Rated 3.9 out of 5 by 66
Rated 2.0 out of 5.0 by NEO-Appraiser Horrible Experience
Applying carpet to the elevator during rush check in time
Bathroom fixtures did not work properly
TV remote was not replaced with new flat screen
Maintenance had to make three separate visits to the room to fix things.
Front Desk promised bonus points to the stay and did not follow through
January 24, 2014
Rated 5.0 out of 5.0 Comfortable room
Staff is excellent in being attentative to your needs
January 19, 2014
Rated 5.0 out of 5.0 by debpoi Great night's sleep.
We were short 1 pillow, our request was filled immediately.
January 16, 2014
Rated 5.0 out of 5.0 by Pogo62 Clean, Comfortable, Convenient
Located conveniently off I-495, the hotel is modern, safe, clean and has a very friendly staff. You feel welcome from the moment you check in.
January 8, 2014
Rated 5.0 out of 5.0 by Aracely 49 The best Stay Ever!!!!
My Dougther an I stay in this hotel during the Snow Storm. I was Upgrade to a Suite! it was a Beautiful room with lats of space and everything you need for a perfect stay... Great Service....super, super friendly.
January 7, 2014
Rated 4.0 out of 5.0 by LawTravels4 Good Stay, But Needs some Improvement
I stayed here overnight. The location is quite convenient to I-495 and U.S. 20 and I was grateful for the in-house restaurant with a nice simple dinner.
That leads to my only criticism. The restaurant was woefully understaffed both at dinner and at breakfast the next day. There was only one bartender at dinner and no wait staff and there was only one person at breakfast. Especially for a weekend, staffing should be improved. The hotel otherwise was comfortable, accessible, and I would consider staying here again.
January 6, 2014
Rated 5.0 out of 5.0 by GG30 Great stay
In town for a hockey tournament. Very accommodating and
pleasant staff. Room was very comfortable. Pool is great.
Food was good. Overall, I wouldn’t hesitate to stay there again.
January 3, 2014
Rated 4.0 out of 5.0 by Grandpa Ernie good visit
excellent staff, friendly, helpful. good accommodations.
January 2, 2014
Rated 5.0 out of 5.0 by alinebr2887 Great Stay
The staff was wonderful. My husband and I stayed there for two nights and all we wanted to do was stay in the room and sleep!Everything was so cozy and the bed was amazing!!
December 18, 2013
Rated 4.0 out of 5.0 by Her02N0one Wifi Eggs
I had a lot of trouble with reconnecting to the wifi. The signal would always go out and take forever to reconnect.
The eggs were cold every morning and didn't have much flavor to them. Luckily. the sausage, bacon, and potatoes were terrific.
These few imperfections were far from something that would cause me to not come back. This was a great hotel and I did enjoy my stay.
December 8, 2013
Rated 5.0 out of 5.0 by DATDUDE Excellent Hospitality
The service at This hotel was outstanding, from the moment we walked in to the moment we left, The staff at the desk acknowledged my status as a gold member, the room was very Large,all the staff we encountered during the stay were very friendly and helpful, this hotel seems to "get it" that kind of hospitality starts from the top. The location is very easy to access as it is right off of the highway
December 8, 2013
Rated 3.0 out of 5.0 by Lisakl03 Good location, bad hospitality
We stayed for two nights and it was conveniently located near Southboro and Westboro where we needed to be for the weekend. We went to the bar both nights and get a quick drink and watch the game. The bartender wasn't friendly at all and made horrible drinks. He barely put vodka in the drinks and when asked if he could top it off he charged us and was very rude, Also, there were no snacks at all at the bar. The front desk staff was equally dismissive.
The maid service didn't provide conditioner and we had to go to the front desk both days to get it (they took the bottles from the day before!) I've never been to a hotel (including other Holiday Inns) that did not provide the mini conditioners along with the shampoo.
I would NOT stay here again simply due to the lack of service.
October 30, 2013
Rated 4.0 out of 5.0 by Roy2367 Pool not heated as it should be
We have stayed at this hotel several times over the last 3-4 years. We have family in the area and enjoy bringing 2 grandchildren to the pool when we can. They love swimming and it gives the parents some time off! At least 3 times we have been disappointed. Water isn't heated to the 'promised' 80 degrees; door to outside left open so pool area is cold; it just isn't the pool experience that it should be for the adults as well as for the younger ones. I get the impression that the pool temperature is managed to save operating costs, but given that we are quickly moving into colder weather and likely there will be more guest interested in taking advantage of the pool, we hope that there is attention paid to water and air temperature in the future.
Thank you for listening.
October 21, 2013
Rated 5.0 out of 5.0 by Rene42 Very comfortable accommodations & terrific service
This was our second stay in Marlborough. We will hoopefully stay there again in the future.
October 19, 2013
Rated 5.0 out of 5.0 by BDW43 Like Coming Home
The staff at this Holiday Inn make weary travelers feel like they're coming home after a long trip. The general Manager and assistant Front Office Manager greeted us with personal inquiries every time we entered the lobby: "How was your day Mr. Walker? Did you have trouble finding the restaurant Mrs. Walker?", etc. They were knowledgeable of the area and provided advice to ensure a safe and pleasant visit. They even offered suggestions from the dining menu, making us feel like we were having a real home cooked meal.
If I could change anything, it would be the lighting in the bathroom.
October 17, 2013
Rated 4.0 out of 5.0 by Phonus Good location
This hotel is in a good location with many restaurants in the area. The restaurant in the hotel is ok for breakfast but did not try any other meals although the service at breakfast is hit or miss. The initial reaction is very good between the inviting lobby and the welcoming staff. I will definitely be back.
September 24, 2013
Rated 5.0 out of 5.0 by Luigi2013 Quick Overnight Stay
This property was a great place to stay overnight and the value was reasonable. The parking lot was clean and there was ample parking in the back. The lobby was well maintained and clean. The front desk person was professional and efficient. The room was standard and it was tidy. The bathroom was clean with fresh towels and toiletries. Shower pressure was good. The bed was okay and the pillows were too soft for me; didn't get a good's night rest but that was because I'm a light sleeper. Had breakfast at the hotel's restaurant - continental breakfast, hot buffet (scrambled eggs, bacon, sausage) @ $11.50 for all you can eat. Overall, an excellent quick overnighter.
September 12, 2013
Rated 1.0 out of 5.0 by guppie Holiday Inn Marlborough
Rooms themselves were fine, but hotel in general was stifiling hot!!!! Being there in August was brutal.
There was a wedding one night and therefore ...NO ICE anywhere!!!!
Three out of four encounters with front desk staff-extremely rude. I would not stay here ever again and definitely not recommend. The breakfast was not worth the price and being outside any other options...should be included.
September 2, 2013
Rated 2.0 out of 5.0 by Peter66106 August 26, 2013
Not the best experience. The room was smelly (old cigarette smoke), and the bed and pillows were uncomfortable. The amenities were below average. Housekeeping left me four lotions but no shampoo. Breakfast was poor. Good luck turning left out of the parking lot.
August 31, 2013
Rated 1.0 out of 5.0 by 121212 great time
people here were so very friendly and nice I would recommend this hotel to anyone. very nice and friendly place to stay.
August 17, 2013
Rated 5.0 out of 5.0 by Greentree2629 Amazing stay
From the time we walked in to the time we left, it was amazing stay.
friendly people, clean rooms.
We will from now on stay in a Holiday Inn....
August 9, 2013
Rated 4.0 out of 5.0 by CapeCodSandy Comfortable and affordable
I stayed at the Holiday Inn in Marlborough this past weekend. This is probably my 11th or 12th stay at this hotel. It is close to my family and a very convenient location to get back on Rte. 495 South to get back to Cape Cod.
The room was fine. Plenty of towels and pillows. The TV worked fine. I requested a refrigerator which was delivered promptly. However, the plug that was used when the staff came with the refrigerator did not work. I moved the refrigerator to a plug that was working. I requested that someone come to the room to repair the plug while I was out for the entire day. Upon returning at dinner time, the problem was not fixed. Because there are not many plugs available, charging the phone, ipod and ipad was a challenge. This was the only disappointment.
The room is comfortable....nothing elegant, but very satisfactory for a night or two. We did not visit the restaurant or bar on this visit.
August 9, 2013
Rated 5.0 out of 5.0 by bobjr terrific service and friendly staff
my wife and I visit family in the area a couple times a year - generally mixing it with business. The staff at this facility is always extremely accommodating to my frequent schedule changes and the service is consistently great. There are other hotel choices in the area, but I have no reason to change
August 8, 2013
Rated 4.0 out of 5.0 by ldubeiws Good, average hotel
While traveling the most important detail of a hotel is cleanliness. This hotel did not disappoint. Our room was very clean, and what's more, the air conditioning unit worked at maximum capacity without fail. Beds were comfortable and the room smelled clean. Ice machines ran out of ice on both floors. The hotel needs to upgrade their bath towels as they were thin and small. Excellent, easy location immediately off of Route 495 with options in both directions for groceries, fast food, pharmacy, gasoline. We arrived earlier than allowed check-in time but front desk was accommodating and quick having little to no wait. The restaurant was closed during the day on Sunday without even room service options, however it is sited close to nearby restaurants. Grabbing Monday breakfast to go was a simple egg sandwich that was dry and tasteless on a roll, my husband had an egg white omelet that was greasy, flat and in his words, disgusting! We did not use the pool. The hotel is fine for quick overnight stays and is in a safe (set up high away from the main road) but high traffic location.
August 6, 2013
Rated 1.0 out of 5.0 by Jerry973 Poor answer from management
We checked in and then found out there was an Irish wolf
Hound conference. The hotel smelled of dog and when I spoke
With the manager I did not get an apprioprate answer saying they do not inform guests about who or what group is staying there. The smell of dogs was everywhere in the Hoyle including the room we stayed in. I will not select rhis hotel chain in the future if this is the way they treat their customers
August 4, 2013
Rated 5.0 out of 5.0 Excellent service!
I called the front desk on Saturday July 27 to get an old sheet for the bed as I had a dog with me. The phone kept cutting out. Finally I made my request and asked to have some come and look at the phone. Within minutes I had my old sheet and the maintenance man came and fixed the phone. I have never had such quick service at any hotel -ever!!! Thank you for your customer service!
August 3, 2013
Rated 1.0 out of 5.0 by JenniferB12 Bad experience at your property would not recommend.
Bad experience. We were with a hockey tournament and we were very disappointed in the level of service among other things. We heard dogs barking at night thanks to a dog convention at the hotel:( it wasn't very pleasant seeing these huge dogs (size of a horse) take a potty break in the Holiday Inn Parking Lot:(
The team asked if there was a hospitality or meeting room available for a team pizza party one night and they were very unaccomodating to us. Very rude front desk staff. Not conducive to a team event such as ours. Any questions feel free to contact me. I know I'm not alone in these concerns.
August 2, 2013
Rated 5.0 out of 5.0 by Kevin92 Marlboro Holiday Inn, Sherin Family
A difficult time for our family with an out of town funeral for my mother. All went well and the holiday inn of Marlboro helped things to go smoothly.
July 29, 2013
Rated 2.0 out of 5.0 by Susanny Dirty carpets
The carpet in our assigned room was filthy. The most disgusting hotel carpet I have ever seen. Most of the lights didn't work and we found hair in the bed. We switched to another room that had working lights and and a moderately dirty carpet. We also found hair in the bed in this room. The bedspreads in both rooms were filthy. The bathrooms were updated and nice. The front desk staff was friendly and polite.
July 24, 2013
Rated 5.0 out of 5.0 by SLDMUSICMAKER Newer Facility, Comfortable Stay
This Holiday Inn looks quite new and is very quiet and comfortable. Pleasant desk staff made me feel welcome.
July 15, 2013