Rated 3.9 out of 5 by 32
Rated 1.0 out of 5.0 by bmullis1 loud and a great disappointment
Took the times trying to check in. No parking due to the restaurant guest. All night in my room you could hear the road traffic. I stay in a holiday inn or express 32 times a year and this was my first bad experience
October 5, 2013
Rated 5.0 out of 5.0 by mike64n88 very clean rooms and friendly staff
Stayed at the holiday Inn in Norton,va. was there to visit friends.The staff was very friendly and proffesional.the rooms where very clean and the beds are very comfortable. Highly rec ommend staying there.
September 25, 2013
Rated 5.0 out of 5.0 by DT757 Great service
Welcoming and accommodating staff, clean rooms with comfortable beds. Stay when visiting my son at UVA College at Wise; convenient to campus. Pet friendly.
September 25, 2013
Rated 5.0 out of 5.0 by dp7790 Customer Service
In my opinion, you have the nicest group of people at this location. Everyone has a smile and ready to assist you with anything you may need. The staff really make you feel like they want you to be at their hotel. This means a lot. Will definitely stay again when in the area.
September 21, 2013
Rated 3.0 out of 5.0 by Rodneyae Ask for the quiet side
Nice hotel, great location, but make sure you ask for the quiet side of the hotel. If not the sound of the trucks and their jake brakes are sure to keep you up all night long. Staff is great, hotel is clean and comfortable and sever places to dine withing walking distances.
September 4, 2013
Rated 5.0 out of 5.0 by TheAnt Very nice hotel
Hotel was great as was the service. Should you have a need to visit this part of the world, would definitely recommend this property.
August 24, 2013
Rated 5.0 out of 5.0 by StatetoState Best place to stay in this area.
I stayed here in July 2013. It is the best hotel in this area. I have stayed at the surrounding ones and this is by far the cleanest and more modern of the ones offered. The staff was very helpful with questions and did their best to find out answers to things they did not know. The room was very clean and the bed was comfortable. The food here is not that good and I cannot recommend trying it. I was told that their chef had recently left and they were trying to redefine their menu. There are chain restaurants close by though that are OK.
I will stay here next time.
August 24, 2013
Rated 2.0 out of 5.0 by Serenitysis Horrible bed hard as a rock!!
The bed we slept in was so uncomfortable I barely slept the two nights we were here. The towels in the bathroom were extremely "thin", no volume to them at all. The housekeeping staff did not leave us an extra roll of toilet paper, good thing we carry our own. We ate breakfast in the hotel restaurant....don't waste your money. Food was fair and service was nonexistent. We have stayed here in the past but will be looking for another place to stay on our return visit. The one good point is that the staff was very friendly.
August 2, 2013
Rated 5.0 out of 5.0 by Sally707 Nice Changes to the Hotel Restaurant Menu
I thoroughly enjoyed the new express breakfast and dinner selections were great. I will be back!
July 29, 2013
Rated 4.0 out of 5.0 by feldos Best Place to Stay in the Norton Area
I will be in the Norton area for business frequently. This is the only hotel where I would stay. The hotel is fairly new and reasonably appointed. It is a busy place!! It was completely full for the entire two week period of time I was there earlier this month.
Good variety of guests- lots of families, business travelers, older folks, etc. Very safe area that is easy walking distance to five restaurants, including one in-house that has a nice selection and competitive prices. Also, a short/moderate drive to many other restaurants, such as fast food. My room was comfortable, clean and quiet. Front desk staff were very nice. Wes and Johnny were particularly helpful at the desk.
July 27, 2013
Rated 3.0 out of 5.0 by Perkiegar Don't plan to use the internet on their computer.
Last year when I stayed, every time I needed to access the internet in the computer room, I could not get online. Multiple times I asked for help and they would say to unplug and re-plug in modem. Once in three-four times it would come up. They would insinuate this was the first time it had happened. It was the very same situation this year. Only thing is this year no one could ever get it on. I tried this a total of 5 visits to the computer room and never once got to use it. I will probably skip this hotel next year as I need the access for my work. It seems it would be a necessity for business guests.
June 30, 2013
Rated 2.0 out of 5.0 by JBHl Room # 204 (Do Not Stay In This Room)
The employees were nice, but the room that was selected for me SUX'd! Room # 204 should be turned into a meeting room or a service area..........
The room is on the side that is facing A BYPASS HWY IN NORTON. VERY NOISEY.... LOUD TRUCKS, ETC
HI did provide earplugs inside the room for my use, this should have been a BIG CLUE........... MY BAD!
I did talk to the night rep about moving to a different room the next night, but after the NON Relaxing stay in room #204 I choose to relocate to a different hotel that was nice and quite..
June 8, 2013
Rated 5.0 out of 5.0 by JackM2 Comfortable, Clean and Pet Freindly
The Pet Friendly nature and the quality are the primary reason I selected this hotel. I stay at the Norton Holiday Inn several times per year and always find it to be the best in the area. The rooms are clean and well-kept. The staff is very attentive and their pride shows. Positives: Staff, Restaurant, Internet, Quality, Cleanliness and Pet Friendly. Negatives: Bathroom lighting is low, parking lot is showing wear and little more green space/landscaping would help paint the hotel’s exterior to match the quality of the rooms.
April 5, 2013
Rated 5.0 out of 5.0 by TORTHO OUTSTANDING STAFF
GREAT PLACE TO REST REFRESH OR LINGER FOR A WHILE. STAFF IS HIGHLY COMPETANT WELL TRAINED. GREAT LOCATION. EVERYTHING A TRAVELLER NEEDS.
March 13, 2013
Rated 1.0 out of 5.0 by Cwwopper Hard to sleep
You do not want to have a room the faces the road. It is so loud they give you ear plugs in your room when you check in. I will not stay here again!
March 8, 2013
Rated 5.0 out of 5.0 by DLove Nice Stay
At this nice Inn the stay was very comfortable and the furnishings were above average. Although the beds could have been a little bigger I slept really comfortable.
February 28, 2013
Rated 4.0 out of 5.0 by wildjack Good Place
Staff, motel, great. Only two faults I have is the noise on the road side rooms and the bar is now smoke free.
February 10, 2013
Rated 3.0 out of 5.0 by JP99 Terrible WiFi
The internet connectivity at this hotel is not very good. The connection is very low, after performing a speed test it registered at under 1mbps. For the internet to be so readily available at many restaurants and hotels, to have this constantly be an adventure isn't a positive for the hotel. I've stayed about a half dozen times and each stay presents a separate experience with the internet. Other than the internet the hotel and rooms are nice!
February 6, 2013
Rated 1.0 out of 5.0 by Dawgman1999 A Night Club In The Making
This is the loudest hotel outside of Vegas that I have stayed in this past year. The hotel is shoddily built with paper thin walls and floors, windows are not sound proofed and it has smoking rooms. The hotel reeks of smoke!!! I was moved 3 times due to traffic noise because the hotel sits at a major traffic lighted intersection and the hotel is literally within 5 feet of the light on a hard corner. The Staff was very nice and did their best but it's the owners fault and not the Staff's. It is also the nicest hotel within 50 miles,so, I really had no choice for 3 days. Will I stay here again? Not on our life!! If im in the region again, I will stay in Kingsport, Bristol or Johnson City and drive the 50 miles. The hotel should be torn down and rebuilt to current standards with concrete floors and double pane windows as well as extra thick walls. The rooms are nice though. But never again!
December 13, 2012
Rated 4.0 out of 5.0 by frequenttraveler21 Clean Hotel
This was a cleaner hotel and very comfortable. The man that was checking me in was extremely helpful and nice. The only complaint I have is with the cleaning. Being a frequent traveler I noticed that the housekeeping was by far the worse I have encountered. The beds were barely made and towels not picked up, plastic cups not replenished, and so on. I still feel that the room was clean it was just the little things that you are so accustomed too.
December 4, 2012
Rated 5.0 out of 5.0 by Swiss99 Positive experience
We stay at this property each time we travel to the Norton/Big Stone Gap area. We always receive outstanding service and an excellent room. Food from the restaurant on the 5th floor is always great. The staff greets us each and every time we come and go, which is a pleasant surprise.
October 26, 2012
Rated 5.0 out of 5.0 by Nseiki102 WONDERFUL SERVICES
The service here was great. My brother, niece, fiance, and I were staying here for a funeral. My brother and niece were traveling separately. I was able to put his name on the room so he could get a card and they also were baking cookies as the priority club gifts so I asked the lady , since we arrived before they were done baking, if she wouldn't mind giving it as a treat to my niece when she arrived with my brother ( my niece is only 5 ) . They arrived at our room and my niece was so excited about the cookies that she received. It was great service. Whatever I needed or any questions I had were instantly answered. The room were comfortable and even the maids smiled and gave us information about the town. I would recommend staying here if you have never been to Norton before.
October 25, 2012
Rated 5.0 out of 5.0 by vaboy Nice Hotel
This hotel is very comfortable and very nicely furnished. Staff is friendly and helpful. Just wish the food was not sit down restaurant only. Having snacks available would be helpful for travelers.
October 14, 2012
Rated 5.0 out of 5.0 by jhawkins Enjoyable Stay!
The Holiday Express Norton is a great place for a weekend get away. The hotel staff were outstanding! Clean rooms, comfortable beds. The restaurant upstairs is a 5 star in my book! Great food, drinks and service!
October 12, 2012