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Rated 4.0 out of 5 by 70 reviewers.
Rated 4.0 out of 5.0 by Clean and friendly Pros: Well lit and felt secure; I worked late hours and never felt unsafe; clean, staff was friendly. Cons: Most uncomfortable beds on the planet! My back hurt so badly after my three week stay I could barely stand up straight. Bar/restaraunt not open late, pool was always foamy and very smelled so strongly of chlorine- wouldnt even go in. August 22, 2014
Rated 5.0 out of 5.0 by Comfortable, Clean, and Great Service This is a very nice hotel for the money. We have tried other hotels in the area this summer, and my family has voted Holiday Inn as the one to stay in as we travel back and forth to visit our daughter at college. August 20, 2014
Rated 5.0 out of 5.0 by New Everything about the hotel was wonderful. It seemed a little "short staffed" at times - waiting for a few minutes before someone would return to the desk. All employees were very friendly and helpful though. August 20, 2014
Rated 5.0 out of 5.0 by Nice clean rooms and great service Great hotel to stay. The staff are very friendly and go out of there way to make sure your stay is to your satisfaction. I would highly recommend this hotel. August 19, 2014
Rated 3.0 out of 5.0 by Reserved a King bed suite, but was given a regular room I requested a king bed/ suite on the second floor 2 months prior because I was concerned about receiving a room that allowed smoking. When I arrived they said they no longer had the room available and tried to give us a regular room. After waiting for about 15 minutes and refusing to accept the room, we were finally given a suite on the 4th floor which was a smoking floor. The minute we stepped off the elevator we could smell a ton of smoke. It seems that the hotel overbooked on this particular day and gave our room to someone else. No apology or explanation was given and this is unacceptable. August 18, 2014
Rated 5.0 out of 5.0 by Great hotel, very friendly people, WONDERFUL stay! On August 8, 2014, I stayed at the Holiday Inn in Norton, VA. We came in for only 1 night and the purpose of our visit was to see Virginia's official outdoor drama, "Trail of the Lonesome Pine". The experience at the hotel was wonderful! We were very tired on our arrival, but check-in didn't take any time and the staff at the front desk were very friendly. We went to our room to find one of the cleanest rooms I've ever stayed in. The linens smelled so good and they were so comfortable. Just what we needed for a nap prior to dinner. We went to the dining room, which had a very gracious hostess. The only thing I would liked to have seen different was an opening at 3:30 or 4:00 P.M. instead of 5:00P.M. The flounder was fresh and the meal was delicious. We then drove the 13 miles to Big Stone Gap to see the play. It was a very relaxing stay and if I'm back in the area, I will definitely stay there again. August 15, 2014
Rated 4.0 out of 5.0 by Great breakfast service Our waitress during breakfast did a great job and the food was good! August 13, 2014
Rated 1.0 out of 5.0 by Room had a foul odor I was most surprised that a Holiday Inn property would have a room that smelled as bad as this one. We had to close or block all of the drains and keep the bathroom vent fan on the whole evening. However, the room itself was clean and well appointed. The person who took my reservation via phone seemed inexperienced and appeared to be poorly trained for her job. I will most-likely go on to Abingdon, VA in the future when I have work in the area again. August 3, 2014
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