Rated 4.3 out of 5 by 85
Rated 5.0 out of 5.0 by Up to Standard Outstanding service
I have stayed at this hotel on 3 different occasions for business. The staff is always very accommodating and go out of their way to make your stay pleasant. Everyone, from front desk staff to housekeeping, is friendly and courteous. I had to make several changes to my team's reservations and each time it was handled professionally and with a positive attitude by all who assisted me. The restaurant on site has changed ownership to my regret. However, the restaurant is not associated with the hotel. I would definitely stay here again.
July 19, 2014
Rated 2.0 out of 5.0 by Firecracker 123 Bad Housekeeping Service
My room was not cleaned one of the nights and someone forged my initials to indicate that I did not want my room clearn, when I specifically requested that it be cleaned.
July 17, 2014
Rated 2.0 out of 5.0 by rickdhp NICE HOTEL
HOTEL IS NICE COMFORTABLE PLACE TO SPEND THE NIGHT.
BREAKKFAST WAS A JOKE MINIOR BUFFET WITH KITCHEN SERVICE. ASK FOR FRIED EGGS TWICE AFTER 35 MINUTES LEFT ON SATURDAY MORNING. I WAS VERY POLITE TO THE WAITRESS NEVER SAID A WORD.
ON SUNDAY MORNING ORDER FRIED EGGS BACON, BACON COMES OUT BLACK NO EGGS, BUFFET ONLY HAS CERAL AND FEW DRIED UP POTATOES AT 8:30 AM
LEFT AT 9 TOLD THE ASSISTANT MANAGER MY KITCHEN EXPERIENCE WAS TERRIBLE. I AM A GOLD PRIORITY CLUB MEMBER AND THIS WILL BE MY LASY CHOICE NEXT TIME I'M IN NEWPORT NEWS.
July 16, 2014
Rated 5.0 out of 5.0 by Ford Smith Competent, Comfortable and Convenient
My family and I stayed at the Holiday Inn Hotel and Suites in Newport News, VA and we all agree It was an excellent experience. The hotel hallways are wide, well lit, and clean. The rooms were spacious, the bedding was comfortable, and plenty of towels.
This is not our first visit to a Holiday Inn but our first to this one in Newport News. We have stayed at the Holiday Inn in Commerce, GA. At both hotels we received the same high standard of care .
July 16, 2014
Rated 5.0 out of 5.0 by Zenn Great Hotel with Excellent Service
I enjoyed my visit. I have traveled to this hotel numerous times and have always had a pleasant stay. The staff is extremely helpful and friendly and they were able to accommodate my needs at the last minute. The room, and the hotel overall, is very clean and well maintained. I recommend this hotel to anyone and am glad that it is here when I need to check in for a trip.
July 11, 2014
Rated 5.0 out of 5.0 by Dev0528 Great Accessibility and super service
Had a very pleasant stay here. This place has easy accessibility to most major area attractions and is conveniently located just off a major highway.
The staff here are very professional and friendly. They are very attentive to your needs and requests.
I would highly recommend staying here in case you plan to visit.
July 7, 2014
Rated 5.0 out of 5.0 by AFscott Clean room
Overall great stay. Wanted a late checkout (12:30) but was told that was not possible.
July 6, 2014
Rated 4.0 out of 5.0 by Missy34 Summer Stay
I think the overall stay at the hotel was good. The room could have been a little cooler.
July 2, 2014