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Rated 4.4 out of 5 by 230 reviewers.
Rated 5.0 out of 5.0 by Excellent Customer Service The managers and staff of this hotel really care about making their guests comfortable and happy! The place is always clean and the staff is always pleasant. They greet you as you come and go throughout your stay. The rooms are very clean and comfortable! The hotel is next to a really nice park and is just a couple minute walk from all the activities downtown. July 22, 2014
Rated 5.0 out of 5.0 by HVAC The air temp in my room was not good. Room was warm and turned thermostat down to 68, was still very warm July 21, 2014
Rated 3.0 out of 5.0 by Love Rapid City.....hotel was OK, with exceptions Usually we enjoy Holiday Inns, and have enjoyed this hotel a few years ago when there. This hotel stay was too expensive for the quality of the room and the food !! The room was not as clean as it should be, the housekeeping staff gave us new towels, but failed to make the beds one of the days, and barely made the beds the next day. The dining area needs a complete renovation....the chairs and the booths were torn and dirty (all of them appeared torn and dirty). The carpet in the centrum area is worn and dirty and didn't appear to be vacuumed for at least a few days we were there. The wait staff in the dining area was pleasant, efficient, and professional, as was the desk staff...., but the overall appearance of the hotel was poor at best and not worthy of the price we paid per night. The food we ordered was not hot, and the taste was OK, but lacking in flavor. A real disappointment. Again, we booked this hotel again, because it had been so different a few years earlier when we were there. The hotel needs serious attention !! The rate tooooo high for the quality !!!!!!!!!! July 20, 2014
Rated 4.0 out of 5.0 by good location and great people Easy access to everything you could want or need in the area July 14, 2014
Rated 5.0 out of 5.0 by Great Service! Wonderful Stay We recently stayed here on our way to Mt Rushmore. The hotel is in a great location. The rooms are clean and comfortable and the staff are wonderful! We used the hotel restaurant and found it to have a good menu at good prices. We also used the fitness center which had updated fitness equipment. We met the hotel manager, Mr Dave Heard, who went out of his way to make our stay more pleasant. We will return next year. July 13, 2014
Rated 5.0 out of 5.0 by Super beds and pillows I chose this facility due to location for early morning jaunt to the Rapid City airport. The beds and pillows were unbelievably comfortable so much that it was difficult to wake up and get out of bed. I find it interesting that the food in the facility's restaurant does not have healthy options; seriously lacks any fresh vegetables. I also found it peculiar that the bathrooms have no fans to circulate moist air after a shower. Funny note: the beautiful bathroom faucets are a modern pour style that you (or a curious cat) could stare at for hours. Front desk female staff were sweet as well as the gent at 0400. July 10, 2014
Rated 5.0 out of 5.0 by Comfortable bed, great service in bar area Stay was great only one thing the temp in the room said one thing but, couldn't have been it was a little warm is all. July 9, 2014
Rated 1.0 out of 5.0 by Bugs on window and drapes We had a 4 night vacation and stayed in this hotel for one of the nights. All were Holiday Inn or Express. This was definitely the worst one. We traveled with our two young children. Upon arrival, we settled in and set up the portacrib then left the room to sight see. The kids were tired and the baby fell asleep in the car on the way back to the hotel. We placed her in the crib and I went to close the drapes and noticed a bug on the drapes. I didn't think much of it until I realized there wasn't just one. I saw about 10 or so bugs on the drapes and about 5 on the window. And that was just at first glance. The window track was also very dirty and filled with dead bugs and debris. Gross. I'm not a bug person. But since the little one was already asleep, and the bugs seemed to be only in that area, I didn't request a room change. So I had to worry all night that bugs were going to be crawling on me or my kids. Didn't sleep well. Husband woke up during night feeling like something had flown up his nose. Throughout our stay I saw about 5 of the bugs not in the window area. In bathroom, and throughout room. I don't know what they were. Mostly some sort of flying insect. About the size of a fly. And a few smaller black insects. Yuck- wouldn't stay here again. July 9, 2014
Rated 5.0 out of 5.0 by Excellent Room Very Nice Hotel, excellent room and amenities. Excellent Hotel Location in Rapid City Area July 8, 2014
Rated 5.0 out of 5.0 by Great Conference Location My wife and I stayed at the Rushmore Plaza Holiday Inn since it was the location for a Military Association Reunion. The hotel staff did an exceptional job in supporting our planning for the reunion and provided superior service throughout our stay. The facility is beautiful, the conference facilities first rate, and the staff was exceptional. Of note was the support leading up to our conference and during our stay of the Sales and Catering Manager and her staff. Thanks for a great stay and a wonderful experience! July 7, 2014
Rated 3.0 out of 5.0 by Terrible food The food was terrible and was really bad! The food was really, really bad! Hopefully I have now have used 50 characters! July 6, 2014
Rated 5.0 out of 5.0 by Conference Holiday Inn Stay Check-in and -out were quick and accurate. Staff were friendly and efficiency. Room was cleaned well and quickly. While I didn't have a problem at the restaurant (my food and service was excellent) a friend did Staff did everything they could including not charging for the meal he rejected due to taste. They tried to provide another meal but, due to previous food poisoning at another hotel, refused and was not charged. July 6, 2014
Rated 4.0 out of 5.0 by When there is a problem, how does the staff handle it? Staff comes through 110% Even when the ceiling caved in the staff came through with a new room asap! July 5, 2014
Rated 5.0 out of 5.0 by female comfortable heating cooling unit - also the internet and bathroom was very comfortable and easy to access and extremely clean. We use to stay in this Hotel frequently years ago, but quit because of the number of DOGS that we encountered, and we have alleries to cats and dogs. We didn't see very many animals on this stay. Thank you July 4, 2014
Rated 5.0 out of 5.0 by Rapid City Holiday InnnExpress Pleasant experience, near CBD and convention center, and short trip to shopping July 3, 2014
Rated 5.0 out of 5.0 by Great Hotel The hotel, staff and services exceeded expectations. The bed was one of the most comfortale I've experienced. The buffalo burger at The Grille is worth a try. July 3, 2014
Rated 4.0 out of 5.0 by IHG - Rushmore Hotel is comfortable and has excellent staff. Front desk and the catering personnel are knowledgeable and friendly. The facilities are well suited for larger group use. The shuttle driver was courteous and knowledgeable about the area. The business center could use some work and a point of contact for problems would improve its use. July 3, 2014
Rated 5.0 out of 5.0 by Reunion I am the reunion planner for our organization. This is our second reunion holding events at the Rapid City-Rushmore Plaza. The Catering Office, Banquet Staff, and Hotel Manager were very friendly, helpful, very accommodating and easy to work with. This year's reunion was a combined reunion, holding two receptions, a meeting, banquet with special program, and Sunday Breakfast, with registration days also. I received many compliments and great reports from attendees of the hotel, meals, and events. We look forward to our next reunion to be held at the Rapid City-Rushmore Plaza, again in three years. The number of attendee's we have is approx. 100. This hotel is very accommodating and in a great location. July 2, 2014
Rated 5.0 out of 5.0 by Great Place in a Great Place! The Holiday Inn in Rapid City was a great place for our Air Force reunion--and Rapid City is a WONDERFUL place to live/visit/work/play!!!!!!!! We hope to come again soon! July 2, 2014
Rated 5.0 out of 5.0 by Beautiful Hotel! I loved this Holiday Inn. The lobby area is beautiful, very well decorated and comfortable. The bar area and restaurant were great, I utilized both. I loved this place, will stay there again when visiting the Rapids City area. July 1, 2014
Rated 5.0 out of 5.0 by Great hotel! I had a great stay at this hotel. The room was clean and comfortable, the service was good, the staff were pleasant and helpful, and the waterfall in the atrium was soothing and beautiful. The shuttle from the airport is great service, and I enjoyed the company of the driver - which is amazing at 5am! And Mike the bartender makes a mean G&T, and the best margaritas around! I look forward to staying again next year! June 30, 2014
Rated 5.0 out of 5.0 by Always great and great staff....Thanks Thank you as always and excellent stay and staff...love staying here and will return.. June 25, 2014
Rated 5.0 out of 5.0 by Excellent for non-smokers High quality accomodations, next to civic center, well equipped for business and vacation travelers. The only reason I would not make this my primary choice for lodging is the hotel is 100% non-smoking and, as a smoker, I prefer accomodations that provide for the 20% of us that smoke, when booking for personal travel. June 24, 2014
Rated 3.0 out of 5.0 by Disappointed I used my rewards points for this stay. I was charged the cost of the room anyway on my debit card, which caused me to have problems with my card at the final destination of my trip. My luggage was taken to different room than what I was actually in. There were no Kleenexes in the room or bathroom. When I went to check out, my rewards point balance was incorrect. The person at the desk was rude to me and was of no help to me. He was from a foreign country and very difficult to understand. June 23, 2014
Rated 5.0 out of 5.0 by Great Service Excellent hotel, friendly staff, very clean and convenient. June 23, 2014
Rated 5.0 out of 5.0 by Great Place to Stay Our room was nicely updated and clean, staff were very pleasant and accommodating. The hotel was a short walk from the downtown shops and restaurants. Easy access to the freeway and the area attractions. June 23, 2014
Rated 4.0 out of 5.0 by Nice place overall The place is very nice and the people are friendly. The staff are very helpful and the building is very well kept. Our only issue was the bed was very uncomfortable. June 22, 2014
Rated 4.0 out of 5.0 by need to update restaurant furniture Shabby furniture in restaurant area, waited for service at breakfast , finally went up and did buffet . staff looked uninterested. June 22, 2014
Rated 5.0 out of 5.0 by Great Stay in a Great Town We loved our stay at the Rapid City Holiday Inn! Staff was very helpful in giving us ideas for how to spend our time when we were in town. Thanks so much for an enjoyable trip to Rapid City, and the surrounding area! June 20, 2014
Rated 5.0 out of 5.0 by good place It was fine. The staff was the most friendly and helpful and happy I have ever seen. June 20, 2014
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