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Rated 4.1 out of 5 by 323 reviewers.
Rated 4.0 out of 5.0 by Glad to stay here... Everything was good with until I got to the parking garage to pay for parking. I was charged more than double then what the Web site said it will be (even with the discount) and then when I drove to the hotel to pickup my family we found out that the passenger's door was damaged because of what looks like a scratch agains a wall. :C November 18, 2014
Rated 5.0 out of 5.0 by Did not book myself but was booked for me Very clean and comfortable. Rooms are tiny. Great staff. Restaurant was surprisingly good. Front desk staff was super attentive and so was bell staff. I would stay here again, even though I didn't book this myself and it was part of a larger group meeting. But I liked it and was able to get a different room when the one I checked into had a small problem. Close to everything and lots of great stuff within walking distance. Fairways market, deli's, starbucks, Whole Foods, etc. November 16, 2014
Rated 5.0 out of 5.0 by Visit to NY We visited NY from Nov. 6-8, and our stayed at the Holiday Inn was great. From the moment we arrived to the time we left, the staff was very helpful. We were even able to check in before the usual time. The receptionist was very accommodating. Every staff member we had contact with was very kind, professional and helpful. November 16, 2014
Rated 5.0 out of 5.0 by breakfast would like a free breakfast. the hotel staff was excellent November 14, 2014
Rated 3.0 out of 5.0 by convenient location, small room convenient location, small desk and very tiny cramped bathroom November 14, 2014
Rated 4.0 out of 5.0 by Quieter... I loved the entire experience overall. As always being recognized as a rewards club member is a plus. I simply loved the no fall/slam toilet seat - if there's a way to incorporate that technology into the room doors I'd update my overall experience to a 5. November 13, 2014
Rated 4.0 out of 5.0 by General appearance Although the Holiday Inn Chelsea is conveniently located for my business needs, the general appearance does not measure up to the quality of the IHG November 9, 2014
Rated 4.0 out of 5.0 by Slamming doors = No Sleep In the middle of the night other guest would slammed doors waken us up. Don't know if it was intentional, but all doors should have pressure stoppers to avoid doors from slamming. Also, why have the on-demand option and not even offer it? Other than these two thing, our stay was good. November 5, 2014
Rated 5.0 out of 5.0 by Holiday in New York I can recommend your hotel to all who come to New York it was a lovely holiday made better by staying at the holiday inn the staff are so friendly and nothing was to much trouble for them . Clean rooms and good food enjoyed our stay thank you November 4, 2014
Rated 4.0 out of 5.0 by Noisy if room faces the street Great location if visiting the south part of the city. Parking not bad given how bad parking in NYC can be November 3, 2014
Rated 4.0 out of 5.0 by good clean place in good location pleasant, helpful front desk clean, comfortable room November 2, 2014
Rated 5.0 out of 5.0 by Breakfast service Excellent welcome to to all family members by the Breakfast manager who knows us from previous visits and knows our preferences and monitored and quided other waiters so we were able to have a good experience November 2, 2014
Rated 5.0 out of 5.0 by Best way to do business I found the Holiday Inn _Chelsea to be centrally located to my business, comfortable, and like a mini retreat! The staff was always pleasant, helpful, and courteous. The restaurant has just enough ambiance for me to feel away from home, and they had some of the best butternut squash soup I have ever tasted!! November 2, 2014
Rated 5.0 out of 5.0 by Great hotel, ideal location. Very nice hotel, ideally located for visiting the sights of New York. All members of staff were extremely friendly and very helpful and made our visit very enjoyable. Would definitely return to this hotel and would highly recommend to others. November 2, 2014
Rated 5.0 out of 5.0 by Incredibly comfortable beds - phenomenal service LOVED staying here - the hotel was very clean and everything was up to date. But what made our stay truly excellent was the phenomenal service from the staff. Pilar, their concierge was so friendly and helpful and truly made the difference for all of us girls who were trying to navigate around New York. And one of their restaurant waiters (excellent food), Shaleen (SP?), was top-notch. Every day, we looked forward to seeing them and getting ideas as to where to go next. The only downside was that the rooms were small - and with two to a room, there was a lot of negotiating to be able to move around the room. The beds were soooo comfortable - and it helped to offset the tiny space. The location was very good - near to the subway - which made it very easy to get around the city. October 31, 2014
Rated 5.0 out of 5.0 by Great Service good people Short stay but the service we received was great. Would stay at other Holiday inns based on this visit October 30, 2014
Rated 4.0 out of 5.0 by Great Breakfast Staff Although the restaurant is nothing to look at, the service provided by Samir (?) was exceptional. He made all the difference and became a real part of our vacation. We all got big hugs at the end of the stay. He was personable and very genuine. Other members of the staff were equally friendly and added to our stay. The location is perfect, nice outdoor seating. It would be great if the lobby was more open to the bar and restaurant. October 29, 2014
Rated 5.0 out of 5.0 by Great Location Great location for getting around Manhattan. Easy access to Penn Station and the number 1 red line subway on 28th and 7th. Staff was great and helpful. Typical small rooms for New York City but who stays in their room? October 29, 2014
Rated 5.0 out of 5.0 by Great place to stay. Convenient location, friendly staff, good rooms. Recommend to anyone staying in New York. Will stay there again when I am in town. October 29, 2014
Rated 5.0 out of 5.0 by Great stay Hotel was nice, great location, staff was friendly. Can be expensive at times for the size of room. October 28, 2014
Rated 5.0 out of 5.0 by cLOSE TO TRANSPORTATION NOT MUCH TO WATCH ON tv AND NO MOVIES TO BUY...FOOD AT RESTAURANT and service was bad, she was very forgetful... October 22, 2014
Rated 4.0 out of 5.0 by Pleasant Stay I had a very pleasant stay; the bed and pillows were so comfy. The staff was very warm and welcoming, and were very helpful. October 22, 2014
Rated 5.0 out of 5.0 by Comfortable and nice staff great service and fast, and greta location, and easy to get around October 19, 2014
Rated 4.0 out of 5.0 by Great location and staff. Great location, brand new clean rooms. Excellent staff. I just wish they would build these new rooms with a bit more space. Other than that had a great time. The free beer for IHG members was a good way to get me into the pub. Cheers! October 18, 2014
Rated 3.0 out of 5.0 by Just OK. Staff wonderful Small rooms, all staff personal were wonderful. Too expensive. October 18, 2014
Rated 5.0 out of 5.0 by Birthday Stay I stay in New York City an average of 30 to 40 days a year for business, and rarely get to stay for leisure. This trip was pure leisure. We love Chelsea and normally stay at a different Hotel in the area. We decided to stay at the Holiday Inn this visit. We have stayed at his location before but were concerned at how small the rooms were. Even though the rooms are small, we LOVE the location and the Staff is absolutely GREAT. James welcomed us at check in and made us feel welcome! We had friends that were with us on this vacation and they experienced the same welcome. As a Platinum member, who stays in Hotels nearly 200 days per year, I truly appreciate the loyalty program perks and acknowledgment of status. I will definitely be staying here again in the future. October 16, 2014
Rated 5.0 out of 5.0 by Great hotel in good location The staff and rooms here are great. Very reasonable price for middle of NYC. October 15, 2014
Rated 5.0 out of 5.0 by Spur of the moment trip to NYC...and well worth it After a rough week at work, what a better way to unwind than head to NYC for an extended weekend! For the better part of the past 10 years, I have called the Holiday Inn-6th Ave-Chelsea my home away from home. And even though booking this trip was extremely last minute for me, the staff at the hotel was exceptional in accommodating my requests and as usual, made my stay worth it in every way possible. Once the reservation was made, I had the pleasure of working with Mabel (congrats on the new job!!) who assisted with noting my requests and making sure they were updated in the system. I do love the higher floors facing uptown...killer view of the Empire State Bldg :-) Being only a couple of days out, I worked with both Milta and Alex. I would like to thank them for their wonderful assistance and exceptional customer service, from a grateful traveler, who admittedly likes to call to make sure things are on target (maybe more than once). As my arrival date was right around the corner, Mabel, Alex and Milta assured me that everything was a 'go' and they would see me soon. Upon arrival, I was able to meet and greet both Milta and Alex and we were able to exchange 'hellos' while checking in. Although the room wasn't ready when I got there #it's NYC, no biggie#, I was able to get some work done in the new and improved lobby #what a nice open area, kudos to the redesign for sure!# and stopped off at the Prime Café to grab a bite. If you've read my prior reviews, this is by far one of my go to's when I'm staying at the hotel. You can seriously just eat Prime Café your entire stay, and I can say that I may have done this once, or twice. Said hello to Vinny, we chatted, caught up and had a great lunch while waiting for my room. I asked about the staff and how things were going. Everyone is still around, and that is an awesome thing. From Al to Uncle John and Vinny welcoming guests, to Larry and Ron tending bar, Prime is a prime spot. Not to mention the live music outside on the front porch area...great touch! In addition to the great staff mentioned above, I would like to recognize Josue, David and Yanitza for their assistance in fulfilling extra pillow and towel requests, as well as recognizing me by name and always providing a 'hello', 'how are you?', etc. when passing through the lobby. The entire front office staff is personable and considerate and that goes a long way toward satisfying their customers/guests. And I cannot say enough about the concierge staff #Pilar and Carter#. Fantastic recommendations on how to get around town, great knowledge on the who, what when, where and how. Although I've been to the city many times before, having a knowledge source right there to help remind you of where you are going and making wonderful suggestions always helps. To everyone that I've mentioned above , Mabel, Milta, Alex, Josue, David, Yanitza, the Prime Café gang #Al, John, Vinny, Larry & Ron# and the concierge twosome of Pilar and Carter, this was another great stay at the Holiday Inn-6th Ave-Chelsea and I thank you again for making it so. I always look forward to returning to NYC and staying at this hotel. Till we see each other again, Cheers! Eric O. October 15, 2014
Rated 5.0 out of 5.0 by Great view!!! The hotel was close to the FlatIron district and many attractions. Recommend taking in the HighLine which is also a few blocks away and enjoy the views. Overall great experience, the only drawback is the rooms are very small. There were 4 of us and things were tight. The bathroom is very modern and clean but not much bigger than an airport bathroom. If you can handle that, you have a great hotel for the price! October 14, 2014
Rated 4.0 out of 5.0 by I spent 6 weeks at this Hotel I spent 6 weeks at this hotel. It has a great patio for drinks, food and occasional music. The staff was very friendly. The rooms are small, but so are most NYC rooms. It was very close to the subways. I also had a great view of the Empire State Building. October 14, 2014
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