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Rated 3.7 out of 5 by 187 reviewers.
Rated 2.0 out of 5.0 by Older hotel needs update I have stayed at this hotel for years but it has gone down hill, the restaurant is terrible served sour lobster bisque, breakfast was also terrible and the coffee was too bitter and strong to drink. One of the front desk staff was extremely upset he had to speak English to me and made me feel uncomfortable. The maid would not replenish the coffee in the room once I used it, and didn’t replace the towels after they were used. The parking area would not open and once I got in I could not get out so I had to park in an unsecured lot. I think I will have to start going to the crown plaza down the street for my future visits to this area. July 23, 2014
Rated 1.0 out of 5.0 DO NOT STAY HERE MUCH TOO NOISY IN THE HALLS WHEN PEOPLE ARE TALKING, LOAD. YOU HEAR EVERYTHING July 23, 2014
Rated 4.0 out of 5.0 by Comfortable Sleep Overall my stay was very good. Staff were friendly and helpful including the shuttle drivers. July 22, 2014
Rated 2.0 out of 5.0 by Dismissive When I checked in the staff was overwhelmed and were not very receptive to the questions I was asking in regards to places to eat and other things in the area. In addition I was given a passcode for WIFI that did not work. It wash't the worst place, but the customer service was lacking in a location I would expect to exceed my expectations. July 20, 2014
Rated 2.0 out of 5.0 by Better rooms elsewhere Better rooms elsewhere. I was disappointed, but ok. July 18, 2014
Rated 4.0 out of 5.0 by Nice service and comfortable rooms Friendly staff and clean rooms Very clean and friendly July 14, 2014
Rated 4.0 out of 5.0 by Great Stay We want to thank the staff for making our stay special. It started with the staff at the front desk who went out of their way to check us in. The dining room staff that went out of their way to make our 5 year old grandson's meal a great dining experience and the food was great for all of us. And last but not least, the young lady life guard who made sure all the little ones had a fun but a safe swim. Thanks everyone. July 7, 2014
Rated 4.0 out of 5.0 by Good As with most, bathroom area lighting is poor. Everything else was great. Staff are AAA. July 7, 2014
Rated 5.0 out of 5.0 by Special hotel, feels like a resort!!! Nice restaurant It's a different hotel. My stay at this hotel was a very special one!! The atmosphere felt like I was at a resort. The food and the service at the restaurant were excellent. July 3, 2014
Rated 4.0 out of 5.0 by Relaxed feeling and comfortable bed I only stayed overnight and i really liked the pool area, i will recommend the hotel to my friends and I plan to stay at this hotel in the future when I going to Montreal or passing through, thank-you. July 3, 2014
Rated 4.0 out of 5.0 by I always stay here because it's so reliable! very nice staff. good room service. able to accommodate my pet staying there. nice newly renovated room. July 2, 2014
Rated 5.0 out of 5.0 by Very nice staff !!!! Very accommodating and reliable staff. When I call them from my room for a service, they provide immediately. June 30, 2014
Rated 5.0 out of 5.0 by Nice indoor pool!!! Great indoor pool. I had a very nice time there. The kids loved it. It was better than I expected. June 30, 2014
Rated 5.0 out of 5.0 by Great service and convenient shuttle great shuttle service and friendly staff, i enjoyed the many amenities that this hotel offers such as restaurant bar, lounge and the indoor pool June 30, 2014
Rated 5.0 out of 5.0 by Clean and Fun Clean and fun game area. Pool is beautiful and clean. the patio facing the pool is a great touch and gives that " resort" feeling. Also the staff and housekeeping were very friendly. June 29, 2014
Rated 5.0 out of 5.0 by Amazing Staff and fantastic property The staff was outstanding and the indoor pool area was unique and breathtaking. Also, the simplicity of the location from the airport along with it's shuttle service allowed for me to easily access the hotel right after a long travel. June 28, 2014
Rated 5.0 out of 5.0 by Very Nice Hotel Great Staff, very clean and modern hotel. Friendly people, good food service and very cool pool area. I enjoyed my stay and plan on returning shortly. June 24, 2014
Rated 2.0 out of 5.0 by No Sleep My family and I stayed at this hotel for 5 nights, and got NO sleep for 5 nights. First mistake was getting a room overlooking the atrium where other guests hung out all evening and were very loud - we had to blast our AC all night to drown out the noise ( we asked to be moved after night 1). After being moved far away from the atrium, it was still very noisy. People running around outside our room all night and the walls are very thin, so we heard everything from the other rooms. There was an ashtray outside our room, so people were hanging out outside our room at all hours. Rooms are small with very tiny bathrooms. We ate in the restaurant 3 times. While the staff was friendly, it was very slow and many items on the breakfast buffet were cold! The lobby and pool areas are very nice, however, rooms are certainly not on par with the common areas of the hotel. We had no issues with the staff. We would not stay here again. June 23, 2014
Rated 5.0 out of 5.0 by Great Service As I said previously the staff led by Sami and Jenny are absolutely outstanding. Customer service is their only concern. It is only because of them I stay at that hotel. The breakfast could use some examination. I had eggs over easy but were hard. Bacon very chewy. Pancakes half like rock and other half done. Coffee cold. No scrambled eggs on buffet. disappointed. June 21, 2014
Rated 5.0 out of 5.0 by Great Staff If there is one thing i need to compliment the hotel about it is definitely on it's workers. They are so friendly and care about what makes us happy which makes our stay so much better. I do recommend this hotel and will be returning shortly. June 19, 2014
Rated 5.0 out of 5.0 by Great Weekend! I had a very pleasant stay at the Hotel. The staff is very friendly and they care to make your stay a memorable one. The business center id very sharp, very nice and ease of work space. The pool area is one of the coolest decors i have ever seen. I strongly recommend this hotel for anyone looking for a good, clean, friendly, and entertaining Hotel. June 18, 2014
Rated 5.0 out of 5.0 by Great Hotel! I was down in Montreal for F1 weekend with my children and husband. What a great hotel this was. The service was very good, we were very well taken care of. The Pool area was great, such a nice decor. Even the water park for the children outside was great. The food at the hotel was very nice. We had a very nice stay and look forward to returning in the next year hopefully. June 18, 2014
Rated 4.0 out of 5.0 by Good staff and clean room The front desk staff was very helpful with locating my room and also booking me on the shuttle. Clean room June 18, 2014
Rated 4.0 out of 5.0 by Great food and service, bad impression of outdated bathroom fixtures The man at the reception desk was excellent. He was very warm and welcoming to us. The room was good. The vanity and sink fixtures outside the bathroom was a bit old looking and should be updated to look more modern. My fiancé and I were planning on having a relaxing bubble bath in the bathtub for our romantic night, but didn't get to since the stopper in the bathtub did not work, so my fiancé and I didn't get to relax in a bubble bath as we planned. The bed was nice and comfortable. The breakfast was excellent! We also got to walk around the atrium which was a nice touch. Overall, the stay was good. June 18, 2014
Rated 5.0 out of 5.0 by Great Service and Business Center Very nice staff, take very good care of their clients. I was in town for a Business Conference and have nothing bad to say about my stay. The hotel is very clean, the conference room has everything on hand. The staff is simply great. I will definitely consider returning for a weekend gateway. June 16, 2014
Rated 4.0 out of 5.0 by Excellent Staff From the time of check-in to walking the halls, every staff member was happy to see you, willing to help, and made you feel very welcomed. June 16, 2014
Rated 1.0 out of 5.0 by THE GOOD, THE BAD, THE INDIFFERENT My intitial impression was ok. The first problem was air conditioning that didn't work. This was resolved when a maintenance man arrived and fixed the problem. He was efficient, polite and friendly. This was the good. I had booked for two nights, June 6 and June 7. When we returned to our room around 8:00 p.m on June 7 our room had not been made up and the dirty towels had not been replaced. We called the front desk and informed them of the situation. A person came to the room with clean towels but didn't want to take the dirty towels. I put them in the hall and there they remained all night. It was too late to have someone make up the room. This was the bad. I checked out on June 8 and once again informed the desk about the lack of room service and lack of interest by the man that brought fresh towels. The desk clerk didn't make any attempt to compensate me in any way. This was the indifference. I will not be back. June 15, 2014
Rated 2.0 out of 5.0 by older hotel with charm, but needs some basic work I have stayed at this hotel a few times and generally it is good value. It is older with character, I will say that the hotel front desk staff is excellent. This trip was possibly an exception, I waited over 30 mins after being seated in the restaurant for dinner with no waiter coming over. No water be provided nothing. Finally I walked out. My room had a toilet that was running all night. Two calls for service and no one came. The room was clean and the bed was excellent. The pool was nice. Need to put some cash into upgrading washrooms and training the dinning room staff Did not recognitive my platinum level status at check in even though I booked through IHG June 14, 2014
Rated 5.0 out of 5.0 by Very welcoming and comfy hotel The hotel is very clean and nicely decorated. Pool very clean and has a unique look. The staff was simply great. Had an amazing time there with some friends to visit Montreal. Will definitely be returning. Thank you June 11, 2014
Rated 5.0 out of 5.0 by Renovated & has moved up 2 * Service ,price .staff . All A1. Reserved for a wedding party. Held an after wedding brunch. Was perfect. Short stay,long stay, event!! great value. geoffrey June 11, 2014
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