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Rated 3.9 out of 5 by 53 reviewers.
Rated 4.0 out of 5.0 by Good Quality I've been staying at the Norton Holiday Inn for about five years now. There's been improvements in the exterior, better parking and landscaping. This is a big plus, it did not have "Curb Appeal" before. The rooms very good and very clean, but are starting to show some age. Some wear and tear and a few maintenance issues. Still a great room, just starting to age. Lighting is very poor in the rooms. Pet Friendly and the quality of the room is what keeps me coming back. July 9, 2014
Rated 5.0 out of 5.0 by Polite and Helpful Staff Every employee we encountered was helpful, courteous and provided information, food, and assistance when we needed it. Enjoyed our stay July 7, 2014
Rated 5.0 out of 5.0 quiet and restful I stay for business and I'm able to work and rest undisturbed. July 7, 2014
Rated 5.0 out of 5.0 by Surprisingly nice place. The pillows are to die for. I must have my own. The rooms are super clean. Our room was huge. Could have used a larger table since there was so much space. Some real glasses would be nice, I dont care to drink out of a plastic cup unless I'm gargling at the sink. But I loved our stay here. Staff very friendly. Could have used a free breakfast bar. July 3, 2014
Rated 5.0 out of 5.0 Very good accommodations Excellent personnel, beds and pillows. Very clean facility. July 2, 2014
Rated 1.0 out of 5.0 by DISSATISFIED... doesn't meet Avg Standards for Holiday Inn Management staff should be required to visit other Holiday Inn locations to experience what a QUALITY, CUSTOMER service hotel experience feels like compared to this location (Norton, VA). Booked 7 Non-Smoking Rooms and only received 1 key card for each room. Rooms with double beds are only Full size (not queens). Swimming pool extremely small for size of hotel. Most rooms do not have mini-fridge nor microwave. Carpets were filthy and needed cleaned. No free continental breakfast available. Told via phone call prices for rooms were higher due to their "great restaurant/sky deck". Upon check-in Friday a big sign was out that stated Restaurant CLOSED for private party; could not use restaurant. Saturday morning tried restaurant for breakfast, waited to be seated for 15-20 minutes, after acknowledged to be seated -- no clean tables available and then overheard another customer getting breakfast to go because their Tour Bus was leaving and they had been waiting 45 minutes for eggs and toast; didn't stay; waitress said they were short staffed for how busy the hotel is; supposedly hotel was booked up. Housekeeping also stated that they were short staffed for the entire weekend when we were asking for fresh towels. Room 327 (upon check-in) walked into the room and previous guests had been SMOKING in it! Smell was sickening and front desk just said sorry and they would send housekeeping up with air freshener!! DISGUSTING, what about a different room?? Where is the customer service (for this wedding party)?? We had family members that upon check-in didn't actually check-in due to the poor attitude of front desk staff (young, white female with long black hair) they left and stayed in a different hotel. This same young lady played on her tablet a lot while at front desk!! Saturday evening a room (not with our party) had ordered room service and the dirty tray(s) with dirty dishes sat out in the hallway all evening, all night and was still there in the morning!! We stayed there for a special occasion (wedding) and the hotel was a huge disappointment!! DON'T STAY HERE!! June 30, 2014
Rated 4.0 out of 5.0 by Nice stay Pleasant stay. Nice staff and good food. Good location. June 23, 2014
Rated 5.0 out of 5.0 by Business Traveler This hotel was clean, nice, and easy to find. The bathroom was large, the TV was easy to work, and the AC worked well. June 23, 2014
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