Rated 3.0 out of 5.0 by HolMc1114 Overnight Stay
I usually have a good stay at the Holiday Inn. I invite my customers for scrapbooking overnighters 2 times a year, so I have been there plenty of times. The food is one of the things that makes us keep returning- it is delicious! This past time was a little busier than usual and an event the 14 of us will remember. There was a wedding with some "entertaining" guests and the smoke alarm went off so we had to stand outside in the cold for 20 minutes. Nothing that could of been prevented by the Holiday Inn though. The other thing I was concerned with was one of my customers was told to vacate and check out of their room before 10 am so it could be cleaned. I believe check out time is at noon. This person and her husband were not happy and I am not sure if they plan to stay overnight again. I went to my room at 11:20 to gather my belongings and check out and someone had already come in and stripped the bed and left things in a heap and half the bathroom was cleaned. I would of appreciated if they could wait until noon.
March 10, 2013
Rated 5.0 out of 5.0 by Auntmurt1 Wedding weekend- event staff were awesome
Shout out to Val- the event coordinator- she dealt with a challenging bride, a fire alarm in the middle of the event and lots in between.
We were all from all over the country and the restaurant and bar staff were cordial and accomodating the entire weekend.
We felt like we were at home having our own party.
The banquet setup up staff especially Mr. D worked tirelessly and just kept smiling.
In my work, I am lots of hotels setting up events but thiis was by far my best experience in a longtime----Many thanks to all.
Just wish you all were in Florida- so we could have sun and warmth outside to match the sun and warmth we all felt inside your Holiday Inn
March 8, 2013
Rated 5.0 out of 5.0 by smith129 Noisy heater and troublesome toilet
The room (136) was cold when we arrived. We turned the heater up but it was very noisy. Once the room was warm we turned the heater off so we could sleep. It was cool in the morning so we turned it back on.
The toilet lid would not stay up. This is troublesome for men. I had to physically hold the lid against the tank in order to "go".
We have stayed at this particular hotel many times and will do so again. We particularly like the "Park and Fly" convenience and having an restaurant and bar on premises.
February 27, 2013
Rated 5.0 out of 5.0 by Suefg Pre and post vacation stay
This was the second time we have used the Holiday inn to park our car and stay overnight close to the airport before and after our vacation. Our vacation involved over 25 hours of airport stays and flying. It was exhausting. The staff at holiday inn Rochester were courteous and got us checked in speedily so we could crash. The rooms are comfortable, clean and large. The thermostatic control works smoothly and quietly. Highly recommend this hotel for anyone needing a room near the airport.
February 23, 2013
Rated 3.0 out of 5.0 by Unionman Spin the wheel
I was not offered the opportunity to spin the wheel. Nobody at the desk asked me to do so or offered? I have spun the wheel at every Holiday Inn that I have stayed at that had a wheel but not here, why? Also, Why does your staff always put guests on the highway side of the Hotel instead of the quit side. This is very annoying.
February 18, 2013
Rated 5.0 out of 5.0 by CAB1 Excellent shuttle service from Rochester airport and great service.
The shuttle service was outstanding with offers to take me to my business destination the next morning. Even thought late arrival to hotel, front desk staff was friendly and very accommodating. I inquired about means to get to my business meeting the next day and to my surprise they were waiting for me the next morning. Room was quiet and very clean. Excellent place to stay!
February 11, 2013
Rated 5.0 out of 5.0 by DustDoctor1 Great for an airport hotel.
Yes, bed was great; no noise so I had a good sleep ..... what more could I want! Nobody's fault but it is strange not to have an elevator to the upper floor.
February 10, 2013
Rated 1.0 out of 5.0 by Mikers25 Another Great Stay
On a regular basis, we take a break and spend a night or two at the Holiday Inn Airport, here in Rochester, NY. We are always treated well by the entire staff. The facilities give us a chance to get away from the daily routine, even though we do not leave our home area.
We want to acknowledge one person at the front desk who has always welcomed us on each visit. We do not know her last name, but her first name is FLO. We have been visiting here for the past 4 years and ever since our first visit, FLO has made the beginning of our stays special. She has gotten to know us and we feel she should be acknowledged for her excellent service to us and the other visitors to your facility.
February 7, 2013
Rated 5.0 out of 5.0 by DG84 Great front desk and shuttle staff
In town for four nights. Front desk personnel were always available and very friendly and the cleaning staff were flexible with our schedules. Shuttle driver always there when needed.
Great bar for a party. Too bad were not permitted to bring own food in after they stopped serving food at midnight.
February 2, 2013
Rated 5.0 out of 5.0 by tandn Great service, employees, and food
We can't say enough great things about this hotel. The service was excellent. Employees went out of their way to answer our questions and help us. The food and service at your restaurant was way past our expectations. We ate most of our meals in your restaurant. Thanks so much for a wonderful stay.
January 29, 2013
Rated 2.0 out of 5.0 by kelleyd Less than Clean
The room did not meet my standard for cleanliness. My bathroom floor was very dirty.
January 26, 2013
Rated 5.0 out of 5.0 by lolamarie New Years Eve Event
This is our second year coming to the New Years Eve Event and we had a blast again! The deal for the night before and after is the best! Having two bars again was awesome! The gambling is a lot of fun! A couple of reccomendations; have different dinner options, keep the chocolate fountain open until at least midnight (people that are gambling missed out on it this year :() have the hotel bar open the night of the event. Overall a great time and definitely worth it for the value. We will be coming again next year for sure!
January 7, 2013
Rated 5.0 out of 5.0 by Mike2135 Great service, friendly and observant staff.
As we were checking in the desk personnel saw we had 6 weeks of luggage, they switched our room to the first floor to make it easier on us. The airport driver bent over backwards to get us as close to our airline as possible and was very helpful. He even provided us a card to call when we returned so he could pick us up.
January 7, 2013
Rated 4.0 out of 5.0 by GTwelve Comfortable and convenient to ROC
Room was big and clean. Excellent heated indoor swimming pool.
Would definitely stay here again if in the area.
January 6, 2013
Rated 4.0 out of 5.0 by Richie16 New Years Celebration
Stayed 2 nights for New Years celebration. Great deal for extra night. Band was awesome, hope they will be returning. Been attending this party for several years. Fun time. Only negative comment is that it seems the quality of the food has gone down some and as far as the booze goes, they definitely have cheaper booze. Also, only 1 bartender per bar caused some long lines. Late, they closed 1 bar down and the lines got even longer. Other than that, it's a great party and we will be back next year for sure.
January 6, 2013
Rated 4.0 out of 5.0 by Macq Excellent reception staff
This property is very comfortable. Priority member rooms are worth the upgrade. Shuttle service to airport was quick, frequent & very friendly. The only complaint - upgrade coffee in th rooms & the restaurant. It's pretty bad. Maybe Keurig coffee makers in executive rooms & charge more for hm. I'd pay.
January 6, 2013
Rated 5.0 out of 5.0 by ohboiohboi4 Wonderful!
We had a wonderful stay! The front office staff was cordial and helpful. I was traveling with my two youngest children for a boxing comeption. They really enjoyed the large, warm pool and the game room. The room service was delicious and we enjoyed the convenience of the in-room movie.
December 6, 2012
Rated 3.0 out of 5.0 by Tbaker Clean and Safe
I try not to stay near an airport but due to last minute arrangements found myself with few choices. The facility was very convenient to my meeting location and to the airport. It was clean and comfortable and although it's a fairly "mature" facility was mostly up to date barring the lack of an elevator. I felt very safe and if in the area would stay there again...thanks.
December 5, 2012
Rated 5.0 out of 5.0 by benO Great service
Rochester front desk employees care about my stay ! They are very nice thoughout my visit. I stay at many hotels; and Rochester Airport has the best staff.
December 4, 2012
Rated 5.0 out of 5.0 by Mark310 Most Personalized And Exceptional Service Throughout The Hotel
The Holiday Inn Rochester Airport excels in providing the very best in personalized and exceptional service that always exceeds my expectations. Carolyn made sure that my check-in experience was as smooth as can be, and assigned me to a room that I have been very pleased with before. Genessa in Housekeeping made sure that my room was in immaculate and with all of the amenities, water, and toiletries that are needed. Eugene asissted me with my luggage, Tom took me back to the Amtrak station at the end of my stay in the airport shuttle van-never expected this kind of outstanding service! The Priority Club Lounge was an excellent offering and Divino and the ROC Bar and Grill provided me with the very best of food and service. Jessica, a server in the ROC Bar and Grill went out of her way to provide exceptional service from toasting my bread to chilling my milk glass. Alice is an exceptional breakfast server in Divino. John and Kim are excellent at preparing meals. Finally, Sue in Human Resources wrote a nice card thanking me for my business. What an oiutstanding hotel servicewise!
December 3, 2012
Rated 1.0 out of 5.0 by Bill1313 Dirty carpet and restaurant that refused service.
room carpet was dirty. It really needs to be professionally cleaned.
Restaurant: When we arrived 10 minutes prior to closing time, we were told that the it was closed. Had to order pizza from a local delivery place.
November 24, 2012
Rated 3.0 out of 5.0 by Bruce49 My biggest problem...
with this hotel was the service I received when I decided to dine in for dinner. After delivering a less than mediocre Cobb salad, my server disappeared. Not once during dinner, did she check on me. It got so bad, that I had to search for the water pitcher on the floor to fill my class. At the end, I was required to wave down her associate to get my check. Her fellow worker clearly stated, "I don't know where she went."
Front desk staff and van drivers were good. They took care of my requests in a timely and efficient manner.
November 23, 2012
Rated 5.0 out of 5.0 by AriesDoc Great Service and Comfortable Rooms
All CS agents were pleasant and willing to accommodate my needs. Rooms were clean and water pressure/warmth was excellent.
Will definitely stay again if back in Rochester!
November 19, 2012
Rated 1.0 out of 5.0 by ny11knoblauch Terrible room
The first two nights I stayed in this hotel I had a pleasurable experience. The night I had room 603 which had a street light shining in the window to the point where I should have left my lights on. Then when it was time to wake up and take a shower the shower backed up so fast that I couldn't even take a 5 minute shower without the water backing up over my ankles. I was very let down by the hotel especially when the staff took all of my information and insisted the manager would get in touch with me in under 24 hours and I have yet to hear anything almost a week later.
November 13, 2012
Rated 2.0 out of 5.0 by Nick251 Disappointed
When I complained that our room hadn't been cleaned, I was assured someone would take care of it ASAP. When I returned at 11:30 PM room was still not cleaned. Again I called the desk and was told I could pick up fresh towels at the desk!!! When I complained about that they had a security guard deliver towels to our room. Being very disappointed I emailed Holiday Inn main site to report the problem. Never received a response! Totally disappointed. Would not recommend.
October 29, 2012
Rated 5.0 out of 5.0 by ampmmom Nice facility and great food, not far from RIT.
Can't imagine staying anywhere else when going to visit my son at RIT. Price, compared to other hotels, is much better and hotel is very nice. Food is reasonable and very good. Right by airport but not noisy at all. Haven't had chance to use the pool yet, but it looks wonderful.
October 27, 2012
Rated 5.0 out of 5.0 by travelwell Wonderful, friendly
Front desk-Eugene et al were wonderful. Room/Beds very comfortable. Great location.
October 19, 2012
Rated 1.0 out of 5.0 by Royalboater Place needs some updating
This place is in serious need of updating. The carpets are bad, the rooms are below average, its worn and tired.
Please make improvements soon as I travel to Rochester frequently.
October 17, 2012
Rated 5.0 out of 5.0 by Mike456 Most accommodating staff
This was a great hotel experience. The staff was friendly and very helpful with the little things that make a big difference. Terrific breakfast at a good price, plus a very nice sports bar make it an unexpectedly finer place to stay. And just a minute from the airport.
October 11, 2012
Rated 5.0 out of 5.0 by Bill60 Pool
We enjoyed the hotel and it had a great pool.. The grandkids loved it.
October 6, 2012