Rated 4.0 out of 5 by 195
Rated 2.0 out of 5.0 by Whitbm Customer Serive was not good :(
I am a frequent IHG user and I have actually stayed at this hotel before. This time was completely different. After almost completing my check-in, the associate then asked if I was an IHG member. This was confusing to me on many levels because not only did I make reservations at this hotel under my account at IHG.com, but I would assume this is important information that participating hotels should be able to see in their system when pulling up your name. One of the points of being an IHG member is to get priority treatment and to be made to feel important upon arrival.
Later that night, around 9:40pm I ordered room service. They stated it would be around 20 minute before it wold arrive. I called 45 minutes later and they stated that the restaurant got busy and it should be up in no more than 10 minutes. After waiting over 30 more minutes, the food arrived with no eating utensils and no drink. The bartender that delivered it was apologetic and brought the other things back up, but I was then eating after 11pm.
I called the front desk the next morning to see if they wouldn't mind taking the meal off my bill for the trouble I had- and the person was very rude and snappy from the beginning. After I explained the issue, he told me he was with someone and I would have to come down there. Of course when I went down there, no eye contact with me- I even had to ask him if he was busy or if he could help me! They ended up putting the money back on my bill and I was thankful, but in a joking manner he even said "well at least it's going to be a good day, you got something free." Almost as if he was saying that in a condescending manner. Yes, I was very thankful to not have to pay for the meal I had to wait an hour and half for - but I don't think it was necessary to deal with someone that acted like they were not happy to work in the customer service field :(
September 23, 2013
Rated 5.0 out of 5.0 by freqbiztrvlr Holiday Inn-Lynchburg
Short stay, but in a great hotel. Near a historic district, and plenty of great restaurants nearby.
September 21, 2013
Rated 4.0 out of 5.0 by Rasselas Very Friendly Staff
The staff was friendly and helpful. I wish there had been glass "glasses" instead of only plastic ones.
September 11, 2013
Rated 4.0 out of 5.0 by Soc14 Hotel and room were great!
The room and service at front desk was wonderful as always. I have stayed at this particular hotel for the last four years as my son attends college nearby. The only major downside to this hotel is the bar/restaurant leaves something to be desired. The bar selection is poor and when many of the parents gather to socialize after games they don't even offer snacks which is found at most bars/restaurants. I had to bring my own snacks down the other night.
The breakfast in the morning is great! Truly the only issue that I have is the with the restaurant and bar selection of food after the hours of 7:00 p.m.
September 11, 2013
Rated 5.0 out of 5.0 by Sand22 Very convenient for the wedding we were attending.
Everything was within walking distance to the church, rehearsal party & wedding reception. We enjoyed our stay at the hotel everything was very clean and comfortable. We ate one morning at the hotel and another morning at very quaint place within walking distance.
As you can tell I liked the fact we had places to walk to.
Very nice and helpful staff.
September 6, 2013
Rated 5.0 out of 5.0 by JasonMD Nice staff and good service
Both front desk and dining staffs are nice. We enjoy our stay especially with free room upgrade!
September 5, 2013
Rated 4.0 out of 5.0 by blhilliard1 Not as good as my first stay
My first stay was great which is why I went back. Unfortunately the service was not as good. Upon arrive their were two ladies behind the desk. One was with a customer and the other was collecting papers (her name starts with a Q). She did not even acknowledge me. When a gentleman can out from behind a door he asked if I had been helped. I said no and he mentioned to the lady to help me out. She seemed more annoyed at me. The only words she spoke were: "Can I see your ID and credit card," "Please sign here," and "your room is ###." I did not even get my priorty club welcome gift. When I asked, she just looked at me. The room was clean except for the bathroom. There was hair everywhere: around the toilet, in the sink and in the tub. When I told the same lady about it who checked me in, she told me she would have someone clean it for me - no one did because I doubt she even told someone.
The only good thing was the morning breakfast which was great. And the staff for this as OUTSTANDING!
September 3, 2013
Rated 5.0 out of 5.0 by SpeedyG Pleasantly Surprised
When I arrived the charm of the grand lobby was reminiscent of old Southern hotels. The staff was respectful and courteous and when I arrived in my room it was larger than most, clean and inviting.
August 31, 2013
Rated 4.0 out of 5.0 by MarcQ My Stay
Great hotel. Been staying to several other Holiday Inns but this one beat the rest in terms of good service, room comfort and friendliness of staff especially from the reception and the restaurant.
I liked our room fitted with micro-fridge. First time for me to experience room with a microwave. That's unique.
My family felt comfortable during our stay at this hotel.
Keep it up guys!
August 27, 2013
Rated 4.0 out of 5.0 by Skully Downtown location and great parking
Enjoyable stay and friendly staff. There are several nice restaurants within walking distance if the in house does not appeal to you.
A little disappointed that there was not a microwave or frig in the room. Also, the new norm seems to be free breakfast with stay, but not here.
August 22, 2013
Rated 5.0 out of 5.0 by DMurph Will definitely stay here again!
I loved the location of this Holiday Inn and the staff was absolutely wonderful. I look forward to my next visit to Lynchburg.
August 21, 2013
Rated 2.0 out of 5.0 by Jujubee4524 Marginal at best
Parking garage is accessed by stairs so yu have to lift your luggage. Pool furniture is old and coming apart. Bedspreads were dirty under the color swag that covered them; If you use a white bedspread, wash it. No refrigerator in room as most hotels now offer. Mouthwash in bathroom was used.
Huge plus was the hotel restaurant chef. Very unusual menu but the food, Peruvian, was amazing and the chef was delightful. She came out and explained dishes and made wonderful recommendations. We were disappointed the hotel didn't offer refrigerators as we wanted to keep all our leftovers.
August 20, 2013
Rated 4.0 out of 5.0 by blm7 the room was comfortable, staff was friendly!
We enjoyed our stay. The room was clean and comfortable.The included full service breakfast was excellent! The staff was very friendly. We will stay here again. Great value for the cost!
August 18, 2013
Rated 5.0 out of 5.0 by WGGT Mattress to soft
The mattress in room 512 was to soft and uncomfortable. The staff from the manager to the everyday staff were excellent.
August 10, 2013
Rated 4.0 out of 5.0 by Bobby1 Pleasant environment
The hotel was very pleasant and clean. The bed was very comfortable. I like the decorations on the pillows.
The staff was very accommodating and the food was delicious
August 10, 2013
Rated 5.0 out of 5.0 by Renee98 Enjoyed our Stay
Professional, kind and comfortable. The only thing I was disappointed about was that there was not a refrigerator in the room.
August 9, 2013
Rated 4.0 out of 5.0 by hoosierhunter123 NEED A RESTAURANT WITH FULL SERVICE HOURS
The restaurant you have on site should be open all day and up until at least 12:00 p.m.
August 5, 2013
Rated 3.0 out of 5.0 by Leh0926 Horrible staff!
I walked into the hotel to check in and stood there for a few moments while the front desk clerk finished up her personal phone call. We stayed for 4 days and towards the end of the trip I picked up the menu in our room to look at the cocktails. I chose one from the menu and my fiancé went downstairs to the bar to order our drinks. Even though the drink I chose was on the menu, the bartender had no idea how to make the drink. She seemed to be annoyed that she had to ask someone else how to make the drink, and showed this by rolling her eyes when my fiancé placed the order.
I was disappointed that there was not a mini fridge in the room. The coffee maker in the bathroom was covered in dust and had wet coffee drops on the side and bottom of the pot. The pool did not look inviting at all. The bottom of the pool was actually slimy and we were sliding all over the place. No towels were available for the pool either, only handtowels for the fitness center were nearby.
The room was comfortable, air conditioner worked like a charm, and the choice of pillow firmness was a plus. It's just too bad that the staff we interacted with didn't care about customer service.
July 31, 2013
Rated 1.0 out of 5.0 by kriztint83 Dirty bathroom hairs on floor, pool closed and Wifi down entire stay!!
We decided to stay at the Holiday Inn for a fun overnight trip for our 2 boys age 5 and 3, we took them to Amazement Square earlier that day then they were very excited about the roof top pool. We arrived only to find out that the pool chemicals had to be adjusted after it rained and the pool was going to be closed, front desk attendant could not tell me when it would open back up, we were only staying 1 night anyway, this was disappointment #1. We walked up to our room, i had booked the Honeymoon suite thinking the large room and tub would be fun for the kids, Well.... multiple hairs in the bathroom floor, 2 bobby pins in floor which meant not only did the bathroom floor not get mopped it had not even been swept, the shower head holder was broken therefore the hand held shower was unusable, I was honestly very concerned for my children's health taking a bath in the tub with all the stray hairs around the room, god know what was in the tub. Grout around tub was dirty and missing in many areas. Wifi was down for the entire stay or I would have typed this review then and there! We have stayed at many Holiday Inn's and are Priority Club Members, we have never had an experience like this at any other Holiday Inn's. Please see pics I have uploaded from our stay. Also at every other Holiday Inn we receive a small gift such as a snack and water or little treat for being Reward Members, I saw the things sitting behind the desk but it was never given to us.
July 29, 2013
Rated 2.0 out of 5.0 by JAC811 Motorcycles and discounts
My wife and I chose this location over another HIE because we were able to get a better rate even though it was a little farther away from the wedding we were going to. That same weekend there were a large group of bikers staying at the same hotel. On the night after the wedding, the group of bikers were very active. We heard the constant sound of engines being started and revved. Not only was it difficult for my wife and I to get to sleep, but we also spent the entire night trying to console our three-year old dog(who is terrified of motorcycles), because we wanted to be considerate of the other guests in nearby rooms.
I called the front desk and the attendant said that they have notified security and that they would talk to the guests about the noise they were making. The noise did not stop. I called the police between 11:30 and midnight to ask them to send an officer or two to speak with the motorcyclists. The noise continued throughout the night.
This was a particular sour note on our stay in Lynchburg. We had to get up very early the next morning to go back home. Before checkout I spoke with a manager about our experience and she was very understanding and equally upset that our experience was not great. She was very quick to apologize and adjust our price. We really appreciated that, and had it not been for that manager we would have had little to nothing good to say of our stay in Lynchburg.
Regrettably, I do not remember the name of the manager who helped us out.
July 5, 2013
Rated 5.0 out of 5.0 by Pepperino Great place to stay~!
Our family of four absolutely loved our 2-night stay at the Holiday Inn in Lynchburg. Our room -- a regular room with 2 double beds -- was so comfortable, with every amenity we needed. The shower was hot and strong, there was an area where one could dress privately, the beds were incredibly comfortable, and the pool was clean and refreshing. The service at the hotel restaurant was wonderful, and the food great. We walked around the area and had a fine lunch at a nearby cafe ... All in all, a terrific place to stay!
June 28, 2013
Rated 1.0 out of 5.0 by Risa Last Stay In Lynchburg
Our last stay in Lynchburg was very disapointing. We were given duplicate room keys and another guest walked into our room while one of us were there. And they gave us another room key that didn't work for the room....our linen wasn't changed and we didn't have clean towels. We won't be staying here anymore and it's ashame, because it's a good location.
June 16, 2013
Rated 4.0 out of 5.0 by Ronron Great experience!
Found Hotel accomodating and comforting, after a Motorcycle ride from WV! Would surely use again!
June 15, 2013
Rated 5.0 out of 5.0 by Jimmaneecrickets Dr. Pirkle
Splendid place. Fantastic staff and well kept facility
June 8, 2013
Rated 4.0 out of 5.0 by Wen76 Nice room
Rooms were clean, beds were comfortable. I left my pillow in the room and they shipped it back to me the very next day :) They could use some new patio furniture by the pool, but other than that it was a good stay.
June 7, 2013
Rated 5.0 out of 5.0 by Wedding2 Great Hotel...Amazing Staff!
I have stayed at the Holiday Inn several times while planning my son's wedding. We rented the Lounge for his rehearsal dinner and with the help of Kim and her staff it was completely transformed! My son wanted a country setting with down home "mama's" cooking as the menu and trust me that is what he got! The Lounge room was beautiful and the food was amazing. I can not say enough about the management, staff and cook for the efforts they went to in order for this to be one of the best nights of our lives. There was not one staff member that did not treat us like we were special and each and every one of them played a huge part in our memories. A very special thank you to Kim for always being there when I sent emails, placed calls to her and for going out of her way to make me feel comfortable and relaxed and confident that everything would be just as we asked. I look forward to staying there again just to go back and see my new friends!!!! :)
May 31, 2013
Rated 4.0 out of 5.0 by Noop Great Holiday Inn Property With An Outstanding Restaurant
Great stay. So many have summed up the accommodations here. The real standout is the unassuming restaurant. One of the best meals I've had in a long time. Personal service and wonderful Peruvian dishes.
May 31, 2013
Rated 5.0 out of 5.0 by Diverdown71 Very Nice Place To Stay
I stayed at this Holiday Inn for 3 nights to attend some classes nearby. I have already booked my room here for my next stay a month from now.
I highly recommend this hotel...
May 22, 2013
Rated 4.0 out of 5.0 by Reno61 Great for Graduation!
Stayed here for our son's graduation from Randolph College and the staff were fabulous as always. Double beds on the 5th floor are a little old and lumpy but the king size on the upper floors are always great. The hotel location is unbeatable!
May 18, 2013
Rated 4.0 out of 5.0 by chills01 service outside norms
Elijah went out of his way to make a personal loan of his deceased mom's wheelchair available to us when it was needed. Much appreciated. If you award your people for customer service I think you should recognise him. Let me know when this happens
May 17, 2013