Rated 4.4 out of 5 by 220
Rated 1.0 out of 5.0 by MRB123 No Power for 24 Hours
During my stay from (18NOV - 21NOV) I had no electrical power to the room for almost 24 hours, and was not provided any type of compensation for this inconvenience.
December 2, 2013
Rated 4.0 out of 5.0 by ZedNu Convenient and clean
Stayed here for an event at the Rosemont Convention Center. Short drive to the center even with traffic. Room was a nice, suite in great condition and very reasonably priced. Hated the pillow, but I'm nitpicking. Free parking, which is rare anywhere near Chicago. I will note that if your neighbor has a spirited phone discussion with his other half you may hear it. Would stay here again.
November 26, 2013
Rated 2.0 out of 5.0 by Karlb Review of recent stay
Power was off in my room from 3:30 to 7:30. Unable to work in my room. No adjustment to my bill. I come to Chicago 12 days each year. This has been my preferred place to stay. Staff is friendly.not their fault about power outage which effected multiple floors But food vouchers or reduction in room rate would have been appropriate and garner goodwill
November 26, 2013
Rated 2.0 out of 5.0 by Lesliee Staff outstanding, but facility had problems!
The staff was excellent but the facility was not the best. The electrical was out of service for over 24 hours. The first night was spent in a dark, cold room with no shower, no dinner, and no ability to even wash up.
Even after the electrical problem was fixed the next day, the restaurant was not large enough to accommodate the number of guests the hotel had booked for its meetings. Wait time was two hours for a table.
The brightest spot was the staff: They truly went over and above doing everything they could possibly think of to please each and every guest under very difficult circumstances.
November 25, 2013
Rated 2.0 out of 5.0 by Sarang Electric Power
There was no electric power from around 9 pm on 11/18/13 to 8 am on 11/19/13. No information as to when the power supply will come or no intimation about it. Had a tough time to carry my baggage down the staircase.
November 23, 2013
Rated 1.0 out of 5.0 by jjb123 First Bad experience at Holiday in property in a long time.
Awful experience. First when we tried to check in we were told that our reservations had been cancelled. We DID NOT cancell the reservation. They did finally find us rooms but one of us had to have a smoking room. When I got to my room the carpet outside the door leading into the shower room was soaking wet. Also, the faucet leaked on the sink. I called maintenance and they came while I was out to try and dry up the water. When I returned from dinner there was a huge fan in the room that was very loud. I called to have it removed. When maintanence came, they just came into the room without even knocking. I was a bit startled. The carpet remained wet the whole 2 nights I was there. I had to put towels down so my feet didn't get wet. Then beyond the Motels control, the property lost power. Some floors were without power even the next morning.
We will be changing motels for our visit next year.
I am a IHG rewards member also.
November 22, 2013
Rated 3.0 out of 5.0 by Clar112 A little disappointed and surprised
I unfortunately needed to return to Chicago due to a sad family matter and decided due to location I would stay at this Holiday Inn. I reserved two rooms for two nights. Upon check in I was told both rooms were " smoking " rooms. I was surprised that there were even smoking rooms still available in these times. I told the desk attendant that I reserved non smoking rooms and fortunately he was able to change the rooms to accommodate. I do have to say the desk personnel were very helpful and pleasant during our stay. When first walking into our room ( 625 ) I was impressed with the layout and overall appearance. However, we soon experienced issues primarily in the bathroom. The toilet seat was a wood seat that looked as though it was painted and was first installed back in the 60's. Not only did appear old and shabby, but it also was lose. I fixed the seat myself, but could not get the plastic nuts to tighten. Then there was the fixture for the sink. The fixture actually was so lose it would lift up off the counter when turning on the water. Then to add to the misery, both the sink and the bathtub did not drain. I should have called the front desk, but due to our schedule and that we were only going to be there for two nights, I just lived with the issues. The initial visit to this property started off well, but did not end well. I am both very disappointed and surprised with the bathroom issues that someone had to be aware off when cleaning the room day after day. The room was not discounted iun any way so I paid the going rate. Now I'm sorry I did. I don't belive I would stay here again nor recommend it as a consideration when visiting the Chicago area.
November 20, 2013
Rated 4.0 out of 5.0 by reluctantreviewer Overall good acomodations.
Pro: clean, modern room. Helpful friendly staff. Good bath and shower with plenty of hot water. Convenient airport shuttle. Convenient bar and restaurant. Adequate desk space and electrical outlets. Adequate conference room.
Con: pillows were 1/2 normal width, but there were 4. Sounds of running water from other units in the walls. Harry Cary restaurant and bar overpriced for quality of food (dinner); breakfast OK.
November 14, 2013