Rated 4.4 out of 5 by 236
Rated 4.0 out of 5.0 by stengler House Hunting Visit
It was your standard very polite staffed and clean cute room. Would gladly stay again.
November 6, 2015
Rated 5.0 out of 5.0 by AndreaDVM Excellent stay, except for wifi, breakfast not complimentary
Called a day ahead to see if there was any chance we could check in early. Gentleman I spoke to was very nice and said he would make a note on my reservation. When I arrived at 12:30 my room was ready. All areas of hotel very clean. Looked either new or recently renovated. Only complaint is the wifi: easy to connect to, but extremely slow; really couldn't do anything so I had to use my own data. Also the website listed complimentary breakfast as an amenity, but apparently you have to purchase an increased rate for included breakfast, or pay when you go which is what I did. Either way breakfast is not complimentary. The breakfast was very good however and there was a waitress that was very nice, brought drinks, etc. so I felt inclined to leave a tip and would've done this even if my breakfast had been included in the rate.
November 4, 2015
Rated 3.0 out of 5.0 by Lucy120 One night
Things I expected were not available. Pillows were awful. No ice. No WiFi. No shower cap. No Coffee condiments. Construction over entrance.
October 27, 2015
Rated 3.0 out of 5.0 by haleyhytt Better then others in the area but not WOW
It's a comfortable bed without bugs...and the service staff were very friendly and helpful...but nothing that makes you feel like now this is a great deal....The rooms are kinda bland and out of date...the bathrooms smell like beach and the pool had lights hanging on the bottom....As an aquatics director that just seems sketchy. Not to mention there isn't proper ventilation in the pool area so it is super humid and smells like chlorine.
October 26, 2015
Rated 5.0 out of 5.0 by Bobby D - Richmond Great Choice in Newport News
Great Choice in Newport News
We stay here a few times a year or more to visit family and visit the area.
This continues to be a great choice for us and we are always impressed with the friendliness and engagement of the staff. Two team members who always provide stand out service and a great customer experience are Jalesa at the Front Desk and GM David.
They are always willing to meet a need or request, they remember us by face and welcome us back. This is always very much appreciated.
The rooms are clean and the beds are comfortable and we sometimes have time to use the nice indoor pool.
We say often that it is the staff that make or break a hotel. The staff here, again especially Jalesa and David, help make this a great choice.
The hotel is also very convenient to all the activities and is just off 64.
The only thing the hotel needs is to reopen a good quality broad restaurant. This has been lacking since Fiorello’s closed. To be fair there are plenty of good restaurants in the area, but it is convenient to have a good non-cookie cutter restaurant on site like Fiorello’s was. While there has been a restaurant on site in the meantime it does not reach the quality that was there before. The good news is the GM David tells me they are weeks away from a revamped restaurant that should be greatly improved! We cannot wait to try it out hopefully next time we are in town.
Overall great location for your next stay in Newport News
October 21, 2015
Rated 5.0 out of 5.0 by Woman of Faith Friendly Staff, Great Location
The Staff was very helpful and friendly and recommended some fantastic restaurants nearby! The room was clean, comfortable, and nicely appointed. The property is centrally located to all of the many attractions the area has to offer.
October 20, 2015
Rated 5.0 out of 5.0 by Maybaby Satisfied
housekeeping was great ! Cleaned the room with great attention. Met our request for changing the bedding happily. The staff was very helpful when we left luggage behind.
October 13, 2015
Rated 4.0 out of 5.0 by CNUpride CNU family
This hotel was one of the cleanest hotels that I have visited. I am very picky and I notice the littlest things that can make my visit uncomfortable. I didn't like the air conditioning unit because it was outdated and noisy. The breakfast was more than I expected. The food was prepared fresh; without using a microwave. They did not offer other items on the grill as advertised or pancakes/waffles which made my husband upset. The coffee was really good. The waitresses were amazing. They were so busy and efficient. They worked well together and were there to help when needed. I will book this hotel for every stay.
October 8, 2015