Rated 4.4 out of 5 by 121
Rated 5.0 out of 5.0 by Gale81 Trip to Busch Gardens
Very nice room for the price. Very clean and updated. Beds were comfortable and rooms were quiet. Only drawback was no breakfast unless you went to the restaurant.
October 26, 2014
Rated 5.0 out of 5.0 by Pink412 Excellent Experience
Upon arrival the front desk asked me about the rewards program. I forgot my card, but they found my information and made sure I had my points! She also let us change to a king room rather than a double room for comfort. II also asked for toothpaste and she was happy to help! Always friendly and smiling whenever I asked anything! The room was super comfy and I slept so well! I didn't want to leave!
October 24, 2014
Rated 4.0 out of 5.0 by JRCR Got in late comfortable bed
This was just a quick stop over so didn't have time to spend. The gal that ran the restaurant was very friendly. (AT Night).
The breakfast in the morning was just so so. Not very hot.
October 24, 2014
Rated 5.0 out of 5.0 by MSGOOD913 EXCELLENT CUSTOMER SERVICE
MY STAY AT THE HOTEL WAS WONDERFUL. THE ROOMS WERE CLEAN AND THE BEDS WERE VERY COMFORTABLE.
October 23, 2014
Rated 5.0 out of 5.0 by TravelynCarolyn Pleasant experience
I stayed at this hotel while we were visiting the nearby university. It was conveniently located to downtown attractions, and had ample parking. I had a problem initially because I was not allowed to change my "book early and save" reservation which I accidentally made. However, the hotel stay was very pleasant. The Italian restaurant turned out to be a seafood pub so they definitely need to change the sign, but the restaurant staff ,and the chef who came to check on my meal, did a superb job of being welcoming and providing a first rate dining experience. The crab cakes were delicious! My room was lovely and compared to competitor hotels, I loved that lots of nice clean lush towels were provided--this made all the difference.
October 22, 2014
Rated 2.0 out of 5.0 by seldomsojourner Understaffed
I've stayed at this hotel frequently in the past, and I was dismayed to see upon this visit that the excellent restaurant that used to be in the hotel is no longer there. I had a problem gaining access to my room, and because there was only ONE person on duty (and mind you this was in the late afternoon when many people are arriving and checking in#, it took over an hour and multiple trips to and from the front desk to finally gain access to my room. The college kid on staff who was working the front desk alone was apologetic, but offered no compensation for this inconvenience. My room was clean and spacious and fine except for the drapery, which were frankly rather gross #stained and covered in something gooey, to the point that I did not want to touch them to draw them closed in the evening). They need to try a bit harder, and they need to beef up their staffing. A hotel this large should have more than one person on duty during busy check in / arrival times.
October 22, 2014
Rated 5.0 out of 5.0 by Skinz540 They treated me like family
The entire staff goes out of the way to make you feel at home as if you were a guest in their own house.
October 15, 2014
Rated 5.0 out of 5.0 by BigGene Very Comfortable Stay While on Business
I was very pleased to encounter a professional, courteous and attentive staff. The facility was clean, well appointed and met my business needs. My room had a great floor plan and was quiet. The facility location was strategic for my travel needs and a great value. The breakfast and associated service gave my day a great start. Keep up the great hospitality!
October 10, 2014