Rated 3.5 out of 5 by 79
Rated 2.0 out of 5.0 by Visitors1985 Very Unpleasant Experience.
I have already written a review on our Check-out sheet, but I thought I would also add it online. Our stay at the Holiday Inn over Thanksgiving this year was one of the worst hotel experiences I have had in a while.
*We stayed at the hotel for 3 nights, and our room was NEVER cleaned. We left the room between 9am and 11am all of the days, and housekeeping never checked back to see if the room was ever cleaned.
*The hotel is under construction, and this fact was never brought up during the reservation process, nor was it easy to find on their website. The least they could have done was reduce the room rates for the inconvenience.
*The in-room heater banged off and on all night. This wouldn't have been so bad by itself, but adding it to the overall experience, it was noticeable.
*The breakfast each morning was very tense and stressful as the staff asked to see your "breakfast card" each morning, while you were trying to fill your plate (they could have had someone posted OUTSIDE the entrance). They also rushed us through our breakfast each morning, trying to snap up our plates before we had even finished. If we said "No, I'm still working on it," the staff would keep bothering us until we had left.
I know we will stay at this hotel again, because we had family in the area, but I hope that we NEVER have to have an experience like this again. Some transparency and customer-service training would go a long way.
December 4, 2013
Rated 5.0 out of 5.0 by Skibump Great value
We stayed 3 nights (Nov. 22 to 24). Great place, very welcoming and helpful staff. Very comfortable beds. Will be back again soon
November 27, 2013
Rated 4.0 out of 5.0 by Arlene53 Missed the pool
Due to renovations the pool was closed. We were not given this info when we made our reservations so were disappointed when we arrived as we had been planning a swim. The renovations also made longer distances getting around the hotel.
Other than that it was a pleasant stay.
November 13, 2013
Rated 5.0 out of 5.0 by Leeann63 Great place to stay
My husband and I had room 255 it was very clean,as was the rest of the place.The staff was very friendly.The pool was very enjoyable.My only compliant would be the continental breakfast.The eggs and homefries very dried out.BUT the rest of the food was very good.I would stay here again if ever in that area.
October 31, 2013
Rated 5.0 out of 5.0 by De54321 Good Place to stay
Great place to stay! Very comfortable. After a long drive I found the staff to be welcoming and friendly. Everything was clean and the bed was very comfortable.
October 30, 2013
Rated 5.0 out of 5.0 by Rosemarie99 Staff was extremely helpful
We asked for some restaurant recommendations and visited two and were extremely satisfied with the choices. They also provided directions and were most helpful.
October 25, 2013
Rated 2.0 out of 5.0 by Bdox Not a great stay
We stayed here for a wedding in town 10/12/13. The receptionist who checked us in was not friendly at all. They really had no idea what we needed to know about our shuttle to the wedding... Someone looked it up. The elevator had a horrible smell in it! When everyone at the wedding was talking about the welcome bag that the wedding party left in our rooms, I was like, what welcome bag? So when we got back to the motel I asked the front desk where ours was, he went in a back room and came back with the bag and said oh they must have forgot to give it to you when you checked in. Really???
October 23, 2013
Rated 5.0 out of 5.0 by Wajo Very pleased with this hotel.
We stayed for one night, October 13, and we were pleased. We found the staff members to be friendly, courteous and helpful.
It was obvious that the hotel had been recently renovated, and it was clean and comfortable. We would definitely stay there again when in the area.
There was also a nice indoor pool, hot tubs and gym. We wished that we had brought our bathing suits!
We had breakfast in the hotel restaurant, and if was a very nice hot and cold buffet, including eggs, bacon, pancakes, potatoes, fruit, bagels, etc. The staff were very pleasant and polite. The restaurant was quite busy when we were there, and the young staff really hustled to keep everyone happy. Unfortunately, there were a couple of customers who were unfortunately quite rude to the wait staff, but these young people "kept their cool" and did their jobs well.
October 18, 2013