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  • 1 888 HOLIDAY
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Rated 3.4 out of 5 by 224 reviewers.
Rated 2.0 out of 5.0 by Under construction and poor restaurant service We were surprised to find massive construction in progress at this Holiday Inn, a fact which should have been disclosed when I made the reservation online. One elevator was out of order. We tried the restaurant for breakfast- a big mistake- even being the only two in the restaurant at the time the waitress/hostess managed to totally screw up my wife's order several times, leading me to finish eating long before my wife even got the meal she ordered. The waitress was unapologetic, almost rude, blaming the kitchen repeatedly for the mistakes. In fairness, the check-in cleerks were friendly and apologized for the construction. No ice machines in the building were working, so anyone wanting ice had to go to the restaurant for it. The morning of departure the hotel slipped a bill under my door for $40, for which they showed billing my credit card, although I was using points for the two nights. When I inquired, they said it was a mistake, that they meant to bill corporate. That might have been believable if the last two different Holiday Inn Expresses I stayed at using points hadn't done the same thing to me. Which required a lot of phone time to straighten out. So check your credit card bills closely, even if you used points for your stay. April 29, 2015
Rated 4.0 out of 5.0 by Under construction Great management and staff. Might want to check on stage of construction prior to booking. April 29, 2015
Rated 4.0 out of 5.0 by Adequate Accomodations Need laundry service and ice machines. When 200 female athletes are playing 3 basketball games in one day, a laundry area is much needed for this hotel. A complimentary breakfast bar would be another great addition. April 29, 2015
Rated 3.0 out of 5.0 by remodeling avoid till remodeling is done. 1 slow elevator down a narrow under construction hallway. staff very nice but cant help the construction around them. April 26, 2015
Rated 4.0 out of 5.0 by Outstanding staff Hotel under renovation. Room very comfortable. All staff friendly, professional and accommodating. Restaurant had limited dinner menu but food and service very good. All ice makers out of order on all floors but ice available in restaurant. No TV channel guide in room. Despite major renovations underway, every effort was made to accommodate guest services and needs. April 26, 2015
Rated 5.0 out of 5.0 by Even with renovations, EXCELLENT! Even though the hotel was undergoing extensive renovations, the staff was great, and the room was perfect. April 24, 2015
Rated 5.0 out of 5.0 by Customer Service The staff was extremely helpful. They were very friendly and didn't mind going that extra mile. we needed help with our cooler. Not only did the young man help us get ice, He took the cooler to our car and helped my husband arrange things in our vehicle. We Love that Hotel, can't wait to see the final remodels. April 23, 2015
Rated 2.0 out of 5.0 by HOTEL NEEDS WORK : Dog Hair was on the couch and found dog toy under the bed! Staff semi friendly but did not really meet the needs of my family April 23, 2015
  • 2015-05-01T11:53:32.988-05:00
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