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Rated 3.9 out of 5 by 122 reviewers.
Rated 5.0 out of 5.0 by Great Big Rooms The facility was perfect for traveling with kids! Staff was excellent! !! June 25, 2014
Rated 2.0 out of 5.0 by terrible restaurant and bar would stay there again but not eat in the restaurant June 24, 2014
Rated 2.0 out of 5.0 by Poor attention to detail The room had not been cleaned after the last person, the garbage in the room and bathroom was full, the towels had not been replaced. June 20, 2014
Rated 4.0 out of 5.0 by A Serviceable Hotel I stayed at the Holiday Inn with my son to attend a travel baseball tournament. The rooms were comfortable and relatively clean, although there were some unsightly stains on the rug. I arrived late on Saturday night and checked out Sunday morning, so I did not spend a lot of time here. There was not free breakfast, so I ate offsite and can't comment on the food at the hotel. Generally speaking, I think the Holiday Inn is a decent place to stay, however; I think it was a litle overpriced for what you get. June 18, 2014
Rated 5.0 out of 5.0 by Group Package Heidi in Group Sales took care of our group of 10-15 from start to finish organizing an easy to click group email to book rooms extremely fast and easy. She went the extra mile aside from just taking credit card info and names, and recommended restaurants in the area, set us up with transportation to and from the wedding, and provided us an affordable rate. She accommodated questions, put us on the same floor of rooms, and treated us with a happy attitude at all times. If in the area for a group stay or even just one night- I STRONGLY recommend staying at this hotel. June 18, 2014
Rated 5.0 out of 5.0 by Great service, good breakfast The King suite was perfect for us and our 17 year old son. lots of room to spread out and have our own space. June 17, 2014
Rated 5.0 out of 5.0 by Excellent Property The Holiday Inn & Suites, Lakeside Avenue, Marlborough is an excellent choice for the business or leisure traveler. Rooms are clean and very roomy. All hotel staff serviced us with a welcome and a smile, We will definitely stay at this property again when we are in this area. June 15, 2014
Rated 5.0 out of 5.0 by Business stay Staff was quick to get me checked in, helpful when we needed assistance. Bar was a decent place, we had a large group. June 14, 2014
Rated 3.0 out of 5.0 by Breakfast Breakfast was soooo expensive! We were not offered a package at all, so the cost was over $11.00 and the eggs were cold! I had stayed in Manassas, Virginia the night beforehand had waffles and eggs for free! They had a lot of kids there for a sports event and stuck us on the same floor, slamming doors and running kids! June 14, 2014
Rated 1.0 out of 5.0 by Great Service Not a Great Hotel We had to stay here for a wedding and we were not very happy with our stay. Let me just start by saying that the staff was very friendly and helpful that is where the goodness of the experience ends. Our pillows were too small and they didn't have any extras when we asked. The bed was really hard and I usually do prefer a firmer mattress but this was too much. There wasn't enough hanger space. The lighting in the room was poor. The facial tissues were cheap as were the towels that were scratchy. The back entrance to the hotel was broken which made the trip to our room inconvienent. Which while we were using the stairwell there was an empty condom wrapper on the stairs that wasn't cleaned up for about a day. The "fitness center" had very little variety. The bar was too dark no nautral light. Our air conditioner worked only at times. We left feeling very disstaisfied with our stay and would not recommend this hotel to anyone. June 11, 2014
Rated 3.0 out of 5.0 by Comfortable Bed and Room, need to fix toilet Rooms were comfortable, and noise levels were low - particularly with a hotel full with families in town for a hockey tournament. However, toilet was not fully functioning - took 30 minutes to refill, and water pressure in sink was poor. I would come back again, but would check all amenities in room immediately after check-in. June 10, 2014
Rated 4.0 out of 5.0 by All is great except the resteraunt We were very pleased with the room, cleanliness, and comfort . The staff was very helpful. The resteraunt was very much in disarray. The first of two times three separate people tried to help us and could not coordinate our order due to language problems. The second day, one couldn't understand English, but the other was charming and managed to straighten the order out. June 9, 2014
Rated 4.0 out of 5.0 by Very good overall! Staff was professional, courteous and friendly! Good food, rooms wed a tad small, but clean so not a big deal! Thanks good stay! June 9, 2014
Rated 4.0 out of 5.0 by good service the service at the hotel was fine. very responsive. June 5, 2014
Rated 5.0 out of 5.0 by Excellent Room We enjoyed our stay:Room was clean and comfortable. Check-in was easy . Wi =Fi worked fine. Beds were very comfortable. We would be quite happy to recommend this room to others June 4, 2014
Rated 5.0 out of 5.0 by Business Trip Very reliable, comfortable stay for a once monthly business trip. Would recommend this property- June 1, 2014
Rated 3.0 out of 5.0 by Nice Room, odd practices Hotel was nice, overall. Maids have a weird system of knocking on your door every half hour after 7 AM even without a wake up call ordered June 1, 2014
Rated 5.0 out of 5.0 by Great hotel Quiet, clean, affordable and conveniently located. May 30, 2014
Rated 4.0 out of 5.0 by Love the area We frequently stay here for hockey tournaments and we always feel welcomed and taken care of! May 26, 2014
Rated 4.0 out of 5.0 by A bit above the pack business traveler category but not for much This hotel offers the basics than any business traveler needs but I found some hints of rudeness on some staff. This is the first time that front desk doesn't acknowledge my IHG membership and didn't t offer the usual "token of appreciation" ... Usually a bottle of water and some small snack. The bar server was almost rude. He seemed to be bothered that we arrived late night and he was fast to ask us to leave 10 mins before closing time. I understand hours of operation but Being unfriendly is different. Breakfast was different. The man in charge was super attentive and nice. Overall an OK place to stay May 25, 2014
Rated 5.0 out of 5.0 by Cuarto ideal para descansar durante viaje de negocios Ideal para relajarse y descansar durante un viaje de negocios por una semana. El internet / TV es bueno para entretenerse después de un día de trabajo. El desayuno es muy rico. La atención del staff es excelente; siempre muy amables. La habitación siempre estuvo limpia y con los suplementos necesarios. Puntos a Mejorar: - La silla de la habitación no podía ajustarse (arriba/abajo) - El desayuno podría variar dependiendo de los días: desayunar lo mismo 5 días seguidos puede resultar enfadoso... - Toallas más grandes May 22, 2014
Rated 1.0 out of 5.0 by very disappointed 1: I left wakeup call for 7 and when I called down at 7:05 I was told if a lot of guests choose 7 it takes a while. 2: I was told at check-in that complimentary breakfast (buffet and menu service) was available. Next morning, a different desk clerk told me buffet and menu service was available but not complimentary. When we went into restaurant we were told "no menu service, only buffet". I hadn't stayed at that hotel in some time and decided to try it again. I was terribly disgusted and disappointed. May 21, 2014
Rated 5.0 out of 5.0 by Great personnl in retaurant Restaurant offered us free coffee to take back to our room. Pleasant staff and very professional. May 18, 2014
Rated 5.0 out of 5.0 by Pretty Good My stay was just for one night. The room was clean, but sweltering. This is May. The heat was not on but the room was like a sauna. I turned on A/C and ran it all night, but it remained hot. Also I booked online and paid an extra dollar for breakfast. Well the tax on the breakfast was 6.00. I was not given a ticket and received the same buffet that you can get included in the room cost at other hotels. Not worth the value for the breakfast. So I paid 7 dollars for a yogurt and cup of tea. Hmmmmm. I questioned staff in the cantina and no one knew what to do. Odd. May 13, 2014
Rated 5.0 out of 5.0 by Awesome staff and comfortable rooms! The staff is always friendly and helpful. The rooms are clean and comfortable, plenty of towels. Internet is fast, I highly recommend the Holiday Inn! May 5, 2014
Rated 4.0 out of 5.0 by Excellent Bed but facilities need some repairs The hotel is well located and the front desk staff is friendly and usually cooperative. There were some plumbing issues in the room. Drains were slow and there seemed to be a persistent leak (probably from base of toilet) which collected along edge of tub. Bathtub itself was old and a little slippery. No bathmat was present. I reported the leak but nothing was done while we were there. Admittedly we were not staying long. April 29, 2014
Rated 5.0 out of 5.0 by 2 year happy customer I have found this Holiday Inn to be the best I stay at. Cleanliness, courteous staff and all the ammenities I need have been very good. Any issues have always been promptly taken care of. April 29, 2014
Rated 4.0 out of 5.0 Bed and Service Service was very good. Bed was not comfortable, A/C was too noisy. April 25, 2014
Rated 2.0 out of 5.0 by Is service level tied to IHG reward points? On the very first night when I arrived, the CFL bulb in the lamp on the desk flickered extremely and snapped and popped making it sound like it would explode so I had to turn it off. It was disappointing since I really needed it that first night to prepare for my first day. Worse, though I reported it right away, it wasn't until the third day it was replaced. Really? Three days to change a light bulb? How many hotel maintenance workers does it take? It sounds like the beginning to a bad joke. The light switch cover by the door was missing a screw and the cover was very loose so I was afraid as I felt around for the switch in the dark that I might get under it and catch a live wire. Yes, it was away from the wall more than an inch. It took three days to repair this as well. In the middle of the week, the heat died on the coldest night (there was a hard frost that morning) and I woke up shivering. This was particularly bad since I was just getting over a cold but waking up shivering caused a relapse of coughing and sneezing that day. And on my last night the hockey team invaded with kids playing street hockey in the hall and the parents / guardians using the hall for a party until well after midnight. On the last morning I needed to get to work earlier than normal so I planned to go to bed early (which made the hockey party all the more annoying) and go to breakfast early hoping they would open early, or at least on time. Opposite. They opened for breakfast 15-20 minutes late. I give a range of 15-20 because even though they opened the doors 15 minutes late, not everything was ready. The hockey people did the same thing showing up early to make an early rink time but had to leave just before the doors opened because they had to be at the ice rink soon and could not wait any longer. The person at the desk apologized and gave me some extra points but that was all they could do. They never offered to move me to a new room or refund any of the nights. I'll be honest, I am not sure when I'll ever want to use those points. Now compare my experience to this. A coworker stayed at this same hotel about a week earlier, but on his way into town he was afraid he'd fall asleep driving so he stopped in another city and stayed at another hotel (not IHG) the first night. He called and they refunded his first night even though it was close to midnight and well after his required arrival or notification time. Worse, they then informed him that for his second and third nights they were over booked, so they covered his stay at a competing hotel (though, still IHG, I believe) at no charge and even made his reservations for him. What? No charge? Right! Both of these hotels were great for him. Did he get the good staff at this Holiday Inn and I got the second string? I know he has more IHG points than I do, so is service level tied to points level? Your feedback website is typical (poor) in that it does not tell me I'll have a chance to later tell you the good points, nor does it have a back button (but warns at the beginning to not use the browser back button), so I'll insert them here. The kid at breakfast remembered me each morning and offered to put my OJ at my favorite table as I filled my plate. Minor point: one day the napkins looked like they got caught in a greasy bearing on the dryer. They replaced them for me. Your breakfast food was good with good choices. Your staff correctly remembered that I was to receive a breakfast coupon for each day per our negotiated corporate rate. Minor point on that: they were not ready at check-in so they left them in an envelope for me the first morning before breakfast. Good recovery service on that! And the room was clean with all the necessities (bed sheets, towels, soap, trash cans, working curtains, closet hangers, iron April 22, 2014
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