Rated 3.8 out of 5 by 105
Rated 5.0 out of 5.0 by Brandy887 Great Hotel!
This is a clean fun hotel to stay at. The water park is amazing for all ages and hotel is very clean. We will stay here again!
December 3, 2013
Rated 4.0 out of 5.0 by PJ89 Great staff
Everything was great except one thing. We had a corner suite and the wireless was terrible. Maybe one bar . I needed to be able to take care of some business and it was impossible to do in my room. When I brought it up to the front desk they just said it was bad around the edges. To me, that's not really an excuse for hotels now days. I should be able to log onto the internet no matter what room I am in. Everything else was amazing.
November 24, 2013
Rated 5.0 out of 5.0 by minneapol Great Family Fun Package”
We thought it would be fun to take our 4 young grandchildren to a water park we had not been to yet. We took their "Family Fun Package" and stayed two days. Included in the package was a two room mini suite that all six of us were very comfortable in. Also, 4 water park passes, pizza, pitcher of pop for each day and game room tokens. This hotel is super clean and an equally clean and fun water park. Lots to do for all ages. Inside the park the snack bar has lots to choose from wine. dip n' dots, smoothies etc. We ate the pizzas poolside. The lifeguards were attentive which we appreciated and life jackets were also provided if you wanted one. The only restaurant attached to the hotel was more for adults but the kids did just fine--the kids under 12 eat free--a great plus for our family. They offer very good food and a wonderful waite staff. All smiled and really wanted you to have an enjoyable dining experience
October 31, 2013
Rated 3.0 out of 5.0 by Famoffive Directly above reception hall
Oddly enough, there is a reception hall on the second floor, and our room was directly above. After calling down to the front desk a couple if times they ended up chomping my room, as there were no other available rooms to move to. Not sure why they wouldn't reserve this block if rooms for the wedding party. Otherwise were pleased with our stay.
October 27, 2013
Rated 5.0 out of 5.0 by Mizwald Staff and Service wre impeccable and did whatever they could to make the stay the best!!
This was a great place to stay pre and post my daughter's wedding. All family and friends were here. All the staff from the front desk, to restaurant/bar, room service and house cleaning were absolutely fantastic!!!!!
October 24, 2013
Rated 1.0 out of 5.0 by Nevertoreturn Never staying at this hotel again
At first the service was excellent. We stayed in the largest suite available for 2 nights. On our last day I called the front desk right away in the morning and requested a late checkout. The woman on the line was assertive to the point that she seemed annoyed just with my call. She informed me that I did not make the "list" for late checkout. I informed her that I would be checking out late anyway and that my children and husband wanted to go to the waterpark and wanted a shower afterward.
We went down to the water park. At 11:20 (checkout was supposed to be 11) we were told by security that if we did not leave in the next 15 minutes that the POLICE would be called and we would be escorted out. That seemed extremley drastic for a family with 3 small children paying for a room at the hotel!!!
I felt threatened and was extremley angry! I will never ever go back to this hotel.
I reccomend that if you decide to use this hotel and want a late check out.... request immediatley or they will call the police. So disgusted.
October 24, 2013
Rated 3.0 out of 5.0 by Hitman88 Overall pretty good.
I generally don't write reviews, but thought I might for this stay.
I think overall the experience was pretty good... My girlfriend and I and our 3 kids came for a one night stay and water part visit.. We were staying over MEA break, which most likely was the reason for the lack of tubes in the pool, towels at the desk, and much more importantly the lack of service during the breakfast hours... The waitstaff/kitchen was stretched so thin I don't think anything was getting done....we'd still be waiting, if I didn't finally bug the lady to get us seated....
Like I said... Overall. Pretty good...
Almost forgot... In the morning, discovered coffee maker hadn't been cleaned from last use...
October 21, 2013
Rated 1.0 out of 5.0 by JustinRie Not Very happy
WE had went to this hotel because it had a water park, I was a little disappointed because half the sit down area was saved for a group of 10 people for birthday party. there was like 6 tables in undisturbed and tons of people looking for places to sit and play at the water park. The worst part of our stay was the loud noise from the wedding party below us, we have two kids and all I have to say is that no sleep was gotten that night. This was the whole reason I rented this hotel is to get some sleep. Very Disappointed
October 10, 2013
Rated 2.0 out of 5.0 by elvis38 bad service
I havestyed at alot of holiday inns over last 20 years but this one takes the cake....... My daughter ws getting married and we choose this hotel because it was close....... To make a long story straigt nobody knew what was going on at the front desk, maing it very frustrating stay... We spent alot of money between this hotel and the banquet center just across parking lot...All the reservations and pricing was all oked3 months prior to staying here.. But of course when the day came supposibly the lady taking care of it was gone and nobody else knew what was going on. They said it was taken care of but itwas not,...... It was something I shouldnt had to have dealt with on my daughters biggest day... rockwood did a good job thank you guys maybe you can teach the staff at the holiday inn how to take care of there customers....
October 8, 2013
Rated 1.0 out of 5.0 by WildfireT1 Late Check in, No breakfast
If water parks are your thing, then this motel might fit your need. If on the other hand you want free breakfast and expect to check in before 4:00 pm. Then look elsewhere. I stayed here for a wedding and the staff was terrible about getting us a room. Wedding started at 4, so 10 people had to change in one room. None of us used the water park. After the wedding, we wanted a drink in the bar, but the staff saw fit to close the bar for their private party. Also, no recognition for IHG reward membership. My advice.....stay far away unless you are into the water park.
October 2, 2013
Rated 2.0 out of 5.0 by krazo1978 Nice spacious room but noisey restaurant nearby
The room was spacious and bed comfortable. However be sure you are staying on the side away from the restaurant. There is a band at the restaurant across the parking lot that plays outside until midnight. Very difficult to get a good nights rest. Also internet wireless spotty and unable to get on. It's full of families and children who want to access the waterpark. If you are looking for peace and quiet, this may not be the place.
October 1, 2013
Rated 4.0 out of 5.0 by Louise78 Fun weekend for the family
We live near the Holiday Inn and decided it would be a good place to stay with friends for the weekend. 6 kids were among the group, ages 1-8. Everyone had a blast at the waterpark, including the parents. The room was large and clean. My only complaint was the cleanliness of the locker rooms. We were at the park all day and the locker rooms were extremely wet and dirty.
September 25, 2013
Rated 3.0 out of 5.0 by acer Housekeeping needs work
Stayed in a family kids suite, which had plenty of room. The mattress on the top bunk in the kids room had a very large stain on it and the person laying on the bottom bunk had to look at it. I guess it might not be a big deal to most, but our son saw it and was grossed out by it. I guess it was pretty bad and should be changed out. The chair in the livingroom had so many stains on it you almost did not want to sit in it. I understand it is a kids suite and kids are messy, but you would think the hotel would take a little more pride in keeping their furniture clean and stain free. The air vents in the room were so dirty and had so much dust on them. I dont see how housekeeping missed them. It had to take a while for that dust to build up so that tells me they never clean the vents. We stayed on the first floor and you could hear everything above us. I dont think the walls and floors are built very well. The check in staff was great and fast. Kids enjoyed the water park while i was at my conference. I guess i would not stay here agin due to the fact the room was not that clean and the furniture was old and just needed to be changed out. If you do decide to stay here stay on a highest floor so you dont have anybody above you or else you will hear everything they do and every time they walk around the room. Several people i went to the conference with experience dteh same problem. One last thing and its not a problem, but had to call front desk and ask how to turn the shower on. If you stay here you will know what i mean.
September 12, 2013
Rated 5.0 out of 5.0 by htodd88 Awesome staff, service, hotel, and waterpark
I would like to thank all the staff members at this hotel. They were all very friendly and helpful. The hotel and waterpark were very clean. I would recommend this hotel for business or pleasure. I will be back soon. Thanks again.
September 10, 2013
Rated 4.0 out of 5.0 by parents123 Waterpark
I have but only one complaint during our stay. On our checkout day the water park was flooded with children. There must have been a few daycare outings there. It was so busy with children that we had a hard time keeping track of our own children that we left earlier than planned. The water park experience the night before with fewer children was awesome. The room and everything else was great.
September 3, 2013
Rated 5.0 out of 5.0 by Trac40 Great family hotel
Our 3 night stay was excellent. The kids enjoyed the water park.
We had a 2 room suite and it was very spacious and clean. Restaurant food and service was excellent. Cora provided great service to our late night supper.
We did find the beds to firm and our key card wouldn't work on two occasions but not a big deal.
Loved it and will be back.
August 25, 2013
Rated 5.0 out of 5.0 by jenjen10 great location
We brought our 3 and 5 yr old boys, and they had a blast. The rooms are nice and clean, the customer service and excellent, the boys spent about 8 hrs in the pool in one day, and we will definitely come back to this holiday inn.
August 24, 2013
Rated 5.0 out of 5.0 by MarkB68 Excellent stay - Perfect little getaway !
It was only for one night as my wife & I treated our 6 year old grandaughter & niece to a special hotel stay and water park FUN before they started school. Everything was great and so worth every penny.
August 23, 2013
Rated 4.0 out of 5.0 by Jackie163 Spacious room and quiet
We stayed here with a Girl Scout troop. We had 5 girls in the room, it was spacious. The waterpark and room was a great deal. However at check-in I asked for 1 cot and they assured me there was one available. At 10pm when we came back from the waterpark our cot had not been delivered so I called the front desk. I was told there were no cots left. Not very good customer service there. The shower was also not cleaned very well as the person who shaved in there before our stay was still on the shower wall. Gross.
August 21, 2013
Rated 2.0 out of 5.0 by WFshopper Dirty rooms
Bathroom had hair all over floor and door, as well as food crumbs behind door in bathroom. There was no extra blankets for the pullout couch. And for a room that allows 6 people, it was only stocked with 3 bath towels. The pool was decent for my kids age.
August 20, 2013
Rated 3.0 out of 5.0 by Kjc13 Nice hotel but not the cleanest
The hotel itself was nice but the cleaning service was not good. We got a 2 room suite for 3 nights for four people. They gave us 3 towels. We ran out of toilet paper twice and they never restocked the coffee. We had to ask for everything. Wouldn't you think if on day 1 we asked for more toilet paper (there was 1/2 roll when we arrived w/ 3 girls) that they'd give us more than 1 roll or at least enough towels for each person? Our garbage cans in the room were overflowing and they wouldn't come clean the room until early evening. The public restrooms by waterpark were so nasty I actually told someone to get a maid in there. The waterpark was clean and the staff seemed like they enforced the waterpark rules very well to keep everyone safe. My kids had a blast on the water slides. For a 1 night stay, I would go there again. More than 1 night, probably not.
August 19, 2013
Rated 4.0 out of 5.0 by Tara29 GREAT WATERPARK - CLOSE TO ALBERTVILLE
The waterpark was very impressive. Something for all ages of child and very well supervised. The kids eat free offer even extended to the waterpark restaurant. That sure makes a difference to our bottom line when the kids can eat free whenever we pay for a meal. As a result, we ate at the hotel restaurant most of the time. The staff were very friendly and helpful. The room was okay. It was big enough, but the layout wasn't great and it was super dark. No hot water either, but we called about it and staff came quickly to repair. The bed was okay, not exceptionally comfortable. The hotel is about a 10 minute drive to Albertville. The drive is quite scenic and very easy. So glad we didn't have to try to go to Albertville on Hwy 94 as construction made it difficult and interminably slow between Rogers and Albertville. Overall, we had a great stay at the Elk River Holiday Inn and I would definitely stay here again. Also, because of our stay here, I will be more apt to seek out other Holiday Inn properties at which to stay.
August 19, 2013
Rated 4.0 out of 5.0 by rugger20 Great waterpark experience for the little ones
The water park was the perfect size for our 2 and 5 yr old girls.
I recommend this to any family trying to get away and relax a bit.
The pizza was very good to.
The room was spacious, clean and updated.
The only negative was that we were on the lower level and people were running around all night making it loud and hard to relax for sleeping. Other than that it was a great place to go!
August 15, 2013
Rated 5.0 out of 5.0 by Mimspal Checking in
The parking lot was closed due to an upcoming concert. We did not see anyone indicating garage parking so we drove on in, as back side of lot was open.
Gal checking us in was very abrupt about our parking in front. . We did immediately move our vehicle & there were no people working on the upcoming concert yet but she kept on and on. She needs to work on her customer service, words & tone of voice.
This was the only unfavorable experience we had.
The pizza pkg. with waterpark was wonderful & the gal working there was fantastic, going out of her way to deliver pizza & beverages. Kudos to her!!!
August 13, 2013
Rated 4.0 out of 5.0 by maggie73 OK - could be better
Some amenities for Members would be nice; the food offered at the "continental breakfast" was awful - the lunch food was better.
August 13, 2013
Rated 5.0 out of 5.0 by KandK Kids Suite made for a relaxing vacation!
We stayed in the kids suite and loved the space that this provided our family! There was room to relax and not feel like we were tripping over each other. The waterpark was a lot of fun for the kids and adults! The staff went above and beyond when my husband's phone went swimming and needed some rice. We greatly appreciated that a few extra wristbands for the waterpark were included so the family member we were visiting could come watch the kids swim. Our stay was very enjoyable and we look forward to another visit in the future! We recommend you visit it also!
August 12, 2013
Rated 5.0 out of 5.0 by Hskrtom Great Family Getaway
We really enjoyed our stay at this hotel. The waterpark is bigger than we thought. The restaurant was extremely good! Rooms were spacious and comfortable. Great place!
August 11, 2013
Rated 5.0 out of 5.0 by Maplemomma Great place for party sleepover!
We had a wonderful experience at the Elk River Holiday Inn! We had the large suite for a slumber/pool party. The staff were very accommodating and kind. We loved the pool, and the food was excellent! Really good pizza. Would definitely recommend staying here. The only thing that was not fun was the trash being picked up at 5:30AM. Very loud with the large trash bins and it took a while to clear all the trash for the hotel and nearby restaurants.
I think the hotel should request a later time for trash pick up from their service.
Although I was interrupted in my sleep, it did not affect my sleeping tween girls.
All in all, a great place for a party and sleepover. Also impressed that the hotel did not smell of chlorine for such a nice waterpark.
August 6, 2013
Rated 2.0 out of 5.0 by famof5 very busy, loud and kids without parents running in hallways
This was our fourth year staying at this hotel but the last two years has been a struggle! Very busy with kids running in hallways without parents and very loud! Front desk staff were nice on phone but in person were not.
August 3, 2013
Rated 4.0 out of 5.0 by Johnmichelle173 Great for kids!
We stayed in room 450, it is a suite that fits up to 7! It was amazing. We had more than enough room, it was like a three room apartment. The waterpark was so fun, but my kids were disappointed they could not be in the hot tub, as they have a minimum age of 12, but besides that super room, nice staff, and great waterpark.
July 26, 2013