Rated 3.6 out of 5 by 230
Rated 3.0 out of 5.0 by sjptdp Less than average stay
Room was not overly clean, had a horrible odor. Breakfast was less than average, cold, not well stocked.
August 14, 2014
Rated 1.0 out of 5.0 by TravelerKR Worst stay ever!
After traveling for much of the day, I arrive to the desk to a rude attendant that barely acknowledged me. The room was dirty and smelled funny. In the morning when I went down to eat my "free" breakfast, I learned that the normal items found on most Holiday Inn breakfast bars including orange juice) was a la carte. I thought the guy was joking. I asked where a couple of common items were and he replied "that's a menu item". I was appalled. I thought "does corporate know this?". At any rate, tho my business brings me to Mt Vernon frequently I will no longer be staying at the Holiday Inn. Off my list!
August 13, 2014
Rated 5.0 out of 5.0 by Self 100 Home away from home
A very nice setting and very clean and a friendly motel. I had an excellent stay and would recommend this motel high. I found that my experience was above my expectations. I love the layout of the motel with the atrium and the inside pool and work out facitily.
August 11, 2014
Rated 5.0 out of 5.0 by Mrs.O Great hotel!
The bed was comfortable, the room was spotless, the breakfast was great! I recommend this hotel and would stay here again.
August 11, 2014
Rated 5.0 out of 5.0 by Arthur53 Room by Pool
Room by Pool smelled like pool chemicals. Asked to change to room. Staff was friendly and changed rooms with no problem.
Have stayed at this Holiday Inn several times with no problems. Would recommend it.
August 10, 2014
Rated 4.0 out of 5.0 by The Water Guy I was very please with the Holiday Inn at Mount Vernon
This hotel is very well located and was extremely a popular stay due to it's location along the highway
August 10, 2014
Rated 5.0 out of 5.0 by ASWJR2 Survey of Hotel
This reservation was setup by the Hotel in St Louis. The Hotel in St Louis was full but the Service staff provided information and made the reservation at the Mt Vernon hotel. We are appreciate the service Provided by the Hotel in St Louis, MO. The Mt Vernon Hotel is a first class, full service Hotel.
August 7, 2014
Rated 4.0 out of 5.0 by FloridaTripper Comfortable but noisy
The staff and the accommodations were very good but the room was noisy because it was directly behind the elevator. There was a motorcycle convention going on and the elevator was going constantly. Made it hard to get to sleep.
August 7, 2014
Rated 5.0 out of 5.0 by Sojourning Memphians Good quality Inn
We were very happy with our stay. Being from the town where Kemmons Wilson built his first Holiday Inn, it was nice to see the chain continuing on with great accommodations. Holiday Inn has always been synonymous with good value for the money and this is proof of it!
August 5, 2014
Rated 3.0 out of 5.0 by shadasious Not updated
I have been staying at this hotel for the past six years and nothing about the interior of this hotel has changed. Compared to other Holiday Inn's the decor is severely outdated and not consistent with the Holiday Inn brand. The hotel claims to have WiFi, however it would not work on my iPhone and the signal was extremely poor on the laptop.
As a former elite IHG member, I am severely disappointed that this hotel's management has not been forced to update their facilities like the rest of the chain.
August 2, 2014
Rated 5.0 out of 5.0 by Fran18 Enjoyed stay with pet
Enjoyed our stay with our pet. Room clean and very comfortable. The breakfast had a variety of items from cold cereal to full hot meal. The staff was slow in refilling buffet items. One of the best pool and whirlpools for a hotel.
We do have one request for a change in the selection of rooms. Would like to have availability of an Accessible Room with pet.
August 2, 2014
Rated 5.0 out of 5.0 by Richard6747 Great place to stay
Easy to reserve a room. Very good to relax and get a good nights sleep. Big Hotel lots of things to do and walking distance to other restaurants.
July 31, 2014
Rated 1.0 out of 5.0 by Chona75 Housekeeping
We stayed 4 nights, our room was never vacuumed,our bathroom was never wiped down, and our bed was made one night when we called and complained.
July 30, 2014
Rated 5.0 out of 5.0 by gabes nice stay
we stopped for the night and it was a relaxing night and great breakfast.
July 30, 2014
Rated 5.0 out of 5.0 by dance queen Great service
The Holiday Inn was very inviting when we entered. Beautifully decorated. The staff at the front desk were more than accommodating. We were here to attend a funeral and the very nice women at the front desk was kind enough to provide us the funeral rate for our stay.
July 25, 2014
Rated 5.0 out of 5.0 by cuppotea3 Trip back home
After a long day of driving the boys and I looked forward to a quiet evening of rest and some fun in the hotel pool. How nice to be greeted by Darlena with her energy and efficiency. Although the hotel had many guests checking in for the night I felt like the only one and the most important. Check in took mere minutes and we were on our way to play in the pool and rest.
We've stayed here numerous times and have never been disappointed. See you again soon!
July 23, 2014
Rated 5.0 out of 5.0 by Exodus11 Great hotel
We stopped for the night on a cross country motorcycle ride. We had not made reservations, but we were greeted warmly by the staff. Really great experience.
July 20, 2014
Rated 2.0 out of 5.0 by 59debbie unhappy
I thought our stay was overpriced for the night.Walked into the room and had to turn on the heat as the air conditioning was on 67 degrees. The breakfast looked cold and not fully cooked so we went to cracker barrel to eat.The front desk clerk could not even say hello and never made eye contact with us, and when we came to the front desk I felt like we was a interference to her.
July 17, 2014
Rated 4.0 out of 5.0 by bartwa Nice room and amenities
My room was comfortable and clean. The common area of the hotel was large and well kept with many amenities.
The free breakfast was also very good.
July 16, 2014
Rated 4.0 out of 5.0 by Orlando Ken Breakfast During Stay
The food served during the breakfast buffet was not fresh, no meats were available, juice was out and the coffee was little more than brown water.
Had I known this, I would not have paid more in my room rate for the breakfast.
I was very disappointed during my brief stay and will probably try the Hilton next door during my next stay.
I only stayed here due to my allegiance to their frequent stayer program.
July 14, 2014
Rated 5.0 out of 5.0 by Bethaleena outstanding service
I attended a funeral and needed to change my clothes before getting back on the road. The staff was incredibly nice and even though it was after checkout time, they allowed me to use the room at no extra charge. The restaurant had great food. The front desk was wonderful to deal with. When I come to Southern Illinois again, I will absolutely stay here!
July 14, 2014
Rated 5.0 out of 5.0 by Mary H Great hotel to stop and take a break
I was pleasantly surprised by how nice the Mount Vernon Holiday Inn was. The hotel was in excellent condition and the decor was lovely. The staff was friendly and helpful. I appreciated having such a nice place to stay at during a long trip.
July 13, 2014
Rated 4.0 out of 5.0 by varocker2000 Good Comfortable Location
Stayed here on business three times. Always comfortable rooms, not necessarily spot free but typically clean. Staff always helpful.
July 13, 2014
Rated 5.0 out of 5.0 by Amado Great service overall.
I stayed at this hotel twice during July, 2014. The experience was excellent. I would definitely stay again.
July 12, 2014
Rated 5.0 out of 5.0 by cuppotea3 Another nice stay
We travel from our home in Kansas to our family in Virginia fairly regularly. We stay at the Holiday Inn - Mt Vernon whenever possible. We enjoy the consistent comfort of the rooms and the friendly, knowledgeable staff each time.
Love the comfortable beds and abundance of pillows!
July 11, 2014
Rated 4.0 out of 5.0 by grandmato4 Don't travel much
I don't travel much so really don't have much to compare my stay to. Although I recieved a discounted rate due to needed to travel for a medical proceedure, I was a little disappointed that there was no fridge or microwave in the room. The surfaces in the room had a layer of fine dust. But considering all things, the facilities met my needs.
July 11, 2014
Rated 1.0 out of 5.0 by Roachinbathroom Roach in bathroom
Need I say more? I found a roach in the bathroom, tried to kill it but it ran into the room and the carpet was so dark and lighting in the area by the door was dim so I couldn't find it to know if I killed it or not.
July 10, 2014
Rated 1.0 out of 5.0 Usual great experience turned poor with a pet
We have stayed at this particular Holiday Inn Express multiple times and enjoyed our stay each time.....until now. First we were greeted to be told that all of the government rate rooms ( I am military) had been sold and they couldn't accommodate. After I said I had a confirmation number for that room rate and wasn't going to accept that answer, I was told that it would be ok but not to say anything to other guests. We had never traveled with our pet and this was the first time. We expected the room to have a bit of a pet odor but this room was HORRIBLE! The door was tore up by a previous pet, there were "wet spots" all over the floor, dog hair so bad in the bathroom that you couldn't step on the floor without your feet being covered, the tub drained very slowly, outlet and fan didn't work in the bathroom and to top it off.....DIRTY SOCKS left in the corner. On a positive note, the bedding and towels were very clean. I didn't have great expectations for a pet room, but I think that maybe more than just the bed being made should have been done. We did not complain due to the hassle of actually getting the rate we had confirmed and the fact that we got in late and left early. The breakfast buffet was subpar and the kitchen staff should probably have uniforms because I didn't know who was running it from the customers.
July 6, 2014
Rated 5.0 out of 5.0 Last Resort Night
We got the last room available - the pet owner who smokes. Neither applied to us but we had a very relaxing night in a clean and odorless room. Thanks again!
July 4, 2014
Rated 2.0 out of 5.0 by Hookie Pets can stay, but it's not pet friendly
This is the 2nd holiday in the past 5 plus years we wouldn't stay again. The other was Gainsville,FL. 1st when we arrived at Mt. Vernon at 4:00PM our room wasn't ready-check in time is 3:00.. The attitude of girl at front desk was not good to say the least. Also, outside the entry door there were 5 signs to take your pets away from the property to do it job. To where that was we don't know. We walked around the entire building and could find no "designated area". Most pet pet friendly holiday Inns & other hotels have a basket & bags for pick up &to place in the basket! One last thing the attitude of one we were in contact with for breakfast was same as one checked us in . The one only bright spot of our stay was the bartender, she was very pleasant, even tho she was not our server. Our server was ok also.
July 3, 2014