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Rated 3.5 out of 5 by 148 reviewers.
Rated 1.0 out of 5.0 by affiliate president the front desk staff really need customer service training, they do not know how to communicate well to customers. They give the customer the idea that they don't care. The hotel is dirty in the front lobby hallway's and rooms. Lack of wash clothes and clean comforter October 20, 2014
Rated 5.0 out of 5.0 by Clean, quiet, comfortable room. Booked on line and checked in without a hitch. Rooms are quiet and clean. Exit from the hotel to go into Raleigh can be a challenge during rush hours. It may be easier to turn right onto Lead Mine Rd and turn around. October 19, 2014
Rated 2.0 out of 5.0 by Relaxing ??? This hotel is tightly packed in a highly congested area. Entry and exit from the facility are not always easy. The lobby is extremely small and when we arrived there was a convention going on which made it near impossible to maneuver around the lobby. The two elevators are small and old (lots of worrisome noises), it was actually faster using the staircase. We arrived at 4pm and were given the keys to a dirty room forcing use to re experience the lobby issue all over again to acquire a clean room. October 16, 2014
Rated 4.0 out of 5.0 by Great Location This is a great location that I utilized from time to time. My only complaint was the room floors were very dirty. Other than that this is a great location and the room rates are really good. October 13, 2014
Rated 5.0 out of 5.0 by Great Experience I have stayed at this hotel a couple of times and have been pleased. The room was clean, internet accessible, and friendly staff. I did use the gym which had weights, stationary bike, and treadmills. There are also nearby trails which you can rent a bike to ride. I have gone to the grill which was good as well. The beds are fairly comfortable... nothing quite like sleeping at home though lol! Another plus (if you like to shop) is that this hotel is located right across the street from the mall... on the downside traffic can be a pain in this area so be aware of that and leave a little early if possible. Oh and one more thing... there isn't a complimentary breakfast only real bad note as a customer who loves food and lives on a budget!! October 13, 2014
Rated 4.0 out of 5.0 by Great Value; Avoid Football Weekends This is a reliable and updated traditional Holiday Inn. Nice and comfortable. Clean. No surprises. However, when there on NC State home football weekends, beware of a rowdy crowd that finds this hotel and consistenly makes noise in the halls and going from floor to floor using the stairs. Our requests for room selection were not honored because they didn't have enough clean rooms at checkin and we needed to check in to get to the 3:00 game. October 9, 2014
Rated 1.0 out of 5.0 by No Hot Water / No Maid Service...No big deal? The hotel experienced a 24 hour plus outage on the hot water and while this is not the hotel staff's fault, there was an attitude of "hey no big deal"....Also, the maid service did not clean our room. We were out of the room the majority of the day and there should have been no reason our room was missed. By the time we arrived back at our room later in the evening (still without hot water) we just wanted to crash and had no energy to complain. Also, received a phantom charge on my bill (a bill I did not receive upon check-out). I discovered this extra charge going through my credit card statement. I suppose there is a charge for no hot water. October 9, 2014
Rated 3.0 out of 5.0 by No hot water We did not have hot water during this stay. Otherwise was great. Hotel staff worked hard to correct the error. October 8, 2014
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