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Rated 4.2 out of 5 by 244 reviewers.
Rated 5.0 out of 5.0 by Last Minute Stay Flight was canceled at Newark and was able to quickly book a room here on the IHG App on my phone. Hotel service was great and room was perfect for my overnight stay until I could catch a flight the next day. A free shuttle to the airport with a very nice driver who helped lift my heavy bags! October 15, 2013
Rated 3.0 out of 5.0 by Expensive and Crowded Don't even bother eating at the hotel restaurant, its extremely overpriced. A quick search will take you to much better options in the area. The hotel location is horrible if you're arriving in a vehicle. I can't even explain the frustration. If there is road construction or accidents it gets really ugly fast. The hotel itself is average. The staff is nice. October 14, 2013
Rated 5.0 out of 5.0 by Great very nice placet to stay and has excelent serviece. October 8, 2013
Rated 5.0 out of 5.0 by Great service Thanks for the great service and freinly atmosphere. The facility is well located. October 8, 2013
Rated 3.0 out of 5.0 by Airport hotel with limitations A busy hotel - Quiet, clean, comfortable room and bed. The hotel is close to the airport BUT hotel buses are not allowed to pick up or drop off at the terminals and have to use P4 - this means you have to use the Air Train - not the easiest with large amounts of bags. This applies to all hotel buses, not just Holiday Inn. Cannot recommend driving to this hotel to or from the car rentals - very easy to get lost. It is impossible to walk anywhere from the hotel so eating is confined to hotel restaurant - slightly expensive, okay service. October 7, 2013
Rated 3.0 out of 5.0 by Great service, small beds Staff was very courteous and helpful. Great location, convenient to airport. Rooms were nice, beds were small. As you come out of the elevator, there was an odor in the hallway, as if it the carpets and floors were dirty. Very noticeable. Having a restaurant on the premise was nice, food was good, but pricey. However, disappointed that even though I was a platinum member, no upgrade was given, no convenient parking, and no free breakfast was offered ( as other HI). Breakfast buffet was expensive. I only wanted a cup of coffee and had to pay $3 and tip since I sat at a table. October 4, 2013
Rated 5.0 out of 5.0 Great Stay I stayed here just one night. I was happy to see there was a full service restaurant on site that was open late. Food was good for both dinner and breakfast. The room was very modern and well equipped for either a business or leisure traveler. There were reading lights by the bed, plenty of outlet to plug in phones, tablets, etc., and the window covering allowed for darkness. If you want a full service health club, you'll need to go outside to find one; I used NYSC. A great hotel overall. I will stay here again if I'm in the area needing to stay near the Newark airport. September 30, 2013
Rated 5.0 out of 5.0 by Excellant Service I had the opportunity to stay at this location for about a month. I can't began to describe how the front desk and Resturant staff made me feel like I was at home away from home. I enjoyed my stay and would recommend this facility to strangers, friends, and family. September 27, 2013
Rated 5.0 out of 5.0 by Outstanding stay, as usual! I have been staying at this hotel for about 9 years and have never had a bad stay. The folks who work here treat me ad if I am an old friend. Everything is ready for the meetings and the staff always checkvduring the day to see if we need anything. Thanks to all for an outstanding stay! September 24, 2013
Rated 5.0 out of 5.0 by Beautiful appointed room and friendly staff The manager was greeting us at 6am and ensuring the airport shuttle left on time. This Holiday Inn has been completely renovated. Very tasteful and traveler friendly. September 23, 2013
Rated 5.0 out of 5.0 by Outstanding"A welcoming team" Outstanding"A welcoming team" . -------------------------------------------------------------------------------- A really great welcome to the USA!The reception team were great and the bus driver " went the extra mile" by taking me to the rental car site in the morning.The pick up arrangements at the airport (late at night )were also very good.Thanks from a tired,but grateful,British couple who will definitely use this hotel again! September 16, 2013
Rated 4.0 out of 5.0 by Close to airport Hotel is located very close Newark airport and have free shuttle, which was very convinient as I had to work there. September 3, 2013
Rated 3.0 out of 5.0 by Not exactly across the street from the airport The room was nice, staff efficient, free wifi and easy access to hotel computers and printer. However, with so many freeway lanes between the hotel and the airport, it required calling the hotel to send a shuttle for pick up and it was difficult to sleep with how loud the cars were. There must have been nearly 15 lanes outside the window. Review would be better if didn't advertise itself across from the airport and if it included advice to contact the hotel to request the shuttle. Request room not looking over the large freeway system. August 25, 2013
Rated 2.0 out of 5.0 by My expectation The reception as gold elite member was unimpressive, as I was offered candy and water, unlike others, where I was offered quality cookies. Though I was given the impression that as a gold elite member I will be provided with news paper in the morning but no news paper was supplied. I was not offered extended check out time. So, my first experience of elevation to gold class member, was not up to the mark. However I must say the shuttle service from Hotel to and from Airport, was unparalleled and I give a big thumping "Excellent" for that service. August 16, 2013
Rated 3.0 out of 5.0 by Great location at moderate service Good location at right price. However, I wish some of the front desk staff were bit more friendly, we didn't feel like welcome to the hotel. It was very indifferent approach. August 14, 2013
Rated 4.0 out of 5.0 by Great value airport hotel I had previously stayed in this hotel when it was a Days Inn and the transformation since being taken over by Holiday Inn is like night and day. The decor is fresh and modern, my bedroom was comfortable, spacious and spotlessly clean and fresh. I ate in the restaurant and found the food great and staff friendly. The free wifi is a real bonus when so many other hotels often charge for this service. I used the wifi and found it very fast and stable, and was able to do business without any problems. Special mention must be given to the airport shuttle bus drivers, they were excellent - always had a smile on their face and were extremely prompt and attentive. This hotel is the perfect stopover if you have a connecting flight at Newark. The only gripe I have is the interpersonal skills of the reception staff member who checked me out at 5 am the next morning ( I had an early flight to catch) It's the first time anyone has checked me out of a hotel with just a few grunts and no questions about my stay or whether he cold provide any further assistance, not even a thanks for staying. All in all a brilliant great value airport hotel, but reception staff could use a little more hospitality training, they seemed more interested in chatting to each other than hotel guests. August 14, 2013
Rated 1.0 out of 5.0 by Uncomfortable Beds The beds were hard as bricks I could not get a good night sleep. August 14, 2013
Rated 4.0 out of 5.0 by clean and convienent Not bad for the area. Would stay again. Very noisy and too many four buses. August 7, 2013
Rated 2.0 out of 5.0 by I thought I was in Detroit. If you fly into EWR on a domestic United flight, the terminal is not served by the hotel shuttle bus. I had to spend $30 for a cab to take me from EWR to the hotel. I realized this after 40 minutes and despite 2 telephone calls to the hotel front desk. The room did not smell fresh, and had not been pre-air conditioned unlike my other hotel rooms elsewhere earlier in the week. Breakfast did not start serving until 6.10am instead of the posted 6am. A small point yes, but a major niggle when time in the morning is tight. Orange juice was extra for breakfast. Every other hotel breakfast I have had in the USA is included. $180 for the night was a rip-off for the level of service received. August 6, 2013
Rated 4.0 out of 5.0 by Available at short notice I missed my flight from Liberty and had to stay the night. I stay at many Holiday Inn properties and this one was better than the normal. Room was good, food in restaurant was nice and business center met my needs. I recommend it. August 6, 2013
Rated 5.0 out of 5.0 by Great service from staff I found the staff to be very pleasant and the food in the hotel bistro to be fantastic. At the front desk Gerald was very friendly and pleasant. Mike and Crystal in the restaurant were both excellant servers. August 6, 2013
Rated 5.0 out of 5.0 by Holiday Inn at Newark It is my third stay at this specific unit; excelent place to rest; excelent food; very good rooms and bed; excelent staff; good price; not as cheap as many others, but, also, not as expensive as some others; the cost x benefit relation is excelent. Definitelly, will come back, if at Newark. August 2, 2013
Rated 3.0 out of 5.0 by Great room, average location, poor service The rooms here are nicely done- spacious, elegant, very comfortable. Other that that, I do not recommend this hotel. While the website claims that it is across the street from the airport, it does not specify that it actually requires a shuttle to get back and forth to the airport and/or mass transit options...and a slow, unreliable shuttle at that. There were several occasions that required us to wait 20 minutes or more for this shuttle. The worst part of our stay, however, was the customer service. The night shift was especially poor. We waited for quite a long time while the front desk changed shifts, then watched them gossip with one another for a while until they remembered that we still needed to check in. When we woke up early for our 4 am shuttle to the airport, the gentleman at the counter was sleepy and unhelpful. I will not stay here again. There was also very little Rewards Club recognition...we got a bottle of water and that was it. August 1, 2013
Rated 5.0 out of 5.0 by Easy booking Quick transfer from(to) airport. Shuttles run basically non-stop. Decent size room. Very pleasant bistro on ground floor. Highly appreciate hotels guaranteeing smoking rooms while online booking. This one does. July 31, 2013
Rated 4.0 out of 5.0 by Comfortable sleep It took 5 days to receive a bill even though. I emailed the hotel a day after check out very unhappy about that July 30, 2013
Rated 1.0 out of 5.0 Filthy smoky rooms Worst hotel I've stayed at in years. Hair in bathroom. Reaked of smoke although requested non-smoking room. Totally ignored by bar and restaurant staff. Would NEVER come back July 30, 2013
Rated 5.0 out of 5.0 by Good night's sleep I didn't arrive until almost 10pm and the bar area was alive and hopping. Seemed like a lot of travelers looking for company; if not overnight, at least fro a drink. Room was clean, quiet and everything worked well. Being only 5 minutes from EWR was key for me to be able to return the car rental and catch an early flight. They have shuttle service, too. July 30, 2013
Rated 4.0 out of 5.0 by comfortable bed, good biz support, very helpful reservation staff Illyanna , member of the reservation staff, was very helpful reserving 3 nights for myself and 3 biz associates front desk day- staff was very helpful with directions to commute into NYC and with biz support services July 24, 2013
Rated 5.0 out of 5.0 by Comfortable, quiet, convenient Airport Hotel In the middle of a highway "spaghetti junction" very near EWR. The pick-up/drop off shuttle was quick and convenient. Very nice staff. Good for an overnight stay prior to flight or moving on to your destination. Recommended. July 14, 2013
Rated 3.0 out of 5.0 by Lousy Food and Service in Restaurant The service in the restaurant was terrible. It was slow and with attitude. We asked for a booth and told they were reserved. Because service was so poor and slow we were in the restaurant for 75 minutes. No one ever sat at the booth that was reserved. Other than that the hotel was fine, average all around. Would not stay here again. July 3, 2013
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