Rated 3.8 out of 5 by 179
Rated 3.0 out of 5.0 by Jacobs45 Renovations
The fact that the Inn was undergoing renovations and that the pool was closed as we're the restaurant and lounge was not made known at the time of making reservation. Had I known, I would have stayed elsewhere. Improvisation of bar and food service was a valiant attempt but didn't meet the standards that one expects from HI.
When completed, I would try it again as the staff was friendly and knowledgeable.
December 9, 2013
Rated 3.0 out of 5.0 by Sara0000 Two stays - very very different results
We stayed at this hotel a few weeks ago and loved it. The staff was friendly, service quick, and the room was comfortable. The restaurant was closed for renovation but we were notified at check in. We stayed again last week with less pleasant results. Simply checking in seemed to be an interruption to the front desk person's day. She would hand me something to sign and then go off to the back room. She'd then come back and give me something else and again disappear. I've never seen anything like it. The pool and hot tub were off limits due to renovations but this was apparently a secret because we were not told. We were in our swim suits and obviously looking for the pool when we passed more than one staff member who did not offer the information or any sort of help. We finally went up to the front desk and asked if the pool was open and only then were told it was not. I appreciate the fact that the hotel is upgrading but I paid full price for the room and amenities and received less than full service. Very disappointing after the excellent stay we had had before. This sort of "hit or miss" service will definitely have us thinking twice before booking with this hotel again.
December 9, 2013
Rated 2.0 out of 5.0 by Visitors1985 Very Unpleasant Experience.
I have already written a review on our Check-out sheet, but I thought I would also add it online. Our stay at the Holiday Inn over Thanksgiving this year was one of the worst hotel experiences I have had in a while.
*We stayed at the hotel for 3 nights, and our room was NEVER cleaned. We left the room between 9am and 11am all of the days, and housekeeping never checked back to see if the room was ever cleaned.
*The hotel is under construction, and this fact was never brought up during the reservation process, nor was it easy to find on their website. The least they could have done was reduce the room rates for the inconvenience.
*The in-room heater banged off and on all night. This wouldn't have been so bad by itself, but adding it to the overall experience, it was noticeable.
*The breakfast each morning was very tense and stressful as the staff asked to see your "breakfast card" each morning, while you were trying to fill your plate (they could have had someone posted OUTSIDE the entrance). They also rushed us through our breakfast each morning, trying to snap up our plates before we had even finished. If we said "No, I'm still working on it," the staff would keep bothering us until we had left.
I know we will stay at this hotel again, because we had family in the area, but I hope that we NEVER have to have an experience like this again. Some transparency and customer-service training would go a long way.
December 4, 2013
Rated 5.0 out of 5.0 by Skibump Great value
We stayed 3 nights (Nov. 22 to 24). Great place, very welcoming and helpful staff. Very comfortable beds. Will be back again soon
November 27, 2013
Rated 4.0 out of 5.0 by Arlene53 Missed the pool
Due to renovations the pool was closed. We were not given this info when we made our reservations so were disappointed when we arrived as we had been planning a swim. The renovations also made longer distances getting around the hotel.
Other than that it was a pleasant stay.
November 13, 2013
Rated 5.0 out of 5.0 by Leeann63 Great place to stay
My husband and I had room 255 it was very clean,as was the rest of the place.The staff was very friendly.The pool was very enjoyable.My only compliant would be the continental breakfast.The eggs and homefries very dried out.BUT the rest of the food was very good.I would stay here again if ever in that area.
October 31, 2013
Rated 5.0 out of 5.0 by De54321 Good Place to stay
Great place to stay! Very comfortable. After a long drive I found the staff to be welcoming and friendly. Everything was clean and the bed was very comfortable.
October 30, 2013
Rated 5.0 out of 5.0 by Rosemarie99 Staff was extremely helpful
We asked for some restaurant recommendations and visited two and were extremely satisfied with the choices. They also provided directions and were most helpful.
October 25, 2013
Rated 2.0 out of 5.0 by Bdox Not a great stay
We stayed here for a wedding in town 10/12/13. The receptionist who checked us in was not friendly at all. They really had no idea what we needed to know about our shuttle to the wedding... Someone looked it up. The elevator had a horrible smell in it! When everyone at the wedding was talking about the welcome bag that the wedding party left in our rooms, I was like, what welcome bag? So when we got back to the motel I asked the front desk where ours was, he went in a back room and came back with the bag and said oh they must have forgot to give it to you when you checked in. Really???
October 23, 2013
Rated 5.0 out of 5.0 by Wajo Very pleased with this hotel.
We stayed for one night, October 13, and we were pleased. We found the staff members to be friendly, courteous and helpful.
It was obvious that the hotel had been recently renovated, and it was clean and comfortable. We would definitely stay there again when in the area.
There was also a nice indoor pool, hot tubs and gym. We wished that we had brought our bathing suits!
We had breakfast in the hotel restaurant, and if was a very nice hot and cold buffet, including eggs, bacon, pancakes, potatoes, fruit, bagels, etc. The staff were very pleasant and polite. The restaurant was quite busy when we were there, and the young staff really hustled to keep everyone happy. Unfortunately, there were a couple of customers who were unfortunately quite rude to the wait staff, but these young people "kept their cool" and did their jobs well.
October 18, 2013
Rated 4.0 out of 5.0 by Jules88 A place to sleep
This a good place if you only want to sleep there, I would not recommend the restaurant. The service is veeeery slow and food is not the best. We hard dinner at the restaurant when we arrived, it took quite awhile to place our order and there were only two other occupied tables. We ordered simple chicken parmesan and once it was delivered there was no cheese on the chicken and had to send it back. We tried the breakfast buffet the next morning and when we arrived it looked like a tornado had hit the place, the warmers were empty and the buffet table had food and syrup spilled all over it, not appealing at all.
October 17, 2013
Rated 1.0 out of 5.0 by JDM118 Terrible stay
After all the years of staying at Holiday Inns, this was the worst experience my husband and I have ever had. We only stay at Holiday Inns and related hotels as my husband is a Platinum Elite member. We were told to go into one entrance to our room (#2), but in reality, we had to go into entrance #4, which was a handicapped entrance. After practically taking a tour of the hotel, we finally find our room which was extremely far from any of the entrances. Next, we get into the room and the AC is difficult to get to work. I then go into the bathroom, and the toilet seat is almost completely broken off of the toilet and there was mold in the bathroom as well. The walls were so paper thin that you could hear just basic, normal toned, conversations from the hallway. Also, during the middle of the night, the staff did not address the fact that a woman kept running up and down the hallway, and her boyfriend/husband kept yelling after her....which of course woke us up. Then we received 2 5am wake up calls that we did NOT ask for, and when told something about it, the front staff had an "oh well" (non apologetic) attitude about them. When it was time to leave, I left the room before my husband with a good hit of our belongings. I came out of the handicapped exit/entrance, and fell because there was a huge drop off with no sign stating this. I dropped everything in the fall and landed hard on my knee. It took me a good bit of time to get up off the ground because the door was so heavy that I had a hard time holding it open so that I could get up. When we went to check out, my husband told the front staff about what happened, and they had a very nonchalant attitude about the situation. Also, the room was extremely over priced and we are so thankful we did not waste our rewards points on this place. As I said before, we only stay at he IHG hotels, and this has been the worst experience we had. We would have done better going to a much cheaper, hole in the wall motel then this place. They truly need to raise their standards to meet the quality of the Holiday Inn brand!
October 12, 2013
Rated 4.0 out of 5.0 by Circmgr Needs dusting
Bed was comfortable and majority of the room clean. Clean bathroom. Found when I went to use the phone that there was a lot of dust on it. Phones needed cleaning.
October 9, 2013
Rated 3.0 out of 5.0 by hworth84 Not a lot of options around
No other IHG options around, and this is a little bit of an older hotel. Has a really awkward layout, and 2 of the 3 times I've stayed there I've had a 5+ minute walk to my room from the front desk. However, they were doing some remodeling last time I was there, so hopefully the hotel will be updated next time I'm in town. Not a terrible experience by any means, but nothing that took my breathe away.
September 28, 2013
Rated 5.0 out of 5.0 by Tommyboy389 We enjoyed the Rutland Holiday Inn
My wife and I had a great stay and thought that the service and accommodations were outstanding.
September 25, 2013
Rated 2.0 out of 5.0 by boston65 disappointed
I was very disappointed that the hotel is 17 miles from killington - after a long 2.5 hour drive it was very disheartening to drive another half hour past the ski resort to get to the hotel. False advertising indeed. The top latch to the door was broken, carpets tired and worn . .and for the money, it would have been nice to have breakfast included. It is clean and the staff were polite - but I don't think we will stay there again.
September 24, 2013
Rated 1.0 out of 5.0 by BATO13 Good people in a rough spot
Hall carpets were dirty and stained. Torn carpet at room entry. Door squeaked when opened or closed. Some new elements to room however cleaning was terrible (see window track ) HVAC was inop and stick it directed you to the window unit ,if running you had to have the volume on TV almost to max. Temperature control valve on shower needs to be replaced ( safety hazard ) and the drain did not keep up to shower flow. When my bill was slid under the door, you could not read it because the printer was not working properly the lady at the front desk commented we are waiting to get it fixed.
Staff was great on registration and departure I feel sorry for them.
September 16, 2013
Rated 5.0 out of 5.0 by Familyguy1 Business Hotel
Aptly put a business hotel in Rutland. All modern amenities , excellent wifi , HD programming , elevator , breakfast for IHG members , fitness room and an indoor pool, not much more one can ask for, Friendly staff and super clean rooms to top it off.
Will stay week after week.
September 12, 2013
Rated 3.0 out of 5.0 by sassie1959 had some issues
Over all the rom was clean but the shower head eould not stay up the pin was to weak. Also the bsthroom fan did not work and my sister inlaws bed broke during the night the middle suport broke i felt bad as i booked there room.
September 11, 2013
Rated 5.0 out of 5.0 by Balle68 Great Service
As always, treated well by staff, welcomed back by name. Great food in the restaurant.
September 11, 2013
Rated 3.0 out of 5.0 by daisy35 Decent place for cheap rate
The staff is very friendly. The bed was uncomfortable and the shower head was broken. The halls smelled like new carpet because they are renovating. Make sure you ask to NOT be placed by a fire door. It is very loud.
September 11, 2013
Rated 1.0 out of 5.0 by Phelan Unpleasant experience
I have stayed at this hotel numerous times and this time I was very disappointed. From the rudeness of the front desk to having no supplies in my bathroom, like toilet paper or tissues. My air condition kept turning off and on all day and night and when looked at we were told that the person who fixes them was unable to be reached due to the holiday weekend. They said we would have to change rooms, but then there were no apparant rooms to move to. I was told when I was leaving that the hotel was under renovations and that I had been notified when I made my reservations, which was not the case. Even if I was it would have nothing to do with the uncleanliness of the room and the hotel in general. I was very displeased this time and my future stays may be with the Hampton next door.
September 5, 2013
Rated 1.0 out of 5.0 by LASCRUCES DIRTY ROOM
RECEPTION STAFF UNFRIENDLY, SLOW TO ACKNOWLEDGE, EVEN THOUGH WE WERE THE ONLY ONES THERE. ONE PERSON IN PARTICULAR, VERY SNODDY AND SEEMED TO THINK SHE WAS ABOVE ANYONE ELSE. STATUS WISE. BLONDE , DIRTY ROOM
September 4, 2013
Rated 5.0 out of 5.0 by weeza great place to stay
Check in was great, friendly informative and welcoming. would definetly stay there again.Just need to work on Sunday breakfast/buffet. Most of the hotplates were empty as was the coffee and orange juice The.waitress tried hard though!
August 28, 2013
Rated 5.0 out of 5.0 by Balle68 Great Service, great staff
Used room service for the first time. It won't be the last. It was prompt and food was hot. Food was delicious. All in all a great weekend.
August 28, 2013
Rated 4.0 out of 5.0 by Linda06 Lovely place - shame that the bar closed at 10pm
We went to a rodeo and chose to stay here due its location. The price was great, the room was spacious and comfortable and the people were friendly. The only downside was that when we returned from the rodeo, we wanted to chill out in the bar with a night cap and the staff were cashing up. We did ask if we could buy a drink and they reluctantly provided what we asked for. It was such a shame as we had such a brilliant day and this put a bit of a dampener on it.
August 28, 2013
Rated 4.0 out of 5.0 by suetee Great Pool and hot tub
My husband and I stayed at the Rutland Holiday Inn for two nights. Our room was very nice and plenty spacious. The bed was comfortable and everything (except the air conditioner!) was clean. We were a bit put off by the condition of the carpeting in the hallways. It was very dirty-looking and badly stained. But we were told they were in the middle of a big refurbishing and the carpeting was all going to be replaced. We did thoroughly enjoy the pool and hot tub and were thrilled that the area is opened until 11 pm. Our price included the breakfast buffet and it was very good. The staff was also very pleasant. We would recommend this place, but would say to perhaps hold off for a while until they get repairs and replacements done.
August 28, 2013
Rated 5.0 out of 5.0 by Sbur Stay
We enjoyed our stay at the hotel. we loved the breakfest. we plan to stay at the hotel next we are Rutland as our daughter attends school
August 26, 2013
Rated 4.0 out of 5.0 by DaveBL Nice property and great staff
I stayed at this hotel during our Red Knights Motorcycle Club convention. I found the staff extremely helpful, the grounds well maintained and the room clean. they accommodated our needs at all levels. This is not easy when 700 motorcyclists roar in. The buffets and dinners were plentiful and tasty. I enjoyed my stay and would stay there again.
August 21, 2013
Rated 4.0 out of 5.0 by MXDYTK A little R and R
Older hotel, but well located and very quiet. We were down for 4 days and did nothing but relax and enjoy the pool/hot tub and the view of the mountains. We had one of the hot tubs down while there, but enjoyed the other one. Food has improved since our last stay as well. Overall, good relaxing hotel .... will be back soon.
August 19, 2013