Rated 3.7 out of 5 by 49
Rated 2.0 out of 5.0 by ColdGary Room was colder than a refridgerator
I typically don't write reviews for Holiday Inn's because I stay at them relatively frequently and the experience is good to very good the vast majority of the time. This was only my second stay at this partiular property, I don't often get down this way and usually stay at Holiday Inn's in NH and Vermont. When I arrived at the Holiday Inn Rockland MA and got to my room, I had to check and see if the windows were open becauase the room was so cold that I literallycould not take my jacket off. I was given a corner room with two heater units so I got the two units going and went to get something to eat. Upon return the room was warmed up but was still chilly. I had to get up early the next morning so I got into bed around 9 and thought I'd just warm up under the covers. After about another hour the room was so hot I was forced out of bed to fool with the heater controls on the two units. The "far" unit I was able to get to moderate but the unit closer to my bed would not shut off and would only blow either extremes of cold or hot air. I was forced to unplug it, leaving only one unit to heat the very large room. The remaining unit could not seem to reach an equilibrium of temperature and the experience throughout the night was one of either being too hot or too cold. Not a very restful night. To add insult to injury, my 6am time of promised wake up call never happened and I overslept until 6:50am. I was too busy and too late to take this up with the front desk so I took my departure and went on my way.
February 3, 2013
Rated 5.0 out of 5.0 by DJW69 Excellent Staff & Upgraded Fitness Center
I have stayed at the Holiday Inn - Rockland many times since 2007. The hotel staff (front desk, housekeeping, restuarant/bar, and maintenance) are outstanding...very friendly and always accommodating....
The Janaury 2013 improvements in the fitness center (new, state of the art equipment and new LCD TV) are really great. This shows that the hotel management is serious about trying to improve the "guest experience" at the Holiday Inn - Rockland.
January 23, 2013
Rated 4.0 out of 5.0 by TLim Great Location, fun place
I really enjoy the stay great hotel & good location.
December 31, 2012
Rated 2.0 out of 5.0 by TRAVELCWC2012 Concern with the Holiday Inn's Staff
The staff was not really friendly. The front desk staff was often curt, short, or it seemed as if one was asking too many questions. One associate - I believe Steve or Steven - was rude and just not friendly or nice.
TV - did not work. Would not "receive a signal".
Toilet seat was broken.
Internet would NOT work or was very, very slow. In most cases during my two days - Internet would not work.
December 17, 2012
Rated 5.0 out of 5.0 by Loveliness Lovely stay at this hotel
We had two rooms at the Holiday Inn Rockland. Tthe rooms were very Nice and clean. The staff are friendly and very courteous. Collin and the two brothers that work front desk, they are the best customer service rep ever. Very professional, friendly and nice. I would recommend this hotel anytime, and we are planning to go back. Only thing the town does not have much to offer for entertainment for adults and children.
November 29, 2012
Rated 5.0 out of 5.0 by pb123 CLEAN, COMFORTABLE AND GREAT SERVICE
We stayed here over the Thanksgiving weekend. The room was clean the staff and service were great. Would highly recommend.
November 28, 2012
Rated 3.0 out of 5.0 by JohnFG Millions invested - but?
I know this facility has been through a recent major upgrade. It is too bad they do not seem to be maintaining it. The hotel has upside potential.
The bar is a waste. Service is good but no one goes there. Do something to bring in some people. I walk accross the street just to hear some voices.
Workout room - 2 of 6 machines are broken or unsafe and have been that way over my multiple stays.
TV remote missing - minor.
Two TV stations in workout room???
November 21, 2012
Rated 4.0 out of 5.0 by WNB61453 Colio Inc interview
Excellent Kick Off cafe staff. Arrived late near cafe closing but allowed to eat with excellent waitress. Next morning same overly helpful waitress staff. Breakfast buffet broke down early but allowed to participate in buffet with all the attributes.
Excellent bed and pillows....
Motel/Hotel outdated in lobby and carpet... Needs updating...
November 13, 2012
Rated 5.0 out of 5.0 by lilachh very good
the staff, room and food was very good. we had a very good time and will go back if in boston agin.
November 3, 2012
Rated 2.0 out of 5.0 by Kevin92116 Needs updating
I stayed this last Monday evening, showing up around 7:30p. Right from the start, I had problems. First I get locked out of my room, not by my doing, but the door card reader quite working. I went to the front desk, and after about 10 minutes of trying to find the maintenance guy, they can't find the machine to fix the door. About 30 to 40 minutes later, they finally get the door open. I missed a webinar I was to be on due to this.
Next, I see a lady bug flying around the room, which is normally not a problem, until I saw about 5 more flying around the room. I go into the bathroom, and there were 3 more in the tub. A bug is a bug, not what I signed up for.
I travel monthly on business, and usually stay at IHG properties. I chose your location because it was outside the city, and on the way to Provincetown. I am quite disappointed with this property - you really need to update EVERYTHING.
October 21, 2012
Rated 2.0 out of 5.0 by YoPRO Wedding Couples TAKE NOTE
My son was to be married in Hingham MA on Oct 6. We used the Holiday Inn/Rockland MA as our official wedding hotel , booking close to 40 rooms. The day before the wedding, my son's future bride had her luggage moved to a " safe" " holding "" room while her room was being readied. After returning to the hotel after the rehearsal dinner, she retrieved her items to her room.
It was then that she noticed her wedding shoes were missing. She went downstairs to counter to check this safe room ( which we were told could be used for guests if their rooms were not yet available) She was told the general manager had left for the day and she was the only one with a key. The room was locked up
No one would assist her and the manager was not due back until the next morning ... the day of the wedding.
Staff of the hotel were less than sympathetic to her situation. She was told by staff members that no way were the shoes in that room. She spend entire night stressed and in tears.
The next morning, guess what, the shoes were in that room when the manager finally arrived.
Imagine if guests left their luggage in that room and went to the wedding... the room would have been locked and no one had a key... supposedly Can you imagine if you were the bride ?
October 12, 2012