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Rated 4.4 out of 5 by 296 reviewers.
Rated 5.0 out of 5.0 by Nice Hotel! Often timeswe stay with family/friends in Rapid City, however that wasn't possible this time. We chose this hotel by recommendation and were very pleased. It's much nicer than the typical chain hotels in the same price range. We'll be planning to stay at this hotel in the future...and we are up there several times a year. September 11, 2014
Rated 4.0 out of 5.0 by Nice stay Always enjoy staying here. Rooms are very nice and staff are very friendly. My only complaint was the pillowcases had not been changed. Found long black hair on them and I have short gray hair. Check your cleaning! September 10, 2014
Rated 5.0 out of 5.0 by Personnel willingness to please The entire staff, from check in, to maintenance, to housekeeping, to banquet staff, to restaurant staff...all were very easy to smile, explain, help. In short, we felt the entire property staff was very well trained. We will definitely stay there the next time we are in the area, and will recommend it to others. September 8, 2014
Rated 4.0 out of 5.0 by great room great room nice and clean hotel has everything you need on site September 8, 2014
Rated 4.0 out of 5.0 by C. Balow Very nice hotel, with attentive staff, clean rooms and a good location. September 3, 2014
Rated 5.0 out of 5.0 by enjoyable It was a very enjoyable stay. The staff was very pleasant and helpful. The rooms were clean and when we were out the staff cleaned and made beds. We would recommend this hotel to anyone. September 3, 2014
Rated 2.0 out of 5.0 by Rushmore Trip Overall nice staff but overpriced for the benefit. Free breakfast is not included at this hotel and it is near the train tracks so if you are a light sleeper, make sure you request a room on the opposite side of the tracks. September 2, 2014
Rated 5.0 out of 5.0 by wonderful bed and pillows Had a great stay and staff very helpful and accommodating. Great bed linens and pillows! September 2, 2014
Rated 5.0 out of 5.0 by V/Pres this is an execllent property, appers to be well managed September 1, 2014
Rated 3.0 out of 5.0 by Rapid City trip Hotel was fine, but non smoking room smelled of smoke. September 1, 2014
Rated 5.0 out of 5.0 by First stay - very impressed! Usually we stay in the towns right in the hills. We decided to change it up this visit & we were pleasantly surprised how nice it was. Just a few blocks from downtown central & a very nice park just down the block, by the river. Food & drinks were really great & we didn't even have to leave the property. We have added this location to our best of the Black Hills list. August 31, 2014
Rated 5.0 out of 5.0 by Spacious Room I was pleasantly surprised by the size of the room. I like having a refrigerator and microwave. I was also impressed with the fact that even though it is a family friendly hotel, I did not hear children noises and was able to sleep when I wanted. One thing that I found surprising is that the front doors do not open automatically like other hotels. I recommend that as an upgrade for this hotel. August 30, 2014
Rated 4.0 out of 5.0 by Good+ Property The staff was better than any 5 star property out there. Front desk and wait staff were tops. Room was clean but needed a little bit more TLC by maintenance. The dining area needs to be freshened up but service was exceptional. The pool area was nice but the walk-off street traffic from locals was not very securing. 2 nights in a row for trespassers and both nights the trespassers were in street cloths. The property was close to both Mt. Rushmore and Badlands. All together, I would recommend this property. August 29, 2014
Rated 5.0 out of 5.0 Rushmore stay We had a wonderful night's stay at the Rushmore Plaza. The room was very clean the food was wonderful and the staff could not have been more helpful and friendly. August 29, 2014
Rated 5.0 out of 5.0 by Great location and great service We enjoyed walking from the hotel to the old down town area of Rapid City. The city park in front of the hotel is beautiful, and it is an easy 4-5 block walk to great shopping and dining. The staff was wonderful at the hotel. August 29, 2014
Rated 5.0 out of 5.0 by small details matter the pool area was extremely small and hot the temp was 94 on the thermostat. the water feature in the main lobby which is a focal point of the hotel was down for maintenance or cleaning the whole four day s we where there. Breakfast was great, rooms where quiet and comfortable. front desk workers where very friendly and helpful. August 27, 2014
Rated 5.0 out of 5.0 by Exceeded my expectations. Great service, great accommodations. A very welcoming hotel, which is centrally located to the main attractions. August 27, 2014
Rated 5.0 out of 5.0 by excellent in every category! We stayed at Rapid City Holiday Inn. glad we did. Clean, friendly staff, great pool and patio...just made our vacation that much better. August 26, 2014
Rated 4.0 out of 5.0 by Very nice property Would recommend this hotel when visiting Rapid City or the surrounding attractions. Comfortable and affordable. August 26, 2014
Rated 2.0 out of 5.0 by Overpriced and below average in my opinion While this property has good 'curb appeal' , the public areas look very nice and our room was large and comfortable, I found several things that kept us from having an experience that met our expectations. The interior design of rooms facing an open atrium, while esthetically appealing is not very conducive to a quiet environment in the atrium or in the rooms. I also have an issue with the pricing policy using their 'Book early and Save' feature on the website. I booked 10 weeks in advance with full knowledge that my credit card would be charged and the reservation couldn't be changed, however, I had the expectation that this would 'save' me money. However, 2 weeks prior to our arrival date I was checking some info on their website and found that the rate for the same type room was $10 less; What did I save by giving them my money early? This probably isn't unique to this property so I would caution those who might think they could save anything by booking early at any IHG property. Also another reservation issue is that when you call the hotel and ask for reservations, it appears that they transfer you to the national call center and any specific requests regarding this stay may not get properly communicated to the host property. The real aggravation for me was that their complimentary in room WiFi did not have a very strong signal in our room (804) nor did it have the bandwidth to support the number of people that were trying to use it. To get around this I went to the Business Center to use the computers there and I was shocked to find that the 2 computers were both running XP - an unsecure and unsupported operating system - this is inexcusable. While the location of the hotel is good and the staff is friendly I would advise looking elsewhere in Rapid City. And by the way, a friendly staff, that apparently cannot resolve customer issues is not of much value. August 25, 2014
Rated 5.0 out of 5.0 by Fantastic Hotel in Rapid City Very clean renovated hotel. Used to be an Embassy Suites. Is now locally family owned from what I was told. Front desk great for information. Microwave and fridge in rooms a PLUS. Comfy beds and furniture. August 25, 2014
Rated 5.0 out of 5.0 by Very Comfortable and Inviting Stayed at the Rapid City-Rushmore Plaza Holiday Inn for a required training/meeting. The meeting room was excellent; clean and comfortable without excessive exterior noise. The entire hotel is very clean and well maintained. Staff was very helpful, warm and friendly. Rooms were very clean and comfortable. I would highly recommend this hotel to anyone visiting the Rapid City area for business or pleasure. August 25, 2014
Rated 5.0 out of 5.0 by Friendly staff Front Desk staff was very friendly and so were the people in the cafeteria. August 25, 2014
Rated 5.0 out of 5.0 by cleam room and comfortable beds The room was clean and the housekeeping paid attention to make sure that adequate room amenities were left in the washroom . The bed was comfortable . August 24, 2014
Rated 4.0 out of 5.0 by Great customer service We reserved a suite for a bachelorette party, when we checked in we received a complementary upgrade. That was awesome. However the presidential suite we stayed in was out dated. One bathroom fauset Handel was broken. The carpet was sticky and our feet were black from walking around the room. The kitchenette sink leaked. August 24, 2014
Rated 5.0 out of 5.0 by Highly recommend! We have visited Rapid City several times on trips out west and have always stayed at the Holiday Inn Rushmore. We have always found everything about the hotel to be off top quality. August 24, 2014
Rated 5.0 out of 5.0 by One of the finest Holiday Inns This is one of the finest Holiday Inn facilities that we have stayed in. The hotel was exceptionally clean, the room was clean and comfortable and the staff responsive to every need. We will definitely stay again. August 23, 2014
Rated 4.0 out of 5.0 by nice place to stay a good place to stay in rapid city . warm friendly staff from the airport shuttle driver to the reception agents to the bell man. great outside appearance but needs a little carpet upgrade on the main lobby and foyer. the room were clean and cozy but the floor needs a little more TLC as well as the door. but overall a nice place to stay away from home. August 23, 2014
Rated 5.0 out of 5.0 by Bismarck Business trip I was upgraded to a suite and the room was great. Had a long day and ordered food to my room. I was pleasently suprised at the quality and fast service. August 23, 2014
Rated 5.0 out of 5.0 The Good, the bad, and the ugly! The good is that there is neither bad nor ugly about this hotel. In fact, it was a very comfortable place to stay. It has everything you need for a short and extended stay. But wait, nothing is perfect! I think the front-desk staffs need a little more training with people skill. August 22, 2014
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