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Rated 3.9 out of 5 by 221 reviewers.
Rated 4.0 out of 5.0 by Relaxing The waterpark is starting to show its age, but is still nice. Lifeguards do a great job keeping an eye on things September 3, 2014
Rated 4.0 out of 5.0 by wedding Clean hotel, would of liked a complimentary breakfast for the cost of the hotel stay. September 3, 2014
Rated 4.0 out of 5.0 by Great Hotel We have stayed at this hotel twice for one night stops along our travel route - the waterpark is a great way to burn off energy after a long day of sitting in the car. We had the unfortunate experience of having a filthy microwave and questionably cleaned shower on our second stay, but the front desk took care of the issue promptly and I am willing to chalk this up to "everyone makes mistakes" - as long as it doesn't become a habit in their standard of cleaning. We will stay again. September 2, 2014
Rated 5.0 out of 5.0 by Front Desk Staff is Awesome! We spent about a week at the hotel at the end of August. The ladies on the front desk staff were so nice, helpful, and accommodating of all our requests and questions. They really went above and beyond for us. The rooms themselves are big and comfy. Breakfast had a wide variety of options. The water park was very cool. Would definitely stay again. September 2, 2014
Rated 5.0 out of 5.0 by Water Park Great stay for families with a fun waterpark. Passes were included with our reservation. Well supervised with 3 exciting slides and a lazy river. On site restaurant was handy. Close to Albertville Outlets. September 1, 2014
Rated 4.0 out of 5.0 by Family Staycation Our overall experience was good. Our room was nice and clean and the pool and watersides were a lot of fun. One area of concern for us, was the that restaurant did not have ingredient lists for food. Our daughter cannot have dairy, and the cook was not able to check if the chicken fingers etc on the kids menu had dairy. They expressed that the food comes in bulk and the ingredients are not listed. With all the food allergies and restrictions today, this was surprising to us. This is a challenging thing to deal with when we are away from home and we depend of restaurants to be able to help us determine what our daughter can safely eat while we are enjoying a meal out. Dinner was good, but unfortunately the breakfast buffet left much to be desired. Secondly, there were a lack of double rafts for the pool. We had to wait an hour to get a double raft so that we could go down the slides with our younger children. Because there seemed to be a shortage, people were holding on to them even during breaks. Thank you for hearing our feedback on our recent stay. Overall, we had a great time! Sincerely, September 1, 2014
Rated 4.0 out of 5.0 by Decent for the problems that occured. We became under the impression that the cleaning staff was understaffed but for the problems that occurred we were compensated by the hotel staff, also they have free kids meals so that was a big incentive for this hotel. Overall I would say it was a good stay, everyone was polite and helpful. August 30, 2014
Rated 2.0 out of 5.0 by rude staff over priced and NOT WORTH IT When I booked my reservation I requested an early check in with a noon checking time I also requested a late check out of 3pm, when I made my reservation the person said this will not be an issue. We traveled all morning and my infant, toddler and older child had enough of the vehicle. We got in about 12:30 and the receptionist snapped at me and check in time is 4pm, I said I understand this but was told I could come early she said no no no we don't do that here! Very rudely!!! I had many other interactions with other receptionist there and all extremely rude!! Not worth the money NEVER AGAIN!! Top it all off the beds are hard as a rock! August 28, 2014
Rated 4.0 out of 5.0 by good bed and and service Good bed, good food, good service, like the shower, like the microwave good refregirater, nice staff, Nice parking. August 28, 2014
Rated 4.0 out of 5.0 by Great Hotel, Water park short of tubes The hotel and restaurant staff were wonderful but we had a less than stellar time at the water park. The weekend we chose to travel had the water park pretty empty and still the place did not have enough tubes to use on the water slides and lazy river. We waited around a total of about 3 hours our first day there and had no luck in getting even one tube to use. I had two sad kids going to bed when we finally called it a night and they were not able to do what we came to do (the trip had been planned around this location because of the two tubing water slides offered...that they could not even use). August 28, 2014
Rated 2.0 out of 5.0 by Hair & Bugs The linens had not been changed. There were bugs (although dead) and hair in the sheets. Had to go to desk to get new clean linens- they handed them over for us to change. Very poor customer service all the way around! I did not talk to the desk the next day, but I am glad for this opportunity to make a comment. I feel we should be compensated for this terrible experience. August 27, 2014
Rated 5.0 out of 5.0 by . ******************************************* great water park ********************************************** August 27, 2014
Rated 5.0 out of 5.0 by Great experience! Lovely room, clean and quite large. Fridge, micro, coffee. Comfy beds, lots of pillows. Quiet, great a/c. Waterpark was a big hit. Our grandkids said they liked it better than Great Wolf Lodge in WI Dells!! Not crowded except a little in the early evening. We went Thursday night hoping that would be the case and it was. Guests have access to the Waterpark from 2pm til 2 pm which was perfect. We will be back!! Quote from the local 8 yr old "Whoa, how come this was here all the time and I never knew about it?" August 25, 2014
Rated 5.0 out of 5.0 by Great Experience We had a great experience at the Holiday Inn in Elk River Minnesota. The water park was perfect for our family! It had a spot for our younger children and also enough to do for our older children! It kept everyone busy and occupied for the two days we stayed! The rooms were set up nice as well. We liked that the beds were separate from the living area and also the toilet and bathtub were separate from the extra sink and mirror. We ate supper at the hotel restaurant as well! The food was good and the waitress we had was AMAZING!! She adored our kids and was right there whenever we needed something! Overall this was an excellent Mini Vacation for our family! August 23, 2014
Rated 5.0 out of 5.0 by Great size of room and great watermark We enjoyed our room size very much. The kids were also very happy with the waterpark. August 22, 2014
Rated 2.0 out of 5.0 by Room wasn't ready, internet didn't work. The room wasn't ready upon attempting to check in (1/2 hour after the stated check in time). After waiting 20 minutes, I was offered an inferior room at the same rate, which I had to accept due to by travelling companions time constraints and need to be in an online meeting at 5:30. Unfortunately, the wifi provided by the hotel would not connect. I was able to use my phone as a hotspot and get my travelling companion connected, however this should not have been necessary, and furthermore indicates the problem was not with her computer but with the hotel's wifi. Overall very diappointed. August 20, 2014
Rated 4.0 out of 5.0 by Great look & very spacious room, but... I've always trusted Holiday Inn with comfort & cleanliness. We had a very spacious & beautiful room but my bed sheet & comforter had blood stains on them. I informed the Front Desk Manager & she was very nice & has excellent customer service skills. She quickly apologized & gave me a $100 discount off my bill, which I truly appreciate. The only thing I disliked was the housekeeping staff who came to my room to whom I showed the stains to. She had an unhappy look on her face. Of course, I understand, it had a negative impact on the housekeeping service, but, hey, I don't deserve that face even though I was given a discount. The discount doesn't erase the fact that I had a bloody comforter on my face that night. I honestly did not see it when I went to bed as the part of the comforter where the stain was might have been tucked in the sheets. What I noticed when I sat on the bed to watch tv & ate my ice cream cake was the blood stain on the corner of my sheet, which I dismissed at first as I thought it was a stain from my chocolate ice cream. I didn't connect the dots until the following morning when I woke up. Also, my kids showed me a gum stuck under the picture frame on the wall in the kids' room. One of the pillow cases had a yellowish stain on it. I didn't mention it anymore to the hotel staff because I was already displeased by the look on the face of the housekeeper. Sorry, Heidi (the F/D Manager), you were extremely nice & professional but the housekeeper was awful. August 19, 2014
Rated 4.0 out of 5.0 by Comfortable beds This place was very nice for the convenience that we needed and was very comfortable. August 19, 2014
Rated 5.0 out of 5.0 by large room I took my granddaughter and a friend for a birthday celebration and to play at the water park. we had a 2 room suite which was perfect so they could be silly and i could still get some sleep! Everthing was very clean and roomy. and even though they were setting up for a concert the next day, there were no disruptions except for parking and the hotel did a very good job of handling that! August 19, 2014
Rated 4.0 out of 5.0 by Friendly staff Staff is very nice overall this is a nice place to stay especially if you have children it is very family friendly. I would stay here again. Lots of things to do for the family. I appreciated free coffee in the lobby in the morning. August 16, 2014
Rated 5.0 out of 5.0 by great water park in town with grandchildren for hockey loved water park water temp was just right. liked local business next door easy access to roads great lighted parking August 14, 2014
Rated 5.0 out of 5.0 by Fun Evening! I used one of my reward nights from the IHG club... the staff was so nice and my suite was awesome! I love the Holiday Inns and Expresses Chain! August 13, 2014
Rated 2.0 out of 5.0 by Would NOT recommend! The staff were not incredibly welcoming, the room felt dirty, there was a brown stain on the blanket on the bed, and the shower curtain reaked of mildew. Will NOT stay in a Holiday Inn again! August 13, 2014
Rated 2.0 out of 5.0 by Bed ok, but not the cleanest or best service The Holiday Inn was acceptable, but service and cleanliness were rather poor. First, we were in town for a wedding and the front desk could not tell us if we would be able to check in a 1/2 hour early or not. The room obviously had not had a thorough cleaning in a long time as there was dust built up on the tops of the beds and in the hair dryer and the carpets had not been cleaned in a while. On the second day of our stay, our room was not cleaned or re-stocked. When I asked for some coffee in the evening and said our room had not been cleaned, the gentleman at the front desk did not even inquire or apologize, but just gave me some coffee. The next day when we needed cups, the woman at the front desk was very thorough; she apologized, made sure we got our coffee right away, and followed up. It is an ok hotel and I'm sure a good place for families, but the service and cleanliness could certainly be improved for the price. August 13, 2014
Rated 5.0 out of 5.0 by Nice rooms and great service Stayed with my family to enjoy local attractions. Hotel was great. Check in was easy and fast. Room was in great shape, very nice. Was nice to have a fridge in the room for our drinks and snacks. Left for our outings and came back to a nicely cleaned room and restocked linens in the bathroom. Visited the waterpark and kids really like swimming and playing. Was great that the waterpark was included in our room fee. Wish there would have been a continential breakfast but ate at the restuarant and had good food. Kids ate for free so that helped with the expense. Nice hotel will stay again. August 12, 2014
Rated 2.0 out of 5.0 by very dissapointed as we always use holiday inn First, couldn't get a room, asked at reservations for a early check as we had to drive for 4 hours to get there, they told us not a problem they would notify the hotel. Got there and was told by a snotty little girl "we don't do that, you can use the pool for the next 3 hours if you'd like". My husband just had his knee replaced. And just needed to lie down after the long drive. So we sat in the car for 3 hours until check in. Finally in the room, it smelled! Cigarette smoke in the bathroom, dirty finger prints on the shower curtain, blue sequends on the carpet, long hairs hanging off the lamp by the bed. And smelled of body odor. Oh well we're here. Housekeeping asked the next day if we wanted the room clean. I said YES we will be out of the room after 11:30 am. NEVER GOT CLEANED! And to top it all off, we got a letter under the door telling us as a IGH member, we we're given the best service. How sad if that were true. Also, that first check in, she said she had to deduct the stay immediately, as we used a debit card. I said ok, and she ran it , then wouldn't give me a copy or a receipt! She said it was policy to hold it until check out. I had to ask the clerk at the time we checked out a day latter for a copy of the bill. As it was two separate reservations. She was very nice and looked it all up and helped me with getting the bill. We will never stay there again. August 11, 2014
Rated 3.0 out of 5.0 by Comfortable rooms, poor pool experience We are regular Holiday Inn guests. We chose this location due to the swimming pool and waterslides. The pool staff were not 'inviting' - with the exception of one guard who smiled and chatted/joked with guests. It is a family oriented pool, including very young children; however, my young daughter quickly got cold and wanted to sit in the hot tub. The hot tub only allows ages 12 and up. My daughter dried off and came to sit on the edge of the hot tub and dangle her feet while I warmed up and she was asked not to do that. I was forced to choose between relaxing in the hot tub or spending time with my daughter - I chose my daughter. Once my daughter warmed up she did not want to swim again. I spoke with pool staff about my experience and they were unsympathetic. I shared my experience with the hotel manager and he was very responsive. August 11, 2014
Rated 5.0 out of 5.0 by Always consistent We have stayed here a few times and everytime it is a wonderful experience. The rooms are great and the beds are comfortable. The staff are really friendly and helpful. It is close to shopping which is a bonus! August 11, 2014
Rated 5.0 out of 5.0 by Great Family Atmosphere The Holiday Inn Elk River was a fantastic place to stay! Our children had a wonderful time in the water park, our room was great, and the staff was so friendly! We'll definitely be back! August 11, 2014
Rated 5.0 out of 5.0 by Great Stay Enjoyed staying in a 2 room suite with 2 queens in one room and a pull out couch in the other. Had a great stay. Really enjoyed the staff. Excellent time at the waterpark, although kids under 12 are not allowed in the hot tub which was our only downer. Waterpark is excellent for all ages. Food was great too and we enjoyed eating poolside. August 9, 2014
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