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Rated 4.3 out of 5 by 281 reviewers.
Rated 5.0 out of 5.0 by Excellent experience Is the Holiday Inn with the best modern facilities I have visited, and your staff is extraordinary. August 1, 2013
Rated 5.0 out of 5.0 by Great Stay This was my second stay at this property this year. Lobby renovation is complete which makes the hotel that much more inviting. Rooms were perfect and staff was helpful. Really appreciated the very early check-in. First hotel in a long while where my sleep was not interrupted by revelers at 2:00 am (not hotels fault but DOES add to the comfort of the stay!) Kudos to management and staff. Will be back! July 28, 2013
Rated 4.0 out of 5.0 by Decent Hotel with a nice roof top bar Pretty reasonable hotel, no issues with the check-in and room was nice and had a reasonable amount of space. LIke the idea of a fridge and microwave in the room as I was there for 10 days so that became quite useful. The restaurant food was good, although there is little to no atmosphere so I tended to eat and drink elsewhere. The roof top bar however was a great touch, a great experience with whatever drink rocks your boat. July 24, 2013
Rated 4.0 out of 5.0 by Worked for us :) This hotel is in a great location within walking distance to subway, Empire State Building, shopping and not too far from Times Square. Rooms are comfortable and worked well for us. July 21, 2013
Rated 1.0 out of 5.0 by Lazy staff and noisy room I asked for a quiet room at time of booking. I got a room with a terrible noise coming from a fan outside. They were not able to give me a different room when I pointed that out and they told me to TRY again the following day. They were extremely inflexible on accommodating my problem: I was extremely busy and I did not have time to waste to comply to all their requests! In the end, I spent 5 days without sleeping. Moreover, the wifi is really poor: slow and unreliable. You can find much much better for the price they ask. July 16, 2013
Rated 5.0 out of 5.0 by Great place to stay in Manhattan My wife and I stayed here for a birthday trip to NYC. Location is great and rates were reasonable. Rooms are modern, featuring clean lines and slick bathroom. The crown jewel of the place is the Roof top deck. 19 floors up is a great way to see the skyline. This place will be my go to spot in Manhattan. Staff was great as well. July 15, 2013
Rated 4.0 out of 5.0 by Nice hotel for friendly staff I would recommend this hotel whether you are going on vacation or on business. Good location with comfortable rooms and friendly staff. Neeraj S July 13, 2013
Rated 5.0 out of 5.0 by great place to stay lovely surroundings in hotel, clean, beautiful rooms and great experience. July 10, 2013
Rated 4.0 out of 5.0 by Fantastic view of ESB. Cool rooftop bar. Great location The rooms were a little small & had little space for 4 suitcases. Both times we stayed there were only 3 towels when the bookings were for 4.However, the rooms were nicely appointed , the beds comfy & the bathrooms nice, although a soap holder may have been good as the modern basins had none. The view of the ESB from the 14th and later 17th floor was excellent. The rooftop bar was cool & we ate pizza we had delivered & saw fireworks on July 4 up there. The 2nd time the disposable glasses weren't replaced each day which was annoying. The fridges were noisy in both rooms. The luggage storage organisation isn't the best. Having checked out we returned to collect our luggage which took 20 minutes. It didn't help that the receptionists ignored us while they cleaned the desk , then our bags were in the basement & took 2 trips to get. Then no one helped us out or offered to call a cab. One staff member stood outside and played with his pocket, completely oblivious to us trying to hail a cab which took 10 mins. Therefore, our trip to the airport was made more stressful as we lost 30 mins at the hotel. However, overall the hotel was nice and the location was great, we would stay there again. July 10, 2013
Rated 4.0 out of 5.0 by Great location in New York This hotel is very well located, next to the most important attractions in Manhattan. Rooms are small but confortable and clean, great shower! very good value for money. Staff professional and friendly. The restaurant service has to be improved. First day we have been seated 50 minutes to be served, even if we were the only guests. Food not so good. Pizza included in the package horrible! We spent only 2 vouchers instead of 8 paied! July 10, 2013
Rated 5.0 out of 5.0 by Great Location Excellent location in Mid-town. Room was recently upgraded and very quiet. Front desk was very helpful. Best wifi connection and speed for Holiday Inn's in Manhattan. July 7, 2013
Rated 2.0 out of 5.0 by No Room We got to the hotel at 1:00 pm so ok my room is not ready and we check are bags. i asked what time to come back to get are room . Was told to come back at 3:00pm. Came back at 4:00pm and are room was still not ready. After a half hour we got the room. Asked the front desk about a taxi to go to the Blue Man Group in . Was told they have a car service and it would cost $5.00. Came down at 6:00m asked about the car and was told they could not find one and just go out and flag down a yellow taxi. As for the room it was tight . But the bathroom was the worst. It looked great. But no where to put anything down on the sink and one small rack in the shower that just held the soap . July 6, 2013
Rated 4.0 out of 5.0 by nice stay I have been at this place several times already. I really the rooms bed and service. Sometimes rate are higher than expected but it's really a good place. Staff is always kind and open to listen. Pizza package is a good deal. Breakfast is not bad either and even if not free is fair enough for price value. July 4, 2013
Rated 4.0 out of 5.0 by Great location and nice rooms for the price. Great location, beds were comfortable. Only negative only one elevator working most of the four night stay. July 4, 2013
Rated 5.0 out of 5.0 by Delighted with my stay I have nothing to complain about my stay. Everything was great. If they keep the prices where they are right now, this will be my first pick every time I visit NYC. July 3, 2013
Rated 5.0 out of 5.0 by Location, comfort, and great service what do you want more. In a nutshell, a really great hotel. Location is great since you can walk to a subway station, restaurants, pharmacy, and stores. Comfortable beds, great staff to answer all your questions, and rooms are updated. One of the nicest Holiday inn that I stayed in and I do stay in a lot of Holiday Inn express in a year. I would certainly this hotel and take into consideration to rebook this hotel in our (my wife and I) next getaway (from our kids) to NYC. June 29, 2013
Rated 1.0 out of 5.0 by Broken Air Conditioner We woke up to a very hot room in the morning because the air conditioner didn't work. Also, the water pressure was very bad. For a $200+ room, this is unacceptable. June 28, 2013
Rated 5.0 out of 5.0 by Not Cheap but nice Over all- very well done but for me- little pricey. I would like to see Holiday Inn offer steeper discounts to AARP or AAA members such as Choice Hotels does. June 26, 2013
Rated 2.0 out of 5.0 by too small This room was too small, and it was not possible to change to 2 twin-bed room from 1 double bed room. Near the hotel was under construction, so it made me feel creepy. :( June 25, 2013
Rated 4.0 out of 5.0 by Comfortable, great service and fantastic location Just passing through and wanted a room with a great location. June 24, 2013
Rated 5.0 out of 5.0 by High Praise for Help After My Stay I have to admit I was surprised. I called to see if I could locate my shaving kit that I had left behind during a recent business trip. The surprise came from the fact that they knew exactly where it was. However, the SHOCK came in how well they treated me and with a sense of urgency to have my personal items sent to me via FedEx - especially since I had left some prescription meds behind. Ms. Roxie - the executive housekeeper - deserves kudos. She not only helped me, she did so with professionalism, caring and pride in her work. It's refreshing to see that level of work commitment in a lagging economy where good customer service is so important yet, so often lacking or non-existent. Thank you for being engaged and caring about your work. There are many executives who could learn something from Roxie. June 21, 2013
Rated 2.0 out of 5.0 by Not a good time to visit............ Our overall stay was "fair". The restaurant was being taken over by ??. We didn't have lunches. At breakfast, they were "out of" this and that. Our room was ok, but we had trouble with the AC and the bathroom was somewhat small. No counter space to lay your make-up or barely your toothbrush! Customer service was lacking somewhat, in that we #5 women# called for a car to take us to airport #of course we all had a suitcase# and 1 cab#car#came. Not a van, but a car. I will say that we met and made friends with your most prized employee - waitress in restaurant. She bent over backwards for us day and night. We highly commend her!! I hope that my next stay at Holiday Inn will be a little more comfortable. June 17, 2013
Rated 5.0 out of 5.0 by Staff Hello! I stayed in Holiday Inn 31 st and I had a great time. The hotel is clean and confortable. The hotel satff is well prepared, specilally Joe that help me and my husband whenever we neddeed. We will strongly recommend the hotel to our friends. Regards. June 14, 2013
Rated 5.0 out of 5.0 by Friendly Staff and Excellent Location This hotel has a friendly and helpful staff, and the location is superb. It is within walking distance of attractions, restaurants, and theater, and Amtrak and subway are also close. June 7, 2013
Rated 4.0 out of 5.0 by First time in Manhattan he best thing about this hotel is the location, between 5th and 6th with access to Broadway and easy walking distance to Times Square, NBC Studios and a few minutes from the Empire State Building. If you love to walk around the city, then this is the place for you. The front desk staff are also a very strong reason to stay here. They are great. When we were leaving we had planned on using the train to get to Long Island but realized there were too many steps what with our suit cases. So person at front desk recommended a car service, which he arranged for us. Was very impressed. Now, the other side, being a first timer to the city, did not realize how small rooms would be and with three people we were severely cramped. The beds were also a little too hard and the set-up with the bathroom sink left little room for our stuff. The restaurant was nice, but found service very slow, especially one lunch when there were few people in the restaurant. Would I go back? Hard to say. The price was right, as was location, but too cramped. June 5, 2013
Rated 1.0 out of 5.0 by Good place to stay Front desk staff were excellent and with their knowledge of the area we were able to plan our stay much better. 12 minutes walk from Times Square and all the great shopping and theatres. The hotel does not have any views but was modern and the staff overall were great. Hats off to the front office staff for their help. June 3, 2013
Rated 2.0 out of 5.0 by Hotel Billing - Awful I experienced a horrible issue with billing.....in addition to charging my card before arrival (without notice). We changed the card to be billed at the time of arrival. After confirming several times there would be no additional charges to the card used for the reservation. After checkout we found both cards (the one used for reservations and the one used at final checkout) were BOTH charged AND BOTH were charged TWICED!! The inability to bill accurately ruined the whole stay, therefore I would not stay here again June 3, 2013
Rated 5.0 out of 5.0 by I'd recommend the place Don't let the fact that it isn't a Holiday Inn Express deter you from staying here. I was a bit leery but their decision to not become a HI Express was clearly a conscious choice on their part and neither an inability to meet the standard or an unwillingness to invest into their own property. They've done a great job of maintaining and renovating their property. I imagine the big reason why they chose to avoid the HI Express brand is because they have a full service restaurant/bar in the lobby and are unwilling to kick them out so they can give free breakfasts. Staff was knowledgeable and friendly. I called down to the front desk for suggestions, he was with someone checking in and said he or someone on his staff would call me back. They did inside of five minutes. The bed was great, sheets were everything you'd expect. Lovely place. Expensive but no more than any other hotel in NYC of similar quality. May 28, 2013
Rated 3.0 out of 5.0 by OK for NYC Staff was friendly. Rooms were nice but small. Neighborhood was not too nice and gym was really bad. May 22, 2013
Rated 5.0 out of 5.0 by Our stay for 6 nights mid May 2013 This hotel was all good for us. Right in the middle of mid town, steps away from many restaurants and 2 subway stations. Bed was enormous but then then where we come from such size beds are unusual. Room facilities service was very good and facilities good too. Of course New York is a busy full on place so we couldn't rate the hotel as restful because all was busy and the noise of the city is everyewhere but that's not this hotels fault. The hotel is compact and not like the big places nearby with hundreds of rooms. Didn't use the bar/restaurant except to have a drink one night so can't say much about the food. If there could be any criticism perhaps some tea bags rather than all coffee and a little bit more soap in the bathroom. May 22, 2013
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