Rated 3.7 out of 5 by 28
Rated 4.0 out of 5.0 by Estskipper Comfortable bed and great service
I was on a business trip and the agency booked the hotel for me.It was a pleasant surprise. Though not central, the subway is right in front of the hotel and whisks you in no time to the historical center. The hotel serves late meals and drinks in their bar area.The rooms are clean and silent and you can regulate temperature freely. The bed is very comfortable. There are few amenities in the room but staff will send what is needed on request. The breakfast is great; I enjoyed the various International corners. Some inconveniences: the electrical sockets in the room are inadequately located; the minibar automatically charges when you touch anything (staff will however annull the charges).
I recommend the hotel for a comfortable stay in Moscow.
December 7, 2013
Rated 5.0 out of 5.0 by Shereen Comfortable bed and great service.
This is a great hotel and enjoyed my accommodation.
December 2, 2013
Rated 3.0 out of 5.0 by ugivm Nice rooms, poor service
The hotel itself is nice, but don't expect much service. You have to hunt down waiter at the restaurants if you want to get anything. Your order will be messed up and they will forget some items on your order. It applies to all restaurants in the hotel.
Do not order cab from the hotel lobby. They quoted me 3900 rub. to go to the airport. It was only 1100 rub (1500 if I wanted a luxury car) when I called the cab company directly.
November 28, 2013
Rated 5.0 out of 5.0 by Vlad23Rus Good hotel and Comfortable positioning
During staying in Moscow, I always book hotel Holiday Inn Sokolniki.
Very good hotel and comfortable positioning, near metro " Sokolniki", You can reach very fast any place in Moscow .
The hotel's rooms are in good conditions, the beds are very comfortable, the room is very suitable for sleep and rest. The staff personal is very responsive and available 24 hours for your needs.
October 31, 2013
Rated 4.0 out of 5.0 by marpol Extremely nice personel
I spent two nights in the hotel. Closely located to metro station and the shopping center with 24h supermarket. Great personel at the reception. Very helpful and attentive. Good quality as usually Holiday Inn gives, but could be little cheaper.
October 24, 2013
Rated 5.0 out of 5.0 by caj364 Room quiet, a great night sleep and the best breakfast in town
The breakfast is the best part of the day, the service is great and the offering fantastic, with a great view on Sokolnoky park. During this time, time is just getting slower....
October 14, 2013
Rated 4.0 out of 5.0 by Bofferding Just what I expected. Nothing more.
Really enjoyed my stay here hence the 4 star review, but this hotel fails to excite or go the extra mile to impress.
The location is very good. I was a 'sightseer' and found the metro right across the road really handy as its the red line all the way to red square!! What more could you want (The Moscow Metro is a nightmare though but that's not holiday inns fault). Also there is a supermarket, Starbucks, McDonalds and Japanese restaurant at the door of this hotel so you don't feel in the middle of nowhere.
The hotel is very clean and very comfy. Room was cleaned every day during my 3 day stay to very high standard. Room was comfy and quiet.
Not sure if hotel had concierge but if they do I wish they would stand at their desk as it was always empty. In a city like Moscow a friendly concierge could make the difference. Also the revolving doors at front were not working. Just a minor point but was a bit annoying.
I am a IHG member and don't think hotel made any effort to acknowledge this. Don't want the to kiss my bum but sometimes acknowledgment is nice.
Breakfast was not included in rate but I paid (overpaid) for it. Very poor for over £23 a person. I had it twice and both times waited 10 minutes (over 10 minutes actually) for the worlds slowest egg cooker to fry me an egg... Felt like going behind the counter and cooking it myself! I got the impression that he thought ' you bother me for an egg I'll make you wait' . Toaster was rubbish too... Just ate bread roles instead. I tried to pay cash for breakfast and was told they had no change and I was to go to reception, the reception told me they had no change and to go to bank. Just not good enough really but sums up hotel service.
Overall I would recommend this hotel, but don't expect an amazing experience, just a decent safe and comfy place to stay.
September 9, 2013
Rated 3.0 out of 5.0 by AW139 Bad service
Entered the bar around 23:00 with my colleague and ordered food from the bar menu. After 1h 15min I questioned where the food was, they forgot the order. After additional 30min we received the food,
but now they inserted a room service fee to the bill. After som intensive discussions with the "Night Manager" he said that the
Pasta we had would be for free. Upon check-out two nights later
the food was still on my Hotel bill. I paid the bill as is and came to
the conclusion that I will return to the Hotel If I dont have an option but I will definately not dine there. Unfortunately the swimming pool was also out order during our stay.
September 3, 2013