Rated 4.0 out of 5 by 145
Rated 2.0 out of 5.0 by Ivob Bad business service and poor internet connection
I spent a week in the hotel as a part of business group.
Despite the written instructions the staff constantly made mistakes about the reservations and payments. At the end my credit card was blocked after numerous attempts for billing different amounts within a short time. Hopefully I had a second card with me.
Last but not least the internet connection was poor and unstable.
November 12, 2013
Rated 5.0 out of 5.0 by TommyHD Great experience
Eight night stay, 2 guests. Chosen for location and good room rates. Pleased with all amenities. Would definitely book here again.
November 2, 2013
Rated 4.0 out of 5.0 by mfkne Good Manhattan Hotel
I've stayed at this hotel before. During my previous stay I had a very small room, so when I was upgraded to a double room with city view on the 22nd floor I was very pleasantly surprised.
Staff were friendly throughout, the only minor issue is that the air conditioning units inside the room can be quite noisy.
November 1, 2013
Rated 4.0 out of 5.0 by Carol2004 NYC
The hotel localization is perfect, with subways and Eataly nearby. We didn't eat at the hotel, since there was a café in the corner. The bathroom is small.
October 27, 2013
Rated 5.0 out of 5.0 by psguy Great Hotel
Not only a great hotel but, great staff too! Everyone was so nice, very friendly...from Front Desk, Housekeeping and the Bellman.
The location is great, and the hotel is clean and comfortable.
October 25, 2013
Rated 3.0 out of 5.0 by Jerseygirlz Disappointing
The room had two double beds that sagged in the middle which made for a really uncomfortable sleep. The room was too small for 4 people as far as counter space in the bathroom, and drawer and closet space. Staff was very accommodating and a pleasure.
October 23, 2013
Rated 4.0 out of 5.0 by DavidOct2013 Better than expected
NY is busy and expensive. For a budget priced room, I did not expect much. I was surprised. I will admit, the rooms are small and if you are in a corner room, you hear the door of the adjoining room when they come in and out (which my neighbor did in the early morning hours). Outside of that, the rooms were clean - but more important was the level of service. Everyone was friendly and went out of their way to accommodate your requests. What could be better? The restaurant! Privately owned - great people and even better food. I would recommend the hotel - and I would go out of my way to have dinner their either way. If you do, ask for Al or Vinny - the owners!
October 21, 2013
Rated 2.0 out of 5.0 by Alioune poor service
good location but poor service, very noisy, staff not welcoming
October 19, 2013
Rated 5.0 out of 5.0 by rkburton1 good place to stay
I met Al the chief, and he cooked me the best lamb chops I ever had. Breakfast was awesome and the guy at the bar fixs a great cocktail. Front desk service was nice and helpful. Room was prefect.Overall I will be back and stay with you all. Love NYC and its people.
October 19, 2013
Rated 2.0 out of 5.0 by Emile1973 Not a recommended guest experience
staff were not friendly, no one offered to carry on suitcase, very systematic and bragging about our hotel has tight strict policies, no benefit for a Gold member, overall experience was less than satisfied... Although booking was made by IHG friendly rate, staff ignored it and demanded voucher from our IHG corporate HO although the person who made the booking was Group General Manager Director in Dubai, but still response was to cancel the booking and apply higher room rate!!! Office person was arrogant none responsive and none cooperative which was a first for me as an experience of a Gold member in such chain...
October 17, 2013
Rated 5.0 out of 5.0 by Lucy1343 great location, great price
This was a great place to stay! There are many very reasonable restaurants within walking distance. The staff was friendly and helpful. The room and bathroom were small, but that was expected.
The elevators do get crowded on the weekend and the wait can be longer than desirable. During my NY stay I visited another hotel across from Madison Square Garden,which was much more expensive and has a grand lobby, but the room was not as nice as the one in the Holiday Inn.
October 16, 2013
Rated 5.0 out of 5.0 by DebHNC Great Staff
Fantastic staff and service! Clean rooms and super convenient to midtown venues.
October 15, 2013
Rated 5.0 out of 5.0 by Lelesco Excellent hotel and staff very friendly and helpful!
I recommend! Excellent hotel and staff very friendly and helpful!
October 10, 2013
Rated 4.0 out of 5.0 Good location and quiet
This is a very good location for Manhattan and close to the Subway. The hotel is small and gives you a familiar feeling and has a sitting area outdoors at well.
The hotel has a restaurant right next door, independently owned and operated, however one can charge to the room.
Overall I was satisfied. On the less positive side the rooms are really small, the elevators get crowded and there is no sitting area in the room, but then again how much time do you expect to stay in a hotel room while in New York?
October 9, 2013
Rated 3.0 out of 5.0 by Longhorn05 Great location, but way overpriced
The location is hard to beat, as you are in the heart of Chelsea, however the room and hotel are extremely overpriced. You can easily find a better hotel at the same price if not cheaper. Save your money and go somewhere else for the better value.
October 8, 2013
Rated 5.0 out of 5.0 by EricO31 Another great stay
This Holiday Inn continues to be my go to spot when my travels bring me in to NYC. The location of the hotel, hotel staff, Prime Cafe staff, make this an incredible value, and I share that with all of my friends who are traveling to NYC. From the time I made my reservation through checking out, everyone involved was very professional, accommodating and responsive to my requests/needs. In addition, the hotel personnel are knowledgable of their surrounding area, and provide wonderful recommendations in regards to food, sights and how to get there, whether by foot, taxi, public transit, and will even map it out for you. Personally, I would like to thank Josue and Nicole at the front desk, Pilar at concierge, and my guys from Prime, Al, Vinny, Larry, Ryan and Johnny.
Can't wait to be back in NYC and look forward to working with and seeing everyone again!!
Eric O. from D.C.
October 2, 2013
Rated 4.0 out of 5.0 by Khrysalis Great, except for the missing fridge :(
I enjoyed my stay at this Holiday Inn Express. Staff were friendly and helpful. My one issue was that the room description on the website said it included a fridge - this was important to me since I'm a nursing mom, and was traveling for work. I needed the fridge to store my pumped breast milk. When I got into the room, there was no fridge. The clerk at the front desk apologized and told me that they were only available first-come, first-served, and were all checked out. She assured me I was on the list to get one the next day, and gave me extra bags for ice. She also offered to let me store my milk in the staff fridge behind the desk. I decided to wait until the next day and just keep my cooler bag stocked with ice. Unfortunately, no one ever gave up their fridge, so I had to continue rotating the ice throughout my stay. Again, the staff was apologetic about it, which I appreciated. I would hope that the room amenities at hotels in big cities like NYC, where room space is tight, could be more clear for the future.
September 26, 2013
Rated 5.0 out of 5.0 by Doris0522 Great Service, Cleaneness of Room, Comfortable Bed
From the time we checked in we could only say good things about the hotel. The service at the front desk was super and we really appreciated David's charm, manners and helpful information when we checked in. The bar and dining room staff was very efficient, friendly and the service and food was excellent. Overall we found the hotel to be very clean, staff helpful and very mannerly. Any time we needed directions or info they went out of their way to help us. We are planning a trip back to NY city in the near future and will not hesitate to book this hotel.
One more thing that adds to their service is they have a luggage room for your bags if you have a late flight and you want to sight see. They tag your bags, take them to the secure room and bring them up when you are leaving. Excellent service for travellers.
September 24, 2013
Rated 4.0 out of 5.0 by Franco42 Great Stay
I had a great stay in NY city and staying at this facility made it better. I sure will be back.
September 22, 2013
Rated 5.0 out of 5.0 by Ken0622 Excellent stay
Excellent location - convenient to transportation and other NY offerings that were important to me and for rhe business that I was conducting.
September 22, 2013
Rated 5.0 out of 5.0 by asdasdada Comfortable bed and great service
Stayed there several times. Great choice, would recommend.
September 22, 2013
Rated 5.0 out of 5.0 by KingsleyLexington My Gratitude
I stayed in this Beautiful hotel instead of the usual one that I stay near Broadway. I was immediately impress by their front desk's efficiency and even got an upgrade to top floor. View of Empire State is impeccable. Breakfast isn't the best but the friendly waiters made up for it. I was able to get my soft boiled eggs which I relish every time I am on the road.
The best thing is that they contacted me after I checkout coz I left my necklace on the cupboard. I highly recommend this hotel, it is really a home away from home!
September 16, 2013
Rated 4.0 out of 5.0 by Ospite Small beds and great service
Perfect location for moving around, but rooms and wardrobe are too small for accommodating more than two persons. Staff has been perfect, all very kind; wifi was working properly just in the common area, however, iw old recommend this property.
September 10, 2013
Rated 4.0 out of 5.0 by Nicegirl Night out
I was not please with this facility because they did not provide phone chargers nor radio plugs for IPADS/MP3'S/IPHONE. I know is somthing trivial, but I was very disappointed, since it was a noght out and wanted to end the night listening to some nice music.
September 10, 2013
Rated 5.0 out of 5.0 by RHONITA ACHIEVED EXPECTATIONS
WELL LOCATED AND GOOD SERVICE, COMFORTABLE ROOM, BIT SMALL BUT GOOD ENOUGH
September 6, 2013
Rated 4.0 out of 5.0 by Ospite Great service from all the staff, especially from the concierge
Rooms are small, and pillows are too hard; is very difficult for two adults to sleep in a bed like this.
September 5, 2013
Rated 5.0 out of 5.0 by Aguerra Excelente Hotel
Muy buena ubicación del hotel, las habitaciones son cómodas, limpias, todos te tratan muy bien, si no hablas inglés es una buena opción por que la mitad del staff es latino y muy amable. Esta muy próximo de toda la zona turística, pero tienes la facilidad de alejarse un poco de todo el ruido del centro.
September 3, 2013
Rated 4.0 out of 5.0 by Jess72 Hotel Review
This hotel was OK but........ Located in an area that was pretty dirty in the streets. We were there in the heat wave in June and the air conditioning was really struggling. In fact it was pretty poor. Our room was never cool. The room was pretty tight with the larger beds and we were always stepping around each other. The staff were good and very helpful except for the breakfast dining staff. The first morning at breakfast we were ignored for 15 minutes. There were 2 staff in a large dining room. One was really cheesed off and the other was running in and out with food. We left and ate all our breakfasts in local restaurants.the main concierge was very friendly and helpful. The reception area is inadequate and when a bus load of people check in it is a nightmare as it is so small.
September 2, 2013
Rated 4.0 out of 5.0 by Rogerd78 It's OOOOKAY
Rooms are small for the price. A/C didn't cool very well and when I mentioned it at the front desk at check out, they said we should have said something earlier. Didnt offer and discount for it. Other than that view was beautiful and staff was ok. Beds were comfortable. Location was awesome.
August 30, 2013
Rated 2.0 out of 5.0 by j3929 Little to No wifi
The wifi was "being transitioned to a faster system" and was down most of the time. I had to leave the hotel late at night and early in the morning to prepare for meetings by going to a loud corner coffee shop to use the wifi. Really disappointed.
August 26, 2013