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Rated 4.4 out of 5 by 464 reviewers.
Rated 5.0 out of 5.0 by Just stay here and you will understand Can't fault this place. Brilliant. Enough said. Enjoy your stay!! October 15, 2014
Rated 5.0 out of 5.0 by Stranded With the ongoing issues at the Chicago airport, I experienced a last minute flight cancellation. The airline recommended this hotel and gave direction for the complimentary shuttle. Shuttle service was very efficient! Upon arrival the staff were very friendly and processed each guest with smooth ease. When I asked for food recommendations, they couldn't have better chosen! I'd definitely stay here again!! October 14, 2014
Rated 5.0 out of 5.0 by Top notch staff and property The property and staff were excellent. Staff made sure that all of my needs were met including the room number preference as well as the room rate. I would recommend signing-up for the IHG REWARDS CLUB MEMBERSHIP. All told my stay and treatment at THE HOLIDAY INNS AND SUITES was top notch and I will be staying there many more times. LarryHD2 October 11, 2014
Rated 5.0 out of 5.0 by great airport location Easy to reach from the airport this hotel offers clean, quiet and comfortable rooms. A big plus is the full service restaurant attached to the lobby. The staff were efficient and friendly coming and going. October 9, 2014
Rated 5.0 out of 5.0 by Wonderful Staff The front desk staff is always accommodating and informative. They make sure the guests have all of their questions answered. The hotel shuttle to and from the airport is always on time, friendly drivers. October 7, 2014
Rated 1.0 out of 5.0 by Good hotel let down by poor service Having stayed in a number of the hotels in the O'Hare are the shuttle bus service is normally first rate, the exception being this hotel. I arrived this weekend at the HI off West Higgins to find that having stayed there a few days before I was actually in another HI. I asked if the shuttle could take me to the other hotel (as the other airport Hotels have done in similar situations) but I was told no, they would drop me back to the airport and I would have to wait for the correct shuttle as it was not there problem...... Needless to say I took a cab..... Clearly being a Gold Elite member in reality means the square root of zero, so I will not be seeking to increase my level of stays to achieve the next level of reward... October 7, 2014
Rated 1.0 out of 5.0 by The rooms are absolutely Gross! We requested two King Size rooms for my husband and I as well as an additional room for an employee and his wife. When we got there they said they didn't have anything except Smoking rooms. So my husband and I took the smoking room and gave the employee Non Smoking room. Our room smelled and looked terrible! The carpet was disgustingly dirty and had burn holes all over. The curtains had burn holes in them and smelled terrible as well. I was afraid to touch anything in this room. The next day I requested a new (Non# Smoking room# and the front desk was happy to change our room. We changed rooms and it did smell better, however the carpets are gross and need to be cleaned or replaced. When we got home I realized they charged us $40.00 more to change rooms. Not Happy!!! The only reason we stayed here was for the conference . We would never stay here again or recommend this Hotel! The only good things I can say is the front desk was very nice and accommodating. The restaurant #Harry Carey's) was nice to have right next door as well. October 7, 2014
Rated 5.0 out of 5.0 by Great bed, excellent eatery We were so comfortable in the bed we thought we might oversleep! Nice and spacious room, quiet and dark, just how we like it. Room nicely appointed, clean room. We were very impressed with Harry Carrey's as well as the park and fly option with complimentary shuttle to and from O'Hare IAP. September 30, 2014
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