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Rated 3.8 out of 5 by 81 reviewers.
Rated 5.0 out of 5.0 by I will be back! Thank you for such a fantastic stay. What a lovely hotel! Yes, it looks a little old from outside and perhaps the rooms might need modernising. BUT the warm welcome from the excellent staff more than compensate. As a gold elite member I received lovely gifts in the room and free high speed wifi. My colleague enjoyed a swim and sauna, I opted for some excellent German beer in the cosy pub. The highlight was the steak buffet. WOW! just Euro 22 for an all you can eat buffet with superb high quality food. I hope to be back in Dusseldorf soon, I wont be looking for alternative hotels, The Holiday Inn will absolutely be my first choice! February 14, 2014
Rated 2.0 out of 5.0 by Discomfort under two miniature blankets These people have their priorities all wrong. The hotel industry should be all about sleeping in comfort, but while they welcome you with fresh fruit and bottled water, you are supposed to sleep together under a miniature blanket that is half the size of the bed (we have experienced this twice now and it seems this is their policy). If you ask kindly enough, they allow you to get another mini-blanket at the reception, only to discover later that there is just one towel for the two of you. Instead of simply installing WiFi and offering Internet access as a courtesy, they anger their guests by using Swisscom who charge the ridiculous amount of 5 Euro for 60 minutes of Internet. They give you a voucher with a password, but when you try to connect you are given another password so they charge two times for the 60 minutes. To top it off, they are not too friendly at checkout and tell you in German that it is all your fault. Holiday Inn Ratingen, put a normal blanket on the beds and offer complimentary Internet access, and you will save yourself critical reviews of unsatisfied guests. February 11, 2014
Rated 2.0 out of 5.0 by No free WiFi this time & cold breakfast Middle of december I received free WiFi, now in January I did not. The reason is not clear, both were booked using my club card. Furthermore I would say it is realy not 2014 to not have free WiFi, I mean even airports, Starbucks have it. Furthermore, the curtains in the room were not clean at all. The coffee/tea was hidden in the closet, the scrambled eggs were cold at breakfast, the receptionist is not too friendly and I dont like the long distances that you need to walk to room and (full) parking. All and all, not the same experience I have in Holiday Inn's in The Netherlands and Belgium. February 10, 2014
Rated 3.0 out of 5.0 by Older room but great staff For several months/years I have been coming to this hotel. Very nice staff but sadly over the years the hotel needs an update as it's getting old. Nevertheless the staff and the cleanliness is great. I would also like to add that there is no free internet. This is actually a standard in a lot of hotels. As a IHG member I believe we should not have to wait until July 2014 to have this benefit. Location , close to the airport - bus is an external company that needs to know what is customer service but it get you up and down the airport if needed. February 4, 2014
Rated 5.0 out of 5.0 by Convenient, Cozy Pub, Excellent Reception This was my first visit to this hotel. My father traveled with me and his room had a few issues with the bed comfort and typical European sheet and comforter style. However, the receptionist, Daniela, could not have been more helpful. She did everything possible to improve our comfort and make our stay convenient and pleasant. A very friendly housekeeper brought extra bedding. One big plus was the Restaurant and Pub within the Hotel. Also, the breakfast buffet was wonderful! I especially appreciate the special recognition for Priority Club Members. January 29, 2014
Rated 3.0 out of 5.0 by Renovate this hotel! A room (number 300) out of a hotel nightmare catalogue with a strong smell of urine and furniture which seemed to come from a decade long gone - the 80s if I am not mistaken. An efficient reception and a great club sandwich in the Pub were not enough to make up for the truly awful room. January 27, 2014
Rated 4.0 out of 5.0 by Nice hotel Nice hotel, friendly and helpful staff. Will definitely be staying here a lot through 2014. January 26, 2014
Rated 2.0 out of 5.0 by This Holiday Inn it's not a Holiday Inn. Hotel very old. No lift. No free wifi, No early transfer to the airport, only after 4:40 am. No free parking, but you can left your car next to the door for a few minutes. January 12, 2014
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