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Rated 4.0 out of 5 by 43 reviewers.
Rated 4.0 out of 5.0 by noise proof! I was very surprised that once you close the sliding doors that you can't hear freeway noise. In every other SC hotel I have stayed at you can hear the cars all night long. Staff was friendly, hotel was nice. Good pool. Would stay here again. July 17, 2014
Rated 1.0 out of 5.0 by Poor Smells like cigarettes and wifi is intermittent the hotel is on the freeway and the windows are not thick enough to absorbe the sounds of card July 7, 2014
Rated 5.0 out of 5.0 by Excellent Customer Service Enjoyed the hospitality and friendliness of the staff. The accomodations and common areas were very pleasing to the eye. July 7, 2014
Rated 2.0 out of 5.0 by Ugh Noise, Broken elevator, no parking...Need I say more? June 25, 2014
Rated 5.0 out of 5.0 by Great view out the window Nice place, nice view, great coffee, pleasant staff and was always given a bottle of water when I returned from a run on the beach. June 12, 2014
Rated 5.0 out of 5.0 by Friendly, professional and helpful staff This Holiday Inn property in San Clemente has a great location (within walking distance to excellent restaurants, shops and the beach / pier) with some of the best staff that I have ever encountered. The value of this hotel is exceptional and I highly recommend it to anyone who is traveling to San Clemente on business or pleasure. June 9, 2014
Rated 2.0 out of 5.0 by San Clemente Stay The overall hotel was nice and clean and the location is great. However the hotel staff did not have skills/ training in customer service. If they did it was not shown; My first impression was when I asked for coffee.Most hotels always have fresh coffee, upon check in. When I asked for coffee the front desk person said no we do not have any and if you want you can brew some in your room or go to Starbucks, this was not good warm hospitality and not the kind that makes a person want to return to your hotel. I was expecting to find a "State of the Art" fitness center as advertised. Let me enlighten you, it is not. Nothing in the fitness center worked. Not one piece of equipment worked, not the stationary cycle or both elepticals. There was not one working piece of fitness equipment in working order, you also advertised a tread mill, but there was not one.. There was not a remote for the TV either. I called the front desk and he came down and said to me" what channel do you want the TV on, I guess he planned on being my personal remote while I tried to get a workout. I said to him I can change it myself but I prefer to use a remote since I intended to work out.. After all that I hopped on the Eleptical, then bicycle and none were working. Nope, no state of the art fitness center here. So I reported it to the maintenance person. That evening, we called the front desk from 9 -9:30 pm continually, we had an issue with the toilet and the phone rang and rang and no one answered, I repaired it myself. When we told the hotel person at the front desk the next morning, he shrugged his shoulders and said "someone should have answered". I went down the next morning at 7 am ready to have breakfast at the restauraunt. I walked around the restaurant to see if I could find someone but there was no staff in sight so I left. It is sad that the staff lacks training becuase the location is ideal and that is the reason we choose to stay at your hotel. There was also a very foul odor in the elevator each morning and was told that that was the way it was. A little Febreez would have helped. Oh, and one other thing, it appears that the maids have their children playing in the rooms while they were cleaning them, hope my stuff was safe. This is strike two for Holliday Inn, Last one I stayed in had a roach at the breakfast bar. June 4, 2014
Rated 4.0 out of 5.0 by Great location Great location! great staff! I was in a two room suite. The sitting room had two chairs to sit in. No sofa. No sofa bed. No TV. No phone. A mini fridge in a credenza. A sink. Not worth paying extra for! May 29, 2014
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