Rated 4.1 out of 5 by 480
Rated 4.0 out of 5.0 by Missann Where are the Towel Racks in the Bathroom?
That's it in a nut shell- NO TOWEL RACKS IN THE BATH ROOM. Why? Otherwise my stay was lovely.
June 29, 2013
Rated 2.0 out of 5.0 by mathprof disgusting
The room I was in had a clogged bathtub. I complained to the front desk four times before they sent someone to fix it. But it didn't even get fixed. They could have at least moved me to a different room, but it seemed like they didn't even care.
June 28, 2013
Rated 4.0 out of 5.0 by mlesi77 Great front desk staff!
Overall very good! 1 complaint though the coffee line in the morning they could have had 1 person just for express coffee other than that no issues.
June 28, 2013
Rated 5.0 out of 5.0 by Tomd19 Wish all Crowne Plaza's were like this one!
I was meeting clients at the MB Financial Park in Rosemont at the Toby Keith's restaurant and then we were going to the HaufBrau House for one of their famous beers, so i booked a room at the Crowne Plaza and WOW!.
The hotel is nice and its walking distance to the new entertainment
I had a clean room, nice breakfast and was on my way.
June 27, 2013
Rated 4.0 out of 5.0 by Aquatik Comfortable, efficient airport hotel
Good value for a comfortable, efficient airport hotel: the Crowne Plaza offers regular shuttle service to/from O'Hare airport, courteous staff, clean, comfortable and quiet rooms and an excellent breakfast.
The hotel pool is just big enough to have a workout.
June 26, 2013
Rated 4.0 out of 5.0 by Sandman1 Good atmosphere and comfortable beds
The rooms were a little outdated. The paint was peeling off the ceiling in the bathroom.
June 26, 2013
Rated 5.0 out of 5.0 by Robert40 Great location comfortable beds and exceptional service
Came to Chicago for a weekend get away, love the location of the hotel, clean room, nice bar and restaurant, nice fitness center to work out in before I started my day, and clean swimming pool to cool off later that day. Plan on staying there again when back in town rather for business or pleasure.
June 23, 2013
Rated 4.0 out of 5.0 by Rmoore Hidden Gem
This property was affordable, the rooms were great, service was good. There needs to be more than one bellman on duty, especially when you have a group checking in. That was a major inconvenience. Aside from that, the overall experience was good. We came for a pageant and stayed the weekend. The cost of soda in the vending machines is a total rip off.
I had a problem with my bill, despite making reservations, my bill was $50 more than it should have been.
The front desk corrected it quickly, but it made me quite suspicious as to if I had not paid attention to the overcharge, how difficult it would have been to dispute it later.
Another drawback is for some reason, I could not retrieve my reservations online, once I checked in.
Other than that, it was a good stay.
June 22, 2013
Rated 5.0 out of 5.0 by Swanigm Great Hotel by the Airport
Rooms were very nice and value was pretty impressive for an OHare airport property. I would definitely stay here again.
June 22, 2013
Rated 4.0 out of 5.0 by TashaB85 Close Comfort
The Staff at the hotel was very nice and helpful with all of my needs and questions. The room was nice the atmosphere and decor was great . The room size its self was a bit on the small side. BUt my overall experience was great. I even enjoyed the lounge next to my room.
June 18, 2013
Rated 5.0 out of 5.0 by Equalizer70 Courteous & Professional Service
I attended a convention being held at this hotel, offering a generous discount to attendees.
I arrived via the hotel shuttle, a little dazed from a turbulent flight, but the driver was very courteous.
Check in couldn't have been smoother. As the clerk processed my arrival, she explained the different amenities the hotel offered, as well as supplying a free drink coupon valid at the hotel restaurant.
The room itself was spacious and comfortable, with a nice desk to work from and a small sofa where I could sit and relax. The TV in the room was a bit smaller than I'm accustomed to, but the channel selection was very diverse, appealing to a wide variety of age groups and tastes. (Lots of news stations, sports, kids and HBO, in addition to the major Networks.)
I visited the desk a couple of times, once for toothpaste and another for dinner recommendations, and the clerks there couldn't have been more accommodating.
Word of advice: don't bother going out exploring trying to find shopping or local eateries that aren't affiliated with the major chain hotels. I walked 1.5 miles (approximately) and all I found was one 7/11, a local diner and a McDonald's.
The local CTA station isn't very close either, you're better off just riding the shuttle back to the airport and making a connection there.
Overall, I enjoyed my visit and would gladly return.
June 18, 2013
Rated 5.0 out of 5.0 by HernanS Great service and location
Up to date rooms, great beds, very good service from hotel staff specially the maid. In addition, the free shuttle to/from O'hare will help you to get easily to the hotel and airport without delay. CTA station nearby so you can get downtown Chicago easily. A very good option either for pleasure or for business.
June 18, 2013
Rated 4.0 out of 5.0 by ARPEBVNLnr1 Good Hotel for ARPE BV
We (ARPE BV) stayed for two nights for business to attend the NLGS-show, which was the best show we've evr-ever done in the last 12 years. The hotel was rather good and has a nice bar and restaurant. Also the pool looked nice, but we didn't had time. The internet was good but very expensive. I think this should be for FREE. The staff was friendly and accurate.
June 17, 2013
Rated 3.0 out of 5.0 by JimJam Its not terrible, but i expected more
I have to admit that I only stayed one night and I arrived late and left early, so I didn't get the full experience.
Yes the hotel is a bit old, but to be fair I found it spotless and well maintained. I had a good sleep and all the staff were more than helpful.
However, I made the mistake of booking a club room and when I visited the lounge when I first arrived I was shocked. OK, some context here, I did arrive late so I wasn't expected a hug and a high five or anything, but I did expect that there would be something in the lounge that I could eat or drink. The only thing that was available was the rubbish left by other guests.
To be fair I thought that maybe I had arrived too late, so I just went to bed and thought that I would try again in the morning.
It wasn't that much better on my second visit. There was no rubbish and there was something to eat and drink, but the selection was paltry to say the least.
Did I forget to mention how small the lounge is? Its tiny and uncomfortable.
Booking the club room was quite simply a waste of money.
Next time I need a transit, I will stay at the IC down the road.
June 16, 2013
Rated 5.0 out of 5.0 by Koobs Great Location and Comfort
Spent my 27th Wedding Aniversary and couldnt be happier. Staff was exceptionally kind. Room was excellent and the location to local venues was great. Casinos,Restaurants and Night Life within walking distance.
June 14, 2013
Rated 5.0 out of 5.0 by ctinberg great place to stay
the crowne plaza will be my goto place for any future happenings nearby. i can't say enough positive things about the entire experience. the room was impeccable, luxurious, and affordable. the in-house restaurant had the very best mediterranean pizza and cobb salad i've ever had, and the staff was gracious and accommodating. all in all, i had a 5-star stay at the crowne.
June 14, 2013
Rated 5.0 out of 5.0 by madcityfun Excellent Hotel
Was there on business and after my enjoyable stay I am planning on visiting for pleasure. Room was clean, well maintained and the amenities were perfect. Only problem was that the fitness area did not open till 6am. I asked if it was possible to let me in at 5am to run and work out and was told no. Minor set back.....but overall staff was friendly and helpful.
June 14, 2013
Rated 5.0 out of 5.0 by Student338 Excellent Customer Service
The hotel arranged transportation to my testing center (which was about 2 miles away). On the pick up from the center, the hotel shuttle was delayed due to traffic. I was extremely impressed when the Director of Rooms arranged for a taxi cab to pick me up at my testing site so I would not have to wait too long. That is excellent customer service!
June 12, 2013
Rated 2.0 out of 5.0 by Susie5511 Nice place to stay but lacking....
Nice place to stay, but it just seemed like it lacked staff competence. The concierge was only there half the time. Also, did not offer one thing complimentary as far as water, coffee, etc in the lobby. Also, I am a priority member and was still not allowed in the VIP even though I had booked 3 rooms 2 weeks ahead of time. So as far as being a Priority Member it did absolutely nothing for me.
June 11, 2013
Rated 5.0 out of 5.0 by vernajoy Past stay
Exceptional stay. The staff was very gracious and easy to deal with. They went above and beyond to make you feel welcome. Manuel was the best he really try to make you feel at home. Thanks for a job well done.
June 8, 2013
Rated 4.0 out of 5.0 by SimoneW Comfortable bed and delicious breakfast
The breakfast was really delicious.
The bed was extremely comfortable.
June 8, 2013
Rated 5.0 out of 5.0 by MBJ13 Great food, adequate ball rooms, nice rooms
The best thing about the Crowne Plaza is the food. I have stayed here many times, and always love the pizza, sandwiches and entrees. The breakfast buffet is iffy--no yogurt, and cold eggs, but other then that, it is good. The rooms are good, ballrooms are fine. Nothing extra special, but it works and is clean.
June 7, 2013
Rated 5.0 out of 5.0 by Justy12 Renovations
The interior of this hotel looks very nice and atmospheric. It looks modern from 2009 as an interior and it should excellent signs.
June 6, 2013
Rated 5.0 out of 5.0 by Steven777 Great staff !!! Perfect for Business and Family Stay
I stay often at the Crowne Plaza O'hare on business travel, and love the staff and amenities. This has been a second home to me. I brought my family to stay here a couple of times with me, and they love the Crowne. We enjoyed the pool, workout room, breakfast buffet, and surrounding attractions. The hotel staff, from the front desk to the restaurant staff, treated us like family. Thank you so much Crowne Plaza O'Hare.
June 5, 2013
Rated 4.0 out of 5.0 by Tres Nice room, sketchy check-in procedure
I was told my card was declined for check-in, despite the fact that I was confident I had enough available funds to make the purchase. When I asked the man at the check-in desk to try the card once more, he did not swipe it again but claimed that it still wouldn't go through. I had a friend staying elsewhere come in and cover me with her card (and ended up having to pay her the funds in the end) while calling my card company to ask why they declined my card. Turns out that my card had not been declined at all... it hadn't actually even been swiped. I don't know if that was just the employee misreading the machine or if there is something else going on there.
Also, I was charged for a 3rd person in my room even though I did not have a third person and there was no reason for them to charge me for such... it's only $10 so I didn't complain but it is something of note.... make sure on your bill that you don't get charged extra for these things. I was with a large convention, Anime Central, but there is no reason to assume I am hosting extra people in my room.
Minor note as well, wifi isn't very strong for Priority Club Members. It's free for us, but I still basically would have needed to go to a coffee shop to get decent wifi.
I will say that I am looking to stay at another hotel for this convention next year. This is the only year I have had any problems, but they were significant enough to make me not really want to go back immediately. Room pricing was nice and they seem to be the only place with available rooms with 2 Queen Beds, but I'm wondering if there are other places that won't mysteriously refuse to accept my card or add on extra charges for no reason.
June 4, 2013
Rated 5.0 out of 5.0 by coyote0025255662 great room and service
easy to checking, staff very attentive, room was at the right temperature and the bed was very comfortable and clean great location.
June 1, 2013
Rated 1.0 out of 5.0 Wedding disaster
We stayed here because we had a wedding to attend in one of the ballrooms. The wedding was beautiful, however the hotel staff were less than helpful. We didn't receive welcome bags when we checked in under the wedding block like the rest of the wedding guests. There was a wedding itinerary inside which we didn't receive upon check in and as a result we missed some of the wedding pre events. Even after we received our bags, it did not contain te brunch passes we were supposed to get. The front desk was very disorganized and had no idea what we were talking about when we inquired. The "free" drink pass at the bar didnt work for the glass of wine, even though i presented the voucher prior to ordering. The next day, we were told by the bride and groom we could pick up free cta passes a the front desk. Again, when asked, they had no clue. Parking was crazy and there is no one to help you with bags upon arrival. Do yourself a favor and stay downtown.
June 1, 2013
Rated 5.0 out of 5.0 by BarbaraLyn66 Rosemont
The room was fantastic, 10th floor I think, with a corner window to look around or close and hide with my honey. Very clean and staff either in the hall, on the phone, at the desk, the pool/exercise area, and especially the restaurant were very polite and helpful. I only wish that the little coffee/snack shop had been open longer.
May 29, 2013
Rated 5.0 out of 5.0 by vernajoy May stay
The staff at this hotel are great and very accommodating. Manuel is excellent he went above and beyond. I would recommend this hotel to everyone. Hotel is very clean.
May 28, 2013
Rated 2.0 out of 5.0 by ACENmom I could not get a pillow!
I booked a suite for 4 people for 3 nights. When we arrived at the hotel at 3 pm, the room was not ready. We had to wait for 45 minutes to get in to our room. When they did let us in, there was a minor plumbing problem that had to be fixed. As we were unpacking, somebody came to the room to fix the sink. Our group then left the room and went to the convention center and returned at around 11 pm. We were tired and just wanted to get to sleep. We opened the fold out couch and there were no sheets, blankets or pillows for that bed. I called housekeeping and asked for linens and pillows. I waited 30 minutes, then called the front desk. I waited 20 minutes, then went down to the lobby to try to get blankets and pillows. I was told that I would get linens soon. I waited another 20 minutes and went down again. When I got back to the room, my daughter told me that housekeeping had come by and gave her sheets and a blanket, but told her that they were out of pillows. I went back down to the lobby and once again requested pillows. A few minutes later the very nice gentleman from the front desk brought us 2 pillows. It took about 90 minutes to get blankets and pillows for us to go to sleep! I booked this room for 4 people. I would expect that the hotel would understand that I would need pillows and blankets for 4 people!
The next day, I talked to a woman at the front desk and I was told that housekeeping would make up the bed on the fold out couch. They never did.
On Saturday morning, the toilet backed up. It was fixed quickly, but this was just one more unfortunate incident in our stay at your hotel.
I have been attending this convention every year for 12 years, and I typically stay another hotel in the area. I was unable to book my typical suite where I usually stay, so after checking your website, I booked a suite at the Crown Plaza. The room was much smaller than I was use to and cost more than I usually pay. The only bright spot in the entire stay was the very professional and helpful gentleman manning the front desk at midnight. He personally brought me a pillow!
May 26, 2013