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Rated 3.5 out of 5 by 194 reviewers.
Rated 3.0 out of 5.0 by broken elevators Room was on 6th floor elevator was working at check in time but was broken on Saturday night and Sunday morning when we checked out. And no hot water February 28, 2015
Rated 1.0 out of 5.0 by Really Disappointed I normally stay at Holiday Inn, this was my second time staying at this location. The hotel is undergoing some renovation but they should let you know this when you are making reservations. The hotel smelled like sewer water and the water in the shower was cold in the morning and at night. I found a red stain on the sheets. When I alerted staff they did not give us a new room as requested. They did give me $20 off the room rate but at this point my Valentine's night was ruined. I asked to speak to manager but he was not available. I stayed at the Durham location it was fantastic which is the reason I booked this room. I guess Holiday Inn and Holiday Inn Express are different. February 27, 2015
Rated 5.0 out of 5.0 by Al from Huntersville excellent value, roomy, clean, pillows a little soft, bed a little spongy, could hear dog barking across the hall, but enjoyed the stay February 25, 2015
Rated 1.0 out of 5.0 by Will not be returning Due to the fact that every day but the last day I was there I had to take a shower in luke warm/almost cold water and my room was never cleaned all the way (hair in the bathtub and on the floor, etc) I will not be returning to this place. Here I was on business and this did not even make me want to be there. The only part that was great was the front desk staff. February 18, 2015
Rated 4.0 out of 5.0 by High Rise I enjoyed the view from the 9th floor of this Holiday Inn near the Crabtree mall. I enjoyed staying in for dinner after a long drive. February 14, 2015
Rated 5.0 out of 5.0 by Friendly staff and overall great experience We stayed in a king suite, it was very roomy and clean. The hotel needed updates but they are in the middle of doing renovations, I hope to go back once it's finished. The only drawback is that the only pool was outdoor, we like to use the pool every time we travel so unfortunately this was not possible with the season during our stay. February 12, 2015
Rated 3.0 out of 5.0 by Disapointed Toddler and Tierria pagent going on. Screaming 4-5 year olds running up and down hall at all hours. This caused a lot of room service - hence the long waits and poor service at Carolina Jack's restaurant. The last morning we decided to go the First Watch down the street and the food was 10 times better for the same meal and on average $2 cheaper per meal. Carpet needs to be replaced Pillows not as pictured....short and bumpy. Mattress was good. Room heat/AC was never turned on by us and room was always too warm. We have always stayed at Holiday Inn Express - so thought we would be getting the same quality experience. Not the case. I will ask in the future if there are youth groups visiting during our stays. February 12, 2015
Rated 1.0 out of 5.0 by Holiday Inn Raleigh (Crabtree Valley Mall The hotel is old and tired, smelled of cigarette smoke everywhere, waited 15 minutes for hot water in the shower. I won't be staying there again February 10, 2015
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