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Rated 4.0 out of 5 by 214 reviewers.
Rated 5.0 out of 5.0 by Highly Recommend We just came back from our recent stay at Holiday Inn® Manhattan 6th Ave - Chelsea. it was a wonderful experience. Most notable was the excellent staff. Everyone, and I mean EVERYONE, always greeted us with a smile and a Good Morning or Good Evening. They made us feel as if we were their most important guests! When we inquired about getting a taxi for our trip back to the airport, the concierge took control and arranged everything for us, even giving helpful advice about traffic and the best time to leave to meet our scheduled departure. The front desk did everything to honor requests we had about our room. I was so impressed and right from the start I know this was an accommodating hotel and that we had made the right choice. We loved the location, too. I will always recommend this hotel to my friends traveling to NYC! July 11, 2014
Rated 4.0 out of 5.0 by Good Visit Great visit please allocate to my membership 778012684 July 10, 2014
Rated 5.0 out of 5.0 by Great location! Spent 3 days in NYC and this was a great location, great hotel, clean, friendly staff. Highly recommended. July 10, 2014
Rated 3.0 out of 5.0 by Good Price Stayed at this location by looking at price. Parking was more than I wanted to pay but I guess no choice at NY. One of the two elevator was not in operation for a whole day, caused huge traffic of guests trying to both get down and up the floors. Room was average clean for NY hotel I guess, but soap someone else used was left behind and did not feel housekeeping was in great shape. Location was not the greatest if walking at night but I guess it was average for middle of NY. Over all, I recommend this hotel for those visiting NY. July 9, 2014
Rated 5.0 out of 5.0 by Menu seems dated, ate there only once We really enjoyed our work/academic/leisure stay. We would have chosen to eat at the hotel more often because, when we did, the food and service were good, however the menu seemed more geared to the 60's and 70's. No big salads, main focus on large amounts of pasta and huge steaks...just not suited to our personal preference for smaller portions (and our party comprised 2 70 y/o's and a 16 y/o). Maybe it's because we're from LA... we just don't eat such gargantuan portions and that seemed to be the restaurant's boast. (By the way, one of us is Italian, even he thought the portions featured were way too large). Price was also a factor, who wants to order an expensive steak knowing you can't eat even half of it? July 8, 2014
Rated 4.0 out of 5.0 by Comfotable pillows and great staff. Upon check in the lobby was small but looked inviting. Fast, easy check in and the staff was great at the front desk. Went to the bar/lounge and the servers and cook were wonderful. We were on the 20th floor and the rooms are quite small. The pillows were so comfortable and the beds were fine. Liked the outdoor tables to sit outside at night by the sidewalk. Overall the stay was good and so is the staff. July 7, 2014
Rated 3.0 out of 5.0 by Fair to Average Very old, noisy hotel makes it difficult to sleep. Maids woke us every morning with their loud chatter. Tiny rooms as per most hotels in New York. July 7, 2014
Rated 1.0 out of 5.0 by Not a good stay I am not pleased with the staff on how they handling the guests. Rooms are too congested and room is not properly house kept July 2, 2014
Rated 5.0 out of 5.0 by Great stay great service I was a guest of the hotel for a week, and enjoyed the service very much! July 2, 2014
Rated 5.0 out of 5.0 by Great Service The entire staff made our 5-day stay a great experience. They were helpful and attentive to our needs. June 28, 2014
Rated 4.0 out of 5.0 by tight bathroom-towels are old looking the location was great for the purpose of our stay-close to 28th st where fencing gym is located June 27, 2014
Rated 3.0 out of 5.0 by poor elevators Had to wait for a long time as elevators are slow and are also used by staff June 26, 2014
Rated 3.0 out of 5.0 by good location, tiny room the location of this property is convenient: close to Penn Station and a short walk to the 1 and F subway station and the PATH. There are only 2 elevators (for 25 floors and there are 10 rooms per floor). The room is tiny with the door not even opening all the way. Noise from the hallway is bad. AC and heat is from a unit under the window and makes a lot of noise. The pillows are square and small and the bed is short. There is a Coffee maker is under the nightstand (no room to put it somewhere else), towels are a bit worn but the walk in shower is clean and there is sufficient water pressure. The sink is ridiculously small. Small lobby with uncomfortable furniture. Staff is friendly. Common areas are dated, scratched and worn. June 22, 2014
Rated 4.0 out of 5.0 by Great value, great location Really enjoyed staying at this Holiday Inn Express. The room was clean and comfortable. However, the bathroom was very small. The rest of the stay was excellent. June 19, 2014
Rated 2.0 out of 5.0 by Overpriced for the value You build a 25 story hotel, with 2 elevators only. In the morning, your staff tie up the elevators by pre-positioning cleaning carts on floors. Long waits for elevators. Yes, I know...no service elevator. I had breakfast in your hotel the last day, pancakes 8.95, bacon was 2.95...and coffee was 4.95. The coffee was $2 more than Starbucks or Dunkin donuts. I know NYC Prices...but I have been all over the world in your hotels, it was overpriced. When I come to NYC in the future I will stay in the hotel and recommend to my colleagues not to stay there either. thank you June 16, 2014
Rated 4.0 out of 5.0 by Good Value for NYC This hotel was met all my needs at good value for NYC. Great location. Comfortable and clean rooms. The beds were comfortable. No frills, but NYC itself was enough frills. June 14, 2014
Rated 2.0 out of 5.0 by Room I came to stay at the hotel overnight due to the fact that my husband passed away and we were having his services in Manhattan and I live in Long Island so it was easier and I arrived feeling that my parking accomodations were not going to be a problem and I immediately had a problem-the lot I was instructed to go told me they were full - I went back to front desk they sent me to another lot - they also in turn told me they were full - I went back to the front desk and then they sent me to another lot - 2 blocks away and finally they accomodated me - the front desk from the first shut out I received at the lot should have called the next garage before sending me there to make sure it was going to be ok for me to park instead of them having me run around at a time like that in my life that I was very tired June 13, 2014
Rated 5.0 out of 5.0 by Manhattan 6th Ave - Chelsea is a peaceful oasis but close to the action We enjoyed another great lodging experience and recommend this facility for location, service and overall value. Many of the rooms are NYC cozy (i.e. small and cramped) but clean and comfortable. June 12, 2014
Rated 5.0 out of 5.0 by Great location and staff hospitality The HI Chelsea is in a great location, close to many restaurants, shops, and Macy's, as well as to all transportation. The staff is excellent. They allowed me to take my room early, as one was available, and to check out late. As I was sick with a bad cold, this extra time was very valuable to me and I appreciated their care. I would suggest some improvements: (1) A small refrigerator in the room; (2) A water kettle to make tea; and (3) An upgrade to the bathroom amenities. Also: I ordered room service for breakfast. Although it arrived very quickly, it was cold and very expensive. Overall, however, HI in Chelsea is a great hotel where we have stayed many times and to which we will return! June 12, 2014
Rated 4.0 out of 5.0 by Great Service We stayed at the HI in Chelsea because of convenience and price and were pleasantly surprised how great the staff was and how convenient it was to the trains to go in/out of Midtown. June 11, 2014
Rated 1.0 out of 5.0 by Horrid Experience The Fitness Center was dirty. Our rooms we asked to be able to check in early due to the wedding. We couldn't. Our parents room which we booked together, was on a different floor. The lock to our door was broken and took 10-12 tries to get it to work. Because of renovation the hotel looked and smelled a mess. There was NO "free" breakfast. The Hotel is insanely over priced. June 11, 2014
Rated 5.0 out of 5.0 by Good Location. Renovation Unerway I like the location of this property. A few blocks south of Penn Station and lots of rail connectivity. Tons of restaurants and bars nearby. The two elevators do a good job of moving you to your destination quickly! AC is completely adequate. I was there when the lobby was getting a facelift and I suspect it will look great when done. Friendly staff, as usual. June 9, 2014
Rated 3.0 out of 5.0 by First Trip to New York Firstly we would like to say how friendly, helpful and welcoming the staff were at the Holiday Inn. Unfortunately there was renovation work going on in the hotel when we stayed there which meant we could not use the restaurant facilities. We are a family of four and found the room extremely small although very clean (apart from the smell of cigarette smoke). We slept ok but this was more due to the fact that we were exhausted. We would recommend this hotel as we feel that once the renovation works are complete this will be a very nice hotel. June 9, 2014
Rated 1.0 out of 5.0 by If you need to be in the Chelsea area If you need to be in the Chelsea area, great location. However, if the area is not a must, I would look at other IHG locations in the city. June 8, 2014
Rated 4.0 out of 5.0 by Great staff and clean room Staff was excellent and very friendly. Room was very clean. I was here for business, and this room served my purpose. The channel selection for TV easily surpassed most hotels I have been in recently. June 6, 2014
Rated 4.0 out of 5.0 by Good experience First visit to New York. Chose this venue on the basis of its mid-town location. Straightforward to use the subway at 28th Street and 23rd Street to travel to uptown or downtown venues. My IHG reward club status was recognised upon arrival. As per the booking request, a room on a high floor meant a good view of Manhatten. Front of house staff were fantastic and sorted out my complex travel schedule. Check in and out was efficient and wthout hassle. Prehaps a little unfair to single out individuals, however Carlos and Mabel were particularly helpful during my stay. Couple of points to bear in mind: 1) my room did not have an in-room safe for deposit of valuables etc. Not sure if this is the case for all rooms - if this point is important it would be worth checking before booking. 2) The resturant, bar and lobby were being redecorated during my stay so cannot comment on the catering and beverages that would normally be available. Overall impression though is of a strong staff team, focussed upon looking after the customer and delivering the best possible service in the circumstances. June 4, 2014
Rated 3.0 out of 5.0 by No soap in bathroom I was surprised when I found no soap in the bathroom. Just shampoo, conditioner and body lotion. June 2, 2014
Rated 4.0 out of 5.0 by Great hotel in a good location We stayed here for 5 nights in May. We were lucky to be given a room with a view of the Empire State Building. The room was clean and comfortable. The hotel is in good location, only a 5 min walk to the subway.All of the staff were polite and helpful. Thank you! June 2, 2014
Rated 5.0 out of 5.0 by good location and good management THIS HOTEL HAS A GOOD LOCATION. CUSTOMER RELATION IS GREAT. Manager is very professional. June 1, 2014
Rated 2.0 out of 5.0 by Sloppy and chaotic renovation Stayed last weekend during renovation of the lobby and restaurant areas. Dealing with no food or beverage options was a minor inconvenience. Dealing with the lobby construction and access to only 1 elevator was a major inconvenience. More times than not the lobby was cramped and excessively loud while things were being drilled or torn down. Two out of our three mornings at the hotel there was also NO HOT WATER at all. Most times we waited more than 20 minutes for an elevator. Completely unacceptable treatment of a renovation. They should have planned better for this. It tarnishes my entire reputation of the brand. May 29, 2014
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