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Rated 3.7 out of 5 by 257 reviewers.
Rated 5.0 out of 5.0 by comfort I am old and it is nice to be comfortable and at ease by staying . September 25, 2014
Rated 5.0 out of 5.0 by Nice hotel The hotel was close to the interstate, included breakfast and was well run. There was a fair number of restaurants within walking distance of the hotel. September 25, 2014
Rated 4.0 out of 5.0 by Noisy room We have stayed at Mt Vernon HI several times and this is the only time we have had a noisy room. I think it was near the elevator shaft, but the ac/heater in the room was noisy also. Generally, we time our trips to stay at Mt Vernon but this stay was a little disappointing. I also would like to have coffee/tea available in the lobby. September 25, 2014
Rated 5.0 out of 5.0 by Mount Vernon Quality room for a quick stay driving through Illinois. Buffet breakfast was nice too and everyone was friendly. September 24, 2014
Rated 3.0 out of 5.0 by Looks can be deceiving The outside looks nice but the inside is dated and needs to be upgraded. The breakfast was no so great either. September 22, 2014
Rated 5.0 out of 5.0 by comfortable bed and great service This Holiday Inn treated us, members, very well. We had free breakfast and the USA Today at our door the next morning. The food was good as well as the service. September 21, 2014
Rated 1.0 out of 5.0 by The whole hotel was filled with beetles. Even on the Lobby floor. I LOVE HOLIDAY INNS.... but I would never recommend this hotel even though most of the staff were very nice and accommodating. We arrived late in the evening, watched a bit of TV and went to sleep. When we awoke we were surprised to find beetles throughout the room. I noticed the first two, about 1' long, on the bath room floor. Then I started looking around. I saw 4 by the door. all were about 1/2 dead on their backs. I was so creeped out that I stopped looking around. My husband called the front desk and they told us that someone would talk to us when we checked out.. We couldn't eat there. I check thru every bag and I'm praying we were through enough. I found 1 small bug in a bag that I had on the floor. I will tell you now that I wanted a full refund for the joy of sleeping with the bugs. I spoke to 3 people before the business manager arrived. He ask if we were talking about the 'little' bugs.He said they were harmless and the whole town had a problem with these 'little' bugs. We asked if he had them in his home and he said yes... to which I replied... well I don't and I won't pay for a room that does. He said since we slept in the room all night we had to pay for it, we should have told him last night. To which I replied we didn't see them last night. He then told us that they were 'ground' bugs and since our room was on the ground floor we had to expect that the bugs would come in. Wha???? At that point I took my bill back, left the hotel . As I was leaving he yelled 'well we're just normal folks here'. I called Corporate office from my cell and spoke to a very helpful woman. I told her my whole story and she said agreed that I was due a refund. We were ending a 9 day vacation and spent every night in other HOLIDAY INNS. I know this is not even close to their norm and I thank the woman I spoke to for caring about their overall image. September 20, 2014
Rated 3.0 out of 5.0 by Clean Room/Good night sleep This Holiday Inn is easy to get to off the highway. Room was clean and I got a good night sleep. Breakfast can use much improvement. What restaurant doesn't have Splenda for their coffee? Regular coffee was not labeled. Food is allowed to sit out until it dries and gets hard. Waitress had a dollar under several salt and pepper shakers on tables to give the impression that all these tips were left for a buffet style breakfast that was not so good. The hotel can use some remodeling to keep up with all the other Holiday Inns. Its a good place to catch some sleep but I will be going somewhere else for breakfast next time. September 19, 2014
Rated 1.0 out of 5.0 by Horrible service, comfortable bed Will not stay here again. Smoking is allowed, breakfast was mediocre, one of the elevators didn't work, and the hotel smelled disgusting. I would have drove on to the next town had I known how bad this hotel would be. September 11, 2014
Rated 5.0 out of 5.0 by Hospitable lodging for road weary cats and their humans My husband and I stayed at this hotel with our three cats mid-way through our 25-hour two-day drive cross-country relocation to Virginia from Colorado. We are forever grateful to find this hotel which welcomed us with our furry feline threesome and gave us shelter and rest to prepare for the second day of our journey. Bless you. September 11, 2014
Rated 5.0 out of 5.0 by Good stay It was a good hotel. Very nice inside. Hotel beds are never perfect, but they really can't be perfect for everyone. Beds were comfortable enough. Everything worked. Good hotel. September 10, 2014
Rated 4.0 out of 5.0 by Not Up To Standards We have stayed at this property before. The rooms have always been comfortable, but this time the bathroom was not up to standards. When I walked into the bathroom, my shoes stuck to the floor. I'm guuessing someone spilled a soda or something like that and the maintenance staff just smeared it around. I started to take a shower and there was no soap in the bathroom. September 10, 2014
Rated 5.0 out of 5.0 by One of the Better rooms This was a quick overnight stay while traveling cross country. Room of exceptional. Clean and fresh and large. Plenty of room to stretch out and relax. I was very impressed. September 8, 2014
Rated 5.0 out of 5.0 by Very nice hotel Friendly staff and generally nice atmosphere. I like the pet-friendly attitude. Very clean and attractive property. One of the better hotels in the area. Great value. September 8, 2014
Rated 5.0 out of 5.0 by Pleasant check in people and clean rooms The check in people are always pleasant to deal with, very friendly and helpful. The rooms are always clean and comfortable. The restaurant leaves something to be desired. September 6, 2014
Rated 3.0 out of 5.0 by It's OK This property is really showing it's age. Rooms, furniture, carpet... need updating. Breakfast was okay. I was hoping for a restaurant, but it was a buffet: yogurt, fruit, toast, rubbery eggs, soggy sausage... All that being said, I still prefer Holiday Inn to all others for consistency of experience and value. September 5, 2014
Rated 5.0 out of 5.0 by great stay i will continue to stay at Holiday Inn and Holiday Inn Express September 5, 2014
Rated 1.0 out of 5.0 by Horrible night We stayed at this property because I use Holiday on a regular basis. This was not the norm. The rooms were musty, the elavator was not working, the internet would not stay connected and on and on and on. I brought two other familys with me and felt really bad that i had recommended them to stay there. i even offered to pay for there stay because of the hotel. NEVER AGAIN!!!! September 3, 2014
Rated 5.0 out of 5.0 by Clean This is a keeper on my list of hotels in the Mount Vernon area. My overnight stay here was reasonably priced with very comfortable accommodations, clean and well maintained facilities, and an excellent breakfast as part of the package. I'll certainly make stops here again. August 30, 2014
Rated 2.0 out of 5.0 by Poor Excuse for a Holiday Inn Bugs in the bathroom... do I really need to say more? Staff does not seem to appreciate IHG Members. August 28, 2014
Rated 2.0 out of 5.0 by To many bugs for me! On arrival the rooms keys wouldn't work. After getting them rekeyed and getting into the room, there was a big black bug on the bed. I got it before my wife saw it. But, i didn't get to the bugs in the bathroom before my wife went in to the bathroom!! My cousin that we invited to stay with us at the Holiday Inn, also had bugs, and said the breakfast was the worst they had eaten at a hotel, and that was before she drank sour milk! August 27, 2014
Rated 3.0 out of 5.0 by Not bad just sloooow.. The front desk staff takes their sweet time.....tick...tock.....and some seem to still be training after months of working there. Breakfast is as chemically-infused as with any other hotel in the area. August 25, 2014
Rated 1.0 out of 5.0 by This Hotel Stinks (Literally) Stayed one night while travelling on vacation. The front desk staff looked and acted like they did not want to be there. The non-smoking room assigned smelled like body odor so I was forced to choose the only remaining room available which was smoking. The room smelled like it was smoked in constantly for the last 20 years but, in my eyes, disgusting smoke was better than body odor. August 25, 2014
Rated 5.0 out of 5.0 by Comfortable stay and friendly Staff The hotel room was extremely comfortable and the temperature of the room was perfect. The check-in was fast the easy because I just wanted to get to the room and relax! All you had to do was ask the staff for directions etc... and they would help you instantly. The breakfast was great. A free nice hot breakfast in the lobby downstairs was just right! Coffee, juice, milk, eggs, hashbrowns, toasts, bagels, cereal, etc... what else could you ask for. Great stay! My husband ate lunch in the lobby and he said it was delicious! August 24, 2014
Rated 2.0 out of 5.0 by Unhappy Traveler This Holiday Inn did not meet up to the standards of other Holiday Inn's I've stayed in. I paid 15,000 points for this room which was a total rip off. The room felt musty/sticky unless the air was running then it was cold. The ceiling tiles in the room had stains on it. My biggest complaint was that the fire alarm went off FIVE times. The front desk said it was because someone was smoking and they had to keep resetting it. Very annoying when you are traveling and need the rest. When I asked about getting some of my points returned to me, the clerk took my name and phone number. Now four days later, I've not heard from anyone. The voucher they gave me for breakfast bar was pretty worthless because the "hot" food was cold. I ended up eating cereal. Glad I didn't pay any actual money for the breakfast. I will not be staying there again. There are many competitors in the same area. I'd suggest you check them out. Oh, and I was not recognized for being an IHG Rewards Club Member. August 21, 2014
Rated 3.0 out of 5.0 by Check in We did have a problem with the Clerk who checked us in. We were given an incorrect rate and were not told of the option to purchase a breakfast voucher. The error was corrected by the next staff member. August 16, 2014
Rated 1.0 out of 5.0 by Would not recommend Room was late, called twice for very uncomfortable rollaway bed, beds did not seem like queens, like doubles, no curtains to close at night and had ants crawling on air unit, floor and table. All was brought to their attention and did not attempt to make right such as a coupon or anything. August 14, 2014
Rated 3.0 out of 5.0 by Less than average stay Room was not overly clean, had a horrible odor. Breakfast was less than average, cold, not well stocked. August 14, 2014
Rated 1.0 out of 5.0 by Worst stay ever! After traveling for much of the day, I arrive to the desk to a rude attendant that barely acknowledged me. The room was dirty and smelled funny. In the morning when I went down to eat my "free" breakfast, I learned that the normal items found on most Holiday Inn breakfast bars including orange juice) was a la carte. I thought the guy was joking. I asked where a couple of common items were and he replied "that's a menu item". I was appalled. I thought "does corporate know this?". At any rate, tho my business brings me to Mt Vernon frequently I will no longer be staying at the Holiday Inn. Off my list! August 13, 2014
Rated 5.0 out of 5.0 by Home away from home A very nice setting and very clean and a friendly motel. I had an excellent stay and would recommend this motel high. I found that my experience was above my expectations. I love the layout of the motel with the atrium and the inside pool and work out facitily. August 11, 2014
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