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Rated 3.7 out of 5 by 173 reviewers.
Rated 5.0 out of 5.0 by Holiday Inn Downtown PHX I recommend this hotel for the staff that were very welcoming and helpful. The restrauant in this hotel is a hidden gem. The food was excellent, the staff was excellent and I will stay and eat at this hotel again. December 24, 2014
Rated 2.0 out of 5.0 by Not a Great Area We always stay at Holiday Inns. They are clean, well priced, and service is great. We were at one of your properties in September in Surprise Arizona. This time we stayed for a graduation at ASU. While the hotel was close to the Rail, which we used during our stay, the area was dark and we noticed many homeless people at night. Our air conditioner was broken; and our sink was clogged. It was very warm in our room. Although we did not contact your staff, our stay was not great. The staff was very pleasant, and helpful. It was just our room and the nearby area. December 20, 2014
Rated 4.0 out of 5.0 by Not exactly downtown comfortable stay, rooms were clean, good service. I expected to be closer to downtown for the price December 17, 2014
Rated 5.0 out of 5.0 by Dinner in restaurant very good. Was told on check in Heating and Air Conditioning not working. Was offered an extra blanket. It was not an issue. December 15, 2014
Rated 4.0 out of 5.0 by Good nights sleep, fairly good all round. Walking distance to a few food choices, seemed fairly good all round. Looking out the window, looked like the great looking pool next door was for this facility but turns out it was not, ours was just OK, December 13, 2014
Rated 4.0 out of 5.0 by Great Night's Sleep I've never had a better night's sleep at a Holiday Inn Hotel. The service staff is very friendly. The selections at the breakfast buffet allowed me to keep to my diet and the quality of the food was great. The only real disappointment was the parking. The parking lot in front of the hotel was very small and was always full. Most of the time we had to park in the parking structure behind the hotel which was behind the Holiday Inn, which had no security whatsoever. I would have felt very unsafe if I were alone and would have not wanted to park my personal vehicle in that structure. If it weren't for the parking issue, I would have given it a very high rating. For an older hotel, the Holiday Inn - North Phoenix was in great shape and offered better than average service. December 12, 2014
Rated 5.0 out of 5.0 by Excellent Staff My partners and I enjoyed our stay. The staff was excellent. Manny, Desiree, and Sam were friendly and responsive to any requests and questions. The breakfast was good and Bert provided excellent service. December 12, 2014
Rated 5.0 out of 5.0 by Enjoyment Always have a great time at this location when I am in the area. Only issue I had was there was no hair dryer in the room but I always travel with one. December 10, 2014
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