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Rated 3.7 out of 5 by 266 reviewers.
Rated 5.0 out of 5.0 by every thing was great the hotel was clean and great and the staff I meet was very nice an very helpful October 16, 2014
Rated 5.0 out of 5.0 by Nice stay We had a comfortable stay in Mount Vernon. The rooms were clean and comfortable. In the future I'll probably go to the Cracker Barrel next door for breakfast but other than that everything went smoothly. October 13, 2014
Rated 4.0 out of 5.0 by Quite and clean rooms This hotel is very nice it is close to restaurants and is very easy to get to off the highway. If you are traveling in this area and need a nice place to stay with good food choices this is a good spot. October 13, 2014
Rated 3.0 out of 5.0 by Rooms in need of renovations The room was fairly clean, however they aren't up to Holiday Inn standards. As a platinum member I typically visit around 20 different Holiday Inn locations throughout each year. This is by far the most outdated location I have stayed at in 2014. The shower had rust on all the fixtures. The faucet on the sink in the bathroom had corrosion covering 90% of the fixture. The carpet was worn to the threads and the furniture had many stains. Although I do believe the room was clean (except for the faucet on the sink), it is very worn and dated. October 8, 2014
Rated 4.0 out of 5.0 by Convient location Bed linens need replacing. Staff was very pleasant and prompt. October 1, 2014
Rated 5.0 out of 5.0 by Nice Property Very nice property at a reasonable price. Front desk staff was excellent. Breakfast quality was just average. Eggs were cooked too long and overall selection was limited. September 29, 2014
Rated 3.0 out of 5.0 by Average hotel This is typical older Holiday Inn Suite. I prefer the Express as they are generally cleaner, newer and nicer in general. I just stay for the points, we have a good corporate rate and it is OK for the area. Nothing outstanding or horrible. September 29, 2014
Rated 5.0 out of 5.0 by Nice Business Stay Rooms were clean and staff attentive. Pool, exercise room and breakfast area well maintained. Would stay again September 29, 2014
Rated 5.0 out of 5.0 by michigan trip had a real good nights sleep . then had a real good breakfast the next .to start our trip home had nine hours to go so thanks you were there for use September 26, 2014
Rated 5.0 out of 5.0 by comfort I am old and it is nice to be comfortable and at ease by staying . September 25, 2014
Rated 5.0 out of 5.0 by Nice hotel The hotel was close to the interstate, included breakfast and was well run. There was a fair number of restaurants within walking distance of the hotel. September 25, 2014
Rated 4.0 out of 5.0 by Noisy room We have stayed at Mt Vernon HI several times and this is the only time we have had a noisy room. I think it was near the elevator shaft, but the ac/heater in the room was noisy also. Generally, we time our trips to stay at Mt Vernon but this stay was a little disappointing. I also would like to have coffee/tea available in the lobby. September 25, 2014
Rated 5.0 out of 5.0 by Mount Vernon Quality room for a quick stay driving through Illinois. Buffet breakfast was nice too and everyone was friendly. September 24, 2014
Rated 3.0 out of 5.0 by Looks can be deceiving The outside looks nice but the inside is dated and needs to be upgraded. The breakfast was no so great either. September 22, 2014
Rated 5.0 out of 5.0 by comfortable bed and great service This Holiday Inn treated us, members, very well. We had free breakfast and the USA Today at our door the next morning. The food was good as well as the service. September 21, 2014
Rated 1.0 out of 5.0 by The whole hotel was filled with beetles. Even on the Lobby floor. I LOVE HOLIDAY INNS.... but I would never recommend this hotel even though most of the staff were very nice and accommodating. We arrived late in the evening, watched a bit of TV and went to sleep. When we awoke we were surprised to find beetles throughout the room. I noticed the first two, about 1' long, on the bath room floor. Then I started looking around. I saw 4 by the door. all were about 1/2 dead on their backs. I was so creeped out that I stopped looking around. My husband called the front desk and they told us that someone would talk to us when we checked out.. We couldn't eat there. I check thru every bag and I'm praying we were through enough. I found 1 small bug in a bag that I had on the floor. I will tell you now that I wanted a full refund for the joy of sleeping with the bugs. I spoke to 3 people before the business manager arrived. He ask if we were talking about the 'little' bugs.He said they were harmless and the whole town had a problem with these 'little' bugs. We asked if he had them in his home and he said yes... to which I replied... well I don't and I won't pay for a room that does. He said since we slept in the room all night we had to pay for it, we should have told him last night. To which I replied we didn't see them last night. He then told us that they were 'ground' bugs and since our room was on the ground floor we had to expect that the bugs would come in. Wha???? At that point I took my bill back, left the hotel . As I was leaving he yelled 'well we're just normal folks here'. I called Corporate office from my cell and spoke to a very helpful woman. I told her my whole story and she said agreed that I was due a refund. We were ending a 9 day vacation and spent every night in other HOLIDAY INNS. I know this is not even close to their norm and I thank the woman I spoke to for caring about their overall image. September 20, 2014
Rated 3.0 out of 5.0 by Clean Room/Good night sleep This Holiday Inn is easy to get to off the highway. Room was clean and I got a good night sleep. Breakfast can use much improvement. What restaurant doesn't have Splenda for their coffee? Regular coffee was not labeled. Food is allowed to sit out until it dries and gets hard. Waitress had a dollar under several salt and pepper shakers on tables to give the impression that all these tips were left for a buffet style breakfast that was not so good. The hotel can use some remodeling to keep up with all the other Holiday Inns. Its a good place to catch some sleep but I will be going somewhere else for breakfast next time. September 19, 2014
Rated 1.0 out of 5.0 by Horrible service, comfortable bed Will not stay here again. Smoking is allowed, breakfast was mediocre, one of the elevators didn't work, and the hotel smelled disgusting. I would have drove on to the next town had I known how bad this hotel would be. September 11, 2014
Rated 5.0 out of 5.0 by Hospitable lodging for road weary cats and their humans My husband and I stayed at this hotel with our three cats mid-way through our 25-hour two-day drive cross-country relocation to Virginia from Colorado. We are forever grateful to find this hotel which welcomed us with our furry feline threesome and gave us shelter and rest to prepare for the second day of our journey. Bless you. September 11, 2014
Rated 5.0 out of 5.0 by Good stay It was a good hotel. Very nice inside. Hotel beds are never perfect, but they really can't be perfect for everyone. Beds were comfortable enough. Everything worked. Good hotel. September 10, 2014
Rated 4.0 out of 5.0 by Not Up To Standards We have stayed at this property before. The rooms have always been comfortable, but this time the bathroom was not up to standards. When I walked into the bathroom, my shoes stuck to the floor. I'm guuessing someone spilled a soda or something like that and the maintenance staff just smeared it around. I started to take a shower and there was no soap in the bathroom. September 10, 2014
Rated 5.0 out of 5.0 by One of the Better rooms This was a quick overnight stay while traveling cross country. Room of exceptional. Clean and fresh and large. Plenty of room to stretch out and relax. I was very impressed. September 8, 2014
Rated 5.0 out of 5.0 by Very nice hotel Friendly staff and generally nice atmosphere. I like the pet-friendly attitude. Very clean and attractive property. One of the better hotels in the area. Great value. September 8, 2014
Rated 5.0 out of 5.0 by Pleasant check in people and clean rooms The check in people are always pleasant to deal with, very friendly and helpful. The rooms are always clean and comfortable. The restaurant leaves something to be desired. September 6, 2014
Rated 3.0 out of 5.0 by It's OK This property is really showing it's age. Rooms, furniture, carpet... need updating. Breakfast was okay. I was hoping for a restaurant, but it was a buffet: yogurt, fruit, toast, rubbery eggs, soggy sausage... All that being said, I still prefer Holiday Inn to all others for consistency of experience and value. September 5, 2014
Rated 5.0 out of 5.0 by great stay i will continue to stay at Holiday Inn and Holiday Inn Express September 5, 2014
Rated 1.0 out of 5.0 by Horrible night We stayed at this property because I use Holiday on a regular basis. This was not the norm. The rooms were musty, the elavator was not working, the internet would not stay connected and on and on and on. I brought two other familys with me and felt really bad that i had recommended them to stay there. i even offered to pay for there stay because of the hotel. NEVER AGAIN!!!! September 3, 2014
Rated 5.0 out of 5.0 by Clean This is a keeper on my list of hotels in the Mount Vernon area. My overnight stay here was reasonably priced with very comfortable accommodations, clean and well maintained facilities, and an excellent breakfast as part of the package. I'll certainly make stops here again. August 30, 2014
Rated 2.0 out of 5.0 by Poor Excuse for a Holiday Inn Bugs in the bathroom... do I really need to say more? Staff does not seem to appreciate IHG Members. August 28, 2014
Rated 2.0 out of 5.0 by To many bugs for me! On arrival the rooms keys wouldn't work. After getting them rekeyed and getting into the room, there was a big black bug on the bed. I got it before my wife saw it. But, i didn't get to the bugs in the bathroom before my wife went in to the bathroom!! My cousin that we invited to stay with us at the Holiday Inn, also had bugs, and said the breakfast was the worst they had eaten at a hotel, and that was before she drank sour milk! August 27, 2014
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