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Rated 4.4 out of 5 by 492 reviewers.
Rated 4.0 out of 5.0 by Great service I was very pleased with the service that I received from the front desk staff. They were willing to go out of the way to help me with whatever I needed. November 18, 2014
Rated 5.0 out of 5.0 by Comments Nice hotel, convenient to the airport withoout planes zooming past your window. Harry Carey's next door - awesome place, great steak. One complaint: no complimentary coffee in the lobby - they charge $1.50/cup!!!! Really!?!? I spend that much money for your room and you can't even buy me a cup of coffee???? I had to drink the room swill. November 17, 2014
Rated 5.0 out of 5.0 by Halloween Our only troubles were with the maze around the hotel due to construction; we had problems coming November 16, 2014
Rated 5.0 out of 5.0 by friendly staff and comfortable stay I am always recognized when I walk through the front door and its always a pleasure to stay there. November 15, 2014
Rated 5.0 out of 5.0 by A good value Really like Harry Caray's Restaurant (though pricy on some items). Staff are terrific at the desk and the housekeepers are always friendly and say hello. Remember to tip them - they work hard! November 13, 2014
Rated 5.0 out of 5.0 by Fantastic value and simply great service! I am a frequent visitor to this particular property. I choose this hotel time and time again for one simple reason. Outstanding customer service. Every luxury brand of hotel should take a lesson from the front desk staff at this IHG property. They go out of their way to make you feel welcome. Always greeted by my name with a warm smile. Frequent travelers understand the need for this kind of welcoming when traveling away from family and friends so frequently. The staff never disappoints. I have never had a bad visit or experience. While the hotel could use a little updating, the people who work there more than make up for a little outdated decor. I will continue to take my business to this property and I suggest anyone reading this should too! Also, the restaurant is fantastic!!! November 11, 2014
Rated 5.0 out of 5.0 by Comfortable hotel and close enough to the airport Missed my flight home so got to spend a night in Chicago. This hotel is close to the airport (but not on flight path), comfortable, clean and the staff were great. November 11, 2014
Rated 3.0 out of 5.0 by Fitness Room is a Sauna I've been staying at this hotel for years and it feels like home, so I keep going back - I generally like the property and the value - but I've had several harsh words with the managers because the fitness room has NO temperature control - temp ranges anywhere from 75 to 85 - there is a thermostat in the room but it is from 1965 and is set to 60 - clearly a "decoration". What is so hard about putting some type of air conditioner in there? Pitiful. November 8, 2014
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