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Rated 3.9 out of 5 by 66 reviewers.
Rated 3.0 out of 5.0 by Reserved a King bed suite, but was given a regular room I requested a king bed/ suite on the second floor 2 months prior because I was concerned about receiving a room that allowed smoking. When I arrived they said they no longer had the room available and tried to give us a regular room. After waiting for about 15 minutes and refusing to accept the room, we were finally given a suite on the 4th floor which was a smoking floor. The minute we stepped off the elevator we could smell a ton of smoke. It seems that the hotel overbooked on this particular day and gave our room to someone else. No apology or explanation was given and this is unacceptable. August 18, 2014
Rated 5.0 out of 5.0 by Great hotel, very friendly people, WONDERFUL stay! On August 8, 2014, I stayed at the Holiday Inn in Norton, VA. We came in for only 1 night and the purpose of our visit was to see Virginia's official outdoor drama, "Trail of the Lonesome Pine". The experience at the hotel was wonderful! We were very tired on our arrival, but check-in didn't take any time and the staff at the front desk were very friendly. We went to our room to find one of the cleanest rooms I've ever stayed in. The linens smelled so good and they were so comfortable. Just what we needed for a nap prior to dinner. We went to the dining room, which had a very gracious hostess. The only thing I would liked to have seen different was an opening at 3:30 or 4:00 P.M. instead of 5:00P.M. The flounder was fresh and the meal was delicious. We then drove the 13 miles to Big Stone Gap to see the play. It was a very relaxing stay and if I'm back in the area, I will definitely stay there again. August 15, 2014
Rated 4.0 out of 5.0 by Great breakfast service Our waitress during breakfast did a great job and the food was good! August 13, 2014
Rated 1.0 out of 5.0 by Room had a foul odor I was most surprised that a Holiday Inn property would have a room that smelled as bad as this one. We had to close or block all of the drains and keep the bathroom vent fan on the whole evening. However, the room itself was clean and well appointed. The person who took my reservation via phone seemed inexperienced and appeared to be poorly trained for her job. I will most-likely go on to Abingdon, VA in the future when I have work in the area again. August 3, 2014
Rated 4.0 out of 5.0 by Clean room and good service Overall the hotel was very nice. Room was clean and the staff friendly. July 30, 2014
Rated 5.0 out of 5.0 by IMO Best place to stay in Norton/Wise Comfy pillows, clean rooms, great restaurants nearby and I hear in the Inn as well. The only two things that were disappointing were the pool and the window curtains. The window curtains would not shut and there was a bright light outside our room and also felt like someone may be able to see inside the room since the curtains were for looks only. Since the lighting was great for security I would just like to be able to shut the thick part of the curtain. The pool was disappointing due to size, low depth and extreme heat. I would personally make it a nice cool pool room in the summer and keep the heat for the winter. July 27, 2014
Rated 1.0 out of 5.0 by Comfortable bed but you over pay for it Restaurant food not worth the money, Bar prices over priced for just one ounce of alcohol. July 26, 2014
Rated 5.0 out of 5.0 by THANK YOU! We were in town for the annual RAM event. My wife, son and I were SO PLEASED with the Holiday Inn. We were greeted by a very friendly staff; they were all courteous and respectful. The accommodations were wonderful. Clean, new and VERY comfortable. The pillows were amazing and the beds very comfortable. Spacious, clean bathroom. The Skybar was a HIT. I WISH I could have stayed awake for the Karaoke on Friday night. The TEN CENT wings were good... what a bargain! We already made our reservations for next year! THANK YOU! July 24, 2014
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