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Rated 4.4 out of 5 by 249 reviewers.
Rated 5.0 out of 5.0 by Sturgis Rally stay This is a very good hotel. We arrived and were met by Anna and Leon at the front desk. We had a little hiccup at check-in later that evening but Anna came to the rescue the next morning. We had been upgraded to a very nice room. We were there for 7 days and it was extremely enjoyable. I would recommend this location to anyone going to Rapid City, We also found everyone that we came in contact in South Dakota to be warm and pleasant. It was refreshing to see this. I plan on going back again next year and this will definitely be the place I will stay. August 9, 2014
Rated 5.0 out of 5.0 by home away from home Great staff over the past 20 plus years leading to good friendships. Caring people who really want you to completely enjoy yourself. Comfortable, safe atmosphere allowing you to really relax and enjoy the time in the Rapid area and Black Hills. August 7, 2014
Rated 5.0 out of 5.0 by Pleasant Travels This was the last hotel of a trip to the black hills, it also turned out to be saving the best for last. Great night sleep and we were well received. August 7, 2014
Rated 5.0 out of 5.0 by Great location to Civic Center Wonderful place to stay especially if attending event at Civic Center. Friendly staff with very clean facilities. Good property. August 4, 2014
Rated 5.0 out of 5.0 by Friendly hotel We stopped at this hotel on our return trip from California, stopping to see Mount Rushmore. Our room was beautiful and pet friendly, which was important. The staff was welcoming, the hotel relaxing and friendly. We would definitely stay here again when traveling through South Dakota. Loved it! August 4, 2014
Rated 3.0 out of 5.0 by comfortable bed Comfortable bed. Pleasant staff. First room smelled of cig. smoke. August 4, 2014
Rated 5.0 out of 5.0 Oasis in Rapid City Very clean, friendly and upscale hotel. Location is convenient to Silverado Center and The Journey Museum. Quiet rooms, nicely appointed. Honestly, better than I thought it would be!! August 3, 2014
Rated 3.0 out of 5.0 by Staff not particularly friendly On two separate occasions I felt like staff could have cared less about my needs. Rooms were clean. August 3, 2014
Rated 5.0 out of 5.0 by Great staff!!!! We really enjoyed the hotel and it's location. We wanted to say that every staff member that we came in contact with was wonderful. However, we also want to mention the Danae and David made our experience at the hotel even better! They are both are outstanding employees! August 2, 2014
Rated 4.0 out of 5.0 by Recommend! Great hotel! Clean room and friendly, helpful staff. Hearty breakfast buffet. About a half hour away from Mt. Rushmore and a little bit farther to Crazy Horse. Kids loved the pool! Avoid dinner at the restaurant--overpriced and poor quality compared to breakfasts. Recommended! August 2, 2014
Rated 5.0 out of 5.0 by Quiet room and comfortable beds Great stay, best sleep, no need to adjust the thermostat. August 1, 2014
Rated 5.0 out of 5.0 by Comfortable bed and clean room We chose the Rapid City Holiday Inn because of its proximity to the Rushmore Plaza Civic Center. The room was very clean. The king-size bed was comfortable and the pillows were great! The shower head was high enough for my 6'4" husband to stand with ease. The staff was friendly and very professional. I will stay here again. July 30, 2014
Rated 5.0 out of 5.0 Great location Near walking path. Close proximty to Downtown. My Matress not most comfortable but rest of room and hotel GREAT. July 30, 2014
Rated 5.0 out of 5.0 by Rushmore Plaza We were thrilled with our recent stay at the Rushmore Plaza! The room was very clean and updated. The bed and pillows were extremely comfortable! We all slept well for our entire stay. It was very convenient to have breakfast right in the hotel. Downtown Rapid City is a short walk, which is nice if you don't have a rental car. All staff members were very friendly and efficient. The free shuttle to the airport was another great feature! Overall, we had a great stay! July 30, 2014
Rated 5.0 out of 5.0 by Beautiful Hotel Great Hotel! Breakfast buffet was great and so was the service. Comforting atmosphere! Would stay here again! July 28, 2014
Rated 4.0 out of 5.0 by Parking at the Rapid City Holiday Inn As noted, please see my comments related to the parking issue I experienced while at your facility July 23, 2014
Rated 2.0 out of 5.0 by Very Rude front desk person I arrived at the hotel around 11 & was told by one of the front desk clerks that my room wasn't ready yet but saw where I had requested an early check-in & it should be ready between 2-3. I called at 2:30 & spoke with Anna. She was extremely rude. She said she didn't see where I had requested early check-in (which was a lie since the other clerk had already stated it was on there) & told me that no one would be allowed to check in until 4 or later. I asked her why did the other clerk tell me that my room would be ready between 2-3 then? She then hung up on me! I called right back & she denied hanging up on me but said I could come check in (why was it available all of a sudden??). When I got to the hotel, she was still very rude when we checked in & apologized but you could tell it was phony. The next day when I stopped at the front desk for something, she told the clerk "You wait on her" very rudely & rolled her eyes. Because of her rudeness, we will not be back after staying at this hotel every year for 10 years. One employee does make a difference! Also, there was a dirty band-aid stuck to the front of the end table (clearly in site) & I ran out of hot water within 2 minutes. I didn't mention these issues to the front desk because I didn't want to deal with "Miss Extremely Rude". This hotel is way to expensive to have to experience these issues. July 23, 2014
Rated 5.0 out of 5.0 by like staying here Have stayed here before, great location for attending Hills Alive outdoor concert! July 22, 2014
Rated 5.0 out of 5.0 by vacation this was one of the nicer holiday inns I have stayed in July 22, 2014
Rated 5.0 out of 5.0 by Excellent Customer Service The managers and staff of this hotel really care about making their guests comfortable and happy! The place is always clean and the staff is always pleasant. They greet you as you come and go throughout your stay. The rooms are very clean and comfortable! The hotel is next to a really nice park and is just a couple minute walk from all the activities downtown. July 22, 2014
Rated 5.0 out of 5.0 by HVAC The air temp in my room was not good. Room was warm and turned thermostat down to 68, was still very warm July 21, 2014
Rated 3.0 out of 5.0 by Love Rapid City.....hotel was OK, with exceptions Usually we enjoy Holiday Inns, and have enjoyed this hotel a few years ago when there. This hotel stay was too expensive for the quality of the room and the food !! The room was not as clean as it should be, the housekeeping staff gave us new towels, but failed to make the beds one of the days, and barely made the beds the next day. The dining area needs a complete renovation....the chairs and the booths were torn and dirty (all of them appeared torn and dirty). The carpet in the centrum area is worn and dirty and didn't appear to be vacuumed for at least a few days we were there. The wait staff in the dining area was pleasant, efficient, and professional, as was the desk staff...., but the overall appearance of the hotel was poor at best and not worthy of the price we paid per night. The food we ordered was not hot, and the taste was OK, but lacking in flavor. A real disappointment. Again, we booked this hotel again, because it had been so different a few years earlier when we were there. The hotel needs serious attention !! The rate tooooo high for the quality !!!!!!!!!! July 20, 2014
Rated 4.0 out of 5.0 by good location and great people Easy access to everything you could want or need in the area July 14, 2014
Rated 5.0 out of 5.0 by Great Service! Wonderful Stay We recently stayed here on our way to Mt Rushmore. The hotel is in a great location. The rooms are clean and comfortable and the staff are wonderful! We used the hotel restaurant and found it to have a good menu at good prices. We also used the fitness center which had updated fitness equipment. We met the hotel manager, Mr Dave Heard, who went out of his way to make our stay more pleasant. We will return next year. July 13, 2014
Rated 5.0 out of 5.0 by Super beds and pillows I chose this facility due to location for early morning jaunt to the Rapid City airport. The beds and pillows were unbelievably comfortable so much that it was difficult to wake up and get out of bed. I find it interesting that the food in the facility's restaurant does not have healthy options; seriously lacks any fresh vegetables. I also found it peculiar that the bathrooms have no fans to circulate moist air after a shower. Funny note: the beautiful bathroom faucets are a modern pour style that you (or a curious cat) could stare at for hours. Front desk female staff were sweet as well as the gent at 0400. July 10, 2014
Rated 5.0 out of 5.0 by Comfortable bed, great service in bar area Stay was great only one thing the temp in the room said one thing but, couldn't have been it was a little warm is all. July 9, 2014
Rated 1.0 out of 5.0 by Bugs on window and drapes We had a 4 night vacation and stayed in this hotel for one of the nights. All were Holiday Inn or Express. This was definitely the worst one. We traveled with our two young children. Upon arrival, we settled in and set up the portacrib then left the room to sight see. The kids were tired and the baby fell asleep in the car on the way back to the hotel. We placed her in the crib and I went to close the drapes and noticed a bug on the drapes. I didn't think much of it until I realized there wasn't just one. I saw about 10 or so bugs on the drapes and about 5 on the window. And that was just at first glance. The window track was also very dirty and filled with dead bugs and debris. Gross. I'm not a bug person. But since the little one was already asleep, and the bugs seemed to be only in that area, I didn't request a room change. So I had to worry all night that bugs were going to be crawling on me or my kids. Didn't sleep well. Husband woke up during night feeling like something had flown up his nose. Throughout our stay I saw about 5 of the bugs not in the window area. In bathroom, and throughout room. I don't know what they were. Mostly some sort of flying insect. About the size of a fly. And a few smaller black insects. Yuck- wouldn't stay here again. July 9, 2014
Rated 5.0 out of 5.0 by Excellent Room Very Nice Hotel, excellent room and amenities. Excellent Hotel Location in Rapid City Area July 8, 2014
Rated 5.0 out of 5.0 by Great Conference Location My wife and I stayed at the Rushmore Plaza Holiday Inn since it was the location for a Military Association Reunion. The hotel staff did an exceptional job in supporting our planning for the reunion and provided superior service throughout our stay. The facility is beautiful, the conference facilities first rate, and the staff was exceptional. Of note was the support leading up to our conference and during our stay of the Sales and Catering Manager and her staff. Thanks for a great stay and a wonderful experience! July 7, 2014
Rated 3.0 out of 5.0 by Terrible food The food was terrible and was really bad! The food was really, really bad! Hopefully I have now have used 50 characters! July 6, 2014
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