Rated 3.4 out of 5 by 81
Rated 3.0 out of 5.0 by Jacobs45 Renovations
The fact that the Inn was undergoing renovations and that the pool was closed as we're the restaurant and lounge was not made known at the time of making reservation. Had I known, I would have stayed elsewhere. Improvisation of bar and food service was a valiant attempt but didn't meet the standards that one expects from HI.
When completed, I would try it again as the staff was friendly and knowledgeable.
December 9, 2013
Rated 3.0 out of 5.0 by Sara0000 Two stays - very very different results
We stayed at this hotel a few weeks ago and loved it. The staff was friendly, service quick, and the room was comfortable. The restaurant was closed for renovation but we were notified at check in. We stayed again last week with less pleasant results. Simply checking in seemed to be an interruption to the front desk person's day. She would hand me something to sign and then go off to the back room. She'd then come back and give me something else and again disappear. I've never seen anything like it. The pool and hot tub were off limits due to renovations but this was apparently a secret because we were not told. We were in our swim suits and obviously looking for the pool when we passed more than one staff member who did not offer the information or any sort of help. We finally went up to the front desk and asked if the pool was open and only then were told it was not. I appreciate the fact that the hotel is upgrading but I paid full price for the room and amenities and received less than full service. Very disappointing after the excellent stay we had had before. This sort of "hit or miss" service will definitely have us thinking twice before booking with this hotel again.
December 9, 2013
Rated 2.0 out of 5.0 by Visitors1985 Very Unpleasant Experience.
I have already written a review on our Check-out sheet, but I thought I would also add it online. Our stay at the Holiday Inn over Thanksgiving this year was one of the worst hotel experiences I have had in a while.
*We stayed at the hotel for 3 nights, and our room was NEVER cleaned. We left the room between 9am and 11am all of the days, and housekeeping never checked back to see if the room was ever cleaned.
*The hotel is under construction, and this fact was never brought up during the reservation process, nor was it easy to find on their website. The least they could have done was reduce the room rates for the inconvenience.
*The in-room heater banged off and on all night. This wouldn't have been so bad by itself, but adding it to the overall experience, it was noticeable.
*The breakfast each morning was very tense and stressful as the staff asked to see your "breakfast card" each morning, while you were trying to fill your plate (they could have had someone posted OUTSIDE the entrance). They also rushed us through our breakfast each morning, trying to snap up our plates before we had even finished. If we said "No, I'm still working on it," the staff would keep bothering us until we had left.
I know we will stay at this hotel again, because we had family in the area, but I hope that we NEVER have to have an experience like this again. Some transparency and customer-service training would go a long way.
December 4, 2013
Rated 5.0 out of 5.0 by Skibump Great value
We stayed 3 nights (Nov. 22 to 24). Great place, very welcoming and helpful staff. Very comfortable beds. Will be back again soon
November 27, 2013
Rated 4.0 out of 5.0 by Arlene53 Missed the pool
Due to renovations the pool was closed. We were not given this info when we made our reservations so were disappointed when we arrived as we had been planning a swim. The renovations also made longer distances getting around the hotel.
Other than that it was a pleasant stay.
November 13, 2013
Rated 5.0 out of 5.0 by Leeann63 Great place to stay
My husband and I had room 255 it was very clean,as was the rest of the place.The staff was very friendly.The pool was very enjoyable.My only compliant would be the continental breakfast.The eggs and homefries very dried out.BUT the rest of the food was very good.I would stay here again if ever in that area.
October 31, 2013
Rated 5.0 out of 5.0 by De54321 Good Place to stay
Great place to stay! Very comfortable. After a long drive I found the staff to be welcoming and friendly. Everything was clean and the bed was very comfortable.
October 30, 2013
Rated 5.0 out of 5.0 by Rosemarie99 Staff was extremely helpful
We asked for some restaurant recommendations and visited two and were extremely satisfied with the choices. They also provided directions and were most helpful.
October 25, 2013