Rated 4.0 out of 5 by 42
Rated 5.0 out of 5.0 by bg1942 New Ulm, MN
The hotel is in excellent condition despite its age. I was extremely happy with the attitude and responsiveness of the staff, both at the front desk and in the Lounge/restaurant.
October 11, 2013
Rated 1.0 out of 5.0 by Caddis Great Location and potential, but...
This could be a great property, however there was a very annoying sewer smell in the area of the motel with all the rooms. The smell was really bad in the hallway and sometimes in the room. I stayed five nights and was glad to leave. I will stay again only if the smell problem gets figured out. I'll ask the motel if the problem is cleared up before I make my next reservation. If not, I'll stay in Mankato and make the drive into New Ulm.
October 8, 2013
Rated 5.0 out of 5.0 by tdogg49 Excellent Staff
The room are what you would expect. The bathrooms are a little small. The check in staff were superior. They even called to find out if there was anything we needed.
Internet worked great - no problems connecting.
The restaurant/bar stayed open until after 11:00 pm and that was great for visiting with family.
Morning breakfast was a little chaotic. I realize there were alot of people staying over on a Friday night but service was slow. When our order was not right, the server took the food back and got another plate immediately - no questions asked.
October 1, 2013
Rated 4.0 out of 5.0 by Seeds28 Great Staff
My stay was very nice. Hotel needs major updating. Sounds like it may be getting updated soon.
September 22, 2013
Rated 5.0 out of 5.0 by Pinnie The b eds and pillows were awesome.
We enjoyed the hotel. Great place to host a reunion. Lots of places to gather and not bother anyone. Pool and hot tub were great.
Staff were more than helpful at check in, as we had a bit of a problem with our reservation, which I had made on the 1-877 number. Liz , we appreciate the gift certificate you gave us for breakfast on the Sunday. You did not need to do that as the manager and Carla ( I believe) had been very helpful at checkin. Thanks for everything. Our stay was awesome in New Ulm, MN.
September 13, 2013
Rated 4.0 out of 5.0 by ItsShowtime Great customer service
Hotel staff very courteous and accommodating.
Restaurant food and staff were good in the evening.
Restaurant was short on staff during breakfast time. It was a long wait for food. The food was good when it finally arrived.
September 4, 2013
Rated 3.0 out of 5.0 by MTAZX Interesting Stay
The Fire Alarm started going off at 6am and continued off and on for 1 1/2 hours. So by 7:30am we were wide awake! We paid alot to not sleep!!!!
Went to the restaurant for breakfast. The food was good but the staff was overwhelmed with customers so service was extremely slow. It made for a stressful meal. We will go to the restaurant across the street for breakfast the next time we stay there. This was the 2nd time this has happened.
August 28, 2013
Rated 4.0 out of 5.0 by eddierk comfortable
Nice hotel. Had problems with door locks but maintenance got it fixed
Lousy wine choices in restaurant but friendly servers
August 28, 2013
Rated 3.0 out of 5.0 by Randie Where did the German Food go?
The atmosphere of the hotel is German, consistent with the town. Prior to staying at the hotel, I was told that the restaurant in the hotel was the best place for German food in town. Having visited Germany, I was looking forward to having a good German meal. The evening I arrived, the restaurant had changed from being German to American! I asked if they had retained at least the most popular dishes of the German food, but was told "no". I left, went into town and found a German restaurant, but found it very good. Why did the best German restaurant in town change?
The pool area was very nice. The rooms were a little tired, needing updating.
August 21, 2013
Rated 3.0 out of 5.0 by Dudley101 Bad restaurent service
Service in restaurant was poor and gone is the good German food.
August 17, 2013
Rated 4.0 out of 5.0 by nicole23 rooms
I stayed here for two weeks and I'm not one to usually complain. Torges had AMAZING food and service! Very respectful and kind. The hotel on the other hand... my first room was good but they had my reservations messed up in the beggining and refused to fix it until the manager was spoken too. I left Friday and came back Tuesday to find out I was givin a smaller room which is fine... except the room stunk! Like must my a\c thing wasn't working right either. The guy who works overnights was more then willing to fix the couple issues I had. But the ladies that worked during the day just seemed annoyed and unwilling to help.
August 7, 2013
Rated 4.0 out of 5.0 by Page67 Good stay
Great place , wish windows would have opened . But good and clean
August 2, 2013
Rated 5.0 out of 5.0 by Dondee This was a great hotel!!!
The customer service was great, the room was very comfortable, the pub had great food!!!!
August 1, 2013
Rated 5.0 out of 5.0 by Budw Friendly, helpful staff
Clean, plenty of space to relax. Excellent breakfast, nice pool.
July 26, 2013
Rated 2.0 out of 5.0 by Sterling40 Rude night time manager
The evening manager was completely rude. We had a group sitting at a few tables and were reprimanded like we were five, and we were doing nothing wrong. She ultimately kicked us out and into a coat room next to the restaurant.
July 11, 2013
Rated 3.0 out of 5.0 by BaseballMom6 Great Pool Area for Kids
Expensive for a hotel. Beds were comfortable. Do not unload your belongings on a cart prior to checking in. They don't have an elevator and we had to carry all our items up a flight of stairs including our heavy cooler. Had we known this, we would not have unloaded everything and would have parked near the closest door to our room.
June 28, 2013
Rated 3.0 out of 5.0 by Denny123 Decreasing in stay value
This facility has been my main hotel stay in New Ulm. However, over the years the site has:
1. Eliminated the complimentary continental breakfast
2. Eliminated the sit down restaurant (if you want to eat, you must sit in the bar which is very loud at night0
3. Changed the "German" menu which was the theme of the hotel
June 12, 2013
Rated 5.0 out of 5.0 by Johnabcxyz Good business destination
The staff both front desk and restaurant are top notch and friendly. I have been required to stay in New Ulm a number of days for work over the past weeks. My stays at the New Ulm Holiday have been very good and restful after very long days. The staff has been very helpful and friendly from check-in desk managers to restaurant staff in the evening to the morning restaurant and hotel staff.
May 27, 2013
Rated 3.0 out of 5.0 by cottonseed Average
This hotel is adequate. The rooms are small. I have stayed here several times and the hot tub has not been working any of those times. The wireless internet does not work well from every room. I had to change rooms this last time. The front desk personnel has always been friendly. I wish they would teach, the one, who has worked with me on numerous occasions; how to iron a shirt. It is so unprofessional looking. I think they are overpriced for the facility. I do like that they provide a USA Today
I am a business traveler and stay in lots of hotels.
May 12, 2013
Rated 3.0 out of 5.0 by laces1 clean, cofortable, staff is fantasic
One of the reasons I stay at this location was the diner menu.
Now that the German menu is gone where the food was fantastic it is just another hotel cafe. This will probably cause me to stay some place else a lot more. SORRY
May 8, 2013
Rated 5.0 out of 5.0 by travler23 staff
the staff was excellent very helpful the lounge staff very helpful
April 24, 2013
Rated 3.0 out of 5.0 by Dan123345 Restuarant and bar were terrible
Worst service I have had in a restaurant in years! My salad was served with my dinner and the dinner was cold. The waiter had no clue what he was doing.
Moved to the bar after dinner and service was a little better but not what you would expect.
April 24, 2013
Rated 3.0 out of 5.0 by JDdd JDdd
The people were very nice and my room was clean.
The next time I stay in New Ulm I will stay somewhere that has a breakfast and I would like some place that is a bit newer.
After seeing this HI I wish that I could have gone elsewhere but it was too late to cancel my reservation.
This HI is not up to the nornal, great HI standards.
March 27, 2013
Rated 5.0 out of 5.0 by ECD2013 Consistent good service with a smile
I stay at the Holiday Inn in New Ulm pretty frequently. The service is consistently good. The front desk personnel accommodate my special requests and always with a smile. Rooms are always clean. Food and drink at the bar are great if you like German, good if you want standard fare. Service in the bar has been great to okay. When it has been okay, I've never seen the 'okay' server there on two consecutive visits.
March 15, 2013
Rated 2.0 out of 5.0 by 123mary Not the hotel for me
I stayed at this hotel about 4.5 years ago. It needed updating then and it needs updating now. I had to wait for someone to check me in, no one was at the front desk upon arrival.
I requested an upstairs outside room because I did not want to face the pool and the smell. Although the staff person was kind enough to upgrade the room, it was inside, no outside windows and had a sliding door to an open area.
As a single woman traveling alone, I did not consider this safe and without an outside window, it was difficult to know how the weather was so I could dress appropriately for the day.
The wall hanging in my room was visibly dusty and the lighting poor.
It is probably a very family friendly hotel; but for my business travel it was just OK,
March 4, 2013
Rated 4.0 out of 5.0 by Rod06 Fantastic service.
Traveling on business and have stayed here several times. The rooms are always very comfortable and clean. The folks at the front desk are extremely courteous and willing to go out of their way to help. I needed to send them an email so they could print it for me since I only had a smart phone and they were very helpful. Will stay here again and again.
February 18, 2013
Rated 5.0 out of 5.0 by Deb14 Convenience, great food & friendly staff!
My youngest son loves to come here for his birthday parties. The atmosphere, staff & food is always wonderful. They love to swim, play games, drink the hot chocolate they have out for customers & just horse play & have fun. The staff is always so friendly & fun to visit wth. They are very accommodating.
February 4, 2013
Rated 4.0 out of 5.0 by LJSN57 Quick trip very reliable
Last minute trip for business and as usual very accommodating and reliable comfort and service.
January 24, 2013
Rated 5.0 out of 5.0 by Gatsby59 Short but Sweet
Although our stay was short (one night) the experience was superb. The bartender was polished, treating the patrons with skill and respect. In the restaurant, the staff provided us with great service and a tasty breakfast. It is always a pleasure to stay at the Holiday Inn in New Ulm. I almost forgot. The beds are perfect for a good nights sleep. I also enjoy the choice of soft or firm pillows. Our short stay was enjoyable. We will be back often.
January 15, 2013
Rated 5.0 out of 5.0 by BoJo great place to stay
Amy does an excellent job at the front desk - she remembers me and calls me by name.
your staff at the bar/restaurant are really great. makes for a nice relaxing place to eat.
January 13, 2013