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Rated 4.4 out of 5 by 220 reviewers.
Rated 5.0 out of 5.0 by Great Hotel !!! Best hotel i ever stayed at !!!! Staff is amazing in all departments. Restaurant, pool, fitness centre, market and all other outlets are up to date and very well maintained. They even have a market place beside the front desk with all kind of goodies :) Love this hotel and i always stay here when i travel to Montreal. Keep up the good work ! July 4, 2014
Rated 4.0 out of 5.0 by Car show stay Overall excellent experience, there was one hiccup with the room but it was resolved very quickly and professionally. The pillows are perfect, I debated taking one home - if they have a spare one I'd like it for home! July 2, 2014
Rated 5.0 out of 5.0 by Beautiful Suite and comfortable room. When I made the reservation, I did not realize that we would be so far from Downtown Montreal. That said, the hotel was very nice and the employees were very nice. Aylish, at the front desk was particularly helpful when we asked for several things. One of the nicest rooms in a Holiday Inn. June 29, 2014
Rated 1.0 out of 5.0 by If you have a choice, stay somewhere else This hotel is without a doubt the worst Worst Holiday Inn in the country. The rooms are feature uncomfortable pillows with drapes that allow sun light to beam into your room. The Breakfast area stinks of kitchen fat and consists of powdered scrambled eggs and sugar water passed off as juice. They even had the nerve to keep my wife waiting in in the lobby for hours to check in when I gave them specific instructions to provide her with a key as her flight arrived several hours before mine. When I complained to the staff, they said they will have the hotel manager contact me and follow up however he never did. June 28, 2014
Rated 3.0 out of 5.0 by Comfortable room.... A bit of a tricky hotel this one.... I booked without realising exactly how much it's kinda in the middle-of-nowhere..... Quite a distance from the airport, $25 cab ride (but take advantage of free shuttle service...!). To Montreal centre, I was told it varies between a 20 -50 min cab ride and expect to pay $60 min, but alternately to go by bus & metro is very easy, but don't take the hotels outdated instruction sheet as gospel, quite a few mistakes on it..... There is a supamarket 5min walk from hotel, open till 22.00hrs and you have a big shopping mall open till (varies)17.00/21.00 hrs, across the freeway (10/15 min walk).... So, you are not quite stranded..... Hotel itself was clean & quiet, (my) room was very spacious/comfortable. AC is useful, but kinda on the noisy side..... I would rate this as a stopover hotel, not really for any length of tourist stay..... June 27, 2014
Rated 5.0 out of 5.0 by comfortable bed and great service from the time we arrived at the check in desk till we checked out of this hotel every experience was of the positive kind..every one we met weather it be staff or guests were all very friendly and all seemed to be very happy .to us. tt was a happening place wait staff at restaurants and bar areas all very knowledgeable and helpful and make it enjoyable for us to be there.,they also appeared to be enjoying work as well .will definitely be staying here again at next opportunity.. June 25, 2014
Rated 4.0 out of 5.0 by Confusion at Check in Have stayed at this location a number of times and it has a great pool for kids. Rate was good on weekend but increase in price for the Sunday night was ridiculous Food was good but wait staff in bar was more interested in soccer than serving guests Wait staff in restaurant were great I had booked 4 rooms, 2 for one night and 2 for 2 nights all of which were non refundable and paid in advance. Not only was there confusion at check in and a supervisor had to be called there was even more confusion at check out. Luckily the same supervisor was on duty. Now i have to watch for my credit card bill because they have charged an extra night on one room even though it was pre paid. I find this very frustrating when I paid in advance... I will have to watch my credit card bill, I will have to try to get a refund ... no fun this. June 25, 2014
Rated 5.0 out of 5.0 by Great Place to stay and convenient location The staff at the Hotel is wonderful and is kind and helpful. The newly renovated hotel is beautiful and our rooms can accomodate a large family of 6 people (2 queen Beds and a pull out couch which was a double). We had a fridge and a microwave in the room which was helpful, free wireless internet and free parking. The location was perfect as there is a lot of restaurants to walk to and a mall right across the highway. June 23, 2014
Rated 5.0 out of 5.0 by all great My whole stay was excellent very glad to tell it that way. Also the buffet breakfast was excellent and very glad to have children eat free. Also had the occasion to use dining room for supper again service and food excellent. All the staff should be told job well done on my stay 12th-15th. June 19, 2014
Rated 5.0 out of 5.0 by Recent stay Overall a great expereince that was welcoming, releaxing and enjoyable June 18, 2014
Rated 2.0 out of 5.0 by ROOMS NOT READY rooms not ready staff not helpful booked rooms on same floor rooms on 2 different floors booked weeks in advance June 17, 2014
Rated 5.0 out of 5.0 by Very Good Business Class Hotel Upon arriving at the airport, I called the hotel and the shuttle arrived within 15 minutes. The driver Alex was extremely courteous and very nice. A great asset to the hotel as he will be the first person many see when arriving. The hotel is a typical business class hotel. Only minor complaint I have is that the Wifi on the 12th floor seemed very slow and inconsistent on all my devices. But it was good enough to get email, which is all I needed, but in comparison to other hotels, it probably needs upgrading. The hotel does face a busy highway, so if you are sensitive to "city" noise, then you should ask for a room facing away from the highway. Lots of restaurants and shopping (Target, Pharmacies, Grocery Stores and many small shops) around the hotel. I would definitely stay here again on another trip to Montreal. June 11, 2014
Rated 5.0 out of 5.0 by comfortable bed, great food, location,service/ I always have the best time at your hotel in pointe-Claire. the location is great and the food, service and staff are great. As I said before, I have stayed the last 4-5yrs and will always stay there when the F1 Grand Prix comes to Montreal. Keep up the good work and see you next year. Take care.... June 10, 2014
Rated 5.0 out of 5.0 by Kudos to Staff If it was one thing that made my stay most pleasant was how accommodating and nice the staff were... from the front desk to the driver of the shuttle to the server at the bar. June 9, 2014
Rated 5.0 out of 5.0 by Clean, comfy, convenient, considerate but hwy loud Love this place! The people who work there were almost all very friendly and accommodating, maintenance and cleaning staff were also extremely considerate. My only concern was hearing the highway.. I lost some sleep from the hwy noise and wind noise. I had booked the hotel to make sure I had enough sleep the night before. The desk told me that most guests said it was quieter since their renovations. *I asked to see a quieter room but the hotel was full and it was not as clean and seemed louder from echo. The evening desk staff seemed possibly bothered by my request for a quieter room, not sure. Slight smudge in a wonderful atmosphere. Even the guests were smiling and friendly. When I stayed there before the reno's (loved it then too# I was able to sleep well and wasn't as disturbed by the hwy. The cleanliness, wonderful pool, friendliness and convenience to downtown and Fairview shopping will bring me back, I'll just take the bed farther from the window and hope they find a solution #thicker windows/drapery..#. Big thank yous to most of the people at this place! #And the sheets were rougher/cheaper than I recalled, but pillows and décor were super). June 8, 2014
Rated 5.0 out of 5.0 by Great rooms the rooms and location are great. Hotel staff were very helpful. June 8, 2014
Rated 5.0 out of 5.0 by Solid Hotel What a wonderful face-lift this Hotel has under taken. You would almost think you are at a 5 star Hotel. Restaurant menu is also an upgrade to most Holiday Inns. Staff are extremely helpful and friendly. Guest room clean and modern. Will definitely be back. June 7, 2014
Rated 5.0 out of 5.0 by Not your typical Holiday Inn Very upscale Hotel for a Holiday Inn. Renovations were first class. Friendly staff. Great breakfast buffet. Clean modern rooms June 5, 2014
Rated 5.0 out of 5.0 by Perfect as always!!! Great Hotel. Most pleasant staff. Excellent furnishings and fantastic food offerings June 3, 2014
Rated 3.0 out of 5.0 by not happy two people could not sit in proper spots in juccuzi without water splashing out of tub,part of reason we booked that room.language barrier(or just didn't bother to mention) led to a few misunderstandings about breakfast.processing at front desk was short and rude.wont be staying next trip to Montreal. May 31, 2014
Rated 5.0 out of 5.0 by Great food and staff Excellent staff and food is top notch. This was our second time at this location for a hockey tournament.... Nothing but great things to say. May 29, 2014
Rated 5.0 out of 5.0 by Clean Comfortable Room and Friendly Staff Very welcoming staff was a pleasure to speak with upon arrival after a long day at work. The restaurant staff were also very polite and the food was great. May 21, 2014
Rated 3.0 out of 5.0 by Nice renovations. Good location. Staff was rude I have stayed here several times. This time my family had rented an event room to hold a memorial for my deceased mother. the staff did well during the event and it was a success. I had an unfortunate experience with one of your staff members named Mila. Mila was checking me in to my room at 3:00pm. There was an elderly woman beside me being serviced by another employee (I did not see his name badge). The woman was asking why her room was not ready at 3:00pm when she was told was check-in time. The man serving her was explaining that check-in "begins" at 3:00pm but this was not understood clearly by the woman nor I for that matter. Long story short Mila felt it necessary to loudly reiterate the other agents explanation to which the elderly woman said " I understand what you are saying"... to which Mila very rudely responded in a raised voice " WELL IF YOU UNDERSTAND THEN WHY NOT LET US DO OUR JOBS!!!".... unacceptable .... the only thing you gain by winning an argument with a client is to lose a client.... very rude. May 21, 2014
Rated 4.0 out of 5.0 by An excellent sleep The hotel is well run. The bed was extremely comfortable - great mattress, nice pillows and clean sheets and duvet. Our room was quiet and appeared welcoming. Because we arrived in a downpour, we chose to eat at the hotel restaurant. The food was adequate if a bit overpriced and the dining room feels a bit exposed to the lobby. I would stay here again. May 20, 2014
Rated 5.0 out of 5.0 by Great Renovated Hotel with amazing Staff !!! This hotel is the top HolidayInns i ever stayed in !! Looks great, food is amazing and the staff is just incredible !!! May 20, 2014
Rated 4.0 out of 5.0 by Sure value An excellent hotel, we've been there about 5 times over the last 3 months for different purposes (funerals, vacation, business) and every time we had excellent service, love the staff, the warm pool and the comfortable bed. We'll be back for sure. May 19, 2014
Rated 5.0 out of 5.0 by Great experience I must say that my stay there was very,very enjoyable and pleasant.Also,not to mention the amenities this hotel has to offer to its guests are amazing. The food there is great value for your money.The restaurant staff are amazing. Also,there is a fitness center that is very impeccable and,not to mention the pool. It is an experience you have to experience for that you will really,really enjoy like, I did. May 15, 2014
Rated 4.0 out of 5.0 by Poor Internet Service Nice hotel but the wireless internet service is poor. May 12, 2014
Rated 4.0 out of 5.0 by Excellent Location shopped at Fairview, husband to the airport, overnighted and home the next day. appreciated the discount for being over 65, like the pool and the service April 23, 2014
Rated 5.0 out of 5.0 by I love this place! Perfect for my visits to Montreal. Close to the highway and a short ride from the airport. Breakfast was great and the room was plenty warm. April 23, 2014
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