Rated 3.8 out of 5 by 143
Rated 5.0 out of 5.0 by Babu123 Great Service
We had a great time in the hotel. The front desk attendant seemed to be very friendly and caring. I especially liked how the GM himself came to interact with us and answered all our questions, provided all the information and made us feel special.
April 18, 2014
Rated 5.0 out of 5.0 by bullsfan99 Great people clean rooms.
was able to relax and a good nights sleep. Everyone was friendly.
March 31, 2014
Rated 5.0 out of 5.0 by Tomy Boy Five Stars
Overall very good experience with my kids on a spring break
March 22, 2014
Rated 3.0 out of 5.0 by jandr6271 The longer you stay
The longer I stay the staff start to treat you different . I have asked fior the manager to call me for a Month , no response
March 18, 2014
Rated 4.0 out of 5.0 by STONE COLD EXCEPTIONAL STAFF MEMBERS
KRISTIN @ THE FRONT DESK WAS A GREAT HELP WITH ALL OF OUR VISITORS AND EVEN WENT OUT OF HER WAY TO MAKE AN APPEARANCE AT OUR EVENT, A WONDERFUL ASSET TO HOLIDAY INN.
VICTOR @ THE BALLROOM WENT OUT OF HIS WAY ALL EVENING TO MAKE SURE OUR EVENT WAS SET-UP PERFECTLY AND EVEN WHEN WE GOT ON HIS NERVES HE STILL TOOK CARE OF OUR CLUB, ANOTHER GREAT ASSET TO HOLIDAY INN
THANK YOU BOTH AND THE REST OF THE STAFF THAT HELPED MAKE OUR EVENT A BLAST!
March 13, 2014
Rated 2.0 out of 5.0 by mrsjxsn Couldn't sleep! Get what you pay for.
Price wasn't bad for a one night stay. I couldn't sleep however. I could hear every single person on my floor entering and leaving their rooms. All night I heard door after door slamming. I know there's something that could be done about that, so they should really invest. There was garbage all over the parking lot as well. Front desk staff...the gentleman that checked us in was nice. Security in Bar Louie weren't the friendliest either.
February 27, 2014
Rated 2.0 out of 5.0 by brown6 terrible staff
The rooms were ok my wife misplaced the bands used to get in the pool area and was told by staff i could not get them replaced so kids couldn't go swimming ,never told about the "free kids breafast" that was ultimately closed because half the hotel didnt have power when we woke up in the morning which was a very big inconvenience with having no power in our room couldn't wait to leave this place......
February 6, 2014
Rated 5.0 out of 5.0 by johnnyil Friendly People
Manager Louis and Brandon were great at check in-GO BEARS!
February 2, 2014
Rated 5.0 out of 5.0 by Ms.ATM New Year's Eve 2013
We booked 3 rooms for NYE ... The staff was excellent and the entrainment was wonderful. Amazing experience. .
January 4, 2014
Rated 5.0 out of 5.0 by jandr6271 Nice Hotel
Very nice hotel and Friendly people. great bar with good staff
December 31, 2013
Rated 5.0 out of 5.0 by jandr6271 great stay
very friendly staff and nice hotel great amenities
December 22, 2013
Rated 5.0 out of 5.0 by Brownorchid1 Excellent service and great value
We were pleasantly surprised. The front desk staff were very friendly, the rooms are modest but very clean, excellent location..
December 7, 2013
Rated 2.0 out of 5.0 by MNF1 Not impressed compared to other surrounding Holiday Inns
This hotel has been renovated and was under construction for a very long time. I would have thought it would have been a nice as the surrounding Holiday Inns. The beds were very low to the ground, the bed did not sleep very well, and the elevator had writing on the walls. It does seem much work or $ was put into this hotel as compared to the others. The bathroom was nice. The TV was an off brand which gave us problems with the loading channels. When I walked in, the club was very loud and disrupting. I used reward nights for payment and the front desk wanted to charge a $25 incidental fee. After explaining the terms of my stayed never explained this information she waived it. I never paid this at other Holiday Inn stays. Not very pleased with the stay at this location and will not return.
December 5, 2013
Rated 5.0 out of 5.0 by TGreen Great Holiday Stay
My wife and I stayed at this Holiday Inn for the Thanksgiving holiday, and, to our delight, the quality of our room was as good as what we encountered from the previous stay for our honeymoon.
The room was well-decorated, very clean, spacious, free of any unpleasant odor, and we greatly appreciated the amenities which included a microwave, large mini-fridge and hassle-free WiFi. The staff was friendly and provided good assistance when we called for service or questions.
We're looking forward to staying here again when we come to town for Christmas.
December 3, 2013
Rated 2.0 out of 5.0 by daygo Have seen Better Days.
Housekeeping did not repliish the room with necessary items. Desk staff not always personable. Glitch in system caused an overcharge to my card which cost me time in calling the hotel and my bank for reimbursement. Club on-site presented parking issues upon our returning to the hotel in the PM, should have been assigned designated parking. spot.
November 7, 2013
Rated 4.0 out of 5.0 by Patrick87 Nice beds
Good place to stay, comfy beds , staff is very friendly and helpful .
November 5, 2013
Rated 4.0 out of 5.0 by WhatRUInfor This is a "dolly" at Matteson.
I enjoyed my recent stay at the Matteson, Il Holiday Inn. I found it to be clean, comfortable, and efficient in the primary accomodations that business travelers look for.
The room was certainly clean and comfortable, but not without a couple of flaws such as a very slow running toilet that makes you think that you will have a backup every time that you flush.
The availability of ice and vending items was scarce on the hotel floors, but there was a gift shop open during business hours for sundrie items.
There are certainly many convention rooms and facillities for attendees, including a Bar Louie restaurant that serves as a sports bar, too.
The breakfast menu was a little pricey but the food was hot and tasty.
As I said, I enjoyed my overall experience.
November 3, 2013
Rated 1.0 out of 5.0 by 773504Girl Should close to take care of in-house issues like customer service and hotel cleaniness
I've stayed at this hotel a few times this year for business. Each time I had a horrible experience. The last time I was in the area I tried another hotel in the area and it was a breath of fresh air compared to this Holiday Inn. For starters, the staff has a high turnover rate. Literally, one day one person was working there and another he was let go (that's another story why I know he was let go...that wasn't to professional for a manager to share that with me but anyway...#. The hallway has a peculiar smell to it. Housekeeping forgets to leave towels in the bathroom. The sheets are disgusting #dried blood stains). The room keys NEVER work. The list goes on and on. The best thing about the hotel is the parking. Bar Louie which is a restaurant attached to the hotel turns into a club some nights so you can hear the loud music in the room depending on the side of the hotel you are staying on. I will never ever stay at this Holiday Inn property even if it were free. I am going to write Holiday Inn Cooperate office to let them know about this property. It's really not okay for fair too many reasons.
October 24, 2013
Rated 4.0 out of 5.0 by nikeman01 Great room, terrible communication between each other in the office
My room was great and my stay was great for the whole week. I had problems with the front desk because they didn't combine my separate two night stays (monday and Tuesday then Wednesday and Thursday night stay.) Because as an IHG member I would be able to get the gas cards. I told them on Monday and Wednesday that I would want BP gas cards and they said they had it taken care of. On Thursday night I went to check on my gas cards that are part of the certain package when you stay and they were not going to have them for me. They said they were going to mail them to me and I still haven't received them yet. They also called me because they didn't receive payment for the Wednesday and Thursday night stay. It turns out that the girl at the front desk forgot to combine my two stays and charge it to the credit card. Starting to think I will never get my BP gas cards from them.
October 20, 2013
Rated 4.0 out of 5.0 by eudora Room Keys not working
We have stayed there several times because of our commitment to our (hometown) Reunion Committee.
I was somewhat disappointed that we had to have our room keys reactivated 3 times. To me this was a terrible inconvenience. There were other guests who had the same complaint. At checkout I again shared my concern and that we did hot have this problem during prior stays. So, to me this was more than a routine problem.
I am convinced that management knew there was a problem choosing only to reactivate room keys that were not functioning properly. It sounds like the electronic system needed to be reset. Not sure if a periodic reset/reboot of the system is done. If not maybe that is something management needs to consider, especially when you are expecting a large number of guests.
October 16, 2013
Rated 4.0 out of 5.0 by yellowknife bed was good & comfortable service at front desk was average
why was some people told to put down a damage fee an some was not .I think if one does I think everyone should. I think your front end clerk should be on the same page.and. Why some people COULD PAY IN CASH & SOME HAD TO PAY WITH THEIR CREDIT CARD? THANK YOU THE BROWN FAMILY
October 16, 2013
Rated 3.0 out of 5.0 Shuttle
Very disappointing how late the shuttle was. It was suppose to pick us up at Odyssey at midnight. Came at 12:30 after my husband and I were already in a cab. It cost us $25 more to get home. Don't bother sending a form email or an apology without a check for $25 .
October 16, 2013
Rated 5.0 out of 5.0 by LrnKvn317 Clean and comfortable
The bed and room was both clean and comfortable. My husband and I were able to able to relax and enjoy a full night's sleep without the kids.
October 16, 2013
Rated 2.0 out of 5.0 by TiffK24 Unfortunate Experience.
We booked three rooms for us and two of our friends, so we knew we would be able to stay together during our short visit to Chicago. As soon as we booked, our CC was charged for all three rooms, so we figured that we would just have our friends pay us back. Well, they ended up charging us for our room again and our friends also, so every room was double charged. We have called the front desk there twice to let them know the issue and was told they would call us back - we have not received a phone call. Whenever on the phone, they interrupt in the middle of the sentence and are very unprofessional. The customer service there is absolutely horrid - they don't have a clue about what they're doing.
We also asked the guy at the front desk what local pizza place we should check out (hello, Chicago pizza...) and he recommended Papa John's. He's a local and couldn't provide any legitimate recommendations. Come on.
The "restaurant", better know as the nightclub was very unsettling. Take heed to the other warnings in the reviews. We stayed during a weekend and the parking was atrocious from all of the people that were going to the club for the night. There needs to be parking specifically for hotel guests and party goers - if this is already in place, it's not monitored whatsoever.
Our AC went out and we were told it was a selective power outage and only certain rooms were affected. I understand this may happen, so I'm not docking my experience based on that occurrence.
The room itself was nice and welcoming - I was impressed in that aspect.
Overall, very displeased with our experience at this hotel. If we are ever in Chicago again, we will choose to stay elsewhere.
October 7, 2013
Rated 5.0 out of 5.0 by Shell66 Very Nice Stay
Arrived early but was welcomed as well as upgraded. Vustomer Serv (Felicia) was a pleasant young lady and very welcoming. The hotel is a bit far from airport. There are so many places to shop near hotel if you dont wish to eat in therestaurant. Stayed for a tournament and the rec center was directly across the road. The area has a clean atmosphere and seems to keep kids busy and off the streets.
October 5, 2013
Rated 5.0 out of 5.0 by Don359 LOTS OF PARKING!
I really don't understand how anyone could have a complaint about parking at this location. I drive a BIG Truck and, NEVER have had ANY problem parking here! Perhaps he was disappointed he couldn't park right next to the door?
As far as the stay goes; quite frequently these older full service Holiday Inns start to show their age. THAT is NOT the case here! This property is very well maintained and, CLEAN! I have ALWAYS had a Clean comfortable room with a nice comfy CLEAN bed! Holiday Inn is KNOWN for their ample supply of Fluffy pillows. I have always experienced a hassle free check in here. I have stayed here several times over the last 6 months and, I have experienced NO problems of ANY kind what so ever. IF you are thinking about choosing this property you should feel confident your experience will be a pleasant one. That is MY experience anyway. I only hope you enjoy your stay as much as I have here.
October 3, 2013
Rated 3.0 out of 5.0 by ckling Swimming pool & hot tub
Wanted to relax after busy day and tried to use hot tub - which was full of young kids - but the temperature was so low that could not be classified as a hot tub. And, only a couple of jets were even working. Tried the pool and that was to cold to even use. Room was very comfortable and only other minus was the parking lot that was very full each time we returned in the evenings.
September 25, 2013
Rated 4.0 out of 5.0 by bill5501 clean hotel good service
clean hotel and good custmer service, i would come back and stay here again
September 23, 2013
Rated 5.0 out of 5.0 by Bailey725 Overall, a great experience.
Great hotel, excellent service and the staff were very helpful.
September 21, 2013
Rated 4.0 out of 5.0 by Jonraz Unexpected trip
Came to the area for a funeral, was told that since a NASCAR event was in town I could not make changes on my reservation on the same day I booked which was 2 days before arrival without a penalty of being charged for 1 night.
September 19, 2013