Rated 3.6 out of 5 by 58
Rated 4.0 out of 5.0 Overall a very pleasent experience
Staff were exceptional, room very clean and comfortable, restaurant very good. Would recommend this hotel and would return if the area was in our travel plans
August 14, 2014
Rated 2.0 out of 5.0 by Bman05 Shows its age
I accidentally booked this hotel, I meant to stay in the one on Britannia Rd. Unfortunately this hotel was not up to the Holiday Inn standards. I try to be very balanced and reasonable when it comes to criticizing a hotel but there were some basic issues that trouble this hotel. First, the smell of the room was bad, I mean terrible. Now this may have been only my room, and it may have only been a once in a blue moon occurrence but I believe I should mention it. Secondly, the decor, now for many people this will not be an issue, in fact it might be at the very bottom of the list when it comes to booking a hotel. But considering there are other Holiday Inns in the area that are newer and cleaner, this might be a factor in your decision. The place looks like you time traveled back into 1992. The problem is when you combine a bad decor and a bad smelling room (may be a one time occurrence), the perception of some people is that it is a crummy hotel. Also of note, I stayed there 5 nights and had terrible sleeps due to the comfort of the bed. Now this is obviously going to vary wildly among guests but as someone who travels as extensively as I do, I have gotten somewhat used to different comfort levels of beds, just a heads up.
Now as for a positive, the staff was very helpful and friendly, so to the operator of this hotel should at least be happy with the fact it isn't the staff's fault that I had a bad experience. Also the location is great if you need some variety in your food. A bunch of fast food and restaurants are a stones throw away from the hotel (Timmies, KFC, Subway etc etc).
To the operator of this hotel: it may be time to consider a renovation, if you have wallpaper, place is too old.
To the general manager of this hotel: Staff are friendly and well trained, keep up the good work.
August 13, 2014
Rated 5.0 out of 5.0 by Anthony8915 Nice Hotel in a good location
Comfortable Hotel with a great breakfast (this $10 option when you book is a good deal for 2 quests). Easy access to the QEW highway. The free WIFI worked well and there was ample free parking. Good neighborhood, close to shopping etc.
There was no ice machine on the 4th floor but there was a guest laundry room. It would have been nice to have a fridge in every room.
August 11, 2014
Rated 4.0 out of 5.0 by stay-see22 friendly staff
friendly staff, free breakfast and wifi, excellent value and clean room!
August 10, 2014
Rated 2.0 out of 5.0 by Globalbiz A tired suburban location
The first check in clerk scowled when I asked if we could check in at about 2 pm since I was platinum. Fortunately as he skulked around another clerk happily helped me and she was pleasant, professional and recognized my loyalty.
The rom was older, plain and tired but fine. The rest of the staff were nice.
The lounge was closed on the weekend and they offered a "buffet" breakfast in the bar area. It was simple disgusting and inedible.
Overall,not a stellar property, there are many nicer in the same range.
August 8, 2014
Rated 4.0 out of 5.0 by jstanley0509 Nice Staff! Good stay!
After many issues throughout our day of travel, we arrived at the Holiday Inn and it was such a relief to have such a fast check in and nice front desk staff. This hotel is typical of the Holiday Inns. Nothing too fancy, yet nothing filthy. Good place to rest for a great price!!
August 5, 2014
Rated 3.0 out of 5.0 by Robbie1970 Mean Clerk
Fiona the front desk clerk was rude to me at check in. Told me room was not ready for check in even though did not ask my name or reservation number. Was told to wait in lobby and while waiting saw people being check in and given keys to room. Went to another clerk and was checked in quickly and my room was ready. Also no free breakfast on weekends for executive floor, no mention of this on web site ,just says free breakfast. Everything else was fine and staff were pleasant except for Fiona.
August 5, 2014
Rated 2.0 out of 5.0 by BerkCT Decent Breakfast but space needs remodeling
The facial sink was backed up and even though my wife and I reported it to the reception on duty no one showed up to correct. The shower stall had soap scum and discoloration on the tiles (room 416). There was not enough wash cloth, towels in the room and the front desk gave me shower mats instead. When I flush the toilet, water is seeping out from under my toilet. The only thing that was splendid was the breakfast.
July 30, 2014