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Rated 3.6 out of 5 by 241 reviewers.
Rated 5.0 out of 5.0 by great stay i will continue to stay at Holiday Inn and Holiday Inn Express September 5, 2014
Rated 1.0 out of 5.0 by Horrible night We stayed at this property because I use Holiday on a regular basis. This was not the norm. The rooms were musty, the elavator was not working, the internet would not stay connected and on and on and on. I brought two other familys with me and felt really bad that i had recommended them to stay there. i even offered to pay for there stay because of the hotel. NEVER AGAIN!!!! September 3, 2014
Rated 5.0 out of 5.0 by Clean This is a keeper on my list of hotels in the Mount Vernon area. My overnight stay here was reasonably priced with very comfortable accommodations, clean and well maintained facilities, and an excellent breakfast as part of the package. I'll certainly make stops here again. August 30, 2014
Rated 2.0 out of 5.0 by Poor Excuse for a Holiday Inn Bugs in the bathroom... do I really need to say more? Staff does not seem to appreciate IHG Members. August 28, 2014
Rated 2.0 out of 5.0 by To many bugs for me! On arrival the rooms keys wouldn't work. After getting them rekeyed and getting into the room, there was a big black bug on the bed. I got it before my wife saw it. But, i didn't get to the bugs in the bathroom before my wife went in to the bathroom!! My cousin that we invited to stay with us at the Holiday Inn, also had bugs, and said the breakfast was the worst they had eaten at a hotel, and that was before she drank sour milk! August 27, 2014
Rated 3.0 out of 5.0 by Not bad just sloooow.. The front desk staff takes their sweet time.....tick...tock.....and some seem to still be training after months of working there. Breakfast is as chemically-infused as with any other hotel in the area. August 25, 2014
Rated 1.0 out of 5.0 by This Hotel Stinks (Literally) Stayed one night while travelling on vacation. The front desk staff looked and acted like they did not want to be there. The non-smoking room assigned smelled like body odor so I was forced to choose the only remaining room available which was smoking. The room smelled like it was smoked in constantly for the last 20 years but, in my eyes, disgusting smoke was better than body odor. August 25, 2014
Rated 5.0 out of 5.0 by Comfortable stay and friendly Staff The hotel room was extremely comfortable and the temperature of the room was perfect. The check-in was fast the easy because I just wanted to get to the room and relax! All you had to do was ask the staff for directions etc... and they would help you instantly. The breakfast was great. A free nice hot breakfast in the lobby downstairs was just right! Coffee, juice, milk, eggs, hashbrowns, toasts, bagels, cereal, etc... what else could you ask for. Great stay! My husband ate lunch in the lobby and he said it was delicious! August 24, 2014
Rated 2.0 out of 5.0 by Unhappy Traveler This Holiday Inn did not meet up to the standards of other Holiday Inn's I've stayed in. I paid 15,000 points for this room which was a total rip off. The room felt musty/sticky unless the air was running then it was cold. The ceiling tiles in the room had stains on it. My biggest complaint was that the fire alarm went off FIVE times. The front desk said it was because someone was smoking and they had to keep resetting it. Very annoying when you are traveling and need the rest. When I asked about getting some of my points returned to me, the clerk took my name and phone number. Now four days later, I've not heard from anyone. The voucher they gave me for breakfast bar was pretty worthless because the "hot" food was cold. I ended up eating cereal. Glad I didn't pay any actual money for the breakfast. I will not be staying there again. There are many competitors in the same area. I'd suggest you check them out. Oh, and I was not recognized for being an IHG Rewards Club Member. August 21, 2014
Rated 3.0 out of 5.0 by Check in We did have a problem with the Clerk who checked us in. We were given an incorrect rate and were not told of the option to purchase a breakfast voucher. The error was corrected by the next staff member. August 16, 2014
Rated 1.0 out of 5.0 by Would not recommend Room was late, called twice for very uncomfortable rollaway bed, beds did not seem like queens, like doubles, no curtains to close at night and had ants crawling on air unit, floor and table. All was brought to their attention and did not attempt to make right such as a coupon or anything. August 14, 2014
Rated 3.0 out of 5.0 by Less than average stay Room was not overly clean, had a horrible odor. Breakfast was less than average, cold, not well stocked. August 14, 2014
Rated 1.0 out of 5.0 by Worst stay ever! After traveling for much of the day, I arrive to the desk to a rude attendant that barely acknowledged me. The room was dirty and smelled funny. In the morning when I went down to eat my "free" breakfast, I learned that the normal items found on most Holiday Inn breakfast bars including orange juice) was a la carte. I thought the guy was joking. I asked where a couple of common items were and he replied "that's a menu item". I was appalled. I thought "does corporate know this?". At any rate, tho my business brings me to Mt Vernon frequently I will no longer be staying at the Holiday Inn. Off my list! August 13, 2014
Rated 5.0 out of 5.0 by Home away from home A very nice setting and very clean and a friendly motel. I had an excellent stay and would recommend this motel high. I found that my experience was above my expectations. I love the layout of the motel with the atrium and the inside pool and work out facitily. August 11, 2014
Rated 5.0 out of 5.0 by Great hotel! The bed was comfortable, the room was spotless, the breakfast was great! I recommend this hotel and would stay here again. August 11, 2014
Rated 5.0 out of 5.0 by Room by Pool Room by Pool smelled like pool chemicals. Asked to change to room. Staff was friendly and changed rooms with no problem. Have stayed at this Holiday Inn several times with no problems. Would recommend it. August 10, 2014
Rated 4.0 out of 5.0 by I was very please with the Holiday Inn at Mount Vernon This hotel is very well located and was extremely a popular stay due to it's location along the highway August 10, 2014
Rated 5.0 out of 5.0 by Survey of Hotel This reservation was setup by the Hotel in St Louis. The Hotel in St Louis was full but the Service staff provided information and made the reservation at the Mt Vernon hotel. We are appreciate the service Provided by the Hotel in St Louis, MO. The Mt Vernon Hotel is a first class, full service Hotel. August 7, 2014
Rated 4.0 out of 5.0 by Comfortable but noisy The staff and the accommodations were very good but the room was noisy because it was directly behind the elevator. There was a motorcycle convention going on and the elevator was going constantly. Made it hard to get to sleep. August 7, 2014
Rated 5.0 out of 5.0 by Good quality Inn We were very happy with our stay. Being from the town where Kemmons Wilson built his first Holiday Inn, it was nice to see the chain continuing on with great accommodations. Holiday Inn has always been synonymous with good value for the money and this is proof of it! August 5, 2014
Rated 3.0 out of 5.0 by Not updated I have been staying at this hotel for the past six years and nothing about the interior of this hotel has changed. Compared to other Holiday Inn's the decor is severely outdated and not consistent with the Holiday Inn brand. The hotel claims to have WiFi, however it would not work on my iPhone and the signal was extremely poor on the laptop. As a former elite IHG member, I am severely disappointed that this hotel's management has not been forced to update their facilities like the rest of the chain. August 2, 2014
Rated 5.0 out of 5.0 by Enjoyed stay with pet Enjoyed our stay with our pet. Room clean and very comfortable. The breakfast had a variety of items from cold cereal to full hot meal. The staff was slow in refilling buffet items. One of the best pool and whirlpools for a hotel. We do have one request for a change in the selection of rooms. Would like to have availability of an Accessible Room with pet. August 2, 2014
Rated 5.0 out of 5.0 by Great place to stay Easy to reserve a room. Very good to relax and get a good nights sleep. Big Hotel lots of things to do and walking distance to other restaurants. July 31, 2014
Rated 1.0 out of 5.0 by Housekeeping We stayed 4 nights, our room was never vacuumed,our bathroom was never wiped down, and our bed was made one night when we called and complained. July 30, 2014
Rated 5.0 out of 5.0 by nice stay we stopped for the night and it was a relaxing night and great breakfast. July 30, 2014
Rated 5.0 out of 5.0 by Great service The Holiday Inn was very inviting when we entered. Beautifully decorated. The staff at the front desk were more than accommodating. We were here to attend a funeral and the very nice women at the front desk was kind enough to provide us the funeral rate for our stay. July 25, 2014
Rated 5.0 out of 5.0 by Trip back home After a long day of driving the boys and I looked forward to a quiet evening of rest and some fun in the hotel pool. How nice to be greeted by Darlena with her energy and efficiency. Although the hotel had many guests checking in for the night I felt like the only one and the most important. Check in took mere minutes and we were on our way to play in the pool and rest. We've stayed here numerous times and have never been disappointed. See you again soon! July 23, 2014
Rated 5.0 out of 5.0 by Great hotel We stopped for the night on a cross country motorcycle ride. We had not made reservations, but we were greeted warmly by the staff. Really great experience. July 20, 2014
Rated 2.0 out of 5.0 by unhappy I thought our stay was overpriced for the night.Walked into the room and had to turn on the heat as the air conditioning was on 67 degrees. The breakfast looked cold and not fully cooked so we went to cracker barrel to eat.The front desk clerk could not even say hello and never made eye contact with us, and when we came to the front desk I felt like we was a interference to her. July 17, 2014
Rated 4.0 out of 5.0 by Nice room and amenities My room was comfortable and clean. The common area of the hotel was large and well kept with many amenities. The free breakfast was also very good. July 16, 2014
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