Rated 3.8 out of 5 by 76
Rated 3.0 out of 5.0 by Margarite424 Adequate accommodations but not great
Not a great value for services provided: Could hear the noises from people using the pool, no refrigerator in room, no 24 hour coffee service, breakfast is at the restaurant only for an extra fee, no fitness center, could only view TV from one of the beds, bathroom was small and virtually no vanity area. Front door is not ADA accessible (have to drive around back to find the ramp)
July 31, 2014
Rated 4.0 out of 5.0 by Koolchick Comfortable bed and great service
Nice clean rooms. Pool area was really nice. Staff was friendly and very helpful. The bed was very comfortable in the mini suite. It was a little warm in the other room however while remained very cold in the bedroom area.
July 29, 2014
Rated 5.0 out of 5.0 Great place to stay!!!
Love this place and it only gets better every time I stay. The staff is great and the value is what keeps me coming back.
July 28, 2014
Rated 5.0 out of 5.0 by Chiqui33 Great staff
Customer service very good, front desk very cortious, Front desk manager Erika was excellent
July 10, 2014
Rated 5.0 out of 5.0 by crane-man GREAT PLACE
This is my location of choice. The entire staff, especially Linda always made me felt welcome and as a valued customer. The new front manager is doing an outstanding job. She is very involved in the day to day operations and very friendly as well. The house cleaning staff does an outstanding job. The restaurant always have provided outstanding meals.
July 7, 2014
Rated 5.0 out of 5.0 by JoanieMacaroni GREAT service, very comfortable bed, extremely pleased!!!
Spent one night at the Port St. Lucie Holiday Inn and was extremely happy with our stay from check in to check out. Was able to check in early as requested, and checked out from the room at departure. The front desk staff was extremely nice and helpful as were the other staff members we came in contact with. The Restaurant fare was VERY GOOD and our waitress was wonderful. We wouldn't hesitate to recommend this location to anyone and are looking forward to staying again soon!!!!
June 28, 2014
Rated 3.0 out of 5.0 by BRADW336699 Not bad for a older building
This hotel is located right on US1 near all of the restaurants which is very convenient. However it is a bit old with a few updated amenities. First of all the whole hotel has a older musty smell which isn’t horrible but still noticeable. There are flat screen TV’s in the bed rooms but apparently no HD channels so all the shows look fuzzy. It does have a full service restaurant down stair but there is no free breakfast or coffee. On the plus side it has a pretty cool pool with a big waterfall and a decent gym. If I had to choose again I would pick the Holiday Inn Express 8 miles down the road.
June 23, 2014
Rated 5.0 out of 5.0 by BILL FROM COLUMBUS Recent Stay at Holiday Inn Port St. Lucie
ALL STAFF VERY FRIENDLY AND A VERY CLEAN HOTEL. THE ONLY NEGATIVE IS THE FOOD SELECTION AND THE FACT THAT THE FOOD/LOUNGE AND ROOM SERVICE CLOSES AT 8:00 pm. I ARRIVED AT 8:45 pm AND WAS LOOKING FORWARD TO ROOM SERVICE BUT IT WAS TOO LATE.
June 12, 2014
Rated 5.0 out of 5.0 by Aunt Jo Graduation
I was able to sleep well and wake up refreshed after traveling to see my niece graduate from the local high school.
June 3, 2014
Rated 5.0 out of 5.0 by soccer team mom Great Customer Service
The staff was warm and firendly. Went out of their way to help with any questions or concerns. Had an issue with the billing and it got fixed immediately with no hassle.
June 2, 2014
Rated 5.0 out of 5.0 by LAMAR R WONDERFUL STAFF! PERFECT MEETING ROOM!
WE'VE STAYED AT THE HOLIDAY INN PORT ST. LUCIE LAST YEAR WHILE TEACHING A WORKSHOP. IT WAS SO PERFECT FOR OUR NEEDS THAT WE RETURNED AGAIN THIS YEAR. ALL OF THE STAFF ARE WONDERFUL, AND WENT OUT OF THEIR WAY TO ACCOMMODATE US! WE ATE BREAKFAST AND DINNER AR THE ONSITE RESTAURANT, AND THE FOOD WAS DELICIOUS. I WOULD HIGHLY RECOMMEND THIS HOTEL.
May 21, 2014
Rated 4.0 out of 5.0 by mlgdds excellent service, comfortable room except..........
No breakfast included. Our Holiday Inn in Titusville included an excellent hot breakfast. Therefore, guest experience rating only good. Almost every motel we stay in includes a breakfast.
April 12, 2014
Rated 4.0 out of 5.0 by Steve12324 Friendly staff
The best thing about this hotel was it's people. Linda is absolutely wonderful... got a problem - see her. Natalie (in the dining room) is also one of my favorites.
The only negative would be the rooms are a little dated. The carpet was well worn. There can be a musty odor at times.
April 3, 2014
Rated 1.0 out of 5.0 by Gin132 Someone Came Into My Room
I have stayed at a lot of Holiday Inns for business and this one disappointed me the most! I was sitting in my room working when someone opened the door with a key to MY ROOM!!! They gave my room to another customer and that customer walked into my hotel room. To top it off, I received a quick phone call from the front office asking my name so they wouldn't do it again. The man quickly apologized and did or said nothing else. I am a young woman traveling for business by myself, and all you can do is quickly say that you are sorry and not ask if I'm okay or if there is anything they could do for the inconvenience and the improper management conducted by themselves. I left the hotel to grab something to eat, came back and now my keys don't work. I have to go back down and the manager is now there and told me that she was sorry about the man coming into my room. She wouldn't even known it was me, unless I told her. She proceeded to tell me that she was trying to "find out" who's room they gave multiple keys. She gave me free breakfast. Honestly, I think that would've been on the top of my list, to contact that individual and ensure their comfort. I felt uncomfortable the entire time I was at that hotel. Plus, I felt like they could care less that they mismanaged their hotel and I was the one who had to suffer because of the mismanagement.
March 29, 2014
Rated 5.0 out of 5.0 by cathy555 clean, friendly place to stay
We enjoyed out stay at this hotel. All rooms very clean and staff was very friendly. You always got greeted by a friendly smile. And if you needed anything just ask.
March 23, 2014
Rated 1.0 out of 5.0 by Homer737 Do Not Stay at this Property!
This property needs a complete renovation. It is currently outdated, in poor condition, lacks noise insulation and the staff seem helpless to correct problems as they arise (e.g. fitted full-sized bottom sheet put on a queen-sized bed - kept coming off during the night and wrapping around my legs).
March 19, 2014
Rated 2.0 out of 5.0 by CMP14 CMP14
We attempted to check in early but our room wasn't ready -- no problem, but then when I attempted to check in at the appropriate check in time, the room still wasn't ready, and the desk clerk could not give me a time when it would be ready, so she assigned us to a different room. Unfortunately, the key wouldn't work so I had to return to the front desk. We had an appointment to keep, so we left for the appointment soon after checking in. When we returned to our room later that evening, the key wouldn't work again, so I had to return to the front desk to get it corrected. The room was a queen suite and was very small and crowded. The next a.m., there was a receipt slid under our door for a different person. I was using reward points. When I checked out at the front desk, the clerk told me I had been staying in the wrong room. However, the room number we were in was the same one written on our check in booklet given to us at check in with the two door keys. Needless to say, I found this level of confusion associated with our check in to be less than I expected or desired, and it could have created some problems for us.. For this reason, I would not stay at this hotel again nor would I recommend it to anyone else. I have never encountered this problem before at any other HI where we have stayed.
March 18, 2014
Rated 2.0 out of 5.0 by tbar3 Very Disappointed
It started with walking in the room, and seeing no jacuzzi. Reservation was for a jacuzzi room. It only got worse from there. Tiny pillows on the bed, which was very uncomfortable. Drove 14 hours, and really needed to relax and unwind. It never happened. If I wasn't working on Platinum status, I would have stayed at a HI express. The upgrade to a regular HI was mainly done for the jacuzzi room.
March 11, 2014
Rated 3.0 out of 5.0 by Harj Great staff, pricey
The front desk staff were extremely helpful and friendly. Our room (a mini-suite) had a musty smell throughout our stay, the air conditioning did not work effectively for the seating area. The room rate was higher than expected for the level of facilities offered.
March 10, 2014
Rated 5.0 out of 5.0 by s888 Always excellent staff
I have stayed here numerous times and am always greeted warmly by the front desk staff. The rooms always meet my expectations. As a Platinum member, I was offered an extra 500 Points for staying as well as a free breakfast which is always excellent.
The manager stopped by my table at breakfast to make sure everything was OK and again later when in the hotel lobby. A nice touch.
The gym had several broken treadmills but there is a very good number of other equiptment to choose from.
I will definitely stay here in the future.
March 10, 2014
Rated 4.0 out of 5.0 by Eddie 51 Excellent staff
I want to thank Erika andTinisha for their excellent service. They went beyond their expectations to make sure our stay was as comfortable as possible. Once again thanks to Erika ( night asst. mgr. and Tinisha) desk clerk.
March 8, 2014
Rated 5.0 out of 5.0 by Whatanicestay Great service
This holiday has the most friendly and helpful staff! Nice clean rooms!
March 5, 2014
Rated 5.0 out of 5.0 by Micke Excellent Customer Service
The front desk staff offered excellent service. From check-in to recommending restaurants they were very helpful. We were even given information on how to earn additional points on our rewards club account account. For example, we were told to add the word "penny" after our comments and we would earn an additional 500 points.
March 2, 2014
Rated 5.0 out of 5.0 by carshow1 Clean and comfortable
I was towing a trailer and had plenty of room to park. Clean room. I was Dissapointed I didn't have a fridge in my room.
February 28, 2014
Rated 5.0 out of 5.0 by RPM1960 Great Staff!
The staff at this hotel is excellent! One of the staff was walking thru the back parking lot while I was unloading. She heard my frustration as I dropped something. She came over and gave me a hand without asking. It would have been very easy for her to keep walking. This kind of attention matters! Thank you!
February 17, 2014
Rated 5.0 out of 5.0 by s888 Great Staff
I have stayed at this property numerous times and the staff has always been the greatest. Those working the front desk are always courteous and helpful. They morning waitress has always been fantastic and the new girl working there now is the best by far.
Thanks for a great stay.
February 9, 2014
Rated 4.0 out of 5.0 by DaddyDrew Staff was great, would have been a bad stay if not for the staff
The staff was great. I cannot say enough about Meagan at the front desk, she was amazing and I would stay at this hotel again just because of her. If I had a local office in Port St. Lucie I would hire Meagan away from you!! There was also a younger male manager that worked in the evening that was great as well. He comped a free night due to my problems, however I had them remove the free night when I checked out as I prefer the points, I pass the cost of the hotel on to my clients anyway. The room had numerous issues that needed to be corrected and the staff was very accommodating. My room had a horrible smoke smell to it that seemed to come from the bathroom vent. The room was a non smoking room. The staff offered from the beginning to move me and I declined as I had unpacked and I travel with a small office of stuff and its a pain to repack to move etc. I figured they would have a ozone generator like most hotels and they could just ozone the room the next day and problem would be solved. Well I guess they don't have one as they used scented sprays each day to attempt to mask the problem. Anyway, had it not been for the staff this would have been a nasty review of this hotel, but the staff made a not so pleasant room into a nice stay.
January 27, 2014
Rated 3.0 out of 5.0 by Don F Restaurant
When I book a Holiday Inn I expect it to be full service. To have the bar and restaurant closed on a Monday night is ridiculous. At the least it should be so stated when booking.
January 21, 2014
Rated 3.0 out of 5.0 by dano59 Queen Suite
Only for a small queen. Bathroom was ridiculously small. Flat screen TV's "Sounds Nice"? The sound was so poor you could barely hear the TV. Unfortunately the location was good but the facility has way to many flaws. A person in a wheel chair cannot approach the entry from the drop off spot, you had to go to the HC parking 50 ft away. Better choices nearby in the IHG family.
January 20, 2014
Rated 4.0 out of 5.0 by Andrea54 Good Service
I enjoyed my stay and everyone was friendly. The room was clean. My son enjoyed the pool, it was a little cold for January. The French toast was wonderful!!
January 15, 2014