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Rated 4.1 out of 5 by 158 reviewers.
Rated 5.0 out of 5.0 by Awesome Customer Service The service, from Manager Matthew and his attentive staff, was excellent. I was part of a large group, and everyone on staff that we interacted with went out of their way to be helpful in a courteous and professional manner. August 5, 2013
Rated 3.0 out of 5.0 by Odor in room The room was comfortable with the exception of a bad odor. Seemed like the carpet needed cleaning or replaced. I ordered room service for breakfast a couple of times and it was very good. I will stay there again but hopefully I will get a room with no strange oder. August 3, 2013
Rated 3.0 out of 5.0 by Great staff but had some room issues. Great staff but my first room was not cleaned well. I was immediately moved to another room with an air conditioner that buzzed like an alarm clock every time in went on. Staff responded well to issues and remained cheerful. I like the location of this hotel. July 31, 2013
Rated 5.0 out of 5.0 by Great Customer Service I must say that the Manager Matthew and especially Rashida were so wonderful, and I would stay here anytime I am in the area. July 26, 2013
Rated 4.0 out of 5.0 by quick check in better to have complimentary breakfast. Restaurant disc not worth it. July 24, 2013
Rated 5.0 out of 5.0 by staff &room was great We had a great room attendent. Her Name is Michele. Were friendly and at our service, she was great!! July 23, 2013
Rated 4.0 out of 5.0 by Good location for business or personal travel stop Acceptable all around. No complaints. Pleasant staff, clean room. July 23, 2013
Rated 5.0 out of 5.0 by Great service and comfortable rooms We stayed with our daughter's wedding party for a long weekend starting July 10. We were given outstanding service from Manager Matthew and Bartender Carole. They were always available when we needed them. Matthew works long hours and was meeting every guest's need . The rooms were good but could use new carpet and bathroom upgrades. The beds were comfortable and the maids did a great job everyday. We swam in the outside pool and it met our needs. July 19, 2013
Rated 5.0 out of 5.0 by GREAT SPOT!!!!!!!!!!! As a frequent traveler, I often see great service and properties, but never write in to commend them unless it was truly extraordinary, but I was especially impressed with the staff at this property and felt the need to. They were quick, friendly, accomodative, eager to please and responsive to a few minor issues I had with my room ----they were excellent in dealing with a cranky, tired guest who just wanted to cool off and sleep in the midst of a heat wave. Also, while not a frequent Holiday Inn guest, I will be using the brand more often as a result of this visit. The property itself was an excellent selection for my recent nearby meetings.......the food was surprisingly excellent and the price helped a tight corporate budget! Despite other choices in the area, I'll be sure to select this one the next time I'm in the area ---Kudos to an excellent staff and property! Well done! July 18, 2013
Rated 5.0 out of 5.0 by Overall amazing experience I really enjoyed my stay at this hotel. Matthew was extremely courteous and always there to ensure that everything that we needed was at hand. He also ensured that we had an amazing experience. Bing was very polite and ensured that everything we needed. While we were at the pool he made sure that we had clean towels and that the area was always clean. Bing and Matthew went above and beyond what was expected. They were both extremely polite, courteous, and helpful. Carole and Kelly were also amazing. All of the housekeeping staff were extremely polite and helpful when asked for anything. Whenever I come back to Middletown, I would never think of going anywhere but this holiday inn. My experience was beyond amazing. I am also extremely grateful on how polite, understanding, and patient Matthew and bing were while dealing with my autistic son who really enjoyed their company when they were around. I have never stayed at a hotel that I enjoyed and felt like I was at home. July 14, 2013
Rated 4.0 out of 5.0 by Quiet rooms with courteous evening front desk person I have stayed at this hotel for many nights over several months and find the rooms are very comfortable. Enjoyed my stays. The hotel staff has suggested things for me to do while in the area. Matthew, Margaret, Robert, and Tanya are great staff members at the hotel. They help make the stay enjoyable. June 24, 2013
Rated 5.0 out of 5.0 by Up to Holiday Inn standards Steak special on Monday evening was good deal and delicious. Pool was clean and welcoming. June 18, 2013
Rated 2.0 out of 5.0 by Would it hurt these people to smile or greet you? I am a platinum member and i stay at Holiday Inns often. First, If the large sign out front wasnt there I would of never known this was a Holday Inn. It sits far back off the road and is barely noticedable form the road and from what you can see it doesnt even resmeble a hotel. 2nd, the Front Desk staff was arrogant and barely say a word unless you speak TO them. Unfirendly, unwelcoming and strange. At most ofther Holiday Inns I am greeting upon arrival and every trip through the lobby, NOT HERE. I was just stared at and never greeted unless I iniated it and it wouldnt hurt them to smile either. It diddnt even appear that the two people behding the desk spoke to each other they were always planted in a chair at either end of the front desk at a compute and never even noticed anyone in the lobby let alone get up out of the chair to greet you. This is unnacceptable. I even tested this theory and walked by the front desk several time at night and the morning to see if anyone would even say HI or ask me how my stay was.. BUT NO not once. simply stared at as i walked by. The Bar was no Bavarian Garden as this website claims, it was dark uninviting and the place had a odd smell. The room was typical clean, comfortable. The Pool was nice. I would not reccomend nor stay at t his hotel again. It all starts with customer service, the first thing you see when you walk in the door is the front desk, and what I experienced was ridiculous, unprofessional, and again by far the worst Holiday Inn I have statyed at in a long time. May 17, 2013
Rated 2.0 out of 5.0 by Not up to par This isn't up to the standard of most of the HI Express locations. My particular beef was the truly abominable wireless service. There is a bar/restaurant but it was not inviting and the whole place could use a refresh. April 30, 2013
Rated 4.0 out of 5.0 by nice stay My family and I stayed for the weekend and we had a very nice time. The indoor pool was great; unfortunately there was only day that it had a problem with it. It was very quiet and relaxing and staff was nice. Thank you for great stay! March 30, 2013
Rated 5.0 out of 5.0 by Comfortable bed, friendly staff As always, my stay at this Hoilday Inn was very pleasant. The bed was very comfortable and the staff at the front desk (Doris and Matthew) were very welcoming and made sure my stay was as nice as possible. March 4, 2013
Rated 1.0 out of 5.0 This was the worst Holiday Inn that I have ever stayed at! This place needs a total overhaul: in physical updates to the building, as well upgrades to the arrogant attitude of the front desk. I stay in Holiday Inns, approx. 50 days annually, worldwide- and this "place" was the worst! February 1, 2013
Rated 5.0 out of 5.0 by excellent service My wife and I arrived later than planned past the kitchen close time, but the staff was very accomadating and fixed us dinner willingly! January 8, 2013
Rated 4.0 out of 5.0 by December/January, three weeks Good accomodations. No consistentcy in Housekeeping! I usually tip- but never knew if the "good ones" got the reward. January 5, 2013
Rated 4.0 out of 5.0 by A clean room for a reasonable cost I stay here all the time. The front desk staff is always pleasant, and accommodating. The room is clean, the restaurant for breakfast is acceptable. Only issue was the bar was under renovation. Only wine and beer. December 18, 2012
Rated 5.0 out of 5.0 by Good Location Stayed at this location on way from UMass to Pitt. Good Location for Trucks as it sets right off of I-84. There is Hardley any Motels/Hotels that has Large truck parking and with winter coming on, has Elec plug in for Block heaters. Room was clean, staff was good, bar food was OK as rest was closed when I checked in. The only minor problem I had was the heater was rather loud, so got room nice and warm and turned heater off. December 10, 2012
Rated 5.0 out of 5.0 by Great stay Wonderful stay. Our son was delighted. He said- mommy, we should stay at this hotel again! November 29, 2012
Rated 1.0 out of 5.0 by Needs updating The first room we checked into was supposed to be non-smoking but reeked of cigarettes. The second room was better. But, during the night we smelling smoking coming from the hallway of the non-smoking floor. The TV remote had problems changing channels. Too much furniture in the room and not enough space to put luggage. The location of the elevator is inconvenient at best. The outside locked door didn't close properly. (No need for a room key) The hotel is old and in need of updating. November 24, 2012
Rated 4.0 out of 5.0 by Close to food, beverage & highway Close to food, beverage & highway. Close to Woodbury Commons Outlet mall. November 8, 2012
Rated 5.0 out of 5.0 by Great Service The location of the hotel was great. Staff and service was beyond our expectations! We will be back! October 28, 2012
Rated 3.0 out of 5.0 by Room could have been cleaner, no free bfast. Didnt really get comfortable In room because it had a weird smell and wasn't as clean as other Holiday Inns. Descents Tay, would stay here again because of experience at other holiday inns and t wasn't unreasonably dirty. I would just rank it as an average stay, nothing extraordinary about it. October 23, 2012
Rated 1.0 out of 5.0 by Not Clean enough for me or my wife I'm on the road about 300 days a year; this hotel was the worst I've experienced in probably 4 years. Dirty Room, Bath, Hallways. It's in deparate need of cleaning and updating to compete with nearby Holiday Inns. The outside needed clean-up also. Very disappointed since I've stayed at HI Express over 200+ days this year alone. I won't return to this particular location. Actually canceled a day and moved elsewhere. My wife was not happy, nor I. October 18, 2012
Rated 5.0 out of 5.0 by Comfortable bed, nice room, friendly staff. We only stayed overnight, since we were only in Middletown for a wedding. But when we are in the area again, we will definitely consider staying at your fine place. October 14, 2012
Rated 4.0 out of 5.0 by comfortable stay i would recommend it. staff very friendly and understanding. i had a problem with my phone bill and they reversed the charges without hassle. only two small negatives: 1. hallway has strong smell of smoke even though floor is non-smoking. 2. breakfast is convoluted. they give you a $4.00 coupon but they charge for everything....juice, bacon. why don't they keep everything simple: no coupon and just include the standard breakfast items in the price October 13, 2012
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