant area staff. Very helpful and accommodating during a busy fair period. Will return
November 11, 2013
Rated 5.0 out of 5.0 by joujou wonderfull service and people
slept like being home, frienly staff, great breakfast food and service,
November 7, 2013
Rated 5.0 out of 5.0 by murray58 Great place to stay
The staff training at this hotel must be the best as all staff make you feel very welcome. Everyone you pass has a smile and a pleasant word for you. Reception staff are efficient and helpful.
November 7, 2013
Rated 4.0 out of 5.0 by Ang1234 Friendly staff in a central location
I've stayed here several times and always find all the staff very helpful. Whether it is the Coneriege helping me with a map, the gym instructor checking if I need any help or the wide awake smiling faces at breakfast, it always feels a welcoming hotel.
November 5, 2013
Rated 5.0 out of 5.0 by logan666 excellent stay and great service
me and my partner were happy with the service and the quality/cleanliness of the room. we will be staying here in future events at London. Thank you! :)
November 4, 2013
Rated 4.0 out of 5.0 by jim3468 Great Stay
Having booked for a concert at the O2 we picked mainly for location, but found it to be excellent hotel. One of the best beds I have slept in, along with quiet rooms with little noise from outside. The breakfast was of good quality and staff helpful, and pleasant. Would stay in this hotel again, and use other hotels in the chain
November 2, 2013
Rated 5.0 out of 5.0 by brunello1976 Perfect
Couldn't fault this hotel. Best i've stayed in years
October 31, 2013
Rated 2.0 out of 5.0 by ragnoth double the money and have a good time
something happened between the bank and hotel and apparently i didn't pay. i had no proof to back up the fact i know i did so i ended up having to pay double.... good thing i have generous friends... the actual hotel itself was pretty good though, service was good, staff were cheerful, we were given cookies and water because we had to wait a little in line which i thought was pretty cool and my room had its own little office with a wheely chair at that, yay. i stand firm with all my compliments the place was definitely pleasant but do bare in mind as you decide to stay here to have a receipt of your payment is kept with you at all times. you may just end up paying double. once personal precautions are taken care of prepare for a decent stay.
October 30, 2013
Rated 5.0 out of 5.0 by Kristy5 Excellent hotel!
The hotel was excellent! The view was lovely, the room size was perfect, the room was clean. Room service was great, staff were extremely friendly and helpful! Breakfast had a variety of foods for all likings. Everything was perfect, never been so happy with a hotel before! Only flaw i could think of was that the bed was a little uncomfortable, however I'm sure if i had complained they would have sorted this out. Also, something that might bother many people is the noise from the airport! Kept waking me up at early hours of the morning (5am-7am) even with closed windows.
October 30, 2013
Rated 5.0 out of 5.0 by Collb7 Lovely staff, comfortable beds
As a regular at the Crowne Plaza I have to say that the staff are always really polite & it's nice when they remember your name & say hello.
The morning staff at breakfast in particular are a pleasure to deal with, keep up the good work.
October 30, 2013
Rated 5.0 out of 5.0 by Ade246 Great to be back
I have stayed at this hotel many times over the years, but have not been here for about a year due to external factors.
My welcome was incredibly warm - even before I announced myself and I was acknowledged as an IHGRC Platinum member. To me, the welcome really signposts the experiece for rest of the stay - this really hit the mark!
The room was of good proportions and well maintained. The room service food was very good and the person delivering it was very friendly.
All in all a really excellent two night stay. Back there next week and really looking forward to it. Thanks!
October 27, 2013
Rated 4.0 out of 5.0 by Ruthiewhu Fantastic hotel, but staff were professional, not friendly
Technically I could fault little in the hotel, Rooms were clean, well equipped ,and beds were very comfortable. The swimming pool was fantastic, and at 6am on a Sunday I had it all to myself. Location to the DLR was superb.
The only negative I had was the staff. Although they were polite and professional, I felt as though they were terrified of making mistakes, and not relaxed enough to make real conversation with us. The head waiter in the breakfast room was holding a staff meeting in the dining room in which he reprimanded a staff member for being late. I felt uncomfortable watching this and all the staff seemed too frightened to talk to us. Perhaps they are used to dealing with a better class of client who demands respect rather than familiarity? The exception was a lady of Afro-Caribbean descent (Grace?) on reception who was really friendly. I was also a bit concerned about having to give my credit card details even though I had prepaid for everything in advance.
October 25, 2013
Rated 4.0 out of 5.0 by Sarah1979 Excellent Staff
We stayed for one night and I requested a sea view. I phoned the day before and asked if our room had a sea view and was told it did which I was really pleased with. However, when we arrived in our room our view was the building next door so was very disappointed as it was a special occasion and wanted it to be perfect. When I queried this I was told the sea view rooms would have meant being downgraded to a standard room which would have been fine if I could have saved some money and had the view. However, apart from that issue I can do nothing but praise the hotel. The rooms were very clean, breakfast was fab, and when we came to leave, our car wouldn't start due to a dead battery so the staff rallied round and one drove my husband to a nearby garage to buy some jump leads whilst another member of staff drove their car round to us so we could connect the jump leads to theirs. All in all impressed, but next time I will book a cheaper standard room with a sea view!
October 23, 2013
Rated 5.0 out of 5.0 by Lukalulu Great Stay
Great location with lovely views of the Docks. The room was vey clean and the bed was amazingly comfortable. I really enjoyed breakfast and the staff were lovely.
October 22, 2013
Rated 5.0 out of 5.0 by Rubytwoshoes Home from home
The hotel is in a marvellous location - overlooking the cable car, the O2 and Canary Wharf Skyline. I've stayed here a few times now and always find the staff to be extremely friendly and efficient, the rooms spacious and spotless. Thoroughly recommend this hotel.
October 15, 2013
Rated 2.0 out of 5.0 Average hotel
Average Hotel in all sense.
Pros: Near to Canary Wharf, Prices are average, Shuttle service between Canary wharf. Decent room size. reception guys are good, transport charges are decent.
Cons: Not proactive in serving the guests, You have to ask for very basic things, not all times the telephones get answered. TV channels are limited, most of movies are paid and expensive (where as its expected to be cheaper), swim wear not supplied,
October 10, 2013
Rated 5.0 out of 5.0 by ruzzler Birthday Break
Had A Great Weekend the hotel is Very Good & is greatly situated for the DLR and you can get to all parts of London Quickly
October 9, 2013
Rated 5.0 out of 5.0 by KatieCumbria Excellent service and lovely bed
All of the staff were fantastic and made you feel very welcome. The bedroom and beds were lovely and comfortable. The pool area lacks a little ambiance and needs updating. Otherwise an excellent hotel
October 5, 2013
Rated 4.0 out of 5.0 by GBNic Location & Service
Great Location and good secure parking, close to the DLR so London connection is easy.
The staff were all very good, courteous and friendly, especially in the restaurant for breakfast. Good selection of food available for inclusive breakfast, buy it with a package otherwise it can be expensive.
It's London so the room rate is a little higher than you'd expect to pay, however it is good value, not exceptional just good.
The only negative I had was not being welcomed as a Platinum Member and upgraded which is usual with Crowne Plaza.
October 4, 2013
Rated 5.0 out of 5.0 by ColinOne An excellent experience in a convenient location
Our stay was for leisure and we found the location to be ideal for many venues. We found the hotel to be clean with up-to-date decor and the room was very comfortable. The staff were friendly throughout, including the Concierge, Restaurant and Check-in / Out staff. The only slight negatives were the bit of a wait at check-in and check-out and the lack of food availability when we arrived back from a show.
October 2, 2013