Rated 3.5 out of 5 by 79
Rated 2.0 out of 5.0 by davis1 Problem with noise
When I stayed at the hotel it was very noisy. The general manager apologized and said he would refund one nights stay because they had me move to another room. To date i did not receive credit to my account for the stay.
January 3, 2013
Rated 3.0 out of 5.0 by Lojo Hot tub broken
We stay at this hotel every year, several times a year. The staff are always helpful and courteous. However, this year, there were problems with the hot tub (the main reason we stay here). We were told several times that it should be hot in a few minutes. It never was. When complained to staff, we were told that it would be fixed soon. Thought they could have thrown in a free breakfast or something for our inconvenience, but they wouldn't.
December 3, 2012
Rated 5.0 out of 5.0 by Ciggy Indoor Hot Tub & Breakfast before hitting the mountain
Stayed here to go to Killington in the morning. Only a one night stay but being able to hang out in the hot tub for a while after our long drive is great. Early check-out, fill up at the breakfast buffet (everyone in the room should have gotten a voucher instead of only 2) was great before we left. Definitely would stay again and plan to. Thanks!
November 30, 2012
Rated 5.0 out of 5.0 by pbeinc Overall Stay
Coming from 7.5 hours away we were abel to relax before our meeting the next day
found the hottub and pool very satisfying
November 21, 2012
Rated 3.0 out of 5.0 by tkoby1 All HI are not the same
I was shocked by this Holiday Inn. I thought it to be old and in need of a re-do. There was nothing especially bad about the place, but I was disappointed by the very worn appearance.
My check in was normal and the woman was nice as you would expect. I was acknowledged as a priority club member, and that's it. My room was clean, but dingy. There was candy in a closet on the floor, and a spider in the bathroom. The outside entrance I used didn't lock. The doors between the sections didn't latch. There is no elevator. The wall high/low fan & hot/cold heater was noisy and couldn't be regulated. The Internet was slower than most. I was there four nights. My room was only cleaned/stocked twice. I did leave each morning between 9/10 and return around 1 until 4, then was gone the rest of the day.
The ladies in the restaurant were nice. The continental breakfast was OK, but I think some jet dry in the dishwasher is needed. I only ate there once.
For Rutland, the location is good. There is a nicer hotel right next door, but costs half again as much.
I will likely choose another property when I next visit.
November 17, 2012
Rated 5.0 out of 5.0 by hartsister Great Hotel for our Conference!
What a great location and facility for a conference! The hotel catering/event staff could not have been more helpful and the service staff were so very helpful and pleasant. The food was excellent, from the continental breakfast to the afternoon "Go Nuts" break. Our rooms were all very clean and included a microwave and refrigerator and the pillows were awesome! I would encourage anyone to consider this location for a family getaway or when planning any event, they are the best!
October 26, 2012
Rated 1.0 out of 5.0 by Yoggie Cleanliness, outdated facility
We were very disapointed with the lack of cleanliness of the carpet in the halls primarily. The rooms were clean but with outdated fixtures and lack of towel bars in the bath. The staff did a good job tidying up the room each day. The restaurant was badly in need of an upgrade and cleaning. The breakfast was barely adequate.
October 25, 2012
Rated 4.0 out of 5.0 by JanE18 Very Nice Room!!!
Very enjoyable evening . . . just one issue in the morning with repair men down the hall. Mentioned my concerns to staff and they were more than accommodating. Would definitely stay at this hotel again.
October 21, 2012
Rated 1.0 out of 5.0 by AppleBlossum Mildew and musty smell to rooms.
This had always been the hotel we stayed at without problem until this last trip Oct 2012. We had to change our room because it smelled so bad and the next wasn't much better. It was foliage season and all hotels booked so had no choice but to stay. The breakfast which was included for priority members was terrible. There was no sausage or bacon to go with the eggs as was the normal and the home fries were swimming in grease. We left our breakfast on the table. A big concern on top of everything else was that the side entrance to the building which is always to be locked was NEVER locked. One associate at front desk said they would lock right away and another said there was a part on order. I can only conclude that this hotel must be under new management and is quickly going downhill. They have lost us as customers and anyone we know that has gone in the past. Did I mention the room rates? We won't even go there.............
October 19, 2012
Rated 3.0 out of 5.0 by Jon2043 Poor cleaning; customer service lacking
We checked in with no reservation and to be fair, we were given a discount because we were getting two rooms at the same time. That said, the clerk was not the most friendly preson, although I know she was harried due to the number of people checking in at the time.
The first room had no TV and the AC didn't work. We were moved, and the second room had not been properly cleaned - there was urine on the toilet from the previous occupants. They did send someone to take care of it, but come on.... And this isn't the first Holiday Inn (or Holiday Inn Express) where we have had similar problems.
Disappointed in the breakfast buffet - no ham, bacon, sausage -- no meat dishes at all. I would recommend but with reservations.
October 13, 2012
Rated 2.0 out of 5.0 by Janie911 Very clean and updated.
Love this hotel, but would appreciate complimentary continental breakfast. The restaurant is not the best I've been in.
October 13, 2012