Rated 2.0 out of 5.0 by Joris Holiday inn
For my profession I spent at least 80 nights per year in a hotel. Holiday inn Ratingen left a bad impression. Reception staff on Monday March 11 at 16.00 was unfriendly and a bad publicity for your chain, the girl was very unprofessional. Food ( restaurant was open but served the pub food only) was very poor , fries too salty and ribs sold out.
No more stays here.
March 19, 2013
Rated 5.0 out of 5.0 by paulbrillen Good stay
this Hotel is one of my favorite Hotels. nearby the airport with a shuttle-service all 30 minutes. there is no elevator to the second floor. the internet is not for free!
March 6, 2013
Rated 3.0 out of 5.0 by RajeshIndia Poor Pick Up & Drop Service
I was transiting Dusseldorf aiport for a night.
The website claimed both pick up and drop service.
However on mail and chat no intimation on pick up location was informed.
It costed me 30 minutes of looking around the arrival area for a board or help on the same, but it was futile.
It costed me Euro 16 to take a taxi to the hotel.
The funny part of the pick up & drop service did not end here.
Only person who booked in advance were given slots for drop.
Only one 8 seater was provided for a full hotel with more than 300 rooms.
I suggest that when the booking is made in advance and flight schedule known;
it can be possible to
1. Give correct timetable for pickup & location of van
2. Give choice for booking departure van when the flight information is known.
Had i known that my stay is going to cost 30 euro more my choice of hotel would have been different.
February 2, 2013
Rated 2.0 out of 5.0 by Santiago1979 Parking unconfortable
Parking was completely full of snow. I had to walk about 100 m on the snow with my heavy lugage. There were some other entrances to the hotel apart from the main entrance, but they were closed. If they were open, I could have used them and avoid walking on the snow with my heavy suitcase.
I found quite disappointing that the breakfast was not included in my rate. When I booked the hotel in the internet it was not mentioned. Otherwise I would have gone for the breakfast but it was not clear in the website.
I think it is unbelieveble that you have to pay for your wifi conexion. This service is not costing almost nothing to the hotel, but you charge 10 or 15 € for your conexion.
All of these points made my stay not very confortable.
January 31, 2013
Rated 2.0 out of 5.0 by Jogibaer Cold Rooms
Heating in teh Room doesnt work
Phone in the room doesn't work
At the Restaurant I ordered a "Chef Salad" it should come with cheese, Ham, egg and Tomatos, on th ePlate I found 4 stripes cheese and Ham, no egg no tomato for 12 Euro.
January 30, 2013
Rated 5.0 out of 5.0 by CJMJ Hidden gem
Close to Dusseldorf airport, Holiday Inn Ratingen removes the stress of early flights. Very friendly reception, good food and a nice small bar and secure parking allowed us to relax the evening before an early morning flight.
January 30, 2013
Rated 1.0 out of 5.0 by JGoetz Nicht zu empfehlen
Was mir gefallen hat:
Mitarbeiter (Empfang) bei Anreise abends 13.01. Freundlich und Hilfsbereit.
Was hat mir nicht gefallen:
Mitarbeiterin (14.01. morgens) sehr unfreundlich und inkompetent und von Hilfsbereitschaft keine Spur.
Ich wollte abends ein Rumpsteak essen (well done). Gebracht wurde rare-medium. Habe reklamiert. Bekommen habe ich dann das Fleisch rare-medium. Auf Beschwerde keine Reaktion vom Koch.
Bestellt Frühstück auf Zimmer. Kein Frühstück erhalten, da Bestellkarte nicht abgeholt wurde. Nach Reklamation bekam ich das Frühstück, aber die Hälfte von dem was ich bestellt hatte war nicht dabei. Des Weiteren wurde das Essen nicht abgedeckt gebracht (Hygiene?). # Zimmer wurde nicht richtig warm (Heizung auf Maximum).
Dieses Hotel ist nicht zu empfehlen!
January 21, 2013
Rated 3.0 out of 5.0 by JMN75 Convenient hotel for business
Old hotel but very clean.
Need some improvement:No safe in the room
very old TV,
Poor decor in the dining room but good breafast buffet selection.
January 16, 2013
Rated 5.0 out of 5.0 by diddlehead best location near Dusseldorf Airport
Quiet, clean, friendly, inexpensive...with a GREAT BREAKFAST! Shuttle to & from the airport prompt & courteous! Recommend highly.
January 12, 2013
Rated 4.0 out of 5.0 by chivas69 Good Airport Hotel
This is a nice hotel close to Düsseldorf airport with complimentary shuttle (about 10 minutes) to and from the airport. Rooms are nice and clean and the staff very helpful.
Didn't get an upgrade as Platinum Member, but at least received a complimentary fruit plate and a bottle of water.
Sure gonna stay there a few times again next year.
December 18, 2012
Rated 4.0 out of 5.0 by cosgroa Good Location, and value for airport hotel
You'll receive the typical good Holiday Inn service, and quality in this hotel very close to Dusseldorf Airport.
10 minute shuttle to the airport makes it very convenient for an overnight stay, or in case you find yourself stuck overnight (as in my case).
Never tried the food, etc. so cannot share much on that.
December 17, 2012
Rated 1.0 out of 5.0 by monia Old rooms and average service
The rooms were very cold and not feeling clean, the food was average and the one of the 2 restaurants was smoking and it was smelling so bad. I would never stay in this hotel again, way too expensive for what it offered.
December 10, 2012
Rated 4.0 out of 5.0 by bobbby one night stay
very big plus for the free airport shuttle - 10 min drive in the evening, but it was not clear where to find it in DUS airport, no info neither on hotel web page nor at the airport web page ; a hint -you need to go to NRW offic opposite B arrival gate and ask for the shuttle
hotel itself it's ok, good breakfest
December 2, 2012
Rated 4.0 out of 5.0 by chivs mr chivers
stayed 2 nights room very good staff excellent and location to airport with free shutle made the trip good overall
November 17, 2012
Rated 3.0 out of 5.0 by mrsunseeker Mixed verdict
Within 5-10mins drive of airport and had a free shuttle from airport.
Friendly reception staff.
Size of room is reasonable.
Offered complimentary drinks whilst awaiting shuttle in morning.
Trolley to move your own bags about with to your room.
Unless you park in the entrance drop off area, blocking it, they expect you to go into their parking which charges minimum 1 DAY.There is no parking you can use for the short term! Several people were parking on the verge out of the (hostile) Holiday Inn site so it is definetley not only my problem. The only space is for disabled drivers and taxis (why do they get more privilege than paying guests?) So we arrived in a hire car full of our luggage that I had to then take back to the airport (we didn't want to have to carry all our luggage through the airport and then to the shuttle) and this was stress we didn't need.
Decoration and fittings, once past reception, are old, made me think of 1970's and the movie Hot Tub Time Machine. I was surpised to see a Holiday inn bedroom looking so dated.
Although the hotel's rooms seem to be on one floor, it's nececarry to go up some stairs to that one floor and there is no elevator and no assistance or offer of it on check in. So you must cart all your bags up these stairs and at the top there is a trolley, if no one else is using it to wheel your bags down the very long corridors to your room.
Reception didn't know answers to questions, but they did find out answers, we just had to wait. Perhaps we has a newer member of the team.
November 8, 2012
Rated 4.0 out of 5.0 by rbanier Good option when flying early
The hotel is in a quiet spot. When you're flying early from Dusseldorf International and getting there by car, this hotel is a good option. You can get a night's stay with free parking of the car during your trip for a reasonable price.
A shuttle takes you to and from the airport. The rooms have all you need for a night. Only disappointment was that there was no free WiFi, which I think should be standard by now.
October 25, 2012