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Rated 3.6 out of 5 by 208 reviewers.
Rated 4.0 out of 5.0 by Good Comfortable Location Stayed here on business three times. Always comfortable rooms, not necessarily spot free but typically clean. Staff always helpful. July 13, 2014
Rated 5.0 out of 5.0 by Great service overall. I stayed at this hotel twice during July, 2014. The experience was excellent. I would definitely stay again. July 12, 2014
Rated 5.0 out of 5.0 by Another nice stay We travel from our home in Kansas to our family in Virginia fairly regularly. We stay at the Holiday Inn - Mt Vernon whenever possible. We enjoy the consistent comfort of the rooms and the friendly, knowledgeable staff each time. Love the comfortable beds and abundance of pillows! July 11, 2014
Rated 4.0 out of 5.0 by Don't travel much I don't travel much so really don't have much to compare my stay to. Although I recieved a discounted rate due to needed to travel for a medical proceedure, I was a little disappointed that there was no fridge or microwave in the room. The surfaces in the room had a layer of fine dust. But considering all things, the facilities met my needs. July 11, 2014
Rated 1.0 out of 5.0 by Roach in bathroom Need I say more? I found a roach in the bathroom, tried to kill it but it ran into the room and the carpet was so dark and lighting in the area by the door was dim so I couldn't find it to know if I killed it or not. July 10, 2014
Rated 1.0 out of 5.0 Usual great experience turned poor with a pet We have stayed at this particular Holiday Inn Express multiple times and enjoyed our stay each time.....until now. First we were greeted to be told that all of the government rate rooms ( I am military) had been sold and they couldn't accommodate. After I said I had a confirmation number for that room rate and wasn't going to accept that answer, I was told that it would be ok but not to say anything to other guests. We had never traveled with our pet and this was the first time. We expected the room to have a bit of a pet odor but this room was HORRIBLE! The door was tore up by a previous pet, there were "wet spots" all over the floor, dog hair so bad in the bathroom that you couldn't step on the floor without your feet being covered, the tub drained very slowly, outlet and fan didn't work in the bathroom and to top it off.....DIRTY SOCKS left in the corner. On a positive note, the bedding and towels were very clean. I didn't have great expectations for a pet room, but I think that maybe more than just the bed being made should have been done. We did not complain due to the hassle of actually getting the rate we had confirmed and the fact that we got in late and left early. The breakfast buffet was subpar and the kitchen staff should probably have uniforms because I didn't know who was running it from the customers. July 6, 2014
Rated 5.0 out of 5.0 Last Resort Night We got the last room available - the pet owner who smokes. Neither applied to us but we had a very relaxing night in a clean and odorless room. Thanks again! July 4, 2014
Rated 2.0 out of 5.0 by Pets can stay, but it's not pet friendly This is the 2nd holiday in the past 5 plus years we wouldn't stay again. The other was Gainsville,FL. 1st when we arrived at Mt. Vernon at 4:00PM our room wasn't ready-check in time is 3:00.. The attitude of girl at front desk was not good to say the least. Also, outside the entry door there were 5 signs to take your pets away from the property to do it job. To where that was we don't know. We walked around the entire building and could find no "designated area". Most pet pet friendly holiday Inns & other hotels have a basket & bags for pick up &to place in the basket! One last thing the attitude of one we were in contact with for breakfast was same as one checked us in . The one only bright spot of our stay was the bartender, she was very pleasant, even tho she was not our server. Our server was ok also. July 3, 2014
Rated 4.0 out of 5.0 by A little disappointed with housekeeping & breakfast Very clean comfortable room. We stayed 2 nights. Our room was not serviced after our 1st night. Beds not being made was ok, but we needed clean towels & toilet paper. Called the front desk and they sent some up, but we should not have had to ask. Breakfast was good, but we were disappointed that we had the same thing Saturday & Sunday. I really expected for breakfast to be changed up a little. We also found the breakfast staff was very unfriendly. July 2, 2014
Rated 4.0 out of 5.0 Good Value The hotel is too close to the interstate and not insulated enough for all of the road noise. Holiday Inn needs to go modern and provide power outlets on all tables for charging devices. July 2, 2014
Rated 5.0 out of 5.0 by Very n ice accomodations This was my first visit to Mt. Vernon. The accomodations were outstanding. I enjoyed my stay and did return the following week upon my return. July 1, 2014
Rated 5.0 out of 5.0 by Loved the Suite Everything was great. Wish it had been on our list to spend more than one night. June 29, 2014
Rated 5.0 out of 5.0 by Holiday Inn appreciates veterans Wonderful stay. Room was extremely comfortable and restful. June 28, 2014
Rated 5.0 out of 5.0 by No complaints with this hotel! The beds and bedding are to die for. Wish I could have brought them home. I've never slept that well before. Very quiet rooms. Very clean, crisp and neat inside and out They accepted my small dog which alot of hotels won't. I won't stay at any other hotel in this city but the Holiday Inn. June 25, 2014
Rated 5.0 out of 5.0 by Bar Love having a place to get a drink and food without having to drive any further for the day. June 25, 2014
Rated 4.0 out of 5.0 by Good mattress/pool area needs cleaning Good for our needs. Pool and hot tub could use a mildew cleaning and pool area cleaned. Breakfast was good and bed and pillows and room good for great night rest. Bathroom could use some updating with new fixtures. June 24, 2014
Rated 5.0 out of 5.0 by Terrific! The room was large, very clean. It appeared everything had been updated too. The staff was extremely friendly. Wold definitely stay there again. June 23, 2014
Rated 5.0 out of 5.0 by WE ALWAYS STAY AT THIS HOTEL When traveling cross country on I-24 / I-70 we always plan to stay at the Mt. Vernon, Il Holiday Inn. It's updated, clean, spacious rooms, friendly staff, has a great indoor pool that my wife always swims in. The only minor concern I have is that if the hotel is very busy the hot, buffet breakfast replenishment is slow (some foods run out and are not refilled quickly). Other than that, a keeper! June 22, 2014
Rated 4.0 out of 5.0 by Room keyscards Everyday we had to get new keycards because they got deactivated. (both keys). We went 4 sets of keycards. We enjoy our stay. June 22, 2014
Rated 5.0 out of 5.0 by Great hotel! This Holiday Inn was the last stop on a long trip home. It was the most affordable and the nicest hotel we stayed in on our trip. We slept wonderfully and enjoyed all the TV stations they offered. If we are ever in Mount Vernon again, we will stay here! June 21, 2014
Rated 5.0 out of 5.0 by Way back to KC An outstanding place to stop between KC and Knoxville. Old Holidome that has filled in the pool and resort area. Older facility but very well maintained. Breakfast bar leaves a lot to be happy about. Limited selection but good food. The most outstanding thing about this unit is the quality of the staff. They are second to none. Great service. June 21, 2014
Rated 5.0 out of 5.0 by Clean and friendly Our room was clean and nicely decorated, with plenty of space handicapped guests to move around. Towels were plentiful and in good shape. The staff is friendly and helpful. Common areas are also clean and lovely. The continental breakfast exceeded our expectations with a nice variety of breakfast items. This is an excellent value for the money. June 20, 2014
Rated 2.0 out of 5.0 by Not what I expected.. I booked a room that was suppose to include a fridge and microwave and the room did not include either of those. I found hair all over in the bathroom and on my towels. The breakfast did not have very many choices either. I will not be staying here again the next time I am in the area. June 19, 2014
Rated 5.0 out of 5.0 by great experience Always stay here on our way home from Tennessee. Great clean comfortable rooms--nice pool and hot tub--good exercise facility. Best breakfast of anywhere we have stayed. Always enjoy our stop there. June 19, 2014
Rated 3.0 out of 5.0 by Nice location and atmosphere Hotel is located in a nice location and accessible to other business and restaurants. It has a nice pool and lounge area. Guest rooms are spacious. June 18, 2014
Rated 5.0 out of 5.0 by Great Place Hotel is right off I57. Very accessible to anything you need in the area. June 18, 2014
Rated 2.0 out of 5.0 by dirty, dirty, very Dirty bathroom, down right creepy, hair on counter and mens facial hair all over the faucet and area. awful.. June 18, 2014
Rated 2.0 out of 5.0 by Holiday Inn Mt Vernon We pulled in after driving 880 miles to find a room that left much to be desired. The sheets were not crisp and clean looking and the air conditioning unit fan was very low and didn't do much of a job drowning out the highway noise. We just came from a Holiday Inn the previous night in Wyoming and the experience was good so what we found in Mt Vernon was unexpected. To cap it off, the breakfast the following morning was one of the worst continental breakfasts I've ever seen. Based on this experience, I will think twice before staying at another Holiday Inn. June 13, 2014
Rated 2.0 out of 5.0 by breakfast was lacking I stay at many Holiday Inns and this was the most lacking breakfast I have seen in years. Small selection, only apple juice and it was so hard to get it to come out the staff helped older folks and acted put out about it. Sorry but you all can so much better. Left there and went to McDs which I don't like but needed something for the long drive. Disappointed. Room was OK and bed was fine. June 12, 2014
Rated 5.0 out of 5.0 by A Cut Above the Rest My husband and I were really impressed with our one night stay. We wished we could have stayed longer. Starting from the welcome at check in until we checked out, we enjoyed every minute. The breakfast buffet was really upscale and included which was a surprise. Also glad to see they use re-useable kitchenware. Pet fee was reasonable as well. All in all this is a four star hotel. Front desk was very friendly. Thanks Travis! June 11, 2014
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