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Rated 4.1 out of 5 by 786 reviewers.
Rated 5.0 out of 5.0 by great service My husband's health had not been good and when I rang to see if we could leave a suitcase, as we were arriving by train about 11am. I was told we would receive a early check-in to help us. this was arranged and our upgrade. though a lot of constructing work was going on due to a music festival on the Hoe, this did not spoil our stay and we came home having had a lovely break and a big thank you to your staff for their care. July 23, 2015
Rated 5.0 out of 5.0 by Lovely stay This is an hotel in an excellent location. Staff are lovely. They are undergoing a major renovation at the moment in reception. Granted!! the rooms are very dated but i was informed that all the rooms are being renovated this year. This should make for an impressive hotel once finished. Only slight niggle was the evening buffet. it was not up to it's usual standard which is unusual as it is normally very good. July 22, 2015
Rated 5.0 out of 5.0 by Good location , Good Service From check in to breakfast a very good welcome, efficient check in , rooms comfortable and quiet, you can walk to all loctions in plymouth. the food in the hotel is fine but you can find a lot of alternatives within a few minutes walk . July 21, 2015
Rated 4.0 out of 5.0 by EXCELLENT STAFF At long long last the Hotel is having improvements/refurbishments done - not before time. We have stayed here on numerous occasions over the last 25 years - when it was Moat House. The staff are excellent and very helpful - nice to see May and Jeremy still in post. We had a sixth floor executive room which was very large but the bathroom was very small - approx. seven feet square. The bath was too small for me to use and when I stood in it to shower, my head rubbed against the artexed ceiling - not a comfortable experience. When the rooms are updated, I hope the baths are replaced with proper monsoon type showers, Breakfasts were, as always, excellent with plenty of choice. Dinner was rather disappointing - the fish and chips I had consisted of two small pieces of fish coated in a huge amount of batter and a mountain of chips that were not at their best. July 19, 2015
Rated 5.0 out of 5.0 by Good staff Most of the staff at vthe hotel were great. Particularly front desk, housekeeping July 16, 2015
Rated 5.0 out of 5.0 by Nice Hotel We have stayed here several times and are always very warmly welcomed by the staff. The hotel is currently having some ground floor levels renovated, so the downstairs bar is closed, but the work is all very well shielded so is not a problem. Our room was on the 7th floor where we had a great view across Plymouth. The room is spacious, but does lack a room safe. We ate in the restaurant on the top floor, where the food was plentiful and tasted great. We also had Breakfast, which also is a wonderful spread, with lots of choice and the buffet is regularly topped up. We used the swimming pool and Sauna, which was very welcome after a long day out in Devon, but be careful when walking around the pool area, as the floor is very slippery. July 16, 2015
Rated 1.0 out of 5.0 by DATED I don't normally comment on these site put I stay in hotels a lot due to the work I do which take me from city to city. When first coming into the hotel I was greeted by friendly and helpful staff who you can tell are very committed to what they do in making sure you have a nice stay. UNFORTNATLY the dark dated reception area was not welcoming as neither was the rest of the hotel...it's very very out of date and this is even more apparent within the room,with dark wood furniture Dated showers plug socket in all the wrong places,windows with condensation bad beds and mattresses and general really bad decor .. All in all this place needs a masive facelift !!!! I had just stay in another holiday inn in Baku massive difference and had a lfantastic stay there .. July 14, 2015
Rated 4.0 out of 5.0 by fair enough work in progress. staff willing to leave early at the sport- swimming pool area (or at least closing the sauna/ steam room at 09:00) July 13, 2015
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