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Rated 3.8 out of 5 by 399 reviewers.
Rated 4.0 out of 5.0 by Stay During my recent stay the staff was nice, but my room had an odor. August 28, 2015
Rated 1.0 out of 5.0 by CAN'T BELIEVE THIS IS A HOLIDAY INN This is by far the worst hotel that I have stayed at in quite a while. At check-in, the clerk took my credit card, and said it was declined, that I should call my bank or try another card. I gave a second card, which was processed problem free. Upon calling my credit card company to inquire why my card had been declined, I was told the they had no record of any attempted transactions, and that most likely it was human error or a faulty credit card terminal.I'm guessing it was the latter, as the terminal in this hotel is not the only thing that needs fixing.The entire place is falling apart. The hallway carpet near the laundry room smelled like urine. The first room I was assigned had a major dripping problem in the tub, not to mention that the water spout in the shower was completely loose . I called the front desk to advise them of the damages, so I would not be blamed and charged for them, and to ask for a different room. They said they would "upgrade" me to a suite to compensate for my inconvenience. They put me in a wheelchair access suite......the bed was extremely low to the ground (which would be fantastic if I was in a wheelchair, but I'm NOT!!!) The next morning I went to the bathroom to brush my teeth, and I NEARLY was in need of a wheelchair........ water was leaking from the ceiling thus making the floor extremely slippery. The centipede that was in the shower didn't seem to have a problem moving around. When I checked out I voiced my displeasure to a staff member , whom said "I apologize sir, but yes this place IS falling apart" . The girl who did my checkout was extremely apologetic and reduced the price of the room. I have stayed at many IHG brand hotels in the past, but have never had such a horrible experience, which is why I can't believe this is a Holiday Inn. August 25, 2015
Rated 5.0 out of 5.0 by Montreal trip The Hotel was convenient for travelling east and west of the old City. The Hotel shuttle is free to the Airport where one can get a bus to the subway to access downtown. It is a little time consuming to do this but very inexpensive. The rooms are kept very clean during the stay and staff at the front desk and friendly and helpful to travelers. August 25, 2015
Rated 4.0 out of 5.0 by Family Friendly Property Overall a great stay, only problem was a very slow and understaffed breakfast in the restaurant. August 24, 2015
Rated 3.0 out of 5.0 by Convenient Good location close to airport. Staff appear to be trying their best to please the guests. All good except the building is getting old with no good maintenance or real upgrade. August 24, 2015
Rated 1.0 out of 5.0 by Stinks of stale cigarettes This room (1064) stinks of stale cigarette smoke. Had it not been so late at night I would have certainly checked out and found somewhere else to sleep. When checking out next morning I was offered a 'bribe' of 1000 points towards my IHG points -not sure what this is worth...? perhaps a few dollars, but this was not what I was after. When I explained this to the receptionist she ignored me and continued as if the 'band-aid' would settle all differences. The hotel has many rooms... they claim to be a 100% smoke free facility - Clearly they have it wrong relative to this room!!! To make matters worse there was a complication with my bill when checking out. Not at all happy, --- a poor experience! August 24, 2015
Rated 5.0 out of 5.0 by Friendly curteous staff The hotel is well positioned for my business needs. The price is considerably less than downtown hotels and parking is free. The staff are very curteous and seem to enjoy their jobs. I always enjoying coming to this hotel. August 22, 2015
Rated 5.0 out of 5.0 by A must stay at Holiday Inn I was so please with my stay that I asked for a survey at the front desk to express my gratitude for such a wonderful/comfortable stay. August 20, 2015
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