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Rated 4.0 out of 5 by 72 reviewers.
Rated 1.0 out of 5.0 Questions The hotel and staff were fine. BUT...during my stay I had an issue. the room and taxes were to be paid by my company and I was to pay the rest. Mid week during a one week stay the hotel charged the entire stay to my card instead of the company card faxed to them...the hotel seemed upset and concerned and said they would credit me and add an additional 5000 points (never saw those). The hotel seemed like they wanted to correct issues but never did. My company west coast offices are right there...guess I have to find another hotel! February 26, 2014
Rated 4.0 out of 5.0 by great service great service with room service, lounge personnel, restaurant and front desk. friendly and make you feel comfortable February 3, 2014
Rated 5.0 out of 5.0 by Good Value This hotel is close to Montgomery Field and Qualcomm Stadium. Upon check-in, I received a choice of welcome bonus points or a drink voucher. My suite was large and well-lit. It had an atrium with wet bar (fridge and microwave but no sink), living room with sofa bed, flat-screen TV, sitting chair, desk with chair, and patio. The separate bedroom was large and had a comfortable king bed, flat-screen TV with HDTV channels, vanity, and separate water closet with shower. I enjoyed the drink and appetizer happy hour specials in the hotel restaurant. The hotel has a fitness center and outdoor pool. I liked the flexible cancellation policy and the availability of bonus point packages. I also like the ample complimentary parking for hotel guests. I got a good night's rest. January 28, 2014
Rated 3.0 out of 5.0 by Great Staff!, Have stayed at this hotel many times due to its convenient location to intersecting freeways and the Jack in the Box. On site restaurant is very good too. Staff is terrific. Front desk staff always made a point of recognizing us by name whenever we walked by. Made us feel valued. They do their best to resolve issues, really care about your comfort. This time "Sally" really worked hard to make us comfortable. However, I think corporate is tying their hands on some things. A consistent problem with this hotel is very poor bathroom vanity lighting. The lights are flourescent. Our first room had sockets for 2 light bars, but only had one installed. Husband thinks they remove one on purpose to save money. Really? Fluorescents are terrible and only pennies to operate. They graciuosly moved us to a suite, which had both florescent bulbs. Old room bulb never was replaced. Maybe hubby was right? Rooms are very low on natural light. Quit using fluorescents and add a small lighted wall mounted magnified vanity mirror by the sink (a cheap fix). Ladies, there is not enough light to properly put your make up on. You emerge looking garishly over done or with not enough. If lighting was better, would have given room 5 stars. We stayed on 3rd floor, and had to travel down to 2nd floor for ice each day - the 3rd floor machine had been totally removed. A real pain, and a long way to travel. Glasses - please quit putting drinking glasses on the bathroom sink. Sink is TINY and was very cluttered with 4 glass drinking glasses and a couple coffee mugs and a coffee maker! First - Gross! You have several people brushing their hair and teeth around all those dishes. Unsanitary. Move the coffee maker somewhere else in the room (maybe table or dresser), replace all cups with a stack of individually wrapped disposables! Even left a note for housekeeping to take them away. Note was ignored. January 26, 2014
Rated 3.0 out of 5.0 by Noise level We were placed in a suite which usually very appreciated But the location of this room adjacent to another suite Was unfortunately not very good. We were awake for approximately 2 hours due to the noise level of the people next to us at 11:30pm-1:00am. We could hear every word, door slam and cough. We did call the front desk and a security check was done. We really feel it was just unfortunate and that it wasn't the fault of the hotel persay, but we will make sure we're never placed in that room again. Very pleased that the fan noise has been fixed in the garage. January 14, 2014
Rated 5.0 out of 5.0 by Great staff Staff were very hospitable and eager to help and provided excellent service. January 11, 2014
Rated 1.0 out of 5.0 by Never Again Think Twice before you stay here. The hotel appeared clean when I checked it. The itching in the bed and the small black (salt like) grains I found in the bed and on my skin made sleep uncomfortable. As I prepared to check out I noticed the black specs on the sink were not part of the design... instead they were moving (ants). Fortunately, I kept my hygiene items in my suitcase and not on that sink. I did not report it... I just got out of there quickly. Finally, the hotel charged my card in error for 79.84 cents. The staff was very nice about taking it off (after I asked 3 times). Again I was grateful I used a prepaid card with immediate text alerts when charged otherwise I may not have noticed the error in time to have it corrected while I was there. The best part about this hotel.... The staff. January 9, 2014
Rated 5.0 out of 5.0 by Couldn't have been happier! We ate in the restaurant after attending a local football game. The barmaid was so accommodating and friendly! The food was wonderful. It was a nice atmosphere and I would definitely stay here again. January 2, 2014
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